What’s Everyone Talking About in Customer Experience Today?


Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 Customer experience is pretty much the hottest topic in the contact center and customer care space these days.

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Brouhaha in Broadcasting: The Cable Digital Transformation


The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation. The cable industry is at a crossroads.


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What Is A Conversational User Interface (CUI) & How to Leverage It


between now and 2028. Contents: – What Is A Conversational User Interface (CUI)? – Define Your Chatbot Goals. – Keep Conversation Quality and Flow in Mind. – Take Care of Your Chatbot Branding . – Test Again and Again, Both Pre-Launch, and Post-Launch.

How to Find the Right Remote Support Agent


In fact, by 2028, 73% of all teams will have remote workers. Cultural fit is equally important for you and for your candidates. Don’t be afraid to make a little more effort.

What is business process outsourcing and can it save me time?

Call Experts

billion by 2028, expanding at a compounded yearly rate of 8.5%. . Business process outsourcing is a method of subcontracting various business-related operations to third-party vendors. . What is business process outsourcing?

A Positive Customer Experience by Tailoring Communications

CSM Magazine

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. Within a decade, consumers will also be shopping using VR headsets, combining the experience of real-life store shopping with the comfort of home.

Contact Center Predictions in Three Sizes

Contact Center Geek

I think we’re at least a decade away from this, so please wait until 2028 or so before you write to me (or call me) to tell me I was wrong. This article originally appeared on ICMI.com. The end of the calendar year often brings with it the inexorable look into the crystal ball. It seems everywhere you look there is someone touting that they know what the future holds.

Cloud Phone System for Remote Teams | Maintain Business Continuity


It is anticipated that by 2028, 73% of teams will work remotely. Remote working seemed to be an unfeasible arrangement until a few years ago. Today, it is close to becoming a reality. Especially during times of emergency, like natural disasters or pandemics. In such situations, teams may choose to operate remotely. A good cloud phone system for remote teams helps maintain business continuity.

Beauty in Imperfection

C Space

In 2028, will brands seek new avenues for growth because their sponsored posts keep getting ignored, or because their TV adverts become cringe-worthy comedy relics like a laugh track? Beauty in Imperfection. Marketing (and advertising) has a perfection problem. Brands are too afraid to show their vulnerabilities, but the ones that are (like Nike) are seeing their risks pay off.