Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support. Subject matter experts.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

NobelBiz

APRIL 2, 2024

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

TechSee

AUGUST 14, 2023

Follow on LinkedIn Agnes So, Head of Customer Support & Engagement at HotDoc Based in Melbourne, Agness is passionate about creating exceptional customer experiences through lean teams, self-service, and training. A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Calabrio

NOVEMBER 25, 2020

Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences. Collaboration is an emerging theme. The consumer experience is becoming easier, faster and more personable.

Contact Center 122

Contact Center Self service Analytics Banking 122

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Enterprise 113

Enterprise Best practices Feedback Education 113

Enghouse Interactive

JULY 27, 2020

Transform the Contact Center with Microsoft Teams (blog Series). Blog #3 Seeing is Believing! I n our previous blogs in this series, we explored how Microsoft Teams, when integrated into the Contact Center, helps provide a better experience for the end-customer and how it helps enhance agent productivity. .

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

Enghouse Interactive

JANUARY 13, 2021

Blog Series #1 of 4: New decade! of the success group are already delivering results from their CX projects, whereas only 64.9% for team collaboration. Just a quick note on how best to deliver these capabilities. Better Together to Optimize CX. . New approach? Not necessarily…. For some, it’s more of the same, but better.

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Enghouse Interactive

FEBRUARY 18, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we saw the significant advantages that successful companies * achieved when using AI and UC – both on a standalone basis, but with even more success when they combined them. Blog #4 of 4: Key Findings and Where to Focus Your Optimization Efforts .

Contact Center 56

Contact Center Analytics Self service Finance 56

Totango

JUNE 21, 2023

Advanced by the acquisition and integration of Lou, a digital adoption tool, Totango In-App will allow enterprise businesses to deliver compelling in-product experiences to their users even as they manage the broader customer journey with the Totango platform. This enhances your user engagement and ensures your customers are always informed.

Enterprise 84

Enterprise Feedback Surveys Marketing 84

Totango

NOVEMBER 27, 2023

Deliver in-app guidance and content aimed at prioritizing user adoption. Those insights empower CS teams to proactively deliver maximum value to customers, reduce churn risks, uncover accounts with high and low engagement, and maximize growth through expansion revenue. Customer health. Usage statistics and patterns.

B2B 92

B2B CRM Enterprise Upselling 92

NobelBiz

APRIL 16, 2024

Not all businesses have the ability or the resources to effectively engage customers across multiple channels. The concept of omnichannel customer engagement has been around for a while now, yet not all companies utilize it correctly or at all. Why is an Omnichannel Customer Engagement Strategy Important for Businesses?

Contact Center 52

Contact Center CRM Call Center Best practices 52

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

Enterprise 114

Enterprise Education Best practices Customer retention 114

NobelBiz

MARCH 12, 2024

CXM has completely revolutionized how brands engage with their customers. It ensures consistency in content, purpose, and branding across online, in-store, phone, and other engagement channels. Consistency Across Channels/Omnichannel Support : Customers engage with businesses through various touchpoints.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. examine the differences between generative and analytical AI, focusing on the importance of good data and its role in delivering exceptional CX.

Customer Experience 116

Customer Experience Analytics Technology Average Handle Time 116

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients. Delivering more customized, personalized CS outcomes.

Government 97

Government Journey mapping Accountability Benchmark 97

AWS Machine Learning

JANUARY 5, 2024

This post was written in collaboration with Bhajandeep Singh and Ajay Vishwakarma from Wipro’s AWS AI/ML Practice. Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models.

Management 109

Management APIs Engineering Government 109

Totango

JANUARY 2, 2024

Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team.

Automotive 100

Automotive Journey mapping Self service Sales 100

VirtualPBX

JUNE 21, 2023

One solution that stands out in the realm of cost-saving and streamlined communication is VirtualPBX. In this blog post, we will explore six impactful ways VirtualPBX can significantly lower your business’s operating costs this summer. Scalable Solutions : One of the significant advantages of VirtualPBX is its scalability.

voip 98

voip Call Logging Telecommunications Morale 98

Cisco - Contact Center

DECEMBER 8, 2020

The WebexOne series highlights a wave of Webex innovation to drive experiences that are 10x better than in-person interactions, help organizations collaborate seamlessly, and transform their employees and customer experiences to power an inclusive future for all. The recent announcement of our intent to acquire Slido s.r.o.

Contact Center 144

Contact Center Wireless Personalization Technology 144

Cisco - Contact Center

FEBRUARY 19, 2021

Customers want to engage when it matters, for example, in the middle of a shopping experience or when an item is about to be delivered. Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering this future of customer experience.

Customer Experience 125

Customer Experience Contact Center APIs contact center solutions 125

ViiBE Blog

JUNE 15, 2023

ViiBE Blog Screen-sharing vs co-browsing: what to choose for your business? Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers. In today’s constantly evolving business landscape, remote collaboration has become more crucial than ever before.

Technical Support 52

Technical Support CRM Technology Education 52

Revation Systems

AUGUST 10, 2023

It can now deliver personalized care at scale, and respond in a conversational manner. Furthermore, modern generative AI has advanced to the point where it can comprehend and address intricate and uncertain user queries effectively – enabling it to deliver personalized and contextually relevant responses.

Healthcare 62

Healthcare Chatbots Personalization Customer Service 62

Totango

APRIL 6, 2023

Our latest platform enhancements and solutions help you scale without needing to add headcount, and make CS a company-wide initiative that drives predictable revenue growth. While this customer segment may not be your biggest spenders, there certainly are lots of them and it can be tough to engage with everyone on the list.

Enterprise 86

Enterprise CRM Sales Customer retention 86

OctopusTech

MARCH 22, 2024

With their ability to automate responses and deliver personalized experiences, Chatbots have become essential to modern marketing strategies. Personalized Engagement: Marketing automation and AI enable Chatbots to personalize customer interactions by analyzing data from previous engagements, purchase histories, and browsing behaviors.

Chatbots 62

Chatbots Marketing Abandon rate Healthcare 62

Cisco - Contact Center

AUGUST 3, 2020

It uses artificial intelligence and data insights to power contact center performance, and empower agents with greater knowledge and context, enabling them to deliver enriched and more meaningful engagements with their customers. Award Winner Second Year in a Row. Business Continuity. Here’s what some of these customers have to say.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

Aspect

DECEMBER 1, 2020

For more than 45 years, Aspect has been helping the world’s largest and most prestigious brands deliver outstanding customer experiences and ignite agent engagement and performance — I’ve personally been a part of the Aspect story for 20+ years. There are BIG contact centers that need enterprise solutions, but why should I care?”

Enterprise 118

Enterprise contact center solutions Cloud contact Contact Center 118

Calabrio

NOVEMBER 25, 2020

Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences. Collaboration is an emerging theme. The consumer experience is becoming easier, faster and more personable.

Contact Center 52

Contact Center Self service Analytics Banking 52

AWS Machine Learning

SEPTEMBER 28, 2023

With the right strategy, these intelligent solutions can transform how knowledge is captured, organized, and used across an organization. To help tackle this challenge, Accenture collaborated with AWS to build an innovative generative AI solution called Knowledge Assist.

Enterprise 95

Enterprise Real estate Chatbots Construction 95

aircall

AUGUST 30, 2022

With Sixième Son, Aircall deploys the first ever comprehensive sonic strategy for a SaaS phone solution. It’s all about audio and engaging high value conversations with others. It’s all about audio and engaging high value conversations with others. Bringing Aircall’s solution to people.

SaaS 62

SaaS Call Center Management Marketing 62

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong SaaS customer engagement is understanding the current customer experience. Offer Relevant Communications.

SaaS 118

SaaS Best practices Metrics Enterprise 118

Hodusoft

MAY 10, 2024

The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide.

Healthcare 88

Healthcare Government Engineering APIs 88

AWS Machine Learning

APRIL 18, 2023

This blog post summarizes how the Amazon Machine Learning Solution Lab (MLSL) partnered with RallyPoint to drive a 35% improvement in personalized career recommendations and a 66x increase in coverage, amongst other improvements for RallyPoint members from the current rule-based implementation. It should be an easy process.

Personalization 72

Personalization Metrics Healthcare Automotive 72

Spearline

FEBRUARY 10, 2022

The one certainty is that the reliance on cloud-based team collaboration software is not declining anytime soon. Furthermore, the Covid-19 pandemic necessitated organizations worldwide to rely on collaboration software as a communications platform for their remote workers. Increasingly, the focus on “collaboration” is growing.”

Management 98

Management Telecommunications Enterprise Interactive Voice Response 98

CSM Magazine

MARCH 4, 2022

While the existing IET community had been in place since 2012, poor site structure meant that content was hidden in silos, while the wider user experience clashed with key objectives like knowledge sharing, collaboration and engagement. As a result, content was only visible to a fraction of its membership. ” About 4 Roads.

Engineering 98

Engineering Technology Self service Chatbots 98

Cisco - Contact Center

FEBRUARY 1, 2021

Join renowned contact center industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol for a live stream on February 3, 2021, as they discuss five essential elements for the contact center platform of the future, and how Webex Contact Center delivers these. Collaboration Social Channels. About the speakers.

Contact Center 110

Contact Center Transportation Customer Experience Wireless 110

Totango

APRIL 13, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. This leads to improved collaboration between CS teams and clients, better responsiveness to change and enhanced client outcomes that are aligned with their goals.

Enterprise 92

Enterprise Technology Personalization Customer Experience 92