Hodusoft

OCTOBER 1, 2022

Besides, the company offers advanced analytics solutions to drive insights from data to enhance engagement with customers and employees. HoduSoft is a Unified Communications software company incorporated in 2015 with its headquarters in India. HoduBlast – A Voice, SMS, & WhatsApp Broadcasting Software. About HoduSoft.

Contact center software 52

Contact center software Marketing voip Contact Center 52

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Hello Customer

MAY 17, 2020

Hello Customer was founded in 2015 by Leslie Cottenjé, Bram De Vos and Joeri Pansaerts as a SaaS platform that enables businesses to analyse customer experiences and expectations, automatically distil useful insights from them and subsequently take actions to optimise the customer experience.

SaaS 98

SaaS B2B Feedback Enterprise 98

Infinity

DECEMBER 18, 2019

Which channel generated which sale, and where? Fortunately, we can relieve some of this attribution angst for your phone sales. Infinity can automatically fire its data into Google Analytics to give you a full view of your customer's online and offline journey. Discover which channel is generating the most sales.

Analytics 52

Analytics Sales Marketing Management 52

ProProfs Blog

APRIL 5, 2019

Companies are willing to spend large amounts of money for data analytics. In its data-driven marketing survey in 2015, Gartner reported that companies would migrate towards making their decisions based on quantitative data. All of this is done using appropriate data: sales figures, customer profiles, and churn rates. The “why?”

Surveys 122

Surveys Upselling Employee engagement Sales 122

Win the Customer

MARCH 14, 2016

Shoppers are coming into stores armed with mobile devices containing information and utilities that could make or break a sale. In the past few years, the number of apps tied to shopping has grown exponentially — so exponentially in fact that Apple has released a new shopping category in November 2015. Mobile Shopping Ascension.

Marketing 104

Marketing Sales Analytics Customer Service 104

Win the Customer

SEPTEMBER 5, 2017

billion in 2015, growing $1.2 percent of sales, according to the National Retail Federation. By helping reduce or eliminate this unnecessary loss, security systems help employers retain more of the revenue they generate from sales and maintain a higher profit margin. Generating Marketing and Sales Data. retailers $45.2

Surveys 115

Surveys Sales Marketing Analytics 115

Vcaretec

JUNE 6, 2022

Countless studies have shown that ensuring your customers have a great buying experience leads directly to larger purchases and repeat sales. Customer support representatives need to also have support, in the form of human resources, IT, and care analysts ready to on-board, offer technical support, and monitor your care analytics.

Customer Care 97

Customer Care Technical Support Upselling Analytics 97

Infinity

FEBRUARY 17, 2020

Salesforce and call tracking for your sales teams. For your sales team, a Salesforce call tracking integration enables them to inject call-related insights into their conversations with potential customers. With this, your sales team’s message resonates quicker and faster, which helps them to close more sales quickly.

Marketing 52

Marketing Sales CRM Analytics 52

aircall

NOVEMBER 21, 2022

For sales and support teams, this means a heightened pressure to operate efficiently and better track performance; two tasks that have historically presented a significant challenge. As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? You can read the full report here. “As

CRM 62

CRM Wait times Consulting Consulting 62

Win the Customer

MARCH 20, 2017

The cost of poor customer service is going up, rising from $41 billion lost in 2013 to $62 billion in 2015 , according to research reported by NewVoiceMedia. Here is how to amaze customers online and increase sales: Make It Super Easy to Connect with You. Forget just having a great product. Put Data to Work.

Customer Experience 111

Customer Experience Analytics Surveys Personalization 111

DMG Consulting

MARCH 1, 2019

DMG’s 2015 edition of the “WFO Mid-Year Market Share Report” analyzed 45 vendors worldwide; the 2016 edition compared results for 42 providers; and the 2017 edition examined the performance of 39 WFO suite vendors. ANALYTICS, AI, AND RPA. During this transition, the market experienced a number of mergers and acquisitions.

Marketing 84

Marketing Contact Center Analytics Enterprise 84

Aspect

OCTOBER 15, 2020

The modern smartwatch as we know it burst onto the scene with the A pple watch in 2015 and has exploded in sales, popularity and functionality over the last five years. Whether it’s diamond earrings, red-bottom shoes, or massive sunglasses , it sends a message about the wearer. A smartwatch is no exception.

call center workforce 62

call center workforce Morale Surveys Call Center 62

Natalie Petouhof

FEBRUARY 14, 2016

The new retail innovations include: Data-driven remarketing: For the first time (via Adobe Analytics integration with Adobe Campaign), retailers can connect both consumers’ behavior online and contextual data to create and send a user-defined remarketing trigger such as an email, push notification or SMS to increase the likelihood of purchase.

Marketing 40

Marketing Analytics Sales Personalization 40

aircall

JULY 26, 2018

Launched in 2015, Kustomer is much more than a ticketing system. It’s a natural fit to integrate and combine the robust analytics and intuitive interface of Aircall with the omnichannel experience and support that Kustomer enables.”. Teamwork: Our Sales and Marketing Partnership. Aircall and Kustomer have a lot in common.

Finance 83

Finance APIs Analytics Call Center 83

Hello Customer

MAY 17, 2020

Hello Customer was founded in 2015 by Leslie Cottenjé, Bram De Vos and Joeri Pansaerts as a SaaS platform that enables businesses to analyse customer experiences and expectations, automatically distil useful insights from them and subsequently take actions to optimise the customer experience.

SaaS 52

SaaS B2B Feedback Enterprise 52

DMG Consulting

NOVEMBER 1, 2017

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Enterprises need and want WFO applications, like recording, quality management, speech analytics, workforce management, etc.” When: Today, 1 November 2017. million from $1,669.7

Consulting 48

Consulting Consulting Marketing Gamification 48

DMG Consulting

JUNE 7, 2017

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The growth rate of the overall WFO market between 2015 and 2016 was a modest 1.6%. What: Releases 14th Annual Workforce Optimization (WFO) Market Share Report. About DMG Consulting LLC.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

Mindtouch

FEBRUARY 7, 2018

You’ve probably read it: For sale: baby shoes, never worn. It includes the touchpoints and channels that help drive customers into the sales funnel. That one part of the iceberg is pre-sale, the other post-sale. They turn to Google to do research before and during a sales engagement.

Self service 71

Self service Entertainment Sales B2B 71

Natalie Petouhof

FEBRUARY 11, 2016

.” This platform allows marketers to connect their own databases with Viant’s data and it also contains a demand-side ad platform, an ad server, and a data-analytics platform. Since May of 2015 the Advertising Cloud suite of products has handled $5 billion in ad transactions for a set of beta advertisers.

Advertising 65

Advertising Entertainment Analytics Sales 65

Eptica

SEPTEMBER 18, 2015

Date: Friday, September 18, 2015 The six ways web self-service improves your customer experience. Published on: September 18, 2015. This boosts sales and increases loyalty, and has a positive effect on the bottom line. Author: Robin Tandon Customer service teams are currently faced with multiple challenges.

Self service 78

Self service Customer Experience Multichannel Contact Center 78

C3Centricity

MAY 25, 2020

Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. Making matters worse, over half (52%) of those surveyed see the speed of their organization’s insight generation from data analytics as constrained by its existing IT infrastructure.

Technology 77

Technology Big data Analytics Personalization 77

Calabrio

FEBRUARY 24, 2016

In 2015, it gained momentum. During a 12-month period between 2014 and 2015, Calabrio recorded more than one billion calls. That’s a serious number of calls and a serious amount of power when it comes to examining how your customers are interacting with you – and it goes beyond the usual marketing and sales channels.

Customer Experience 40

Customer Experience Contact Center Analytics Marketing 40

Nicereply

SEPTEMBER 6, 2022

Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

aircall

NOVEMBER 3, 2021

Editorial Note: This post was originally shared on March 23, 2015, and has since been updated. This is especially true in a subscription economy, where the economic value of a customer is realized over time, rather than up-front, at the time of the initial sale. They range from product discovery to onboarding and after-sales services.

CRM 62

CRM SaaS Sales Feedback 62

aircall

JUNE 11, 2021

Phone communication lacks visual cues, and without them, your sales reps and support agents only have their words, tone, and inflection to communicate messages to your customers. Whether communication barriers are voluntary or involuntary, the lack of clear communication can derail the best sales pitch. Telecommunication Now.

voip 62

voip APIs Call Center Telecommunications 62

Stratifyd

MARCH 6, 2019

Stratifyd’s driving force has remained the same since our start in 2015: To democratize data so every employee can make sense of it and contribute data-driven decisions. Our platform harnesses the power of AI and bridges the gap between data and self-service analytics. When it comes to customer analytics, there’s no room for gaps.

Analytics 55

Analytics Government Feedback Self service 55

C3Centricity

MARCH 15, 2018

Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. Making matters worse, over half (52%) of those surveyed see the speed of their organization’s insight generation from data analytics as constrained by its existing IT infrastructure.

Big data 82

Big data Analytics Personalization Entertainment 82

Lumoa

APRIL 1, 2020

Instead of relying on your sales team or marketing spend to bring in and retain new customers, you can rely on a highly-personalized (and delightful) customer experience to do so. Take, for example, Unilever, which in 2015 generated $60 billion in revenue with a sales growth of 4.1%.

Journey mapping 83

Journey mapping Metrics Sales Marketing 83

Natalie Petouhof

NOVEMBER 10, 2016

Tweet Searches for Influencer Marketing have grown 5x in 2015 according to a study from Google Trends from January 2016. And with content marketing a #1 priority for most CMOs as more and more sales are decided upon before even talking to a sales person. So how does a company get their target customer’s attention?

Advertising 40

Advertising Strategic Value Marketing Analytics 40

Natalie Petouhof

JANUARY 24, 2016

Analytics Innovation. Sales Predictions Using Social Conversations. Analytics for the Holidays. Connecting the Dots and Humanizing Email Experience See Faster Email-to-Sale Conversions. Most Innovative Analytics Platform. Brandwatch Analytics. FollowAnaytics’ Enterprise Mobile Analytics Platform.

Marketing 40

Marketing Analytics Big data Engineering 40

Stratifyd

JUNE 13, 2019

I’ve had the same iPhone 6 since 2015. One of our Sales Engineers, Vivian Wang, recently switched from an iPhone 6 Plus to a Google Pixel 3. One day I saw that the Google Pixel 3 was on sale and got it for like $500,” Wang said. “I Estimated reading time: 4 minutes.

Telecommunications 40

Telecommunications industry standards Feedback Engineering 40

The Northridge Group

MAY 2, 2023

To get a handle on ChatGPT, its implications, benefits, challenges, and best practices for contact centers we had a virtual conversation recently with Nathan Hart, Senior Director of Technology, Solutioning & Data Analytics, The Northridge Group. ChatGPT is expected to play a significant role in fueling further AI innovation at Five9.

Contact Center 67

Contact Center B2C Chatbots B2B 67

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CustomerSuccessBox

MAY 23, 2022

According to LinkedIn’s ‘ 2020 Emerging Jobs Report ’, the Customer Success Specialist role has been ranked: 6th in the US with a 7x increase since 2015. 3rd in Germany with a 15x increase since 2015. Check out – Sales to Customer Success handoff. Analytical Thinking; Solving large scale problems.

Accountability 52

Accountability Marketing Construction Management 52

CSM Magazine

FEBRUARY 16, 2016

The survey further reinforced the evolving nature of the vendor-customer relationship as 81 percent of respondents stated that customers are now more likely to expect vendors to engage with them and 73 percent said that customers also tend to compare current vendors with their competitors in regards to how they are engaged after initial sale.

B2B 40

B2B Customer advocacy Analytics Education 40

CSM Magazine

OCTOBER 24, 2019

What was once a day (Black Friday), then a long weekend (Cyber Monday) is now a long sales frenzy that doesn’t officially conclude until we dispose of our Christmas trees in early January. and is the author of the book “Thingalytics: Smart Big Data Analytics for the Internet of Things.”.

Big data 45

Big data Technology Analytics Personalization 45