INDUSTRY INSIGHTS YOUR PEERS ARE READING
NICE inContact CXone call center software helps contact center managers deliver great customer experiences, engage contact center agents, and reduce costs. CXone provides unified administration that simplifies contact center management. MORE
When a business has a large volume of calls, sometimes it is difficult to manage the superior customer experience for all customers on call. At HoduSoft, we envisioned to offer premium quality VoIP communication software. Technical call center software contact center software MORE
Good news for all our call center software users and fans! Aircall has been rewarded as a Call Center Software Leader by GetApp’s quarterly ranking, raising directly to the 2nd place ! Aircall – Call center software leader. MORE
One important way to reduce these important call center metrics is by reducing the amount of work it takes to wrap up previous customer interactions so that your agents are freed up to handle the next one. What is Call Center Wrap-Up Time? MORE
Call interruptions, unwelcome emails, robocalls, and automated follow-ups from online activity all have a lasting effect. There are clear advantages to sales that a call center provides. The four identified social styles are analytical, driver, amiable and expressive. MORE
Many of the customers eying up solutions today are voice-only call centers who understand they need to digitally transform – but it can be difficult to know how to do that without an understanding of what it really means. Contextual Data, Integrations & Analytics. MORE
Your company’s call center is more than just a tool to contact customers and prospects. For the people on the other end of those calls, the call center is not only part of the communication process, it’s part of your company’s personality. Call Quality. MORE
Call centers must be upping their game on an ongoing basis just to keep up with trends and satisfy ever rising customer expectations. This will optimize call handling and result in better customer satisfaction. Call center agents will be able to do more and yet feel less stress. MORE
We’re seeing greater interest and adoption of Artificial Intelligence (AI) in our customers’ contact centers, including the use of bots to support the popularity of chat as a channel option and a surge in self-service. Analytics and Data Management. MORE
Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. What can a call center do? MORE
For customer-centric companies , complimenting their call center software solution with a robust helpdesk is a must. Helpdesk software helps an organization operate on time and effectively. Access comprehensive analytics. Blog Call Center MORE
“Analytics” is one of those terms that many business people use, even while they may disagree on its exact definition. For the purposes of this paper, we will define analytics this way: It is the discovery and communication of meaningful patterns in data. Analytics can take many forms. MORE
Call centers operate on extremely competitive terms and have a tough task on their hands. Operations of the contact center depend on the infrastructure in terms of space, the IT setup, communications setup, people and their expertise and, not the least, the software chosen. MORE
Web chat solutions like LiveChat, Userlike and Olark strengthen the customer experience and are the perfect compliment to your call center software solution. Here are three advantages of using web chat in addition to your call center software solution: 1. MORE
Customers no longer prefer taking the conventional routes such as email and calls to reach out to a business. That accessibility can be exhaustive to manage without the assistance of customer support software. Live chat software. Website analytics software. MORE
In an outbound calling center, time is money. Every call your agents make is one more potential connection and one more possible sale. Every call that can’t be made because of a lack of time is one more loss to your business. Call Center Software Predictive Dialer MORE
Are you looking for ways to bring your contact center into the modern day? How about your dialers, your call distribution software, your analytics – are they all up to date? Call Center Software MORE
Are you looking to improve your call center productivity and response times? What features are your call center agents using or, in many cases, not using because they aren’t available with the call center solution they’re using? You know, integration like call pop right inside the application, or click-to-call directly from your browser window? Wouldn’t it be awesome to open your CRM and place a call to a client or a prospect? MORE
Over the years, call center software technology has made considerable strides. These technological advances have allowed both call center managers and agents to optimize their performance, giving way to better business outcomes and ultimately increasing profit. MORE
There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. MORE
Ecommerce sites can do much better if they simply opt for better communication software that assures customer delight. Something as simple as contact center software can create better engagement opportunities. What does contact center software have? MORE
We saw plenty of changes in call center work culture, training and customer experience landscape in 2017. Features like predictive dialers, smart analytics, real-time reports and vital integrations benefits were in vogue. The contact center is winding up a remarkable dilemma. MORE
Call centers are not immune to this trend and, as such, equipping agents to adapt to this change is key. What’s more, the number of workers telecommuting several days a week has increased by almost 80 percent between 2005 and 2012, according to Global Workplace Analytics. MORE
It shows in how call centers operate. A call center brings up visions of rows and rows of agents sitting in front of screens with a headset on there and a dialer in front of them. They may attend to calls while on the move. Call centers save in various ways. MORE
How effective is your contact center? Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. With 2016 already under way, use these numbers to measure where you sit on the contact center curve. MORE
It was a great leap forward when call centers migrated from PSTN to VoIP. The next big leap can be said to be video chat for call centers as a way to delivering a better user experience. Therefore, one can see widespread use of omnichannel contact center software. MORE
Day in and day out, a lot of time is spent answering general inquiries, handling customer support or employee help desk issues, managing sales activities, responding to HR questions, making collection calls and even recruiting new workers. The cloud and the consumerization of the contact center is enabling a new approach to customer engagement that is especially empowering for teams and first-time contact center users. Easy administration and rich analytics. MORE
Hosted call center software is a delivery model that differs from on-premise software and shares some characteristics with cloud-based software. A Definition of Hosted Call Center Software. Advantages of Hosted Call Center Software. MORE
2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. On the support side, our representatives track first call resolution rates, CSAT Scores (via Zendesk), and missed call volume. MORE
Good news for all our call center software users and fans! Aircall has been rewarded as a Call Center Software Leader by GetApp’s quarterly ranking, raising directly to the 2nd place ! Aircall – Call center software leader. MORE
Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Companies that use speech analytics software have an easier time monitoring these interactions. MORE
To keep your finger on your customers’ pulse, you probably already use a Customer Service Software (help desk) tool on a daily basis. Even better than having a Customer Service Software is having an integrated help desk. Check out this Aircall-Zendesk article in our help center! MORE
Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. MORE
We’re so happy to have expanded our product offering from call center software to contact center software, incorporating SMS and video channels. Four years ago, Talkdesk set out to disrupt the stagnant $22B call center industry. MORE
Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. What can a call center do? MORE
A help desk software is important for businesses serving customers. The software eliminates the need to work manually. When you have a help desk software in place, administrators can easily prioritize, label, mark, and assign tickets to the concerned individuals or teams. MORE
Contact center software solutions evolve to keep in pace with changing tech and customer patterns. Social media is just indispensable and, in response, contact centers may opt for CRM based software with social media integration which separates it from the CC solution. MORE
NICE inContact CXone call center software helps contact center managers deliver great customer experiences, engage contact center agents, and reduce costs. CXone provides unified administration that simplifies contact center management. MORE
Contact center managers often tell us, “My contact center. To get a a more accurate picture, you need to get feedback on your average interactions that may be more reflective of your contact center’s norm. Omnichannel Analytics. Quality Management Analytics. MORE
Communications today is not plain voice-based outgoing or incoming calls. It covers the entire gamut ranging from voice calls to video calls, email, voicemail, fax, text and social media posts. Then you have call recording and analytics. MORE
Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. MORE
Callminer
AUGUST 6, 2019
There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions.
Callminer
MAY 2, 2018
Hosted call center software is a delivery model that differs from on-premise software and shares some characteristics with cloud-based software. A Definition of Hosted Call Center Software. Advantages of Hosted Call Center Software.
Hodusoft
DECEMBER 17, 2018
Call centers must be upping their game on an ongoing basis just to keep up with trends and satisfy ever rising customer expectations. This will optimize call handling and result in better customer satisfaction. Call center agents will be able to do more and yet feel less stress.
aircall
FEBRUARY 26, 2018
2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. On the support side, our representatives track first call resolution rates, CSAT Scores (via Zendesk), and missed call volume.
Hodusoft
JULY 31, 2019
Communications today is not plain voice-based outgoing or incoming calls. It covers the entire gamut ranging from voice calls to video calls, email, voicemail, fax, text and social media posts. Then you have call recording and analytics.
Hodusoft
NOVEMBER 27, 2018
It shows in how call centers operate. A call center brings up visions of rows and rows of agents sitting in front of screens with a headset on there and a dialer in front of them. They may attend to calls while on the move. Call centers save in various ways.
|
aircall
OCTOBER 26, 2016
Good news for all our call center software users and fans! Aircall has been rewarded as a Call Center Software Leader by GetApp’s quarterly ranking, raising directly to the 2nd place ! Aircall – Call center software leader.
aircall
OCTOBER 26, 2016
Good news for all our call center software users and fans! Aircall has been rewarded as a Call Center Software Leader by GetApp’s quarterly ranking, raising directly to the 2nd place ! Aircall – Call center software leader.
Talkdesk
MAY 27, 2015
For customer-centric companies , complimenting their call center software solution with a robust helpdesk is a must. Helpdesk software helps an organization operate on time and effectively. Access comprehensive analytics. Blog Call Center
ChaseData
JULY 11, 2019
In an outbound calling center, time is money. Every call your agents make is one more potential connection and one more possible sale. Every call that can’t be made because of a lack of time is one more loss to your business. Call Center Software Predictive Dialer
Talkdesk
MAY 25, 2015
Web chat solutions like LiveChat, Userlike and Olark strengthen the customer experience and are the perfect compliment to your call center software solution. Here are three advantages of using web chat in addition to your call center software solution: 1.
|
Monet Software
JULY 30, 2019
“Analytics” is one of those terms that many business people use, even while they may disagree on its exact definition. For the purposes of this paper, we will define analytics this way: It is the discovery and communication of meaningful patterns in data. Analytics can take many forms.
Upstream Works
SEPTEMBER 5, 2019
Many of the customers eying up solutions today are voice-only call centers who understand they need to digitally transform – but it can be difficult to know how to do that without an understanding of what it really means. Contextual Data, Integrations & Analytics.
ChaseData
MARCH 13, 2019
Are you looking for ways to bring your contact center into the modern day? How about your dialers, your call distribution software, your analytics – are they all up to date? Call Center Software
Hodusoft
SEPTEMBER 9, 2019
Call centers operate on extremely competitive terms and have a tough task on their hands. Operations of the contact center depend on the infrastructure in terms of space, the IT setup, communications setup, people and their expertise and, not the least, the software chosen.
airespring
FEBRUARY 29, 2016
How effective is your contact center? Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. With 2016 already under way, use these numbers to measure where you sit on the contact center curve.
Hodusoft
MAY 5, 2019
When a business has a large volume of calls, sometimes it is difficult to manage the superior customer experience for all customers on call. At HoduSoft, we envisioned to offer premium quality VoIP communication software. Technical call center software contact center software
Hodusoft
OCTOBER 28, 2018
Contact center software solutions evolve to keep in pace with changing tech and customer patterns. Social media is just indispensable and, in response, contact centers may opt for CRM based software with social media integration which separates it from the CC solution.
Hodusoft
MARCH 8, 2019
Ecommerce sites can do much better if they simply opt for better communication software that assures customer delight. Something as simple as contact center software can create better engagement opportunities. What does contact center software have?
Hodusoft
APRIL 23, 2019
It was a great leap forward when call centers migrated from PSTN to VoIP. The next big leap can be said to be video chat for call centers as a way to delivering a better user experience. Therefore, one can see widespread use of omnichannel contact center software.
8x8
MAY 16, 2017
Day in and day out, a lot of time is spent answering general inquiries, handling customer support or employee help desk issues, managing sales activities, responding to HR questions, making collection calls and even recruiting new workers. The cloud and the consumerization of the contact center is enabling a new approach to customer engagement that is especially empowering for teams and first-time contact center users. Easy administration and rich analytics.
Hodusoft
JULY 31, 2018
We saw plenty of changes in call center work culture, training and customer experience landscape in 2017. Features like predictive dialers, smart analytics, real-time reports and vital integrations benefits were in vogue. The contact center is winding up a remarkable dilemma.
Callminer
FEBRUARY 21, 2018
Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise.
NICE inContact
AUGUST 13, 2019
NICE inContact CXone call center software helps contact center managers deliver great customer experiences, engage contact center agents, and reduce costs. CXone provides unified administration that simplifies contact center management.
NICE inContact
AUGUST 28, 2019
Contact center managers often tell us, “My contact center. To get a a more accurate picture, you need to get feedback on your average interactions that may be more reflective of your contact center’s norm. Omnichannel Analytics. Quality Management Analytics.
Calltools
OCTOBER 16, 2019
Call interruptions, unwelcome emails, robocalls, and automated follow-ups from online activity all have a lasting effect. There are clear advantages to sales that a call center provides. The four identified social styles are analytical, driver, amiable and expressive.
Talkdesk
MAY 7, 2015
Call centers are not immune to this trend and, as such, equipping agents to adapt to this change is key. What’s more, the number of workers telecommuting several days a week has increased by almost 80 percent between 2005 and 2012, according to Global Workplace Analytics.
Talkdesk
JUNE 21, 2019
One important way to reduce these important call center metrics is by reducing the amount of work it takes to wrap up previous customer interactions so that your agents are freed up to handle the next one. What is Call Center Wrap-Up Time?
Upstream Works
DECEMBER 11, 2018
We’re seeing greater interest and adoption of Artificial Intelligence (AI) in our customers’ contact centers, including the use of bots to support the popularity of chat as a channel option and a surge in self-service. Analytics and Data Management.
NICE inContact
AUGUST 13, 2019
NICE inContact CXone call center software helps contact center managers deliver great customer experiences, engage contact center agents, and reduce costs. CXone provides unified administration that simplifies contact center management.
Callminer
SEPTEMBER 5, 2017
Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Companies that use speech analytics software have an easier time monitoring these interactions.
NICE inContact
SEPTEMBER 30, 2019
Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture.
Talkdesk
JUNE 10, 2016
We’re so happy to have expanded our product offering from call center software to contact center software, incorporating SMS and video channels. Four years ago, Talkdesk set out to disrupt the stagnant $22B call center industry.
ProProfs Blog
OCTOBER 25, 2017
Customers no longer prefer taking the conventional routes such as email and calls to reach out to a business. That accessibility can be exhaustive to manage without the assistance of customer support software. Live chat software. Website analytics software.
Talkdesk
JUNE 15, 2017
Your company’s call center is more than just a tool to contact customers and prospects. For the people on the other end of those calls, the call center is not only part of the communication process, it’s part of your company’s personality. Call Quality.
aircall
NOVEMBER 18, 2016
Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. What can a call center do?
PanTerra
NOVEMBER 21, 2017
Are you looking to improve your call center productivity and response times? What features are your call center agents using or, in many cases, not using because they aren’t available with the call center solution they’re using? You know, integration like call pop right inside the application, or click-to-call directly from your browser window? Wouldn’t it be awesome to open your CRM and place a call to a client or a prospect?
aircall
MARCH 15, 2017
To keep your finger on your customers’ pulse, you probably already use a Customer Service Software (help desk) tool on a daily basis. Even better than having a Customer Service Software is having an integrated help desk. Check out this Aircall-Zendesk article in our help center!
aircall
NOVEMBER 18, 2016
Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. What can a call center do?
ProProfs Blog
DECEMBER 14, 2018
A help desk software is important for businesses serving customers. The software eliminates the need to work manually. When you have a help desk software in place, administrators can easily prioritize, label, mark, and assign tickets to the concerned individuals or teams.
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