ShepHyken

SEPTEMBER 4, 2023

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 168

Customer Service Customer retention SaaS Best practices 168

CCNG

JANUARY 4, 2023

Technology, 39.4% To provide su­perior customer service and obtain top customer satisfaction scores, you need to have people, pro­cesses and technology that can provide consistent, accurate answers to all those who contact your center. Retail (Click & Mortar), 46.6% Utilities, 37.6% Healthcare Insurance, 35.6%

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! Master-class Level Workshop. Workshop attendees are eligible to win a LISTEN 2019 Conference Pass!

Wireless 140

Wireless Analytics Education Enterprise 140

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Training topics may include things like: Compliance training QA training Technology/software training Sales/customer service training Why is Call Center Training So Important? Include workshops and group activities as much as possible!

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 123

Best practices Government Engineering Accountability 123

ConvergeOne

JANUARY 4, 2022

A main challenge that is holding businesses back is the so-called “talent pool” for emerging technologies. It is critical to invest in existing and new talented workers, as technology is only one dimension of any business. However, technology is what drives growth and secures one of the most valuable assets in the organization: data.

Best practices 88

Best practices Government Technology Management 88

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

CSM Magazine

OCTOBER 25, 2023

This article outlines techniques and best practices for human resource (HR) managers to use to effectively onboard customer service employees. The HR team should include training resources such as online modules, webinars, workshops, and coaching sessions.

Customer Service 52

Customer Service Coaching Best practices Feedback 52

Fonolo

AUGUST 24, 2021

Don’t just provide training during onboarding – put focus on providing ongoing learning opportunities so your agents can stay up to date with product/service knowledge, best practices, and more. Explore call center training workshops, conferences, and mentoring to provide more learning opportunities. Conclusion.

Call Center 148

Call Center Morale Best practices Contact Center 148

Calabrio

JUNE 29, 2020

At the onset of the pandemic, we immediately looked for ways to use technology to empower our global employees. I am excited to see where our collective innovation takes us as we continue to embrace the collaborative potential of technology that the pandemic amplified. . In a matter of days, we set up webinars on?

Best practices 105

Best practices Employee engagement Consulting Consulting 105

Totango

DECEMBER 28, 2021

When your team is up-to-date on the latest best practices and technology tools and prepared to handle frequent support issues, your customer success strategy will be more effective and your customers will enjoy greater satisfaction, resulting in higher retention. Follow best practices to create an effective renewal strategy.

Best practices 95

Best practices Benchmark Education Surveys 95

Hodusoft

AUGUST 21, 2023

Knowing the importance of staying at the forefront of technological advancements, HoduSoft, a pioneer in communications software solutions is all set to participate in the 11th Annual CNC EXPO 2023. Through this event, they share insights on evolving trends, best practices, and the future of communication and networking technologies.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

Anexa BPO

NOVEMBER 6, 2022

It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field. There were also numerous exhibitions and demonstrations, where attendees could see the latest technologies and solutions in action.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. These updated contracts reflect the insights and best practices that emerged since the start of the pandemic. Necessary data security updates in technology and WFH office requirements.

outsourcing 52

outsourcing Contact Center Journey mapping Best practices 52

AWS Machine Learning

SEPTEMBER 8, 2023

We’ll cover how technologies such as Amazon Textract, AWS Lambda , Amazon Simple Storage Service (Amazon S3), and Amazon OpenSearch Service can be integrated into a workflow that seamlessly processes documents. He has over 20 years of experience with internet-related technologies, engineering, and architecting solutions.

Construction 103

Construction Metrics Best practices APIs 103

JustCall

MARCH 7, 2023

This is why a hybrid workforce playbook is essential, as it gives a clear set of principles and best practices for efficiently managing remote and in-office personnel. In this guide, we’ll take you through some of the best practices for managing hybrid teams as well as navigating the hybrid workforce model.

Management 52

Management Best practices Employee engagement Morale 52

ChurnZero

FEBRUARY 17, 2021

Technology Services Industry Association (TSIA) has a library of 751 business challenges, which represent specific issues about which members go to seek assistance, guidance, or direction on. Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge.

Best practices 78

Best practices Upselling Analytics SaaS 78

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. How to Measure and Build the Business Case for Customer Experience.

Technology 40

Technology Customer Experience Journey mapping Best practices 40

Vistio

FEBRUARY 20, 2024

The Limitations of Traditional Outbound Sales Call Training Traditional outbound sales call training mainly relies on scripted sales pitches, role-playing exercises, and in-person workshops to train sales representatives.

Outbound sales 52

Outbound sales Sales Best practices Feedback 52

NobelBiz

MAY 9, 2023

However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. If you have 15 agents, that is a total of 11.25

Best practices 98

Best practices Call Center Gamification Contact center software 98

Balto

JUNE 7, 2022

an independent research and advisory firm that provides business and IT executives with the actionable insights they need to navigate technology’s ever-evolving impact on business. Over the past few months, Balto has seen unprecedented excitement around boosting agent productivity.

Coaching 52

Coaching Contact Center Best practices Technology 52

AWS Machine Learning

APRIL 22, 2024

For more details on how to create HyperPod clusters, refer to Getting started with SageMaker HyperPod and the HyperPod workshop. Create a VPC, subnets, and a security group Follow the instructions in the Own Account section of the HyperPod workshop. Leave your feedback on this solution in the comments section.

Scripts 86

Scripts Engineering Management Benchmark 86

Natalie Petouhof

SEPTEMBER 23, 2018

There you will find Demo booths, Workshops, Networking, Partner booths…. There you will find Field Service Demos, Workshops, Networking…. There you will find more information on Trailhead Badges, Workshops, Networking, Certifications…. Service Campground in Moscone South, Expo Floor. Trailhead in Moscone West, Ground Floor.

Best practices 75

Best practices Customer Service Contact Center Technology 75

Select VoiceCom Blog

JUNE 13, 2023

AI technologies are transforming business operations, from chatbots providing instant customer support to intelligent data analytics improving decision-making. Read on as we delve into AI’s influence on the BPO landscape and explore real-world examples and best practices for a successful implementation.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Best practices 52

Creative Virtual

FEBRUARY 9, 2021

The event was 100% virtual this year and featured two afternoons of various presentations, workshops, and panel debates. They can help you avoid common pitfalls, guide you on best practices, and ensure compliance with industry requirements and regulations. so that you can create a custom experience and connected journey.

Chatbots 59

Chatbots Best practices Technology Sales 59

Taylor Reach Group

MAY 24, 2018

Everyone is invited to attend this conference, and anyone in the workforce planning community can benefit from the informative workshops and opportunities to network with peers. Leverage the digital technology and improve retention and loyalty of your customers. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Creative Virtual

JUNE 10, 2020

Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. How to select and deploy the right technology to do that for your organisation was the focus of the webinar I recently presented with Engage Customer.

Virtual Agent 52

Virtual Agent Chatbots Telecommunications Self service 52

CSM Magazine

JULY 11, 2023

Develop a holistic understanding of your product’s ecosystem, including the competitive landscape, industry trends, and emerging technologies. Utilize tools and technologies to collect, analyze, and interpret data effectively. Stay updated with industry trends, emerging technologies, and best practices in product management.

Management 40

Management Feedback Analytics Marketing 40

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. This event takes a unique approach to getting your hands dirty, with workshop components like no other. Pulse Date: May 13 – 14 2020 Location: San Francisco, CA.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

AWS Machine Learning

NOVEMBER 17, 2023

Update these roles to apply least-privilege permissions as discussed in Security best practices. Try our workshop to gain hands-on experience with Amazon Bedrock. She is passionate about using technology to provide value to customers and achieve business outcomes.

APIs 86

APIs Customer Service Construction Analytics 86

Callminer

MAY 27, 2020

“Technology is undeniably important to the modern-day workplace. Adopt novel approaches to candidate outreach using modern technology. Most companies still rely almost solely on traditional candidate outreach methods, even though they recognize the importance of newer technologies such as chatbots and video interviewing.”

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

CX Global Media

JULY 8, 2019

And the way to reach more people than ever before is to take advantage of the same technologies that have turned our industry upside-down. About Laura Sikorski : Laura is a recognized expert with over 33 years’ experience in Contact Center operations and technology. Neal Topf President And Co-Founder, Callzilla. About Omar L.

Contact Center 120

Contact Center Education Coaching B2B 120

ClearAction

JANUARY 6, 2021

12) Stop over-relying on customer experience technologies. Technologies are essential for information accessibility, efficiencies and important aspects of ease-of-work and ease-of-doing-business. Technologies are essential for information accessibility, efficiencies and important aspects of ease-of-work and ease-of-doing-business.

Customer Experience 77

Customer Experience Journey mapping Customer centricity Best practices 77

NobelBiz

JULY 31, 2023

Best Practices for Call Queuing Implementation Beneath the technological sophistication of call queuing lies a pursuit of excellence. As we delve deeper into best practices for implementing call queuing, we uncover a blueprint for operational brilliance that businesses can aspire to emulate.

Wait times 52

Wait times Telecommunications Call Center CRM 52

Aspect

NOVEMBER 30, 2017

Combining the expertise of your team with the latest technology innovations is what allows organisations to grow and protect future profitability. For our customers, best practice exchange has been a solid pillar of our own Aspect customer care for many years. Why on earth would you want to share these with anyone else?

Banking 65

Banking Best practices Consulting Consulting 65