Zingtree

APRIL 14, 2015

San Francisco, California (PRWEB) April 14, 2015. Zingtree , a pioneer in creating tools to build interactive decision trees for streamlining customer support, today announced the immediate availability of Zingtree Agent Scripting for call centers.

Scripts 48

Scripts Call Center APIs Analytics 48

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. His team ensures Volta’s stations are online and well-maintained and that their drivers, site partners, and advertising customers have an excellent experience.

Automotive 41

Automotive Management Enterprise B2B 41

ChurnZero

JANUARY 10, 2020

And if you’re considering the role yourself, check out our eBook: The Future CCO , for firsthand advice from industry leaders on what it takes to become a Chief Customer Officer. . 1) Yamini Rangan, (First) Chief Customer Officer, HubSpot . Yamini joins HubSpot from Dropbox where she was their Chief Customer Officer.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Our customer satisfaction increases – so what? Does it increase our revenue or profit? Was it worth it?

Customer Experience 121

Customer Experience Metrics Banking Feedback 121

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider. Customer support Finally, consider the quality of customer support offered by the Gong alternative.

Sales 52

Sales Coaching CRM Contact center software 52

LiveChat

NOVEMBER 25, 2015

In four days, we’ll see the same thing for online businesses when the Cyber Monday sales will start. If you offer any sales or discounts at all, you need to brace yourself for a huge increase in traffic and questions from customers. With increased traffic from all your sales, you will get more inquiries from customers.

Sales 34

Sales Self service Customer Service Analytics 34

LiveChat

JUNE 20, 2017

91% of marketers confess that a tool which allows teams to analyze, review, and act on marketing and customer data in a continuous manner would be a valuable addition to their enterprises. increase in sales productivity and 12.2% A 2015 report discovered that 51% of organizations use 21 or more digital marketing solutions.

Enterprise 44

Enterprise Marketing Advertising Analytics 44

LiveChat

FEBRUARY 22, 2016

Being able to notice and understand them is crucial for succeeding in your marketing and customer support strategies. Build up the knowledge about your customer base. CRM, marketing automation and analytics tools, market benchmarks and reports , customer service software. Data sources. Make the data work for you!

Marketing 44

Marketing Real estate CRM Personalization 44

delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. That said, a whopping 90% of customers report having a poor experience when seeking customer support on mobile devices.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

CSM Magazine

JANUARY 11, 2016

Your plan needs longevity and should align with your strategic goals which will no doubt include some of these: improved customer loyalty, advocacy, account growth, retention or higher sales. Media 2015 survey found that 67% of respondents did not think social media was integrated well enough.

Customer Service 40

Customer Service Contact Center Accountability APIs 40

ProProfs Blog

DECEMBER 4, 2020

A great example of this is how Netflix is combining customer service and product promotions with its social accounts. Netflix (@netflix) July 22, 2015. However, they’re also using their marketing platforms to offer support to customers with witty interactions. This kind of customer involvement can help make a sale.

Marketing 147

Marketing Customer Service Upselling Customer Support 147

aircall

NOVEMBER 21, 2022

For sales and support teams, this means a heightened pressure to operate efficiently and better track performance; two tasks that have historically presented a significant challenge. As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? You can read the full report here. “As

CRM 62

CRM Wait times Consulting Consulting 62

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. No matter how much information companies provide before the sale, most customers will still need help. Investments in customer service can boost brand loyalty and revenue growth.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

aircall

NOVEMBER 3, 2021

Editorial Note: This post was originally shared on March 23, 2015, and has since been updated. There’s no doubting the value of good customer service. 54% of people consider good customer service to be a major factor in their decision to do business with a company. These customers are inaccessible to your customer support team.

CRM 62

CRM SaaS Sales Feedback 62

ProProfs Blog

APRIL 16, 2020

Here is where you may begin: Know What Languages Your Customers Speak. You may think that you know your customer base really well, but you may still be surprised. Deep dive into your platform’s analytics to try and get a grip on your user’s behavior. Think hard on where do you get the majority of your sales from?

Customer Service 144

Customer Service Customer Support Self service Technical Support 144

Taylor Reach Group

JUNE 11, 2018

First Contact Resolution (FCR): A 1% improvement in first Call Response = $276,000 in annual operational savings for the average Call Center (Ameyo) Improving First Contact Resolution (FCR) is viewed as the greatest benefit of interaction analytics. of the vote. Call Centre Helper). Frustrations in the Voice Channel: . Forrester).

Contact Center 50

Contact Center Self service Scripts Call Center 50

Mindtouch

FEBRUARY 7, 2018

Your help content is one of the most valuable things you have to offer your customers. It can make the customer support experience more efficient, enable customer self-service , and even build brand awareness. You’ve probably read it: For sale: baby shoes, never worn. But customers are savvy these days.

Self service 71

Self service Entertainment Sales B2B 71

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Teresa Cottam. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Dialer 360

APRIL 20, 2018

According to a known call center fact “In 2013, 62% of organizations were already using cloud-based contact center solutions and this number is expected to grow by 25% in 2015.”. Top call center myths include a less control over the sales force and system due to outsourcing call center. Greater Security Is Automatic.

Contact Center 21

Contact Center Call Center call center software Interactive Voice Response 21

TechSee

DECEMBER 5, 2017

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Customers appreciate: Faster, personalized customer support.

Contact Center 116

Contact Center Technology Self service Call Center 116