article thumbnail

Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Gartner’s Three Technologies That Will Transform Customer Service and Support by 2028 by destinationCRM (destinationCRM) Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner’s Hype Cycle for Customer (..)

article thumbnail

Understanding the Shift: Why Businesses are Embracing Contact Center Outsourcing

CCNG

By 2028, the market for contact center outsourcing is expected to grow at a CAGR of 5.66% (2023-2028), reaching USD 132.92 As companies worldwide strive to deliver exceptional CX while balancing other business-critical areas, they are embracing contact center outsourcing.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation. Armed with targeted data from a larger audience than their OTT competitors, these cable companies can charge advertisers a higher CPM than before. . Become a smart-home player .

article thumbnail

Different Types of BPO for Maximizing Business Growth

Helpware

compound annual growth rate (CAGR) between 2021 and 2028! Business process outsourcing (BPO) has taken the world by storm. Valued at over $232 billion in 2020 , the BPO market is expected to further rise at an eye-popping 8.5%

article thumbnail

15 Best Selling Products Online: Get to Know the Market

JivoChat

billion by 2028. billion by 2028. . million , and it’s expected to reach US$1.150 billion by 2028. . It had an estimated market value of US$3 billioni in 2020, and it’s expected to grow 8% per year from 2022 to 2028. According to Yahoo Finance , Athleisure market was worth US$ 411.02 Loungewear. Phone Tripod.

article thumbnail

Get Your Chatbot GDPR-Ready with Automated Testing

Cyara

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

article thumbnail

Get Your Chatbot GDPR-Ready with Automated Testing

Cyara

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9