Nicereply

APRIL 8, 2019

Investing in a tool for collecting customer feedback can help you to better understand what customers are asking for. Ultimately, determining whether to build or buy a customer feedback tool comes down to balancing the cost with the benefits of customization. These three truths dictate how engineering managers prioritize their roadmap.

Feedback 81

Feedback Engineering APIs Customer Support 81

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Create custom APIs for more complex use cases. Not to worry!

Surveys 97

Surveys APIs SaaS Engineering 97

AWS Machine Learning

NOVEMBER 2, 2023

When students provide answers, the solution provides real-time assessments and offers personalized feedback and guidance for students to improve their answers. Amazon Bedrock is a fully managed service that makes foundation models from leading AI startups and Amazon available via easy-to-use API interfaces.

APIs 101

APIs Education Transportation Accountability 101

AWS Machine Learning

AUGUST 1, 2022

Feature engineering is one of the most challenging aspects of the machine learning (ML) lifecycle and a phase where the most amount of time is spent—data scientists and ML engineers spend 60–70% of their time on feature engineering. Data scientists and ML engineers need to easily add features to an existing feature group.

APIs 83

APIs Engineering Entertainment Healthcare 83

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 110

APIs Healthcare Scripts Enterprise 110

AWS Machine Learning

MARCH 22, 2023

You can then use your custom model via the Rekognition Custom Labels API and integrate it into your applications. After the model is deployed for inference, you might have to retrain the model when new data becomes available or if feedback is received from real-world inference. Automating the whole workflow can help reduce manual work.

APIs 79

APIs Metrics Engineering Feedback 79

COPC

OCTOBER 26, 2023

However, it’s important to note that LLMs lack true comprehension; their responses rely on their training and feedback. Experts interact with the AI, scoring its responses and providing corrective feedback. They respond based on their training and feedback loop, blurring the lines between knowledge and understanding.

Technology 77

Technology Customer Experience APIs Consulting 77

Natalie Petouhof

APRIL 7, 2016

Foundational things like: APIs that matter, are easy to integrate and are standards-based. A place where feedback matters and there is an opportunity to explore ideas with like-minded people. It isn’t just about APIs, SDKs or toolkits. They are launching Capital One DevExchange.

APIs 40

APIs Finance Banking Engineering 40

aircall

AUGUST 18, 2022

In every interview, engineers ask: “What’s your Tech Stack, and what tools do you use?”. The Aircall engineering team is nearly 200 people, organized in agile teams owning different business domains like Telephony, User Management, Dashboard, Integrations, and so on, with more than 30 teams in total. Infrastructure and Monitoring.

SaaS 62

SaaS Engineering APIs Management 62

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 92

APIs Metrics Consulting Consulting 92

AWS Machine Learning

APRIL 24, 2023

In this post, we explore how AWS customer Pro360 used the Amazon Comprehend custom classification API , which enables you to easily build custom text classification models using your business-specific labels without requiring you to learn machine learning (ML), to improve customer experience and reduce operational costs.

APIs 61

APIs Customer Experience Feedback Chatbots 61

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 73

APIs Benchmark Best practices Engineering 73

Inbenta

APRIL 29, 2020

This short timeframe is made possible by: An API with a multitude of proven functionalities; A proprietary and patented NLP technology developed and perfected over the course of 15 years by our in-house Engineers and Linguists; A well-established development process. Poor technical documentation.

Chatbots 140

Chatbots APIs Construction Best practices 140

AWS Machine Learning

DECEMBER 29, 2022

Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. This blog focuses on the Rstudio on Amazon SageMaker language, with business analysts, data engineers, data scientists, and all developers that use the R Language and Amazon Redshift, as the target audience. Prerequisites. About the Authors.

APIs 102

APIs Engineering Analytics Scripts 102

Help Scout

SEPTEMBER 2, 2021

Working with users who want to design sites using our API. Triaging technical tickets and bugs before they are sent to our engineering team. Working closely with product and engineering teams to prioritize customer solutions. HTML, CSS, JavaScript, APIs, and debugging tools (i.e., Monday, Technical Support Engineer. .

Technical Support 103

Technical Support Engineering APIs Education 103

AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. When the model is ready and approved for use, it’s deployed into the real-world production systems.

Healthcare 86

Healthcare Government Engineering APIs 86

Nicereply

JANUARY 2, 2023

Using your experience and engineering skills will make it a win-win for you and your customer. When our services posts to Facebook, we’re restricted by what they let us do through their API (the connection to them). How to thank someone for their feedback. When it probably won’t: “Thanks so much for your feedback, Sam.

Customer Service 105

Customer Service Engineering Accountability Feedback 105

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 100

Engineering Accountability Construction APIs 100

AWS Machine Learning

FEBRUARY 6, 2023

How Talkdesk integrates with Amazon Lex When the call reaches Talkdesk Virtual Agent , Talkdesk uses the continuous streaming capability of the Amazon Lex API to enable conversation with the Amazon Lex bot. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

Hello Customer

JUNE 21, 2023

But what organizations can do is reverse engineer that 11-star experience. Data meshing originated in software engineering. Software engineers used to build really big systems called monoliths. ISAAC specializes in transforming large volumes of customer feedback into tangible, qualitative insights.

Customer Experience 52

Customer Experience Engineering Feedback Finance 52

OrecX

OCTOBER 22, 2018

Speech Analytics can help identify at-risk customers, provide sales and marketing teams with campaign/promotion feedback, and arm the legal department with a tool to help enforce regulatory and internal compliance. Campaign feedback. Order verification. Dispute resolution. Business User Value. Sales intelligence. Competitive insight.

Analytics 54

Analytics APIs Engineering Contact Center 54

AWS Machine Learning

JUNE 13, 2023

In other words, it is a search engine that specializes in internal information. Search engine (finding information) – Because Amazon Kendra has a search page for usability testing , we were able to quickly test the usability of the search engine immediately after loading documents to see what kind of knowledge could be found.

Chatbots 76

Chatbots Engineering Enterprise APIs 76

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 120

Best practices Government Engineering Accountability 120

Fonolo

NOVEMBER 27, 2018

Call center agents are among the most important employees in any organization because they have a direct line to customers on a daily basis; they also have insight into the key pain points customers are experiencing and their feedback on the products and/or services being provided. We’ll talk about: Impact of Messages on Customer Service.

Customer Service 119

Customer Service Call Center Engineering Contact Center 119

Spearline

FEBRUARY 3, 2020

With such a rise in popularity of mobile usage around the world, we are delighted to announce that from February 2020, our customers will be able to test the sending of an SMS message to a destination specified by them, via the Spearline API. Access real-time reporting and analytics via Spearline API polling. STAY INFORMED.

Telecommunications 92

Telecommunications APIs Benchmark Enterprise 92

AWS Machine Learning

AUGUST 14, 2023

Prompt engineering for zero-shot and few-shot NLP tasks on BLOOM models Prompt engineering deals with creating high-quality prompts to guide the model towards the desired responses. Prompt engineering can greatly improve the performance of zero-shot and few-shot learning models. Question: When was NLP Cloud founded?

Engineering 70

Engineering APIs Chatbots Scripts 70

AWS Machine Learning

NOVEMBER 29, 2023

With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker. Furthermore, you can create a multi-step ML workflow with multiple dependent notebooks using these APIs.

APIs 81

APIs Management Engineering Big data 81

AWS Machine Learning

NOVEMBER 22, 2023

You can save time, money, and labor by implementing classifications in your workflow, and documents go to downstream applications and APIs based on document type. This helps you avoid throttling limits on API calls due to polling the Get* APIs. A common approach is using service logs to understand different levels of accuracy.

APIs 91

APIs Metrics Enterprise Benchmark 91

Whitepages Pro

JUNE 12, 2019

We take customer feedback and requests seriously; building enduring customer relationships is a mantra of ours. From our Transaction Risk API for pre-authorization models delivered in under 100ms to our robust manual review tool, Pro Insight , our identity verification product suite verifies over 1.8B

Engineering 66

Engineering Customer centricity APIs Feedback 66

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. This post is the first in a two-part series.

Analytics 68

Analytics Engineering APIs Metrics 68

AWS Machine Learning

JULY 15, 2022

The solution workflow consists of the following components: The solution relies on Twitter’s Stream API to get tweets that match the configured rules (tweets from the accounts of interest) in real time. Refer to Twitter API for more details. As always, we’re looking forward to your feedback. About the authors.

Engineering 84

Engineering APIs Accountability Government 84

AWS Machine Learning

AUGUST 4, 2022

This is a guest post by Viktor Enrico Jeney, Senior Machine Learning Engineer at Adspert. The price recommendations generated by the Lambda predictions optimizer are submitted to the repricing API, which updates the product price on the marketplace. Amount of feedback for each seller. Feedback rating of each seller.

Scripts 87

Scripts Advertising Engineering Analytics 87

TMP Direct

APRIL 14, 2021

TMP’s chatbot has a knowledge layer, on top of machine learning and a dialogue engine for intelligent responses. The knowledge layer helps bail out on errors from machine learning, while the dialogue engine manages fail cases and unexpected conversations. It can be integrated with any system with restful APIs. *

Chatbots 52

Chatbots Engineering APIs Wait times 52

AWS Machine Learning

AUGUST 3, 2023

Finally, we show how you can integrate this car pose detection solution into your existing web application using services like Amazon API Gateway and AWS Amplify. For each option, we host an AWS Lambda function behind an API Gateway that is exposed to our mock application. As always, AWS welcomes feedback. So, get started today!

APIs 63

APIs Scripts Engineering Technical Support 63

Fonolo

NOVEMBER 20, 2018

Collect Feedback. That’s why it’s important to employ a system that allows call center agents to easily and efficiently record customer feedback from each call. He leads product management for Nexmo, the Vonage API Platform. Twitter: @tpgoebel. Roland Selmer. Vice President Product.

Customer Service 86

Customer Service Call Center Engineering Contact Center 86

NobelBiz

APRIL 9, 2024

Call Center Monitoring: Real-time call center monitoring allows supervisors to oversee agent performance, ensure compliance with regulations, and provide immediate feedback. Seamlessly integrate proprietary or third-party CRM applications with our extensive APIs and data dictionary libraries. The post What is Call Center Compliance?

Call Center 105

Call Center Telemarketing Healthcare Government 105

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. In addition to the no-code interface, Amazon AppFlow supports configuration via API, AWS CLI, and AWS CloudFormation interfaces. You can visualize these records using Kibana.

APIs 71

APIs Healthcare SaaS Engineering 71