CSM Magazine

DECEMBER 5, 2018

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. Within a decade, consumers will also be shopping using VR headsets, combining the experience of real-life store shopping with the comfort of home.

Customer Experience 52

Customer Experience Chatbots Personalization Technology 52

Contact Center Geek

NOVEMBER 6, 2018

I think we’re at least a decade away from this, so please wait until 2028 or so before you write to me (or call me) to tell me I was wrong. This article originally appeared on ICMI.com. The end of the calendar year often brings with it the inexorable look into the crystal ball. It seems everywhere you look there is someone touting that they know what the future holds.

Contact Center 58

Contact Center Healthcare Banking Customer Care 58

JustCall

MARCH 24, 2020

It is anticipated that by 2028, 73% of teams will work remotely. Remote working seemed to be an unfeasible arrangement until a few years ago. Today, it is close to becoming a reality. Especially during times of emergency, like natural disasters or pandemics. In such situations, teams may choose to operate remotely. A good cloud phone system for remote teams helps maintain business continuity.

Wireless 50

Wireless CRM Sales voip 50

C Space

OCTOBER 26, 2018

In 2028, will brands seek new avenues for growth because their sponsored posts keep getting ignored, or because their TV adverts become cringe-worthy comedy relics like a laugh track? Beauty in Imperfection. Marketing (and advertising) has a perfection problem. Brands are too afraid to show their vulnerabilities, but the ones that are (like Nike) are seeing their risks pay off.

Advertising 57

Advertising Marketing Customer centricity Sales 57