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Build an image search engine with Amazon Kendra and Amazon Rekognition

AWS Machine Learning

To address the problems associated with complex searches, this post describes in detail how you can achieve a search engine that is capable of searching for complex images by integrating Amazon Kendra and Amazon Rekognition. Users may have to manually filter out unsuitable image results when dealing with complex searches.

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Speech Analytics: Garbage in, Garbage Out

OrecX

This is the only way to ensure your speech analytics solution is adequately interpreting and transcribing both your agents and your customers. REAL TIME - Does your recording solution capture call audio in a real-time streaming manner so your transcription and analytics engine can process the call as it happens, or post-call?

Analytics 127
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Build an Amazon SageMaker Model Registry approval and promotion workflow with human intervention

AWS Machine Learning

Specialist Data Engineering at Merck, and Prabakaran Mathaiyan, Sr. ML Engineer at Tiger Analytics. The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. This post is co-written with Jayadeep Pabbisetty, Sr.

APIs 106
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How Vericast optimized feature engineering using Amazon SageMaker Processing

AWS Machine Learning

One aspect of this data preparation is feature engineering. Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it.

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How Amp on Amazon used data to increase customer engagement, Part 1: Building a data analytics platform

AWS Machine Learning

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

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Build a foundation model (FM) powered customer service bot with agents for Amazon Bedrock

AWS Machine Learning

The action is an API that the model can invoke from an allowed set of APIs. Components in agents for Amazon Bedrock Behind the scenes, agents for Amazon Bedrock automate the prompt engineering and orchestration of user-requested tasks. It, then, uses the API schema to invoke corresponding code in the Lambda function.

APIs 93
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Challenges of Unlocking Recording Data for Speech Analytics

OrecX

According to leading independent research organizations, AI-fueled speech analytics has become a mission-critical application for contact centers intent on improving the customer experience and unlocking a treasure trove of hidden value. With these approach restrictions, analytics accuracy hovers around just 70%.