It’s time to stop giving people Net Promoter Score® targets

Genroe

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m not a fan of this puzzle and, after trying them a couple of times, I gave it away. However, plenty of people have invested a lot of time solving some […]. The post It’s time to stop giving people Net Promoter Score® targets appeared first on Genroe. Best Practices Customer Feedback Net Promoter Score

Amazing Business Radio: Martha Brooke

ShepHyken

In 2004, Martha founded Interaction Metrics to help clients get more value out of the customer experience they provide. The Future of Customer Feedback. How to Get the Most Out of Your Customer Feedback Today and Beyond. Shep Hyken interviews Martha Brooke , founder of Interaction Metrics.

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Spotlight on SBCs with Ingate - my Latest on BCStrategies

Jon Arnold

I’ve been following the session border controller space since inception - 2004 - and it falls squarely into that bucket. Every so often I’ll do a spotlight piece on a trend or technology, especially ones that are not well-understood.

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Celebrating 16 Years in India

Aspect

In 2004 Aspect opened an office in Bengaluru (also called Bangalore) with four employees focused on quality assurance and facilities. Aspect Software is celebrating 16 years in India. .

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Amazing Business Radio: Martha Brooke

ShepHyken

About : Martha Brooke founded Interaction Metrics in 2004 with the mission of dramatically improving the customer experience. Are Rating Systems Skewed? How to Get the Most Out of Your Customer Feedback. Shep Hyken interviews Martha Brooke. They discuss common rating systems implemented by many companies, the faults and flaws of these systems, and ways to improve the feedback process overall. In Shep’s Opening Monologue… He talks about the best ways to handle negative online reviews.

How Did the Poker Hall of Fame Come About?

CSM Magazine

When the World Series of Poker was acquired by Caesars Entertainment in 2004, the Poker Hall of Fame went with it. Since the turn of the millennium that has become commonplace, with every year except 2001, 2003, 2004, 2009, and 2020 resulting in two winners for the Hall of Fame position.

It’s time to stop giving people Net Promoter Score® targets

Genroe

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m not a fan of this puzzle and, after trying them a couple of times, I gave it away. However, plenty of people have invested a lot of time solving some […]. The post It’s time to stop giving people Net Promoter Score® targets appeared first on Genroe. Comments Dave, Thanks — glad you liked it.

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Interaction Metrics Launches a Brand Overhaul

InteractionMetrics

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. No more useless data! Biased questions are out. Representative samples are in. Objectivity is the standard. Nuanced analysis wins.

Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Millennials (also called Gen Y)- born in between 1982 and 2004. This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation.

Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Millennials (also called Gen Y)- born in between 1982 and 2004. This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation.

Remaining Competitive in Retail: How to Optimize Customer Experience

CSM Magazine

Brad Hawkins has been with ServicePower since 2004, where he currently serves as Senior Vice President of Products and Solutions and oversees operations, development and product management. In retail, the customer is king.

Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

CSM Magazine

Founded in Sweden in 2004, Voyado’s key differentiator is the simplicity of its solution that has been designed specifically for retailers, and embeds the drive for customer loyalty and retention into all areas of fashion organisations.

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Convince Your Boss: It’s Time for Digital Transformation

Aspect

Blockbuster, who at its peak in 2004, had more than 9,000 stores in the U.S., In 2000, Netflix CEO Reed Hastings approached Blockbuster (who?) and asked for $50 million for the company he founded. **Spoiler Alert** Blockbuster declined. Today, Netflix is worth more than $60 Billion. now has only 10 franchise-owned stores remaining in operation in the U.S.: six in Alaska, three in Oregon, and one in Texas.

4 Ways AI Will Transform Customer Experience

Provide Support

Although AI is yet to take over our lives in a formidable way, as projected in 2004 blockbuster movie- I, Robot , the technology is certainly pervasive. A decade ago, our familiarity of AI was only restricted to the silver screen. But today, the scenario has changed completely. It has transformed forever the way we interact with our immediate surroundings. The most notable forms of AI an average user is familiar with are – SIRI, Google Now and Alexa skills.

Part 2: How Customer Support Drives and Grows Recurring Revenues

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. “ To retain the customers you have, you must help them achieve the outcomes they need.”.

Part 2: The Strategic Role of B2B Customer Support

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

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How Apple Uses Psychology to Develop Outstanding Experiences

Beyond Philosophy

I wrote a book in 2004, Revolutionize Your Customer Experience , that showed the four customer-centricity orientations that organizations have, which range from Naïve to Natural. Apple has an excellent experience.

18 weeks paid maternity and adoptive leave and paid paternity leave announced by Irish tech company Spearline

Spearline

” The paid leave will be in accordance with the provisions of the Maternity Protection Acts 1994 & 2004, the Adoptive Leave Acts 1995 & 2005, and the Paternity Leave and Benefit Act 2016.

Guest Blog: Becoming a Blockbuster?

ShepHyken

Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience. It’s important to stay up to date on new technology and trends in order to keep your customers and attract new ones. . Was this a typical Friday event for you and your family?

Google Search Trends for “Customer Success”

ChurnZero

This search data dates back to 2004, which is before many of us had probably even heard of the term ourselves, nevertheless working in the field.

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Product-led Growth: What It Is and Why You Need It

Totango

The PLG model had been introduced to the video conferencing space years earlier in 2004 by future Zoom competitor GoToMeeting, which used a freemium offer to introduce users to its product. Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software.

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(v)WeCare Exceptional Contact Centre Outsourcing Services

Vcaretec

(v)WeCare has been providing customer support since 2004. We understand a phone call is the first connection point a customer has with your brand. Our friendly call reps will handle your customers courteously as they resolve any underlying issues.

(v)WeCare:Top-Rated Outsourcing Call Centre in the USA

Vcaretec

We have provided call center outsourcing services since 2004, and our vast experience positions us as experts in the industry. At (v)WeCare, we understand the level of service you're looking for, the right steps to implementation, and your concerns.

Women in Technology: Nominate Your Unsung Heroes!

Aspect

The biggest decline was in computer science, where women received 23% of bachelor’s degrees awarded in 2004 and just 18 % in 2014. This summer I have spent some time thinking through the definition of “women in technology”. I have been a member of several different chapters, attended luncheons and workshops and even hosted a few.

951 Area Code: Riverside Local Phone Numbers

JustCall

After a break from area code 909 in 2004, the 951 area code was created. Do you intend to purchase a Riverside area code for your company? If you’re ready to expand your business in California, just get the 951 area code from JustCall and tenfold your audience reach.

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Emotions Drive Spending, But Do You Know Which Ones Drive the Most?

Beyond Philosophy

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. It was a tough audience. One of the guys asked, “How much money are we going to get back by doing this?”. It was not an unfair question, but it was one for which I had no answer. We needed to change that and so began two-years’ worth of research with the London Business School to identify which emotions drive and destroy value.

Part 1: B2B Customer Support Transformation Imperatives

TeamSupport

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

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Part 2: B2B Customer Support Transformation Imperatives

TeamSupport

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

B2B 54

Part 3: The Strategic Role of B2B Customer Support

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

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MiFID II: What Do You Need to Know?

Avaya

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting. Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services.

Part 1: How Customer Support Drives and Grows Recurring Revenues

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. “Customers buy products to enable and streamline their business operations.

Part 1: The Strategic Role of B2B Customer Support

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations.

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Localz Close £2M Funding Round to Support Business Post-COVID

CSM Magazine

Since 2004, we’ve been targeting this Triple Point in areas like infrastructure, energy efficiency and social housing, unlocking investment opportunities that make a difference.

Engage Your Workforce and Improve the Bottom Line

Call Design

Bliss 2004), you can see why turnover, or minimising it, is so important. Managing a business in the current times, with online sales booming and working from home a reality, has never been more challenging.

Cherwell Selects Talkdesk to Support their Mission of a Smarter Customer Service

Talkdesk

In 2004, the founders envisioned a company that listened carefully to customers and empowered them with technology to achieve their goals faster and more effectively. Recognized as a challenger in the Gartner Magic Quadrant for IT Service Management and named a winner of the Colorado Top Workplaces 2019 award , Cherwell Software excels at delivering great service to its customers and understands that today’s workforce relies on real-time information to be successful.

Contact Centers Can Thrive in the Worker Shortage

SmartAction

The decline continued but stabilized around 2004 until the Great Recession of 2008 hit, which severely affected the labor participation rate.

Area Code 518: Albany Local Phone Numbers

JustCall

After a break from area code 909 in 2004, the 518 code was created. Are you considering purchasing an Albany area code for your business? Simply order the 518 area code from JustCall to tenfold your audience reach in Albany, New York.

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Teamwork Makes the Conversational AI Dream Work

Creative Virtual

The fact that our very first enterprise-level customer has worked with us continuously since 2004 tells us that we are doing something right! By Mandy Reed, Global Head of Marketing.

Google Search Trends for “Customer Success”

ChurnZero

This search data dates back to 2004, which is before many of us had probably even heard of the term ourselves, nevertheless working in the field.

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69 countries and counting. Welcome Malta to Spearline fixed line testing

Spearline

Hello Malta! 69 countries and counting … Welcome Malta to Spearline fixed line testing! We are pleased to announce that we have a fixed line certified and available for testing in Malta. We secured the line directly with one of the major telecoms carriers in Malta - Vanilla Telecoms.