TeamSupport

JANUARY 4, 2019

Of everything a business-to-business (B2B) company must be great at in order to grow, delivering personalized customer support at scale needs to be a priority. B2B customers are coming to expect the same timeframes. You Have Data. Putting your customer data to work is now easier—and more important—than ever.

B2B 56

B2B Personalization Customer Support B2C 56

Peter Lavers

DECEMBER 21, 2017

These blogs have generated the most engagement from my twitter and LinkedIn communities: It’s hard to believe that the Credit Crunch hit 10 years ago, and this blog considers 4 “seismic changes” that have resulted in the field of Customer Management, with versions specific to B2B and B2C. People to follow.

B2C 138

B2C B2B Customer centricity Analytics 138

Stratifyd

JANUARY 29, 2019

is a B2B tech company located in Charlotte, N.C. As a Marketing Specialist with Stratifyd, Inc. In this role you will work with the Marketing Director to develop the strategy for our new Ecosystem network, execute that strategy across social media platforms and event planning, and leverage marketing analytics to grow the campaign.

Marketing 40

Marketing Analytics Healthcare Big data 40

Stratifyd

DECEMBER 12, 2018

is a B2B tech company located in Charlotte, NC and is fundamentally changing the way brands analyze the voice of the consumer. As a Marketing Manager with Stratifyd, Inc. The Marketing Manager will work closely with the Marketing Director to define new and interesting ways to engage Stratifyd’s audience. Stratifyd, Inc.

Marketing 40

Marketing Management Analytics Healthcare 40

Stratifyd

DECEMBER 12, 2018

is a B2B tech company located in Charlotte, NC and is fundamentally changing the way brands analyze the voice of the consumer. As a Marketing Operations Manager with Stratifyd, Inc. The Marketing Manager will work closely with the Marketing Director to define new and interesting ways to engage Stratifyd’s audience.

Marketing 40

Marketing Management Analytics Healthcare 40

Stratifyd

DECEMBER 20, 2018

is a B2B tech company located in Charlotte, NC and is fundamentally changing the way brands analyze the voice of the consumer. As a Marketing and Social Media Content Writer with Stratifyd, Inc. BA/BS degree in Communication, English, Journalism, Marketing, or related field. Experience and/or knowledge of AI, Big Data, Tech.

Marketing 40

Marketing Brand ambassadors Healthcare Scripts 40

Peter Lavers

JULY 17, 2017

I was working with a major marketing agency ten years ago, and in response to the Credit Crunch I published a report entitled “The Importance of the Customer Experience in a Down Economy”. It’s often their peers & networks that they choose to trust more than brand & marketing messages. Insight dependency and democratisation.

Customer Experience 182

Customer Experience Customer centricity Management Automotive 182

CSM Magazine

MARCH 19, 2021

As part of the transaction, IRI also entered a partnership agreement with Kognitiv, a B2B technology organisation headquartered in Waterloo, Canada, which is a world leader in collaborative commerce deployed through its unique Platform-as-a-Service. In the near term, ISS will operate a stand-alone operating subsidiary of IRI.

Big data 52

Big data B2B Analytics Customer centricity 52

ShepHyken

JUNE 30, 2017

Managing big data, providing efficient customer service, streamlining the process and enhancing user experience are some of the benefits that artificial intelligence has provided humans with. Shaista Haque is a marketing enthusiast at Ameyo call center software solutions.

Government 225

Government Technology Benchmark call center software 225

Beyond Philosophy

JULY 5, 2016

With the dramatic increases in digital transactions, distanced relationships, and marketing automation, this has become an increasing challenge. Most companies collect small and big data to do more targeted marketing selling, and use metrics like customer satisfaction, indices, NPS and/or CES to reward or punish employees.

Customer Experience 210

Customer Experience Engineering Customer centricity B2C 210

Natalie Petouhof

OCTOBER 7, 2015

With the shift to digital marketing, electronic commerce, social media and mobile interactions, brings a massive transformation to how brands and organizations engage prospects and customers. Customer Experience Management is a major pillar in many B2C and B2B organizations’ efforts to engage and retain customers.

Marketing 61

Marketing Customer Experience CRM B2C 61

Vcaretec

JUNE 6, 2022

Connect: @enthused Cohan Leon Daley Bio: Thought Leader @InsideSales Connect: @cohanleon Richard Dumas Bio: Fascinated by startup innovation & tech marketing. Regional Vice President, Demand Marketing at NewVoiceMedia. Market research & trends, best practices, tech. Director of Product Marketing at Allegiance.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. In order for your enterprise to survive this shift to a customer-centered market, it must become customer-centered, too. In the old days, growing your business was easy.

Customer centricity 101

Customer centricity B2C Enterprise Upselling 101

SmartKarrot

MAY 13, 2022

It has paved the path for unexpected disruptions across culture, market, industry, processes, and whatnot. Digital disruption affects every industry and every business, including B2B companies. Do you know what impact digital disruption can put on B2B companies? Types of Disruptive Innovation that can Impact B2B Companies.

B2B 10

B2B Advertising B2C Technology 10

ProProfs Blog

JANUARY 30, 2020

Companies that successfully engage their B2B customers reported 63% lower customer attrition. With successful customer engagement strategies, a B2B business can easily lower customer attrition. Companies that successfully engage their B2B customers reported a 55% higher share of wallet. Source: Gallup ) Tweet this.

B2B 204

B2B Banking Personalization Employee engagement 204

Totango

SEPTEMBER 1, 2022

B2B clients tend to measure performance in terms of key performance indicators, so SaaS QBR discussions often focus on KPIs. QBR meetings can be particularly profitable for SaaS brands that serve high-volume B2B clients who prioritize measurable value when making purchasing decisions. Is the Traditional SaaS QBR Model Still Working?

SaaS 98

SaaS Journey mapping Upselling Best practices 98

Hero Digital

APRIL 15, 2019

In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a tremendous wave of innovation, productivity, and growth, as well as new modes of competition and value capture…”. Despite increased spending, many are failing in their efforts to become data-driven.

Analytics 64

Analytics Big data Metrics Marketing 64

JustCall

APRIL 26, 2022

Traditionally, B2B sales teams worked in a linear manner. Suppose a sales professional wants to pile up a list of leads of an addressable market for an upcoming campaign. AI for sales enables B2B salespeople to operate with detailed assessments based on the most up-to-the-minute information. AI Visualization. Sales Attribution.

Sales 52

Sales B2B Upselling Chatbots 52

CSM Magazine

MARCH 29, 2021

ZoomInfo is a go-to-market intelligence platform used mostly by B2B sales and marketing teams, as well as recruiters to optimize their lead generation efforts. Seeing as how 39% of B2B companies explored AI and automation in 2020, it’s clear that this industry is ready for some advanced tools.

Analytics 52

Analytics B2B Big data Marketing 52

TechSee

APRIL 3, 2018

In fact, data from Walker predicts that customer experience will overtake price and product as the key brand differentiator for B2B by 2020. Post-funnel marketing – Optimove. Technology – key to successful customer retention strategies. Customer success – Gainsight.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

CustomerSuccessBox

JUNE 20, 2022

Tools like Slack and Zoom for example have gained immense popularity across B2B organizations to support this. It is upgrading in a way to cope with the new day and new challenge the market is facing. So let’s dive into the Customer Success Technology that will take the market in the next few years down the lane. .

Upselling 52

Upselling SaaS CRM Multi-channel support 52

JivoChat

APRIL 25, 2021

Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. Key takeaways: There’s so much competition right now, and the brands that will win big are those that master personalization across multiple customer touchpoints. trillion in 2014.

Chatbots 52

Chatbots B2B B2C Sales 52

Stratifyd

FEBRUARY 20, 2019

is a B2B tech company located in Charlotte, N.C. Work with Marketing Team to finalize all tech papers. Bachelor’s Degree in MIS, Marketing or related field. Experience in AI, Big Data, Ecosystems, customer experience, and/or text analytics. Do you want to join a fast-paced tech company? Stratifyd, Inc.

Engineering 40

Engineering Healthcare Big data B2B 40

Call Journey

MARCH 26, 2020

Many global organizations manage their customer interactions predominantly via voice-based engagement – usually via small to large scale contact center channels or smaller inside sales teams in a B2B type context. A recent assessment showed that just in the U.S

Analytics 52

Analytics Employee engagement Contact Center Scripts 52

Natalie Petouhof

JANUARY 19, 2016

MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas). It always has been. I like this a lot. It’s something I’ve been on a soapbox for years.

B2B 60

B2B SaaS B2C Advertising 60

Infinity

SEPTEMBER 25, 2018

Personalisation might be the most important factor for marketers in 2018, according to a recent Salesforce study, which found that 52% of consumers would switch away from brands that don't personalise communications. For some customers, personalisation is an instant beacon into their soul and their wallets. The stats speak for themselves.

Personalization 45

Personalization Analytics Big data Marketing 45

ChurnZero

JULY 22, 2022

They’re an open source big data platform and the director of onboarding said, “Management wants me to build out a whole risk mitigation plan.” Maybe your company started in enterprise customers as well and is going down market. Q: Have you found B2B companies that effectively use gamification in onboarding?

Gamification 98

Gamification Accountability B2B Enterprise 98

Natalie Petouhof

MAY 27, 2016

Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • Natalie’s completed and published research and soon to be published content! The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. ROI of Social Customer Service- Upcoming. •

CRM 40

CRM Automotive Analytics Big data 40

ChurnZero

DECEMBER 11, 2020

For instance, look at ChurnZero which provides big-data ingestion, advanced analytics, health scorin g, large-scale workflows, native integrations, and campaign automation – not to menti on t he security, scalability, and interconnecti on of all that functionality. .

CRM 59

CRM SaaS Technology Big data 59

Natalie Petouhof

JANUARY 5, 2016

More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data. So yes, lot’s of it and the key is how to use it to make a customer experience – whether B2C or B2B – better. But will all that data help? It could — if we learn how to harness it. My POV on #IOT?

Big data 40

Big data B2C B2B Technology 40

C3Centricity

OCTOBER 22, 2018

As you probably know, actually becoming your customer and seeing the market from their perspective, is one of the exercises I suggest to better understand them. Whether by careful targeting for marketing purposes or by reviewing notes of previous interactions with customer services, a company must immediately recognise a (returning) customer.

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

Natalie Petouhof

FEBRUARY 21, 2016

Using IoT to deliver smarter Marketing. Using the Marketing Cloud to Increase Conversion, Targeting, Relevancy… Using Customer Service Cloud to Service Customers Reactively, Proactively and Drive Marketing. Data to Decisions – Using data to make informed business decisions. Data to Decisions.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

SmartKarrot

AUGUST 16, 2021

Forrester B2B Summit APAC CX EMEA. CX Marketing Summit Customer Engagement Summit Customer Experience Asia Week Product Marketing Summit. Forrester B2B Summit APAC. B2B Summit Asia Pacific provides you with the unbiased perspective, inspiration, and real-world solutions you need to be successful.? contact-form-7].

Customer Experience 11

Customer Experience B2B Big data Analytics 11

Natalie Petouhof

OCTOBER 12, 2016

The Constellation ShortList  presents vendors in different categories of the market relevant to early adopters. This Constellation ShortList of vendors for a market category is compiled through conversations with early adopter clients, independent analysis, and briefings with vendors and partners. Customer behavior analytics.

Management 55

Management Big data Analytics Engineering 55

Natalie Petouhof

JUNE 9, 2015

It is especially important as the shift to digital marketing and commerce as well as mobile interactions brings a massive transformation to how brands and organizations engage prospects and customers. Market leaders realize the future requires proactive digital enablement of the business to support the future strategy of their organizations.

Management 68

Management CRM Government Big data 68

aircall

JUNE 2, 2021

For example, if you’re a B2B company and your sales teams learn about specific client pain points and nonnegotiables during the closing phase, they can pass these notes along to customer service agents. So consider tailoring your communication channel mix for different international markets. Leverage Digital Programs and Tools.

Personalization 62

Personalization Customer Service B2B Self service 62

Natalie Petouhof

MAY 9, 2016

Mark spoke about the reality that most revenue growth will need to come from share shift as opposed to market growth. In fact, 67% of a decision on what to buy in B2B sales is completed before the customer even talks to a sales person. And smart data is a huge opportunity for companies.

Banking 40

Banking Sales Marketing B2B 40