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IVR Analytics and Reporting Improves Contact Center Performance | Aceyus

Customer Contact Central Submitted Articles

Proactive and accurate IVR reporting and analytics identifies bottlenecks in workflow and other problems before they affect performance.

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4 Fundamental Benefits of an IVR for Small Businesses

Calltools

Using an Interactive Voice Response (IVR) at your small business can offer many benefits, from enhanced brand recognition to improved customer service. As the first point of contact between a customer and a small business, an IVR system plays a vital role in shaping how a customer perceives your business.

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Interactive Voice Response – What it is, What it does, Where it’s going

NICE inContact

Interactive voice response (IVR) has been a staple of customer service for many years. Together with its “big brother”, the voice portal, IVRs have been part of contact center solutions for decades, and there is no reason to believe that they will go away any time soon. Offload Routine Interactions.

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Is Your Chatbot Really Just an IVR?

Fonolo

FREE WEBINAR: Is Your Chatbot Really Just an IVR? You wouldn’t be the first customer service professional to ask themselves if a chatbot is really any different than an IVR. If your chatbot seems like an IVR, are you doing something wrong? Your Introduction to Call Center Automation What is an IVR? Join us Oct.

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IVR Optimization Ultimate Guide

Voiptime

To start this article, let’s say the thing that no one wants to recognize - clients loathe using the interactive voice response system. The cloud IVR still keeps its position as the most vital system for providing self-service tools and routing customers to relevant agents (in pair with the ACD). Unexpectedly?

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How Customer Analytics Can “Up” Your CX Game

The Northridge Group

Taking a deeper dive by honing-in on the data that is readily available to you and investing in the right analytics practices can help you improve customer satisfaction, propel your business forward and take your customer experience from great to even greater. Leverage Contact Center Analytics. Let the Data do the Heavy Lifting.

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Customer Experience Automation – Benefits and Best Practices

NobelBiz

Customer Experience Automation can encompass a range of technologies such as AI and Machine Learning, Chatbots and IVR Systems, Data Analytics and Insights. Predictive analytics: Leveraging data analytics to anticipate customer needs and behaviors, enabling proactive engagement and personalized experiences.