Accountability Coaching Education Technology 
CSM Magazine
JUNE 27, 2023
With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. Just like human-to-human role play, Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation.
TechSee
MARCH 7, 2023
As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.
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Callminer
JUNE 3, 2019
Speech analytics technology leaves no room for guessing. It also removes the potential for any internal bias, offering both agents and managers the peace-of-mind they need to ensure they’re holding each other accountable. When it comes to employee nurturement, investing in the right technology pays off.
Sykes
MARCH 5, 2020
Using initiatives aimed at empowerment through education, we’ve made it our mission to help women take control of their careers, access new opportunities and achieve greater gender equality. As recently as 2016, SYKES realized that women made up only about 14% of all tech accounts. International Women’s Day. “An
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. So much of contact center efficiency hinges on using the right technology.
Balto
AUGUST 10, 2022
Figure 2: Industry investment in contact center coaching and technology in the next year. The industries that planned to invest the least were Other ($200,000), Government & Non-Profit ($417,647), and Education ($487,500). Figure 4: Effect of increased coaching investment on industry agent churn rate.
SharpenCX
JUNE 23, 2020
Download Now: Unleash your agents’ strengths and talents with 7 methods to get real about coaching. Millennials account for more than half of all employees in the U.S., With technology evolving at rapid speed, generational differences get amplified in the office. Challenge #2: Technology. And maybe your agents have, too.
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