AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Prerequisites. About the Authors.

APIs 105

APIs Engineering Analytics Scripts 105

Natalie Petouhof

APRIL 7, 2016

Foundational things like: APIs that matter, are easy to integrate and are standards-based. A place where they can easily test their concepts, have robust test data analytics and get instant access to prove their ideas. A place where feedback matters and there is an opportunity to explore ideas with like-minded people.

APIs 40

APIs Finance Banking Engineering 40

AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. When the model is ready and approved for use, it’s deployed into the real-world production systems.

Healthcare 89

Healthcare Government Engineering APIs 89

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 104

Engineering Accountability Construction APIs 104

AWS Machine Learning

JUNE 13, 2023

In other words, it is a search engine that specializes in internal information. Search engine (finding information) – Because Amazon Kendra has a search page for usability testing , we were able to quickly test the usability of the search engine immediately after loading documents to see what kind of knowledge could be found.

Chatbots 77

Chatbots Engineering Enterprise APIs 77

Help Scout

SEPTEMBER 2, 2021

Working with users who want to design sites using our API. Triaging technical tickets and bugs before they are sent to our engineering team. Working closely with product and engineering teams to prioritize customer solutions. HTML, CSS, JavaScript, APIs, and debugging tools (i.e., Monday, Technical Support Engineer. .

Technical Support 102

Technical Support Engineering APIs Education 102

AWS Machine Learning

FEBRUARY 6, 2023

As an AWS Partner, Talkdesk is using AI capabilities like Amazon Transcribe , a speech-to-text service, with the Talkdesk Agent Assist and Talkdesk Customer Experience Analytics products across a number of languages and accents. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

NobelBiz

APRIL 23, 2024

Advanced analytics and machine learning algorithms are also being integrated into call center operations to predict debtor behavior and optimize contact strategies. Real-time feedback mechanisms are also in place in many call centers, allowing debtors to rate their interaction immediately after a call.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Spearline

FEBRUARY 3, 2020

With such a rise in popularity of mobile usage around the world, we are delighted to announce that from February 2020, our customers will be able to test the sending of an SMS message to a destination specified by them, via the Spearline API. Access real-time reporting and analytics via Spearline API polling. STAY INFORMED.

Telecommunications 92

Telecommunications APIs Benchmark Enterprise 92

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 123

Best practices Government Engineering Accountability 123

JustCall

APRIL 5, 2023

Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. Moreover, JustCall users in the Premium and Custom plans get API and webhook access, which allows them to build bespoke solutions. MMS Available at <cost> per MMS sent or received in the US.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can use the connector to extract standardized study information from protocols stored in Vault RIM and expose it downstream to medical analytics insight teams.

APIs 72

APIs Healthcare SaaS Engineering 72

Inbenta

JUNE 21, 2022

And about half of all product searches are initiated through this search engine. Opting for an SEO strategy is not just about meeting the demands of search engines. Voice search allows users to make spoken requests or queries instead of typing them into search engines. Help content should be focused on meeting customer demands.

Engineering 52

Engineering APIs Best practices Management 52

Xaqt

JUNE 22, 2020

The innovation quagmire in the Call Center Reporting and Analytics space is rooted in three key issues: Vendor's who's contact center suites are an amalgamation of various acquisitions, such as: Cisco, Avaya, Genesys, NICE and Verint have done a poor job of providing integrated data and reporting across their own portfolios.

Call Center 52

Call Center Contact Center Analytics Engineering 52

AWS Machine Learning

JULY 7, 2022

You can use APIs or AWS CloudFormation (see Creating Amazon Lex V2 resources with AWS CloudFormation ) to manage the bot programmatically. Alternatively, you can use Amazon Lex export and import APIs to provide an automated means to copy a bot schema across accounts. Swapandeep Singh is an engineer with the Amazon Lex team.

Best practices 75

Best practices Metrics APIs Accountability 75

Call Journey

OCTOBER 20, 2018

Businesses are now improving their business performance by utilizing conversation analytics as a way to tap into insights from everyday customer telephone interactions. The answer is simple: businesses are investing in capturing and analyzing customer feedback. It was originally published on Genesys blog. Agent Sentiment and Emotion.

Scripts 45

Scripts Customer emotions Engineering industry standards 45

aircall

JUNE 11, 2021

Feedback — responses from the receiver based on the sender’s message and communication. 2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. Use call center analytics to monitor your first-call resolution rate and other metrics.

voip 62

voip APIs Call Center Telecommunications 62

Avaya

MAY 31, 2018

The onus is on companies such as Avaya to develop artificial intelligence and analytics platforms that can understand, route and address an immediate customer need. This has helped Avaya and its Partners discover new ways of making API integration seamless and easy. We have achieved such predictive routing. Connect program.

Contact Center 42

Contact Center APIs Analytics Engineering 42

JivoChat

AUGUST 22, 2021

Also, read the user reviews on third-party sites like G2, Capterra, and Trustpilot so that you can gauge the overall feedback on the product. Reporting and Analytics: Use the integrated insights to measure and improve the entire customer experience. Actionable Analytics: Discover the most valuable knowledge and the most engaged users.

Chatbots 52

Chatbots APIs CRM Analytics 52

Natalie Petouhof

FEBRUARY 5, 2016

Among the latest advancements to the T elligent Community a re the new community management tools and user experience capabilities, workflow enhancements, new content management and moderation functionality, and ongoing API investments, as well as solution availability in a Community as a Service (CaaS) model.

APIs 40

APIs Self service Analytics SaaS 40

AWS Machine Learning

OCTOBER 4, 2022

In several domains, ML has proven capable of solving problems previously unsolvable with classical big data and analytical techniques, and the demand for data science and ML practitioners is increasing steadily. We create the following steps: Processing step (feature engineering). Model training and tuning. Create model step (model).

Scripts 72

Scripts Engineering Management APIs 72

JustCall

APRIL 5, 2023

Some of these include: AdaAgent Assist, Airkit Assist, Hub Auto, Reach, Balto, Calabrio, PCI Pan Digital Agent Assist, Pypestream, Verint, Zingtree, Talkdesk also offers API access for all plans. Comprehensive Reports and Analytics Sure, Talkdesk promises a world of reports and analytics – most of these being generated in real-time.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

OctopusTech

SEPTEMBER 1, 2023

Some of the clear signs of redesigning a website include negative customer feedback, a lower user engagement rate, and an increase in bounce rates. API integrations will improve the functionality of your website but will also raise the overall website redesign cost. What are the Reasons for a Website Redesign?

Engineering 62

Engineering Abandon rate APIs Marketing 62

AWS Machine Learning

DECEMBER 6, 2023

Conversational AI has come a long way in recent years thanks to the rapid developments in generative AI, especially the performance improvements of large language models (LLMs) introduced by training techniques such as instruction fine-tuning and reinforcement learning from human feedback.

Analytics 102

Analytics APIs Engineering Construction 102

Amity

SEPTEMBER 25, 2017

Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. As you move upmarket, what holds true today won’t hold true tomorrow.

B2C 0

B2C SaaS Accountability B2B 0

JustCall

MAY 1, 2023

This feedback is then recorded in the analytics dashboard to assess agent performance. Owing to JustCall’s access to API and Webhook, users can integrate it within their legacy systems. Call and SMS Analytics JustCall allows analytics and reporting of calls and text messages.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

JustCall

APRIL 5, 2023

The fact that you can submit a request with JustCall engineers to expand this library of integrations is a cherry on the cake! Not to forget that those having Premium and Custom plans can request API and Webhook access to do it at their will! And workflows can be put in place for special cases, such as feedback or repeat orders.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

AWS Machine Learning

NOVEMBER 1, 2023

Overview of solution The overarching goal for the engineering team is to detect and redact PII from millions of legal documents for their customers. Using Reveal’s Logikcull solution, the engineering team implemented two processes, namely first pass PII detection and second pass PII detection and redaction.

APIs 88

APIs Engineering Government Telecommunications 88

Help Scout

FEBRUARY 5, 2019

Sometimes your goal is to talk with more customers and gather more feedback. Like all other Beacon functionality, you can control it with the JavaScript API. Articles now have a simple survey on the bottom to gather feedback from customers. New feature: Modes. Every Beacon has a goal. Design update. Beacon Mobile SDKs.

Self service 40

Self service APIs Feedback Engineering 40

AWS Machine Learning

APRIL 23, 2024

Each step requires waiting for remote compute resources to start up, which delays validating implementations and getting feedback on changes. The only way to access and interact with Docker images is via the exposed Docker API operations. API version: 1.41 (downgraded from 1.43) Go version: go1.20.10

Scripts 97

Scripts APIs Engineering Feedback 97

Amity

SEPTEMBER 25, 2017

Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. As you move upmarket, what holds true today won’t hold true tomorrow.

B2C 60

B2C SaaS Accountability B2B 60

Tenfold - Contact Center Blog

DECEMBER 28, 2017

An efficient workforce management approach combines demand generation, skills repository, talent acquisition, allocation, learning and analytics to deliver robust talent connect. One use of artificial intelligence in the call center is for predictive analysis of an agent’s performance based on predictive voice analytics.

call center workforce 54

call center workforce Call Center Technology Management 54

JivoChat

JUNE 15, 2021

It provides parameters for metadata, alt text, blog optimization, and you can use this app’s analytics to improve conversion rate optimization and evaluate the strength of your calls to action. With ReConvert’s analytics, you can evaluate the performance of your thank you pages and determine where to adjust your strategy.

Upselling 52

Upselling Analytics Sales Marketing 52

JivoChat

JULY 5, 2021

In this post, we’ve included a list of 30 tools that will help improve your e-commerce business across the major growth categories: marketing, sales, support, conversion optimizations, operations, and testing/analytics. Analytics Let You Crunch Numbers: Stay up to date on figures and insights with many relevant metrics.

Advertising 52

Advertising Analytics Sales Enterprise 52

aircall

MAY 15, 2017

Through the API , the customer was able to connect their contact database to Aircall and thus gained updated contact information for every incoming calls they answered. As their operations became more complex, they also wanted to use advanced analytics to pilot their teams and make the best organisational decisions.

Sales 88

Sales Accountability Engineering APIs 88

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. You can view the results and provide feedback by voting for the winning setting. Veritone is an artificial intelligence (AI) company based in Irvine, California.

APIs 89

APIs Advertising Entertainment Metrics 89

RichCall

SEPTEMBER 13, 2017

In addition, the contact centre will also become a powerful resource for finding out what customers think of companies, and for capturing sentiments, feedback, needs and wants. Possibly the most important and exciting thing about the open APIs is that all integrations are typically certified and maintained by both vendors. Kate Legett.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64