Analytics Average Handle Time Chatbots Government 
Callminer
FEBRUARY 4, 2021
Firstly, contact centers can make use of call analytics software to analyze past call recordings and use them to train agents how to identify vulnerable customers. The pandemic has made it difficult for customers to establish contact with many businesses and government departments…”.
CSM Magazine
JANUARY 12, 2021
At EBI.AI, we have spent over six years working closely with our customers to implement conversational AI projects for a wide range of organisations including retail, local government and multi-national enterprises. Select the right data – AI tools such as bots, chatbots and digital assistants are only as good as the data used to train them.
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Talkdesk
APRIL 14, 2020
The healthcare sector, government sector and e-commerce business owners are seeing a spike in their inbound calls, but contact centers are traditionally staffed with dozens to thousands of agents working in the office. Getting help from virtual agents Virtual agents and chatbots usage is increasing across all industries.
HireIQ
AUGUST 5, 2020
To learn the answers to these questions, I reached out to several predictive analytics experts in the contact center industry. the unemployment rate is running into the double-digits, whole swaths of the economy are standing still, and government support checks are likely to run out at some point. Brazil and Russia.
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NICE inContact
JANUARY 31, 2019
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Uniphore
JULY 30, 2021
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