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Vital for your careers: learn from the worst decisions we have made

Beyond Philosophy

Expanding Too Quickly Around 2004, I made the mistake of thinking that my global Customer Experience Consultancy was about to experience rapid growth. They are gold…or, I should say, diamonds.

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What Customer Emotions Drive the Most Value

Beyond Philosophy

That was in 2004. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. No, he wanted to know how much money he would get back by investing in my idea. I didn’t know. After millions of answers from thousands of respondents in hundreds of countries, we discovered the answer.


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Fairways for Families Charity Golf Tournament 2023

Real Blue Sky

He is an adoptive parent and was a licensed foster parent 2004-2010, fostering infants during that time. Bryant’s Journey with Embrace Bryant Richardson’s association with Embrace Texas is deeply personal and rooted in shared values. His journey with Embrace began when he met its founders at a foster parent training event in 2007.

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Spotlight on SBCs with Ingate - my Latest on BCStrategies

Jon Arnold

I’ve been following the session border controller space since inception - 2004 - and it falls squarely into that bucket. Every so often I’ll do a spotlight piece on a trend or technology, especially ones that are not well-understood.

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Amazing Business Radio: Martha Brooke


About : Martha Brooke founded Interaction Metrics in 2004 with the mission of dramatically improving the customer experience. It starts with having really authentic conversations. Open-ended questions are where the gold lies.” – Martha Brooke. She is a Certified Customer Experience Professional (CCXP) and holds a Blackbelt in Six Sigma.

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Celebrating 16 Years in India


In 2004 Aspect opened an office in Bengaluru (also called Bangalore) with four employees focused on quality assurance and facilities. Aspect Software is celebrating 16 years in India. .

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Preparing For a Pandemic with Ansafone Contact Centers!


Besides the SARS Epidemic of 2002-2004, H1N1 Influenza Pandemic of 2009, and Ebola Epidemic of 2014-2016 in more recent years, we, unfortunately, are dealing with one in 2020! Pandemics are unpredictable and difficult to prepare for. And today, in 2020, we have the COVID-19 pandemic!!