How Government Can Better Embrace Digital Customer Service Channels
HGS
MAY 20, 2018
How Government Can Better Embrace Digital Customer Service Channels. A recent report by Gartner predicted that within just four years, 72% of customer interactions will involve an emerging technology such as machine learning applications or chatbots. By Rob Irons, Head of Public Sector, HGS. HGS’ recommendations for change.
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