JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

CustomerSuccessBox

MAY 25, 2022

Customer retention is an essential component of any successful B2B SaaS firm. Be aware of what and how to avoid these 7 SaaS customer onboarding mistakes to optimize your customers’ journeys. Present a solid future plan. 7 SaaS Customer Onboarding mistakes to avoid. Set realistic expectations.

SaaS 52

SaaS Sales Upselling B2B 52

CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. Let’s walk through this guide to know more about upselling strategies that you need for your B2B SaaS business. Why are B2B SaaS upselling strategies important? But, is that as easy as it sounds?

Upselling 52

Upselling B2B SaaS Feedback 52

Totango

JANUARY 17, 2019

Not to get too philosophical, but each journey begins with a first step, and in the SaaS domain, that means onboarding. Customer renewal success is critical for SaaS enterprises. Instead, it should include actions that put the customer in the driver’s seat, for instance by soliciting feedback via a survey.

SaaS 74

SaaS Enterprise Customer retention Upselling 74

Nicereply

NOVEMBER 23, 2023

Feedback is Gold: In a survey by Microsoft, 52% of people around the globe believe that companies need to take action on feedback provided by their customers. Embracing Feedback: Negative feedback , while hard to digest, is an opportunity in disguise. Addressing satisfaction proactively keeps customers onboard.

SaaS 59

SaaS Feedback Brand ambassadors B2B 59

CustomerSuccessBox

MAY 6, 2021

Can give you quick functionality feedback. Here your power users can present the training to your team members on an ongoing basis. Implement analytics on client usage data and key SaaS metrics for client meetings or internal executive and board reviews. Can help you drive new ideas and values to the team.

Customer retention 52

Customer retention SaaS Calibration Analytics 52

Education Services Group

DECEMBER 10, 2019

ESG was proud to sponsor and present at all of this year’s events. We know that we’re one of the most important components to a company’s continued longevity — especially in this SaaS-heavy economy. Ask a spouse or partner (but be prepared for more honest feedback than you might have been expecting). Ask a coworker or boss.

Education 40

Education SaaS Coaching Personalization 40

ProProfs Blog

APRIL 17, 2020

Be it a small gathering, conference, sports event, fundraisers, trade shows, capturing the valuable feedback has become essential for businesses, associations, or even non-profit organizations. Depending on the event and the scope of feedback, the questions could be asked in different ways, like: Yes or no questions. NPS questions.

Surveys 125

Surveys SaaS Feedback Advertising 125

Beyond Philosophy

DECEMBER 10, 2021

Back when I was working in corporate life, I went to a presentation in London. Moreover, with Net Promoter’s robust feedback, you know better what companies will succeed in the market. Sitting there amongst 1,000 people, I had an epiphany about what I wanted to do with the rest of my career. Reichheld says NPS Prism helps. .

Airlines 273

Airlines Metrics Accountability SaaS 273

LiveChat

NOVEMBER 13, 2018

If you still wonder how to make a great customer success strategy , read the recent post – Customer Success Management in SaaS – LiveChat Team Strategy. It’s the only way Customer Success Managers can present the benefits and solutions suitable for the customer’s business. Customer Success Manager’s skills.

SaaS 54

SaaS Management Feedback Customer Support 54

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. The modern SaaS customer success community is incredibly vocal and supportive with sharing their vast knowledge and insight with others.

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

Nicereply

OCTOBER 12, 2021

Software as a Service (SaaS) and Internet of Things (IoT) technologies are especially suited to understand virtually all aspects of how their products are used. This question is especially important in a SaaS or IoT company. Depending on the nature of the data and how it is used, there are different ways to present it to support.

SaaS 118

SaaS Self service CRM Feedback 118

Lumoa

FEBRUARY 14, 2024

Multiple CX software as a service (SaaS) solutions like Lumoa are available, which automate many CX tasks, offer a granular perspective for in-depth analysis, and streamline upgrading your CX strategy. If used correctly, CX SaaS can help make customers feel like they are receiving special treatment.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Nicereply

NOVEMBER 2, 2023

Response bias can cloud our view of genuine feedback. Just as aspiring medical students may second-guess their answers due to response bias MCAT pressures, customers too can face similar uncertainties when providing feedback in surveys. To make informed decisions, we must look beyond the distortion and truly hear our customers.

Surveys 52

Surveys Feedback Accountability SaaS 52

CSM Practice

MAY 13, 2020

SaaS companies also need to shift their focus to customer success and operationalize customer-centricity. ? Get Updates about your Customer. These teams should be allowed access to direct customer feedback and data, so they understand their needs and act on it. ? Listen More, Respond Immediately.

Best practices 128

Best practices SaaS Customer centricity Finance 128

Amity

DECEMBER 9, 2016

Monitoring Twitter in a Slack channel for any questions about the company, product, or brand can also prove to be a real-time source of pain points—as well as positive feedback. The quotes are used in blog posts, ebooks, on social media, across the website, and in many more locations. Here’s the comparison: Control.

Marketing 109

Marketing SaaS Sales Surveys 109

ProProfs Blog

NOVEMBER 9, 2021

A common picture of the present time) – Most companies take customer satisfaction seriously but unfortunately, not everyone is successful. Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. Will you also collect unsolicited feedback?

Surveys 146

Surveys Feedback Metrics Customer retention 146

ClientSuccess

JANUARY 25, 2021

The old adage that ‘your current customers are your best marketing tool’ still holds true, even in the age of digital marketing and SaaS vendors. Who better than the people currently using your product to give feedback on new features? Why is customer marketing important? Product Enhancements. Digital Marketing.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

ChurnZero

JANUARY 6, 2022

Customer Success represents a large source of revenue-generation for SaaS businesses. This article was adapted from a portion of ChurnZero’s BIG RYG session “ Customer Success as a Profit Center ” presented by Matthew Brown, Director Customer Enablement, Solink. Customer Feedback. Choose Metrics that Emphasize Your Value.

Metrics 98

Metrics Journey mapping SaaS Sales 98

CSM Practice

DECEMBER 8, 2019

Customer churn is a vital metric for the success of any SaaS company and its customer success team. Churn directly affects the sustainability and growth of SaaS businesses as small monthly increases in churn percentage can compound over time and drastically reduce revenue. Feedback-Driven Churn Analysis. Related Links.

SaaS 88

SaaS Customer retention Accountability Feedback 88

CustomerSuccessBox

APRIL 26, 2021

So I present to you FAIR , post mortem of a churned account. So we look back at all the feedback, especially feedback received in the recent past and recurring feedback. appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox. Frequency of the usage, what exactly they use to spend time on.

SaaS 52

SaaS Feedback Accountability Customer retention 52

CustomerSuccessBox

JULY 2, 2020

The first is obviously the customer onboarding meetings which are essential to retaining any B2B SaaS customer. Plus an opportunity to present the future planning to get a customer’s feedback and sow the seeds for renewal and / or upsell. Suggested read: Designing a customer onboarding framework for B2B SaaS.

SaaS 52

SaaS Upselling B2B Feedback 52

ChurnZero

FEBRUARY 26, 2021

Give Product thematic feedback, not anecdotes. Most Customer Success and Product interactions center around customer feedback. What’s worked for us is to avoid anecdotal feedback, piecemeal conversations, and wanting to share customer feedback as soon as it’s received.”. CSMs felt like feedback went into a blackhole.

Management 59

Management Feedback Sales SaaS 59

ClientSuccess

APRIL 5, 2022

While traditional NPS surveys are typically one-and-done questions, many SaaS organizations are starting to expand their surveys to gather more information from users. . Sometimes, all it takes to unlock this feedback is a simple forum for your users to share it with your team. . Why expand your NPS survey?

Surveys 52

Surveys Feedback SaaS 52

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. Analyzing feedback and ticket trends is a good way to predict where the customer is heading and keep yourself relevant so they don’t outgrow you. What metrics do you watch closely?

B2C 0

B2C SaaS Accountability B2B 0

ChurnZero

MARCH 4, 2022

This article is adapted from a session presented by Amy Manning , vice president of Customer Success at Lawgeex from BIG RYG, ChurnZero’s annual Customer Success leadership summit. Manage customer feedback. Let’s pick one use case – managing customer feedback – to examine a bit closer. Define your objective. Let’s get started.

Feedback 95

Feedback SaaS Personalization Management 95

CustomerSuccessBox

JANUARY 4, 2022

Be open to accepting constructive feedback. Present the right data and value that you delivered. Check out the detailed blog on how to get the sponsors to attend the QBR. Be prepared with the presentation and all the relevant information that needs to be shown to the customer. Invite the right set of people.

Best practices 52

Best practices Construction Upselling SaaS 52

CustomerSuccessBox

FEBRUARY 15, 2021

Let’s take a look at a situation from both perspectives and really understand how CSB can empower Customer Success Managers (CSMs) and Customer Success (CS) leaders: Sebastian and Mia are Customer Success Managers at two different SaaS companies. The usage for Sebastian’s customer had been declining consistently for many weeks.

SaaS 52

SaaS Management Feedback Personalization 52

aircall

OCTOBER 25, 2018

Today, sales enablement is a growing area of focus for almost all B2B service providers — especially SaaS companies struggling to differentiate themselves amid stiff competition. In my previous role, I was the sales enablement coordinator for a high-growth SaaS company. Present a weekly playbook. 2) what value it communicates.

Sales 75

Sales B2B Outbound sales SaaS 75

ClientSuccess

APRIL 4, 2019

Why product-led customer success will be adopted by the best in SaaS. About the Presenter. David Jackson , Founder and CEO of TheCustomer.Co , which helps B2B SaaS companies profitably win, satisfy, retain and grow their chosen customers better than the competition. Why the product is key to customer success.

SaaS 46

SaaS B2B Feedback Sales 46

ProProfs Blog

NOVEMBER 15, 2021

In this blog, we will discuss the top 10 Typeform alternatives, along with their features and pricing, so you can compare and make a practical decision. It offers an easy-to-use interface that offers precise business solutions including how to collect customer feedback , conduct market research, and generate leads. We’ve got your back.

Surveys 148

Surveys Analytics Enterprise Feedback 148

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Totango

OCTOBER 20, 2022

CSMs act as the voice of the customer bringing user experience feedback to the product team. Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. CSM role duties may vary by company. What Makes a Good Customer Success Manager?

Management 91

Management Upselling Coaching Best practices 91

CSM Magazine

JUNE 22, 2023

We had Jochen Hummel, co-founder and CEO of Coreon, lead the presentation. Introducing Coreon – Uniquely connects language with conceptual knowledge Jochen briefly introduced Coreon as a Berlin-based software company, serving as a leader in Multilingual Knowledge Systems with SaaS offering.

Enterprise 52

Enterprise Government SaaS Education 52

ChurnZero

FEBRUARY 23, 2023

This blog post aims to help you with that. Review the support tickets and product feedback from customers who churned; Ask your sales team why a customer left; and Interview customers who are leaving or have left. The challenge is that growth through retention and loyalty requires “strong customer relationships.”

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

This blog post aims to help you with that. Review the support tickets and product feedback from customers who churned; Ask your sales team why a customer left; and Interview customers who are leaving or have left. The challenge is that growth through retention and loyalty requires “strong customer relationships.”

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

SEPTEMBER 14, 2018

This year, they even had a dedicated CS track that gave CSMs useful information for their day-to-day jobs and covered topics such as – Customer Retention, Customer Success, Customer Loyalty, Customer Feedback, and Customer Experience. – Turn questions asked into knowledge shared – blog #inbound18 pic.twitter.com/r8ofAD7shv.

Education 66

Education Customer retention B2B SaaS 66