aircall

JANUARY 25, 2023

Choosing a cloud-based call center solution for your business is a time-consuming process. Genesys is a cloud-based contact center as a service (CCaaS) solution. Here are a few questions to ask yourself if you’re wondering whether it’s worth looking into a Genesys alternative: Does your business have a global market?

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

Aspect

NOVEMBER 5, 2018

Global market intelligence firm, International Data Corporation predicts that by 2020, 67% of enterprise infrastructure and software will be for cloud-based offerings. Are you considering moving your contact center to the cloud? With 2019 less than 60 days away it may be time to ask yourself what you’re waiting for.

Call Center 107

Call Center Cloud contact Contact Center contact center solutions 107

Hodusoft

JUNE 21, 2023

A Complete Guide to Setting Up a Call Center Are you planning to set up a call center? If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents.

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

VirtualPBX

JANUARY 23, 2024

Guest Blog If you deal with large volumes of data – like call centers tend to – you may find yourself a target of cyber criminals and your cybersecurity may be at risk. Call center staff might be manipulated into revealing confidential material, through the use of baiting, scareware, and phishing techniques.

Call Center 52

Call Center Engineering Education Best practices 52

SharpenCX

FEBRUARY 18, 2020

You’ve got a running to-do list with KPIs to track and updates to make to training materials. But, as a contact center manager, the stakes of your own role are high. And you have to do it all with a good attitude. Sometimes, you need to think for a moment about yourself. Your agents ping you constantly asking for advice.

Call Center 84

Call Center Coaching Management Contact Center 84

Nicereply

SEPTEMBER 28, 2021

Whether it’s a help desk to process tickets or software to collect feedback easily, there’s a software solution that will make your job easier and more efficient. For many people, customer service is a key factor when deciding whether or not to do business with a company. Value: What do you get for the price you pay?

Customer Service 98

Customer Service call center software Surveys Analytics 98

Beyond Philosophy

JULY 15, 2021

That’s because we do some things in private that we don’t want other people to see. . First, you wonder how they are collecting it, what they are doing with it, and how they keep it safe? Then, after that, you wonder why do they need all that data? So the more you think about it, the more concerning it can feel. .

Telemarketing 195

Telemarketing Government Consulting Consulting 195

aircall

AUGUST 18, 2021

But with hundreds of calls coming in constantly, how can you keep track of everything they said? There’s only one way to keep track of all the calls, so let us introduce you to call recording software. What Is Call Recording Software? Six Benefits of Using Call Recording Software.

Coaching 71

Coaching Government Abandon rate Call Center 71

Global Response

SEPTEMBER 11, 2023

But enough metaphors—if you’re thinking about outsourcing your call center, you’re here for the straight insights. As a call center provider with 40+ years of experience, we’ve seen plenty across the decades: the good, the bad, and the ugly. So, first things first: what exactly is an outsourced call center?

outsourcing 62

outsourcing Call Center Healthcare Service level 62

Blueship Call Center

AUGUST 22, 2023

You make a vow to yourself that you’ll never employ the quaint call center that answers unattended phones. Gain access to specialised knowledge Best call center outsourcing companies have teams wholly focused on delivering exceptional customer service, which can provide your company with a competitive edge.

outsourcing 57

outsourcing Customer Care Average Handle Time Call Center 57

aircall

JANUARY 16, 2023

Ooma’s lack of standout features tailored to customer-facing calls and conversations means that it might not be the ideal phone solution for your complex business requirements. . Your ideal software solution should facilitate seamless collaboration and information sharing by integrating with your tech stack. per user per month.

voip 62

voip Analytics call center software Technical Support 62

JustCall

APRIL 4, 2023

One of the most important aspects of this is an inbound call center, where customers reach out for information, support, or to make a purchase. However, a call center is only as effective as its sales techniques and training. So, let’s dive in and learn how to turn every call into a successful sale!

Call Center 52

Call Center Sales Inbound sales Upselling 52

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. Offer Relevant Communications.

SaaS 118

SaaS Best practices Metrics Enterprise 118

Nicereply

APRIL 6, 2022

In this blog, you’ll learn more about the changes in the industry caused by COVID-19 and how you can manage your team better during quarantine. It also helps to have an on-call team assist your consumers, especially during non-business hours. Those who failed to adapt and innovate trailed behind. Enhancing customer experience.

Customer Support 98

Customer Support Morale Chatbots Wait times 98

Expivia

OCTOBER 4, 2021

And someone definitely needs to answer those calls, emails, and messages. This is when contact center outsourcing comes into play. Contact center outsourcing can take the weight of customer management off your shoulders. What Is Contact Center Outsourcing? How Does Contact Center Outsourcing Work.

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

Branch Mesenger

JANUARY 4, 2018

Today, we want to explore some of our favorite blog posts that we've written over the course of the past year. A steadily increasing housing market entrenched before the hurricane season and a “do it yourself” (DIY) market among first-time and younger homeowners both were important factors the past season. Customer Stories.

Healthcare 48

Healthcare Banking Enterprise Finance 48

Fonolo

MAY 10, 2018

Luckily, those seeking reliable sources for CX and CS-related topics can still rely on a special corner of the digital sphere, one which has made a comeback in recent months: Blogs. Her blog is a must-read for those keen on leadership in customer service, customer listening, and engagement. Intercom.com . On the agenda? Peter Lavers.

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

Blueship Call Center

APRIL 12, 2023

Call Center Outsourcing is the practice of hiring a third-party company to handle customer calls and inquiries on behalf of a business. Here is a straightforward guide to call center outsourcing: Determine your outsourcing needs: Before outsourcing your call center, it’s important to determine your needs.

outsourcing 40

outsourcing Call Center call center software Feedback 40

JustCall

APRIL 12, 2023

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality. A wise decision!

Scripts 52

Scripts Sales CRM Contact Center 52

Talkdesk

MAY 12, 2020

It’s where you’ll do everything from making and receiving customer calls, adding post-call notes, setting your availability and more. Thankfully, Callbar is incredibly easy to use, even if you’re brand new to call center software. Set your availability A contact center agent’s day is dynamic.

Contact Center 86

Contact Center CRM call center software Best practices 86

Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

aircall

JUNE 14, 2021

How well your teams perform reflects the quality of leadership within your call center and the way your leaders measure team performance. Effective call center leaders strive to make every team member a top performer. Call centers are a hive of activity. Why It’s Important to Measure Team Performance.

Call Center 62

Call Center Metrics First call resolution Wait times 62

AWS Machine Learning

JANUARY 12, 2023

Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems. Choose Yes, Let’s Do It. Solution overview.

Customer Support 78

Customer Support APIs Scripts Enterprise 78

JustCall

JUNE 2, 2021

While that may sound excessive, there is no denying that the call center skills of your agents can either make or break your business. Common customer queries are handled by call center professionals that are trained to carry out the act. Why are Right Call Center Skills Important? What is Customer Service?

Call Center 52

Call Center call center professionals call center software Scripts 52

aircall

OCTOBER 22, 2021

As sales and vacation time usage spike during the holiday season, so do customer service inquiries. How do you anticipate holiday support needs when this year is turning out to be just as unexpected as the last one? Start Decking the Halls by Planning for Calls. A lot more incoming calls. Frequently asked questions.

call center software 62

call center software Call Center call center solutions Interactive Voice Response 62

aircall

DECEMBER 16, 2022

Justcall is a cloud-based phone system created to help businesses make, receive and track calls. Why Do You Need to Search For a Justcall Alternative? Keep an eye on how your customer support team is doing. Entry-level features: Contact tagging, click-to-call, desktop notifications, ring groups, call flow designer .

Sales 62

Sales CRM Interactive Voice Response Coaching 62

TeleDirect

JULY 25, 2022

If you like what you see, get in touch with the TeleDirect team by calling (800) 776-1081 today. What Does a Virtual Receptionist Do? So, what does a virtual receptionist do? So, what does a virtual receptionist do? A better question might be, “what doesn’t a virtual assistant do?”. Nobody wants that!

Healthcare 62

Healthcare Call Center Scripts Sales 62

Global Response

APRIL 27, 2023

Do any of the following scenarios sound familiar? Your call center needs are very seasonal, but you need to maintain quality even as you scale up and down throughout the year. Your call center needs are very seasonal, but you need to maintain quality even as you scale up and down throughout the year.

outsourcing 62

outsourcing Service level Call Center Technical Support 62

ProProfs Blog

DECEMBER 20, 2019

Are you still having second thoughts about the implementation of live chat software on your business website? . Or are you still wondering what exactly live chat software does? No matter which of these groups you belong to, if you’re still wondering what a live chat tool can do for you, it’s high time you learned more about it.

Customer Support 124

Customer Support Marketing Sales Wait times 124

aircall

DECEMBER 7, 2022

Let’s take a look at how these alternatives can help you make more calls, provide a stronger customer experience, and reach your goals. Why Do You Need to Search for a Nextiva Alternative? More calls shouldn’t mean more problems. Every second counts when you are trying to increase your call output. Reliability.

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62

aircall

JANUARY 6, 2017

This article is here to help you navigate a call center interview and make the most out of the opportunity. Getting ready for a call center interview ahead of time. To be better prepared for your call center interview, you can do some research ground work. Do you work efficiently?

Call Center 89

Call Center Morale Outbound sales voip 89

Expivia

OCTOBER 20, 2020

Being that we have over 25 years of call center outsourcing experience, we thought it could be helpful to talk about how to manage your partner while outsourcing: How your relationship should work, and what strategies you should implement. Here are two articles that we have written on choosing the best call center outsourcer.

outsourcing 95

outsourcing Call Center Management Calibration 95

Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. 10 Contact Center Technologies You Should Know. Why does contact center technology matter?

Contact Center 70

Contact Center Technology Interactive Voice Response Gamification 70

Monet Software

OCTOBER 8, 2020

Top tips for using call center analytics and reporting to make the case for your spending forecast. The contact center budgeting process is never easy. That’s why we created The Ultimate Guide to Budgeting for Your Call Center !) Sadly, not all call center investments are equally straightforward.

Contact Center 79

Contact Center Abandon rate call center workforce Average Handle Time 79

JustCall

DECEMBER 7, 2022

Sales call planning is the first and most crucial step to closing successful sales deals. Going unprepared in the calls could mean the loss of potential clients and business. Alex, the sales professional, has a scheduled sales call with a reputed client this evening. Ten minutes into the call and he knows he has lost the deal.

Sales 52

Sales Scripts Call Center Marketing 52

IdeasUnlimited

AUGUST 26, 2022

While they might help, it’s important to ask yourself the following: Are your customers upset over the price increase? Do the above steps hurt your brand? In this blog, we will be sharing some of what we have learned not just from our experience, but from our clients as well. Is it harder for your workers to deliver results?

Finance 95

Finance Transportation Customer retention Healthcare 95

JustCall

DECEMBER 23, 2022

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality. A wise decision!

Scripts 52

Scripts CRM Sales Analytics 52