Natalie Petouhof

APRIL 7, 2016

Foundational things like: APIs that matter, are easy to integrate and are standards-based. A place where they can easily test their concepts, have robust test data analytics and get instant access to prove their ideas. A place where feedback matters and there is an opportunity to explore ideas with like-minded people.

APIs 40

APIs Finance Banking Engineering 40

Spearline

JULY 21, 2022

testingRTC creates faster feedback loops from development to testing. Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API.

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 75

APIs Benchmark Best practices Engineering 75

AWS Machine Learning

NOVEMBER 22, 2022

In this post, we describe an approach for analyzing the overall sentiment of customer feedback in near-real time (a few minutes). We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. Financial institutions.

APIs 68

APIs CRM Feedback B2C 68

NobelBiz

FEBRUARY 14, 2023

Another approach to achieve a complete customer view is through data analytics. Moreover, contact centers can use feedback, such as surveys and reviews, to gain insight into customers’ preferences and disinclinations about their interactions with the company, and take steps to redress the issues.

Contact Center 52

Contact Center CRM Journey mapping Government 52

JustCall

JANUARY 29, 2024

JustCall offers a 14-day free trial , which gives you a lot more time to take feedback from your teams and make the right decision. As a whole, JustCall is an AI-powered customer communications platform with a ton of nifty voice, SMS, analytics, collaboration , and automation features. What is JustCall Sales Dialer?

Sales 52

Sales APIs Analytics Abandon rate 52

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview.

APIs 106

APIs Engineering Analytics Scripts 106

delighted

DECEMBER 5, 2022

Many CX platforms have robust free plans that allow you to capture feedback from your customers or employees, analyze that feedback, and put the insights into action, without spending a dime. In fact, this can help increase response rates because respondents know you’ll be reading and responding to their feedback.

Surveys 91

Surveys Feedback Best practices APIs 91

Nicereply

NOVEMBER 16, 2021

At that moment, customers can edit the rating or add written feedback. Where can I see the received feedback? You can also find this feedback in the “Shared with me” section. Pro: Analytics. The good thing about analytics is that you don’t need to go to any third-party solution. Con: Basic analytics.

Surveys 111

Surveys Metrics Analytics Enterprise 111

aircall

JANUARY 25, 2023

Its features include AI, voice, analytics, and workforce management. The best integrations should include a one-click set-up, webhooks and API, computer telephony integration (CTI), contact synchronization, and insight cards. Analytics When it comes to the success of a cloud-based phone system , success is in the details.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. The reports help you measure ratings, read feedback, and more. Agent Performance Report. Agent Role. Eye Catcher.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

OrecX

JANUARY 4, 2019

To take advantage of some of these report ideas, you need to integrate (easily with an open API) a third-party speech analytics solution with your call recorder. Focus of Call Recording Reports: [Does not require speech analytics.]. Requires speech analytics.]. Calls resulting in cancellation (identify root cause).

APIs 80

APIs Analytics Best practices Contact Center 80

JustCall

APRIL 5, 2023

Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. A customer success manager builds relationships by: Interacting with the customers By responding to customer feedback Sending out messages like email greetings, etc.

Management 52

Management CRM Analytics Customer retention 52

Hodusoft

MARCH 6, 2024

Delivering exceptional customer service and creating a delightful customer experience can help e-commerce businesses receive positive online feedback, increase retention rates, boost sales, and ultimately achieve higher profits. Gaining actionable insights can help improve customer experience and overall efficiency.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Spearline

FEBRUARY 3, 2020

With such a rise in popularity of mobile usage around the world, we are delighted to announce that from February 2020, our customers will be able to test the sending of an SMS message to a destination specified by them, via the Spearline API. Access real-time reporting and analytics via Spearline API polling. UI REDESIGN.

Telecommunications 92

Telecommunications APIs Benchmark Enterprise 92

PeopleMetrics

DECEMBER 27, 2019

IT can also help create an automated system for this process, such as connecting a point-of-sale system or CRM to your VoC software platform via an API. In addition to IT, you’ll need assistance to help you understand what all of this customer feedback means. The Analyst. Sometimes, you’re fortunate to have your own analyst.

Telecommunications 82

Telecommunications APIs Analytics Feedback 82

AWS Machine Learning

FEBRUARY 24, 2023

With our high-quality results now stored in OpenSearch Service, we’re able to perform geospatial and temporal search via a REST API, using Amazon API Gateway and Geoserver. OpenSearch Dashboard also enables users to search and run analytics with this dataset. Results The following code shows an example of our results.

APIs 86

APIs Benchmark Government Analytics 86

AWS Machine Learning

FEBRUARY 6, 2023

As an AWS Partner, Talkdesk is using AI capabilities like Amazon Transcribe , a speech-to-text service, with the Talkdesk Agent Assist and Talkdesk Customer Experience Analytics products across a number of languages and accents. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.

Self service 104

Self service APIs Transportation Contact Center 104

Nicereply

JULY 7, 2020

You need to consider the features you need, the scope of your feedback program, the price you are willing to pay as well as compatibility with your current tech-stack. Zendesk’s app marketplace boasts an impressive list of 83 different apps in the Survey & Feedback category alone. Analytics and Insights. Data visualization.

Surveys 98

Surveys Feedback Metrics APIs 98

NobelBiz

APRIL 23, 2024

Advanced analytics and machine learning algorithms are also being integrated into call center operations to predict debtor behavior and optimize contact strategies. Real-time feedback mechanisms are also in place in many call centers, allowing debtors to rate their interaction immediately after a call.

Customer centricity 59

Customer centricity Contact Center Technology Telemarketing 59

AWS Machine Learning

MARCH 29, 2023

In this post, we discuss how the IEO developed UNDP’s artificial intelligence and machine learning (ML) platform—named Artificial Intelligence for Development Analytics (AIDA)— in collaboration with AWS, UNDP’s Information and Technology Management Team (UNDP ITM), and the United Nations International Computing Centre (UNICC).

APIs 69

APIs Construction Metrics Technology 69

ProProfs Blog

APRIL 3, 2020

Invest in a good online survey maker to establish a consistent customer feedback system and improve your business practices. Robust analytics and reporting. API integrations with popular tools. Getting feedback from the target audience gives companies a fair representation of how the masses think about them.

Surveys 103

Surveys Feedback APIs Customer Support 103

Cisco - Contact Center

JANUARY 27, 2020

We’re doing a lot more than just providing our customers with an incredible AI-powered CEM platform that enables them to do a meaningful analysis of their customers’ feedback and journey experiences across their company. With Webex Experience Management this is now possible. Cloud-Powering our On-Premises Portfolio. What’s Next?

Contact Center 85

Contact Center contact center solutions Enterprise Cloud contact 85

AskNicely

OCTOBER 1, 2018

How to Choose The Best NPS Software For Your Customer Feedback Program. In order to follow up and close the customer feedback look, you need to ensure response data is fed back into contact records to prompt the next best step. They allow you to efficiently gather, analyze and act on customer feedback in real time. Integration.

APIs 60

APIs Surveys Best practices CRM 60

Help Scout

MAY 12, 2021

Review “lost customer” feedback. The customer feedback and reviews mentioned in the previous sections. Develop analytical reading skills. Effective customer service teams can read analytically, uncovering information beyond the surface level. Learn more in Why Analytical Reading Is a Must-Have Skill.

Customer retention 115

Customer retention Finance Analytics Customer effort 115

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

voip 52

voip CRM Analytics Telecommunications 52

NobelBiz

NOVEMBER 27, 2023

Integrated Call Center Analytics: Call logging software with built-in call center analytics tools provides valuable insights into call patterns and trends. By leveraging these analytics features, businesses can make data-driven decisions, optimize resource allocation, and enhance operational efficiency.

Call Logging 59

Call Logging voip Contact center software CRM 59

AWS Machine Learning

JUNE 13, 2023

This feature can be implemented with no code, which was very helpful in getting feedback during the test deployment. API implementations, so we can eventually provide customized search pages to our employees to improve their experience. First, we had many employees interact with the system and get feedback.

Chatbots 78

Chatbots Engineering Enterprise APIs 78

CustomerSuccessBox

APRIL 19, 2021

It would be great if you could rely directly on customer feedback to understand their satisfaction levels but more often than not these satisfaction surveys are lagging indicators. Statistics reveal only 4% of unhappy customers actually bother to take up customer feedback surveys. By then 50% of your customer base has already churned.

Customer retention 52

Customer retention SaaS APIs Metrics 52

Aspect

JULY 15, 2020

Aspect Performance Management is just such a tool, and in Version 20 , we have tightly integrated our world-class speech analytics solution, Aspect Engagement Analytics, to enable balanced scorecards and other reports that aggregate quality metrics from 100% of customer interactions.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

ProProfs Blog

APRIL 3, 2020

Invest in a good online survey maker to establish a consistent customer feedback system and improve your business practices. Robust analytics and reporting. API integrations with popular tools. Getting feedback from the target audience gives companies a fair representation of how the masses think about them.

Surveys 78

Surveys Feedback APIs Customer Support 78

aircall

APRIL 2, 2021

And, unlike traditional, wired telephone systems, you can monitor your virtual call center using your remote phone system’s dashboard analytics. An open API technology. An open API technology is also referred to as public API. Dashboard analytics. Capture feedback in real time.

voip 62

voip Interactive Voice Response virtual call center CRM 62

AWS Machine Learning

JULY 7, 2022

You can use APIs or AWS CloudFormation (see Creating Amazon Lex V2 resources with AWS CloudFormation ) to manage the bot programmatically. Alternatively, you can use Amazon Lex export and import APIs to provide an automated means to copy a bot schema across accounts. You should use CloudFormation templates to create your bots.

Best practices 75

Best practices Metrics APIs Accountability 75

AWS Machine Learning

NOVEMBER 16, 2023

The real-world performance and feedback are eventually used for further model improvements with full automation of the model training and deployment. Early in the project, Philips identified champions from the business teams who provided feedback and helped evaluate the value of the platform.

Healthcare 90

Healthcare Government Engineering APIs 90

Nicereply

JUNE 11, 2020

Using time-based surveying, you can hone in on feedback provided by customers who have just made their first purchase. Text analytics can help you dig deeper into the qualitative feedback customers offer in customer conversations and survey feedback: How does the sentiment of new customers compare to long term customers?

Customer Experience 69

Customer Experience Customer centricity Metrics Surveys 69

aircall

JUNE 11, 2021

Feedback — responses from the receiver based on the sender’s message and communication. 2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. Use call center analytics to monitor your first-call resolution rate and other metrics.

voip 62

voip APIs Call Center Telecommunications 62