CX Global Media

JULY 17, 2018

How would you describe your contact center supervisors? The fact is having high-performing contact center supervisors is no longer an optional extra for organizations, but even the best organizations don’t have time to figure all this stuff out. Ineffective? Overworked? Undertrained? Dream team? Click to Tweet ).

Contact Center 179

Contact Center Coaching Construction Call Center 179

Call Experts

APRIL 8, 2024

Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. Today, utilities play an undeniably vital role in our daily lives. In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience.

Contact Center 52

Contact Center Customer Service Self service Call Center 52

Nicereply

APRIL 29, 2024

No matter what your job title is, you’re more than likely to receive some form of negative feedback. They allow you to take a closer look at your performance and take the steps to improve for the future. If you receive negative feedback during your time at work, your manager is likely pointing out areas where you may need to improve.

Feedback 52

Feedback Construction B2B Call Center 52

aircall

MARCH 16, 2022

91% of consumers say that a positive customer service experience leaves them more likely to make another purchase. Put simply, putting customer satisfaction at the center of your sales processes is a powerful business asset. . A way to gather and share positive feedback from customers .

Customer centricity 71

Customer centricity Finance Interactive Voice Response Coaching 71

Call Experts

SEPTEMBER 8, 2023

In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service.

Answering services 52

Answering services Healthcare Call Center Education 52

CX Global Media

JULY 17, 2018

How would you describe your contact center supervisors? The fact is having high-performing contact center supervisors is no longer an optional extra for organizations, but even the best organizations don’t have time to figure all this stuff out. Ineffective? Overworked? Undertrained? Dream team? Click to Tweet ).

Contact Center 136

Contact Center Coaching Construction Call Center 136

aircall

OCTOBER 6, 2021

As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. Why is this important? Well, engaged employees are more likely to perform consistently well, advocate for your business, and help their colleagues do better. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

Nicereply

JANUARY 4, 2023

Set up a customer service strategy that works and saves your costs. Due to the unstable economic environment , the world is challenged with today, businesses will be looking toward optimizing their operational costs and reducing expenses in 2023. Why excelling at customer service is critical in 2023. Get ready for 2023!

Customer Service 59

Customer Service Self service Chatbots Surveys 59

Serenova

AUGUST 11, 2020

Improving customer experience is a stated priority for nearly all businesses, large and small, spanning geographies and every conceivable market category. These call center agents serve at the frontlines for the business and have an outsized impact on customers’ perception of the organization at large.

Call Center 98

Call Center Contact Center Chatbots Quality management 98

Monet Software

OCTOBER 8, 2020

Top tips for using call center analytics and reporting to make the case for your spending forecast. The contact center budgeting process is never easy. That’s why we created The Ultimate Guide to Budgeting for Your Call Center !) Show your work. It’s almost that time again.

Contact Center 79

Contact Center Abandon rate call center workforce Average Handle Time 79

OctopusTech

SEPTEMBER 9, 2023

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? The dedicated call centers handle day-to-day customer queries such as solving credit card issues, checkout process problems, and many more.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

JustCall

MAY 12, 2021

Sales enablement is the key to unlock the full potential of your sales reps. Equipping sales teams with the right tools, resources, and techniques increases your likelihood of converting leads. But, in order to drive business growth, relying on plain skills is not enough. Why is Sales Enablement Important.

Sales 52

Sales call center software Scripts call center solutions 52

aircall

FEBRUARY 16, 2022

In an era of globalized business and instant digital connection, every potential customer has untold options at their fingertips. . Here’s why personalization is so important to sales, and how you can go about it, including some advice from our very own sales specialists here at Aircall. . Differentiating you from your competitors.

Personalization 62

Personalization Sales CRM Call Center 62

Blueship Call Center

JULY 7, 2023

Whether you like it or not, customers are the heartbeat of your business, therefore providing excellent outsourced customer care services is crucial to its success. Without consumers, a business cannot make a profit and has no reason to exist, even if it offers the greatest goods and services on the planet.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

NobelBiz

JUNE 5, 2023

Outbound lead generation can be a game-changer strategy for businesses, but it is not without its share of challenges. When effectively executed, it can boost sales, increase profits, and lead to significant business growth. This means that call center agents need to make multiple calls before they can even start the sales process.

Call Center 52

Call Center Scripts CRM Contact Center 52

Etech

FEBRUARY 19, 2018

Call centers have come along was from the institutions that emerged in the 1960s to efficiently handle high volumes of customer calls. For many consumers call center agents are the face of the companies they are reaching out to, as they may be the first, if not the only contact customers have.

Call Center 76

Call Center Customer Experience Call flow Coaching 76

JustCall

APRIL 3, 2023

In this blog, we will understand everything you need to know about handling inbound calls and how to select a robust inbound call management solution that can cater to your personalized needs at scale. What Is Inbound Call Handling? How to Handle Inbound Calls? Let’s get going.

Interactive Voice Response 40

Interactive Voice Response Inbound sales Call Center Sales 40

ProProfs Blog

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Well, that’s exactly why you need to focus on engaging with your customers regularly. And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further.

B2B 204

B2B Banking Personalization Employee engagement 204

Hodusoft

JULY 27, 2022

How to Handle Escalated Calls in Call Center? Dealing with escalated calls is something that even the best call center businesses have to navigate. For businesses of all sizes, keeping customers happy and satisfied all the time is easier said than done. 7 Proven Ways to Tackle Escalated Calls.

Call Center 52

Call Center Interactive Voice Response call center software Surveys 52

ProProfs Blog

JANUARY 29, 2020

When they can get everything they want in a jiffy, from wherever they are, the question of walking to a store or calling the support staff only to wait for hours, doesn’t arise. But, why is that so, and what exactly is multi-channel customer service? But why does this multi-channel customer experience matter so much?

Multi-channel support 148

Multi-channel support Customer Service Customer Support Self service 148

CustomerSuccessBox

NOVEMBER 16, 2021

Customer Success (CS) has become synonymous with customer loyalty, customer satisfaction, and a positive customer experience. CS ensures the customer is at the center of the business strategy of modern B2B SaaS firms. That’s easier when you are proactive in your approach! Who is this blog meant for?

Management 52

Management Feedback Upselling B2B 52

Call Experts

JUNE 15, 2023

Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. Today, utilities play an undeniably vital role in our daily lives. In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience.

Contact Center 52

Contact Center Customer Service Self service Call Center 52

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

JustCall

APRIL 3, 2023

But how can you ensure that every inbound sales call is a success? The answer lies in a well-crafted sales call script. A good script can provide structure and guidance for the call while allowing room for flexibility and personalization. By doing so, you can better understand their business, industry, and pain points.

Inbound sales 40

Inbound sales Scripts Sales Best practices 40

aircall

JUNE 11, 2021

Voice communication is a powerful tool for persuading and influencing small business customers. Today, customers generally prefer to do business over the phone or via digital means rather than take time out of their day to visit your business office. Why Voice Communication Is Important.

voip 62

voip APIs Call Center Telecommunications 62

Real Blue Sky

JUNE 15, 2022

This month, we delve into how you need a solid onboarding practice to attract and keep your talent. Everyone talks about building a relationship with your customer. I think you build one with your employees first.”. In the contact center, it is not uncommon to have >100% annual turnover rate.

Contact Center 52

Contact Center Consulting Consulting Coaching 52

Anexa BPO

MARCH 31, 2021

BPO (Business Process Outsourcing) companies have evolved, expanded and improved over the past several years; providing the freedom for both SMBs and global enterprises to further business development. Each of these areas are vital to business maintenance and growth. How is this done, though? What Is BPO? . .

outsourcing 40

outsourcing Telemarketing Business Process Outsourcing Enterprise 40

JustCall

MARCH 21, 2022

Sales training isn’t just about having the right tools and tricks up your sleeve. That’s why you need sales training to ensure that the behaviors that help win deals can be codified and shared with new hires and trainees. Preparing a training program for your sales team. Here, the sales reps build essential skills.

Sales 52

Sales Coaching Scripts CRM 52

Spearline

FEBRUARY 15, 2023

It is a game changer for call centers, freeing up human agents by routing and deflecting calls, providing recorded responses to FAQs, and even providing account information and accepting payments. Walk in your customers’ shoes Customers want differentiated experiences. It’s inevitable.

Interactive Voice Response 52

Interactive Voice Response Call flow Customer centricity Technology 52

ProProfs Blog

DECEMBER 23, 2019

You might have a hard time believing, but the most effective solution is building a customer centric organization. . For decades, companies of all sizes across the globe have been working on their customer centric business strategy. For these businesses, customer centricity is not just a buzzword. What would you say?

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

JustCall

FEBRUARY 11, 2022

Instead of selling a product, you’re selling your candidature to an employer. Above all, you need to know which sales opportunities best suit your career profile. Entry Level and Mid-Level Sales Jobs: Getting your foot in the door . Entry Level and Mid-Level Sales Jobs: Getting your foot in the door .

Sales 52

Sales B2C B2B call center software 52

CustomerSuccessBox

OCTOBER 26, 2021

Let’s try and understand why CS ops are vital in today’s day and age where everything is going remote. Regular catch-up, perhaps weekly, with the Marketing Ops, Business Ops, Rev-Ops, etc will ensure collaboration across the teams. Most of the successful SaaS business organizations have their Ops person early on.

SaaS 52

SaaS Analytics Finance Metrics 52

NICE inContact

JUNE 28, 2019

Customer decision-making and motivation — how customers act and why — is at the core of customer experience. Knowing how your customers feel, and how those feelings influence the decisions they make, is key to cultivating their loyalty and increasing long-term spending. Talk about a silver bullet. So, the numbers speak for themselves.

Entertainment 67

Entertainment Scripts Self service CRM 67

ProProfs Blog

NOVEMBER 9, 2021

Have you ever heard, “Customer Satisfaction isn’t necessary for a business success?”. And to keep such risks at bay, you must find out how to measure customer satisfaction to analyze whether your company will perform well in the future or not. . Why Should You Measure Customer Satisfaction? Probably not! Did you know?

Surveys 146

Surveys Feedback Metrics Customer retention 146

aircall

MAY 17, 2021

The pressure is on for businesses of every size to stay competitive, build resiliency, and provide a good customer experience. Small businesses face even greater challenges than large corporations as they have fewer resources—specifically, shortages of talent in digital skills, resistance to change, and insufficient budgets.

Transportation 71

Transportation Entertainment voip Construction 71

Serenova

AUGUST 11, 2020

Improving customer experience is a stated priority for nearly all businesses, large and small, spanning geographies and every conceivable market category. These call center agents serve at the frontlines for the business and have an outsized impact on customers’ perception of the organization at large.

Call Center 52

Call Center Contact Center Chatbots Quality management 52