AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Analytics 76

Analytics APIs Healthcare Big data 76

Answer Dash

JUNE 4, 2019

Predictive analytics have given way to a new data economy. The current inflection point comes as massive-scale predictive analytics becomes a reality, and the implications of this are both far and wide reaching. Think healthcare and medicine, military, markets, travel and beyond.

Analytics 77

Analytics Customer Experience B2C Healthcare 77

Infinity

FEBRUARY 21, 2019

Last year, IT investment in the UK travel industry grew 5%. Simply put, travel companies are preparing and safeguarding their resources and budgets in the event of severe economic disruption caused by Brexit. Use data analytics to understand customers behaviour “. This was according to The Travolution Innovation Report.

Analytics 45

Analytics Marketing Sales Technology 45

Infinity

MARCH 5, 2020

It’s been just over a year since we launched our Conversation Analytics suite , giving our clients a window into what’s really happening on their calls, at scale, without the need to manually listen to thousands of them. Some key Conversation Analytics uses include: Identifying keywords used on calls. But what has happened since then?

Analytics 52

Analytics Automotive First call resolution Engineering 52

Pointillist

MARCH 20, 2020

Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. So, how are leading enterprises using customer journey analytics in the real world? So, how are leading enterprises using customer journey analytics in the real world?

Analytics 70

Analytics Upselling Interactive Voice Response Banking 70

Infinity

AUGUST 9, 2021

That’s where contact centre analytics come in. Contact centre analytics - also known as call centre analytics - can unlock a wealth of insights that will empower you to streamline your customer journey, improve call centre operations and deliver exceptional customer service, using rich data taken from real customer experiences.

Analytics 52

Analytics Scripts Upselling CRM 52

Revation Systems

MAY 7, 2018

Data analytics is a key component of many organizations’ strategy to improving customer service and internal processes and making decisions based on facts rather than instinct. So what is data analytics? One industry in particular, however, has untapped potential in terms of data analytics — regional banks.

Banking 48

Banking Analytics Accountability Surveys 48

AWS Machine Learning

JANUARY 22, 2024

As travel resumes post-pandemic, verifying a traveler’s vaccination status may be required in many cases. Hotels and travel agencies often need to review vaccination cards to gather important details like whether the traveler is fully vaccinated, vaccine dates, and the traveler’s name.

Finance 101

Finance Enterprise APIs Healthcare 101

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. Tom is always learning new technologies that lead to desired business outcome for customers – e.g. AI/ML, GenAI and Data Analytics. He also enjoys traveling to new places and playing new golf courses whenever he can find time. This post is co-written with Jayadeep Pabbisetty, Sr.

APIs 101

APIs Construction Engineering Analytics 101

AWS Machine Learning

FEBRUARY 26, 2024

About the Authors Bruno Klein is a Senior Machine Learning Engineer with AWS Professional Services Analytics Practice. He helps customers implement big data and analytics solutions. Outside of work, he enjoys spending time with family, traveling, and trying new food.

Metrics 114

Metrics Big data Analytics Engineering 114

CSM Magazine

JANUARY 22, 2024

For example, a luxury hotel might target affluent travelers, while a boutique hotel may appeal to trendy, artistic individuals. Going beyond broad categories, understanding nuances like your target audience’s average age, interests, and travel motivations can further tailor the homepage design.

Analytics 52

Analytics Engineering Feedback Personalization 52

Infinity

JULY 8, 2021

We know travel is coming back, travel cannot be stopped. After the Green List was introduced on the 7th of May, many travel brands were given a renewed sense of optimism. They had good reason to be buoyant; our call tracking data showed that calls to travel brands rocketed.

Analytics 98

Analytics Sales Marketing 98

ShepHyken

NOVEMBER 10, 2017

Promising travel search marketplace, ixigo, uses the power of live chat to solve traveler queries around the clock. Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation.

Transportation 185

Transportation Analytics Banking Metrics 185

OctopusTech

MARCH 22, 2024

Data Analytics and Insights: One of the most significant advantages of integrating Chatbots with marketing automation and AI is the ability to collect and analyze valuable customer data. Travel and Hospitality: Based on a user’s interests and past travel experiences, Chatbots may help passengers book hotels, flights, and activities.

Chatbots 62

Chatbots Marketing Abandon rate Healthcare 62

Fonolo

MAY 23, 2023

Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. It harnesses advanced analytics and machine learning algorithms to dynamically adapt interactions based on real-time data and individual preferences.

Contact Center 106

Contact Center Personalization Analytics Chatbots 106

ShepHyken

JULY 1, 2022

He writes about the impact on the customer experience that metaverse will have on the travel industry and how customers and brands will navigate the new developments. Customer service in the travel industry begins when a person reveals an interest to explore and decides to travel. Metaverse in Travel Industry.

Airlines 179

Airlines Upselling Customer Experience Chatbots 179

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Travelers collaborated with the Amazon Machine Learning Solutions Lab (now known as the Generative AI Innovation Center ) to develop this framework to support and enhance aerial imagery model use cases.

Scripts 72

Scripts Analytics Technology Benchmark 72

CSM Magazine

MARCH 3, 2022

TravelPerk – best for travel. TravelPerk is a SaaS tool primarily used in the travel industry. It’s bringing considerable innovations to the business travel world and changing how corporate teams are going on the road. Furthermore, the platform makes life easier for travel office managers.

SaaS 52

SaaS Management Transportation Analytics 52

TechSee

NOVEMBER 20, 2018

This includes : Labor: Technician wages, un-billable travel time, administration. Vehicle: Fuel, maintenance, insurance, depreciation. Opportunity-cost: Technicians unavailable for revenue-producing activities. Data Analytics: From reactive to predictive response. Better CX at lower cost.

Technology 153

Technology Analytics Enterprise Technical Support 153

AWS Machine Learning

MARCH 4, 2024

Here are a few ways customers have been using Anthropic’s Claude models on Amazon Bedrock: “We are developing a generative AI solution on AWS to help customers plan epic trips and create life-changing experiences with personalized travel itineraries.

Benchmark 136

Benchmark Finance Engineering Enterprise 136

ShepHyken

FEBRUARY 18, 2022

You may also examine a variety of metrics derived from consumer usage data in your app, such as how much time customers spend using it, retention and engagement data, and behavioral analytics. This data may give extra insights into how users interact with and utilize your app. . Create an action plan based on the input you received.

SaaS 173

SaaS Customer Experience B2B Feedback 173

The Northridge Group

OCTOBER 12, 2023

In fact, we recently helped one of the world’s largest travel and financial services organizations improve the Customer Experience and increase loyalty through the identification of business process efficiencies, and agent behavioral and performance improvements.

Contact Center 115

Contact Center Call Center Analytics Customer Experience 115

TechSee

DECEMBER 21, 2020

Monitoring on-shelf availability and visibility can be a real problem when there’s no one around to detect the blind spots, and having area managers spend long hours traveling from store to store to verify and approve inventory placement is not ideal. Taking vision to the next level with Visual Augmented Analytics.

Management 152

Management Real estate Self service Analytics 152

AWS Machine Learning

MAY 25, 2023

Spectrum AI is a predictive (generative) CX analytics platform for enterprises. In this post, we discuss how OCX Cognition with the support of Infogain and OCX’s AWS account team improved their end customer experience and reduced time to value by automating and orchestrating ML functions that supported Spectrum AI’s CX analytics.

Analytics 66

Analytics Engineering Accountability Enterprise 66

AWS Machine Learning

MARCH 26, 2024

Archival, audit, and analytics To manage the lifecycle and archival of invoices and receipts, you can configure S3 lifecycle rules to transition S3 objects from Standard to Intelligent-Tiering storage classes. For auditing and analytics, this solution uses OpenSearch Service for running analytics on invoice requests.

APIs 92

APIs Construction Analytics Enterprise 92

Talkdesk

MARCH 17, 2020

The need for a customizable customer support solution is present in many industries and is particularly pressing for travel and hospitality. travel and tourism industry at least $24 billion in foreign spending alone. Globally, travel is predicted to fall 9.1% The consequences are estimated to cost the U.S.

Contact Center 94

Contact Center Interactive Voice Response Entertainment Self service 94

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Suppose you belong to an industry that involves a lot of traveling and hosting conferences.

Technology 59

Technology Real estate Entertainment Consulting 59

JustCall

APRIL 8, 2024

Seasonal spikes or fluctuations in customer demand Certain industries, such as retail and travel, experience predictable patterns of increased demand. Implement predictive analytics You can use predictive analytics to forecast call volumes, identify trends, and optimize staffing levels. What is call center scaling?

Call Center 40

Call Center Interactive Voice Response Self service Chatbots 40

NICE inContact

SEPTEMBER 4, 2019

As a large travel management company, Omega World Travel continues to break new ground operationally and in the CX it provides to customers, thanks in large part to its move to NICE inContact and the CXone cloud-native platform. Get the full story of Omega World Travel’s technology journey in our webinar, Alexa, How are My SLAs Doing?

APIs 77

APIs Analytics Contact Center Technology 77

COPC

APRIL 1, 2024

Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. Deeper Customer Insights: Understanding Beyond Words Interaction analytics, driven by AI, provide a deeper and more nuanced understanding of customer communications.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Verint

AUGUST 24, 2017

The answers can drive business and workforce optimization at your organization—by incorporating advanced analytics as part of your customer engagement strategy. Airlines leverage customer experience insight, passenger shopping and buying patterns, customer preferences and travel history, and other data to find actionable insights.

Analytics 34

Analytics Airlines Quality management Contact Center 34

AWS Machine Learning

APRIL 24, 2024

With a background in AI/ML, data science, and analytics, Yunfei helps customers adopt AWS services to deliver business results. He designs AI/ML and data analytics solutions that overcome complex technical challenges and drive strategic objectives. Outside of work, Elad enjoys yoga, woodworking, and traveling with his family.

Engineering 100

Engineering Feedback Construction Analytics 100

AWS Machine Learning

APRIL 18, 2024

In his spare time, he enjoys traveling and exploring new places. He’s passionate about applying machine learning to the area of analytics. Marc Karp is an ML Architect with the Amazon SageMaker Service team. He focuses on helping customers design, deploy, and manage ML workloads at scale. Outside of work, he enjoys the outdoors.

Enterprise 96

Enterprise Analytics Metrics Accountability 96

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Anand lives in Dallas, Texas and enjoys travelling.

Chatbots 96

Chatbots APIs Self service Contact Center 96

Infinity

NOVEMBER 18, 2021

Opportunities for travel are finally opening up. With travel restrictions easing and consumers finally willing to take a break, the hotel industry is beginning to feel confident about the future. The growing appetite for travel can also been seen in our call tracking data. There’s plenty of pent-up travel demand to meet.

Sales 52

Sales Analytics Marketing Technology 52

ShepHyken

FEBRUARY 26, 2018

Can awful airline customer service be overridden with AI and analytics? tnooz) After the debacles that occurred within domestic air travel in 2017, it’s clear airlines need to look carefully at their customer service tactics. I have added my comment about each article and would like to hear what you think too. by Scott Kendrick.

Airlines 195

Airlines Customer Service Chatbots Analytics 195

Infinity

MAY 20, 2022

Through keyword identification and detailed analysis of a user’s landing page, Infinity’s call intelligence technology will pinpoint the channels that consumers have travelled from, and which web pages generated call interest.

Automotive 96

Automotive Sales Marketing Analytics 96