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On Being an Accountable Customer Service Leader

Customer Service Life

I recently wrote an article about a new quality process where I coached my team without showing them a score. So far it’s going great and the team has been receptive to the coaching. Properly authenticating the account. Leaving complete account notes for the next person who interacts with the customer.

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Your Hybrid Work Environment is Causing Stress and Burnout

CCNG

Employers must educate staff on self-care and stress management best practices , and allow time for each. Lisa Hammett is a new CCNG contributor, a Wellness Coach helping thousands of members achieve their health and wellness objectives. For example, team meetings are every Tuesday. If this is resonating, let’s chat.

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Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training

CSM Magazine

With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. Just like human-to-human role play, Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation.

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Customer Success vs. Customer Support vs. Account Management vs. Professional Services: What’s the Difference?

ChurnZero

Customer Success is an emerging industry, and so it’s understandable that there’s some confusion around how it differs from the longer-standing functions of Customer Support, Account Management, and Professional Services. Customer Success vs. Account Management. Customer Success acts as a proactive coach to the customer.

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How to Invest in Each Of Your Customer Service Agent’s Career Growth and Development

SharpenCX

Give the team an education budget. Enter the education budget. What is an education budget? An education budget is a benefit that employers give to their employees that’s focused on personal development. GitLab , for example, allocates $500 USD to each employee every fiscal year for their education budget.

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How to Make Time for Self-Care When You Work Remote

Customer Service Life

Meet Caylin White, Sales, Marketing, and Account Representative in Atlanta, Georgia for VIPdesk Connect. Education: BFA, Eastern Michigan University. But if we’re not mindful, this way of life can cause our overall well-being to fall off track. More about Caylin White. Inbound Marketing Certified, HubSpot. Artwork: [link].

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SYKES Helps Women Take on Tech

Sykes

Using initiatives aimed at empowerment through education, we’ve made it our mission to help women take control of their careers, access new opportunities and achieve greater gender equality. As recently as 2016, SYKES realized that women made up only about 14% of all tech accounts. International Women’s Day. “An