3CLogic

JULY 21, 2020

Reporting and Analytics. Per a recent Cisco Contact Center Global Survey 2020 report, 90% of surveyed executives consider customer journey data analytics an important function of any call center. However, 74% of those executives site analysis of data among the top 5 challenges they face with call centers today.

contact center solutions 75

contact center solutions Cloud contact Enterprise Contact Center 75

DMG Consulting

MAY 15, 2018

Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. This is where artificial intelligence, machine learning, natural language understanding, and analytics come in.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

JustCall

MARCH 7, 2023

Add to that the heightened customer expectations today (especially after the pandemic), and you will see the need for a robust analytics contact center solution. Let’s understand this need in-depth and explore the best solutions available. What Is Contact Center Analytics?

Contact Center 52

Contact Center Analytics Average Handle Time Call Center 52

Tethr

NOVEMBER 15, 2021

Contact center reporting and analytics are essential for customer service and customer experience (CX) leaders to understand contact center performance accurately. That said, finding a good contact center reporting and analytics tool can be hard. Five9 for agile multi-channel communication.

Contact Center 99

Contact Center Analytics Marketing First call resolution 99

JustCall

NOVEMBER 25, 2022

For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. Similar to voice recognition software, speech analytics software analyzes spoken language through artificial intelligence. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

DMG Consulting

AUGUST 16, 2022

Question: How are contact centers and their systems using predictive analytics? Answer: Contact centers utilize predictive analytics in a number of ways to anticipate the probability of future behaviors or occurrences, and their potential impact on the customer and employee experience and bottom line.

Contact Center 48

Contact Center Analytics Virtual Agent contact center solutions 48

Call Journey

JUNE 11, 2019

BOCA RATON, FL (June 10, 2019) – CallCabinet, a leader in cloud-based call recording, quality assurance, and AI analytics has further elevated its carrier and enterprise solutions through its partnership with Call Journey, a leading pioneer in conversation analytics. About CallCabinet. Read this news at PR Newswire.

contact center solutions 40

contact center solutions Contact Center SaaS Analytics 40

NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

3CLogic

NOVEMBER 22, 2018

The Challenge The nationwide retailer needed a contact center solution that could sufficiently help its frontline communications team provide the same level of efficiency and responsiveness as the in-store experience. 3CLogic ServiceNow Solution Overview. 3CLogic ServiceNow Solution Overview.

contact center solutions 40

contact center solutions Interactive Voice Response Contact Center Customer centricity 40

Talkdesk

NOVEMBER 14, 2017

Finding the right contact center solution for your company can feel overwhelming with so many competitive offerings in the industry. To help you narrow down the field, Gartner compiled the Contact Center as a Service (CCaaS) Magic Quadrant , a summary of the solutions at the most mature end of the industry.

contact center solutions 40

contact center solutions Contact Center Multichannel Analytics 40

VirtualPBX

APRIL 2, 2024

No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself. Without further ado, let’s talk about we can supercharge your contact center.

contact center solutions 98

contact center solutions Contact Center CRM Analytics 98

Calabrio

FEBRUARY 26, 2021

To ensure our customers received this support, we pivoted our contact center solutions to help customers embrace this new world of work. The awards are presented by CUSTOMER Magazine and Calabrio came first for Calabrio Analytics and our new Calabrio ONE WFO suite. Winning Products to Enable Customer Success.

Analytics 52

Analytics Contact Center contact center solutions CRM 52

Call Journey

JULY 13, 2020

Call Journey , thought-leader in data, AI and analytics space, is proud to announce its participation as the prime Gold Sponsor at the upcoming Genesys’ Virtual G-Summit ANZ 2020, happening on July 21-22, 2020. Call Journey is Genesys’ global conversation analytics partner. From marketing to sales, to service—make every moment count.

Analytics 74

Analytics contact center solutions Contact Center Marketing 74

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

contact center solutions 52

contact center solutions Contact center software Business Process Outsourcing Contact Center 52

Call Journey

JULY 22, 2019

From back-to-back conferences and events in the United States, Call Journey, the innovator in Conversation Analytics, heads back home to Australia to attend the Genesys G-Summit which will be held at the Grand Hyatt Melbourne on July 30-31, 2019. Call Journey is a Global Speech Analytics Partner of Genesys. We are all about Voice data.

Analytics 65

Analytics Engineering contact center solutions Enterprise 65

NobelBiz

NOVEMBER 23, 2021

Call center analytics helps you to gather and evaluate every bit of relevant information to your campaigns. Discover our complete article on how to successfully navigate your call center analytics, and how it can grow your business intelligence. appeared first on NobelBiz®.

Call Center 52

Call Center Analytics contact center solutions Contact center software 52

NobelBiz

NOVEMBER 23, 2021

Call center analytics helps you to gather and evaluate every bit of relevant information to your campaigns. Discover our complete article on how to successfully navigate your call center analytics, and how it can grow your business intelligence.

Call Center 52

Call Center Analytics contact center solutions Contact center software 52

Call Journey

OCTOBER 20, 2018

Leading conversation analytics provider demonstrated how to effectively mine insights, emotion, and sentiment from every call to supercharge business performance. The event took place May 1-4 in Nashville, Tennessee, CX18 and was presented by Genesys[Symbol], the global leader in omnichannel customer experience and contact center solutions.

Analytics 40

Analytics Engineering contact center solutions Employee engagement 40

Call Experts

OCTOBER 5, 2023

By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Choosing a contact center that can scale with your business is essential. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Call Experts

APRIL 8, 2024

By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Choosing a contact center that can scale with your business is essential. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Cloud Contact Center: What Is It & How Does It Work? Why Cloud Contact Centers Reign Supreme Cloud-based contact center solutions are becoming increasingly popular, and it’s easy to see why.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

Hodusoft

MAY 24, 2022

The center is managed, maintained, and supported onsite by the organization. This means that the infrastructure is managed in-house, with the help of an outsourced vendor such as an On-Premise contact center software is a contact center solution that can be used within an organization’s corporate offices.

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

NobelBiz

DECEMBER 19, 2023

Brayan Carpio Senior Call Center Manager, Call4You Marketing Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 106

Call Center Management Wait times Contact Center 106

Zappix

APRIL 17, 2024

BURLINGTON, MASSACHUSETTS, UNITED STATES, April 17, 2024 / EINPresswire.com / — Zappix and GTS have launched their advanced Customer Engagement Solutions and Call Center Operational Enhancements for North American enterprises and government clients, marking a significant step forward in customer service and operational efficiency.

Government 52

Government Enterprise Call Center Interactive Voice Response 52

JustCall

MARCH 7, 2023

Efficiency and agility – these are the top two features to look out for in a modern contact center solution, which requires robust contact center architecture. Here’s when hosted contact centers come into play. Everything is taken care of by hosted contact center vendors.

Contact Center 52

Contact Center Interactive Voice Response Contact center software contact center solutions 52

VirtualPBX

APRIL 2, 2024

No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself. Without further ado, let’s talk about we can supercharge your contact center.

contact center solutions 52

contact center solutions Contact Center CRM Analytics 52

Call Journey

APRIL 28, 2019

Call Journey, a pioneer of Conversation Analytics, has partnered up with QPC, a leading innovator of contact center solutions. Call Journey, a Genesys Global Speech Analytics Partner, and QPC, a Genesys Gold partner, are both available on Genesys platforms. www.calljourney.com.

Contact Center 40

Contact Center Analytics Engineering contact center solutions 40

NobelBiz

MARCH 5, 2024

Call Center Analytics vs. Call Center Reporting: Differences The distinction between analytics and reporting can be considered as a cornerstone for strategic decision-making. All the way from onboarding to support to troubleshooting has been great throughout this journey!”

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

JustCall

MARCH 9, 2023

Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Hodusoft

JUNE 1, 2023

HoduSoft Now Provides an AI Chatbot Feature with Its Contact Center Software In today’s swiftly evolving digital landscape, businesses are continuously striving to improve customer experiences and streamline their operations. Start Growing With HoduSoft Contact Center Software Talk to Our Expert!

Contact center software 52

Contact center software Chatbots Contact Center contact center solutions 52

NobelBiz

FEBRUARY 20, 2024

Features like call recording and analytics help monitor performance and identify areas for improvement. Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team! Clearer audio ensures better interactions with customers.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

NobelBiz

MAY 16, 2023

Software Integrations With an on-premise contact center, you have the freedom to customize your software, but development takes time and resources. With a cloud-based contact center, solutions like NobelBiz OMNI+ come with ready-to-use integrations for popular CRMs, payment processors, and databases.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Cisco - Contact Center

JANUARY 27, 2020

Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.

Contact Center 78

Contact Center contact center solutions Enterprise Cloud contact 78

JustCall

JANUARY 23, 2024

Notable features of the JustCall integration include call recording for improved coaching and best practices compliance; native sales dialer for optimizing outbound calling campaigns and lead engagement; SMS/text tools for convenient customer scheduling, reminder, promotional and other notification; and AI-based call analytics and call scoring.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

Altivon

JULY 23, 2020

We are excited to announce our new partnership with Altivon, as they are passionate contact center experts who design flexible contact center solutions for today’s objectives and tomorrow’s evolving needs. The company sees increasing demand for contact center cloud migrations, analytics and AI.

Chief Customer Officer 52

Chief Customer Officer contact center solutions Contact center software Contact Center 52