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How Government Can Better Embrace Digital Customer Service Channels

HGS

How Government Can Better Embrace Digital Customer Service Channels. A recent report by Gartner predicted that within just four years, 72% of customer interactions will involve an emerging technology such as machine learning applications or chatbots. By Rob Irons, Head of Public Sector, HGS. HGS’ recommendations for change.

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Chatbot Architecture: A Guide to Understanding The Structure of Chatbots

Inbenta

Contents: – What exactly is a chatbot? – How do chatbots work? – What is chatbot architecture? – What architecture is needed for the most basic chatbot? Communicating through a chatbot is gaining in popularity for two main reasons. What exactly is a chatbot? How do chatbots work?

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AI to the Rescue: First Aid for Busy Contact Centres in Local Government

CSM Magazine

This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Research suggests that the majority of calls coming into local government contact centres are about revenues and benefits, waste and recycling, planning and highways. Henry Jinman of EBI.AI

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Enhancing Public Services: The Power of Digital Engagement Tools

Zappix

Digital engagement tools have emerged as a cornerstone in transforming how government agencies interact with citizens, ensuring efficiency, accessibility, and satisfaction. Through interactive websites, mobile apps, and chatbots, citizens could access real-time updates and guidance, fostering a sense of community resilience and unity.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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5 AI Trends Transforming the Future of Retail

CSM Magazine

How AI Improves Efficiency AI technologies, such as chatbots and virtual assistants, are designed to handle various customer inquiries. Predictive Analytics: AI can predict future customer needs and behaviours, allowing retailers to offer products and services that meet those needs proactively.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?