Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. While the full Studio application is not all there yet, it is a significant step in the right direction and sorely needed.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs 88

APIs Customer Service Construction Analytics 88

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 72

Analytics Engineering APIs Metrics 72

OrecX

OCTOBER 22, 2018

According to leading independent research organizations, AI-fueled speech analytics has become a mission-critical application for contact centers intent on improving the customer experience and unlocking a treasure trove of hidden value. With these approach restrictions, analytics accuracy hovers around just 70%.

Analytics 54

Analytics APIs Engineering Contact Center 54

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 115

APIs Healthcare Scripts Enterprise 115

Hodusoft

NOVEMBER 27, 2020

They can optimize and monitor the performance of their team with real-time customizable API based wallboards and dashboards. The system provides managers with call analytics, dashboards, and alerts. With real-time analytics and reports, management can pinpoint which agents need more training and who are performing well.

Contact Center 52

Contact Center Analytics Contact center software APIs 52

AWS Machine Learning

MARCH 10, 2023

Call the Amazon Fraud Detector API using the GetEventPrediction action. The API returns one of the following results: approve, block, or investigate. For each transaction in the batch, the function performs the following actions: Call the Amazon Fraud Detector API using the GetEventPrediction action.

APIs 116

APIs Banking Accountability Analytics 116

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 96

APIs Metrics Consulting Consulting 96

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Next, you set up OAuth2 credentials in Genesys Cloud for authorizing the API call to get the final transcript.

Chatbots 96

Chatbots APIs Self service Contact Center 96

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Open API for custom integrations and workflows. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

OrecX

FEBRUARY 12, 2018

Speech analytics can help your contact center and business garner invaluable customer intelligence which you can use to dramatically enhance service, increase sales conversion percentages, understand buying behaviors, rescue defecting customers and so much more. Important Call Recording Components to Consider for Speech Analytics.

Analytics 48

Analytics APIs Contact Center Sales 48

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. How AnalyzeDocument Signatures detects signatures in documents The AnalyzeDocument API has four feature types: Forms, Tables, Queries, and Signatures.

APIs 83

APIs Best practices Banking Enterprise 83

AWS Machine Learning

AUGUST 17, 2022

Streaming APIs : The streaming APIs ( PutEvents , PutUsers , and PutItems ) are designed to incrementally update each respective dataset in real-time. This data is then ingested via the PutEvents API, which incrementally updates your interactions dataset. CreateDatasetImportJob. DescribeDatasetImportJob. ListDatasetImportJob.

Personalization 80

Personalization APIs Enterprise Engineering 80

Natalie Petouhof

APRIL 7, 2016

Foundational things like: APIs that matter, are easy to integrate and are standards-based. A place where they can easily test their concepts, have robust test data analytics and get instant access to prove their ideas. It isn’t just about APIs, SDKs or toolkits. It’s about working together to solve problems.

APIs 40

APIs Finance Banking Engineering 40

AWS Machine Learning

NOVEMBER 3, 2022

Intelligent document processing with AWS AI and Analytics services in the insurance industry. In Part 2 , we expand the document extraction stage and continue to document enrichment, review and verification, and extend the solution to provide analytics and visualizations for a claims fraud use case. Solution overview.

APIs 86

APIs Construction Analytics Technology 86

AWS Machine Learning

AUGUST 4, 2023

When a version of the model in the Amazon SageMaker Model Registry is approved, the endpoint is exposed as an API with Amazon API Gateway using a custom Salesforce JSON Web Token (JWT) authorizer. frameworks to restrict client access to your APIs. For API Name , leave as default (it’s automatically populated).

APIs 81

APIs Scripts Management Accountability 81

Natalie Petouhof

JULY 14, 2015

Tweet Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Today 3scale and Pivotal ® announced that the 3scale self-serve API management solution is available through the Pivotal Web Services (PWS) platform.

APIs 45

APIs Management Analytics Accountability 45

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 77

APIs Benchmark Best practices Engineering 77

JustCall

JANUARY 29, 2024

As a whole, JustCall is an AI-powered customer communications platform with a ton of nifty voice, SMS, analytics, collaboration , and automation features. But one of its most remarkable features is the Sales Dialer. This means great compatibility with your existing tech stack.

Sales 52

Sales APIs Analytics Abandon rate 52

AWS Machine Learning

JUNE 13, 2023

The combination of large language models (LLMs), including the ease of integration that Amazon Bedrock offers, and a scalable, domain-oriented data infrastructure positions this as an intelligent method of tapping into the abundant information held in various analytics databases and data lakes.

APIs 75

APIs Finance Engineering Analytics 75

OrecX

APRIL 22, 2021

In the world of contact center voice interactions, captured voice data has greater value when it can be shared in real time with transcription and speech analytics applications and then combined with ACD, IVR and CRM data. Monitor, Manage & Control. Versatility. Oreka AC ( Audio Capture ) supports: Remote site recording.

voip 79

voip APIs Upselling CRM 79

AWS Machine Learning

MAY 5, 2023

Therefore, users without ML expertise can enjoy the benefits of a custom labels model through an API call, because a significant amount of overhead is reduced. To ensure scalability, we use a Lambda function, which will be exposed through an API endpoint created using Amazon API Gateway.

Engineering 101

Engineering APIs Scripts Enterprise 101

OrecX

MAY 17, 2022

This lag can cause you to lose dissatisfied customers to your competitors as well as incur costly compliance issues, because this process also delays your ability to send the recorded audio to your conversational analytics solution. This improves your ability to correlate, discover patterns and pinpoint specific types of interactions.

industry standards 121

industry standards APIs CRM Analytics 121

OrecX

JUNE 18, 2020

Oreka AC ( Audio Capture ) provides stereo/dual channel audio recording which meets the broadest set of use cases to achieve better analytics results. Flexible and secure access to a real-time speaker-separated audio capture platform enhances third party AI-fueled Speech Analytic solutions without impacting legacy recording applications.

APIs 96

APIs Engineering Analytics Call Center 96

AWS Machine Learning

OCTOBER 31, 2023

With MLSL’s expertise in ML consulting and execution, Schneider Electric was able to develop an AI architecture that would reduce the manual effort in their linking workflows, and deliver faster data access to their downstream analytics teams. These filings are available directly on SEC EDGAR or through CorpWatch API.

Healthcare 102

Healthcare APIs Engineering Accountability 102

OrecX

SEPTEMBER 1, 2020

Powered by the operating systems, databases, browsers and APIs that run the world’s infrastructure. UI & REST API based on Google Angular framework. Runs with common standard Rest API. Unlimited ecosystem potential with third party solutions such as Speech Analytics, Voice Biometrics, AI, CX, and DX.

APIs 79

APIs Analytics CRM Marketing 79

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Create custom APIs for more complex use cases.

Surveys 97

Surveys APIs SaaS Engineering 97

AWS Machine Learning

OCTOBER 4, 2022

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 87

APIs Banking Analytics Engineering 87

DMG Consulting

JANUARY 1, 2024

WEM is becoming an open enterprise-grade platform of interoperable applications built with microservices and application programming interfaces (APIs). This is where the newly reimagined WEM platform comes in. Underlying the applications are several foundational layers that the components will plug into.

Consulting 59

Consulting Consulting Enterprise Marketing 59

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. Happy days! You can check framerate information for video here too.

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

DECEMBER 14, 2022

We discuss how to make audio files available to Amazon Transcribe and enable transcription of multi-lingual audio files when calling Amazon Transcribe APIs. Access the Amazon Transcribe console and call Amazon Transcribe APIs. For AWS Region , choose the same Region as your Amazon Transcribe API endpoints. Solution overview.

APIs 96

APIs Accountability Analytics Contact Center 96

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

Spearline

MAY 10, 2022

You and your team have the power to assess key components including connectivity, voice quality, DTMF transmission and CLI presentations Integrate your systems with ours, quickly and easily with our accessible API. You will receive real time alerts, reporting and analytics to immediately recognise and understand issues.

APIs 98

APIs Analytics Sales Management 98

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

AWS Machine Learning

MARCH 25, 2024

Applications must have valid credentials to sign API requests to AWS services. The specialized Amazon Transcribe Call Analytics APIs have a built-in capability to redact PII in both text transcripts and audio files. Refer to Redacting PII in your batch job and Redacting or identifying PII in a real-time stream for more details.

Best practices 82

Best practices APIs Transportation Personalization 82

AWS Machine Learning

MAY 25, 2023

We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. We implement a chatbot application in Streamlit which invokes the function via the API Gateway and the function does a similarity search in the OpenSearch Service index for the embeddings of user question.

APIs 80

APIs Enterprise Chatbots Accountability 80