Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. In This Article: Why is Sentiment Analysis on Customer Feedback Important?

Feedback 83

Feedback Customer Experience Customer centricity SaaS 83

ShepHyken

JUNE 15, 2018

For customer support, this translates to bots that present customers with a list of possible options and which can take specific actions in response to those options. These chatbots find use cases with companies in the form of inbound funneling, requesting standard customer details to be filled out, or even gather feedback via a survey.

Chatbots 189

Chatbots Customer Support Healthcare Scripts 189

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Surveys 83

Surveys Feedback Banking Best practices 83

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? First, let us discuss what a customer feedback tool can do for a business.

Feedback 64

Feedback Analytics Surveys Customer Support 64

GetFeedback

FEBRUARY 6, 2019

When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Making the Most of Attendee Feedback. 10 tips on gathering post-event attendee feedback. Success is more than a day-of checklist.

Feedback 110

Feedback Surveys Benchmark Best practices 110

ShepHyken

JUNE 1, 2018

Track real-time conversation and interrupt at any point that needs you to be present. Monitors client feedbacks and ratings. The post Guest Blog: Things to Consider Before Buying a Live Chat Software appeared first on Shep Hyken. Increase lead generation. Boost overall sales. Monitor cart abandonment. Monitor support costs.

Customer Support 255

Customer Support Sales Marketing B2B 255

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? First, let us discuss what a customer feedback tool can do for a business.

Feedback 52

Feedback Analytics Surveys Customer Support 52

GetFeedback

NOVEMBER 20, 2019

That’s why collecting customer feedback is more important than ever. . Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. .

Feedback 113

Feedback Chatbots Surveys Customer centricity 113

Enghouse Interactive

OCTOBER 19, 2020

AI Makes It Possible (Blog Series). Blog #3 of 4 With context, AI seeks to improve more quickly than ever. Analyzing all feedback via AI. Customer Feedback takes many forms and most are relatively static and easily processed – surveys, feedback forms, polling questions, correlated to the customer’s continuity of purchases.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. Agents will be presented with increasingly more complex situations which will require more engagement, insight and analysis. Validate your assumptions and findings based on the next round of customer feedback analysis. The more YOU KNOW. .

Self service 76

Self service Contact Center Benchmark Chatbots 76

Bill Quiseng

APRIL 4, 2024

This prestigious award is presented to industry professionals based on feedback from their connections who vote. Whether you do or not, as my friend and colleague reading my blog posts, I very much appreciate you. Therefore, please support me by voting for me at this link [link] as soon as possible. Thank you.

Best practices 60

Best practices Contact Center Feedback Customer Service 60

Nicereply

MAY 9, 2019

Customer feedback is the number one way your team can improve your product or service. Especially since feedback can come through many channels: email, NPS surveys, CSAT surveys, reviews, and more. Read on for 3 steps that can help you put structure around your customer feedback, so your team can learn from it and constantly improve.

Feedback 81

Feedback Surveys Customer Service 81

Provide Support

SEPTEMBER 14, 2015

5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? Below are my 5 tips on how to structure and polish your sales presentation offered in the environment of online chat.

Sales 77

Sales Personalization Surveys Feedback 77

GetFeedback

AUGUST 23, 2018

Positive or negative, when a customer shares feedback with you, it’s a learning opportunity. We put together this quick list of best practices for responding to customer feedback, so you’re always prepared to make the most of it—whether it’s glowing, scatching, or just so-so. Acknowledge feedback promptly. Be respectful.

Feedback 68

Feedback Best practices Wait times Consulting 68

PeopleMetrics

FEBRUARY 13, 2015

That’s when I realized if I was going to present things for consumption, then I’d better develop a thick skin. It doesn’t help matters to get emotional about feedback. The fact is, sometimes, feedback can be crushing. Feedback is data. Everyone likes to hear the feedback that supports their personal notions.

Feedback 97

Feedback Customer centricity Customer Experience Personalization 97

GetFeedback

JUNE 10, 2019

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. It’s not uncommon for companies to struggle to gather feedback that is actually useful or even get enough responses. What makes a feedback form work? Make intentional questions.

Feedback 79

Feedback Surveys Airlines Benchmark 79

ProProfs Blog

JANUARY 25, 2019

A poor work environment could bring adverse results like low employee morale, high attrition and bad social media feedback, which will reduce the number of people applying for jobs at those companies. . Many companies today pay attention to the work environment they present to their employees. Ways to Gather Feedback.

Feedback 60

Feedback Surveys Morale outsourcing 60

Beyond Philosophy

MARCH 3, 2015

One of my first acts was to attend a feedback session intended to give us the results of our annual customer research project ordered by my predecessors, the third or fourth year we had commissioned it in as many years. After about halfway through the presentation, I felt compelled to stop her. Let me give you an example. Don’t care?”

Advertising 365

Advertising Customer centricity Marketing Customer Experience 365

Beyond Philosophy

NOVEMBER 23, 2023

Therefore, an organization can also use customer feedback to admit you learned something, too, and their unmet expectations will result in changes to the product or service. An essential element to responding properly is getting authentic customer feedback. Therefore, you can use past regret feedback to mitigate future regret.

Feedback 195

Feedback Marketing Sales Personalization 195

Beyond Philosophy

MARCH 28, 2024

To that end, I present the seven reasons people want a silver bullet solution to their problems. In the early days of Customer Relationship Management (CRM) solution sales, the pitch included the idea that asking customers what they want and recording their feedback in the CRM would do just that. Reason #4: Cultural Influences.

CRM 195

CRM Sales Customer Experience Management 195

CrazyCall

FEBRUARY 28, 2019

That’s exactly how it looks like when you don’t get feedback at work. Managers and team leaders should focus on providing constructive feedback in order to optimize the work of their employees as well as their own efforts. Yet, they should always be cautious, using only accurate information when giving feedback.

Feedback 95

Feedback Construction Best practices Surveys 95

Beyond Philosophy

AUGUST 20, 2020

The challenge with feedback and reviews is they are frequently solicited but infrequently completed. Professor Melumad says this slant toward the positive is because people have self-presentational concerns where they want to seem more positive than negative. Professor Melumad also said the situation also influences the review.

Transportation 870

Transportation Surveys Consulting Consulting 870

Beyond Philosophy

MARCH 23, 2015

For example, to the employee who presented both a problem and solution with an account: “I like how you came in with a proposed solution for that problem we had with the account. It makes my job easier when I have solutions presented to me instead of just problems.”. This does not mean, however, negative feedback is never warranted.

Accountability 327

Accountability Feedback Personalization Customer Experience 327

Nicereply

JANUARY 17, 2024

This blog post cuts through the noise and provides a guide to tackling eight of the most common customer complaints head-on. Implement feedback systems to improve service quality continuously. Fine prints should be minimized and, if present, highlighted effectively.

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Customer feedback is a precious resource for understanding what’s effective and what needs improvement. However, manually sifting through and evaluating this feedback can be incredibly time-consuming.

Feedback 83

Feedback Banking Chatbots Automotive 83

Clarabridge

OCTOBER 8, 2015

Use customer feedback to showcase your successes! You’re collecting truckloads of feedback from your customers. What you do with that feedback can elevate your role within the organization because you’re the one with the true pulse on what customers think, need, and want. Working toward that next big promotion?

Feedback 63

Feedback Metrics Surveys Customer centricity 63

Nicereply

FEBRUARY 2, 2024

Displaying a certain forcefulness in soliciting feedback from participants. Interconnected statements Interconnected statements involve presenting multiple statements, with one leading the respondent toward a specific answer. Implementation: Solicit feedback from peers or professionals familiar with survey design principles.

Surveys 69

Surveys Feedback Education Best practices 69

Vonage

JULY 25, 2016

In a recent blog published by Salesforce , John Zissimos described this development as the ‘Age of the Customer’. And one of the best ways to ensure your business meets customer expectations is through harnessing the power of feedback loops. What are feedback loops? What are feedback loops?

Feedback 59

Feedback Customer centricity Service level Technology 59

VirtualPBX

FEBRUARY 23, 2024

In this blog, we delve into the implications of the FCC POTS line sunset, explore why businesses must act swiftly, and provide actionable insights for a seamless transition. Solicit feedback from employees and customers to identify areas for improvement and optimize the effectiveness of your communication systems.

Telecommunications 98

Telecommunications Government Technology Consulting 98

TechSee

JULY 17, 2023

However, the implementation of LLMs also presents its fair share of challenges. In this blog post, we will explore the five key obstacles service leaders face when integrating LLMs and offer practical advice on overcoming them. Providing feedback to the LLM? Feeding the LLM training information?

Best practices 109

Best practices Customer centricity Chatbots Education 109

JustCall

OCTOBER 15, 2023

In this blog, we’ll explore the challenges of agent training and coaching and how call recording makes a difference. Real calls present unpredictable challenges, nuances, and emotions that theory can’t cover. Delayed and Imprecise Feedback Picture an agent making a mistake on Monday but only hearing about it on Friday.

Coaching 52

Coaching Metrics Feedback Upselling 52

Anexa BPO

JUNE 26, 2023

In this blog, we’ll explore how forward-thinking brands are utilizing social media platforms to enhance their customer service experience, foster meaningful relationships, and build a loyal customer base.

Customer Service 52

Customer Service outsourcing Customer centricity Feedback 52

SmartKarrot

APRIL 27, 2022

In some cases, to get their ideas heard at a larger forum of decision makers, iCCOs needs to present them to the company’s board of directors. CCOs looking to present to the Board of directors need to keep certain important aspects in mind. Top 11 Steps the CCO Must Consider While Presenting to the C-Suite.

Chief Customer Officer 10

Chief Customer Officer B2B Feedback 10

ProProfs Blog

NOVEMBER 9, 2021

A common picture of the present time) – Most companies take customer satisfaction seriously but unfortunately, not everyone is successful. Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. Will you also collect unsolicited feedback?

Surveys 146

Surveys Feedback Metrics Customer retention 146

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Here are some handy tips to help you get started: Respond To Negative Reviews and Feedback Too many businesses squander the treasure trove of information they get from negative customer reviews, consigning it to the dustbin of unheeded customer feedback.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

Nicereply

MAY 18, 2022

Questionnaires and surveys will ensure you get the feedback of people interested in your product rather than random people. Ensure your questions give you the customer feedback you need to reach your end goal. To supplement the customer feedback you gather, use dedicated analytics tools to understand your existing website telemetry.

Journey mapping 104

Journey mapping Analytics Feedback Surveys 104

ChurnZero

MAY 4, 2023

Daily tasks, such as creating a content calendar, curating educational pieces, moderating engagement, collecting feedback and working across different functions is a full-time job. We partnered with Customer Success leaders and marketing teams inside and outside the company to solicit ideas, obtain feedback and gain buy-in.

SaaS 98

SaaS Best practices Gamification Feedback 98