Part 2: How Customer Support Drives and Grows Recurring Revenues

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. It offers a portfolio of in-depth research and expert coaching services to help companies pursue Service Excellence and embrace Customer Success.

Part 2: The Strategic Role of B2B Customer Support

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. It offers a portfolio of in-depth research and expert coaching services to help companies pursue Service Excellence and embrace Customer Success.

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Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

CSM Magazine

Founded in Sweden in 2004, Voyado’s key differentiator is the simplicity of its solution that has been designed specifically for retailers, and embeds the drive for customer loyalty and retention into all areas of fashion organisations.

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Part 1: B2B Customer Support Transformation Imperatives

TeamSupport

Expand efforts to build customer proficiency through training, coaching and skills development. ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download.

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Part 3: The Strategic Role of B2B Customer Support

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. It offers a portfolio of in-depth research and expert coaching services to help companies pursue Service Excellence and embrace Customer Success.

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Part 1: How Customer Support Drives and Grows Recurring Revenues

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. It offers a portfolio of in-depth research and expert coaching services to help companies pursue Service Excellence and embrace Customer Success.

Part 3: B2B Customer Support Transformation Imperatives

TeamSupport

Formal efforts to help customers develop proficiency with products through training, knowledge transfer, best practice guides, and coaching can reduce “how to” questions – another significant source of support demand.

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Your Guide to the BPO-lympics

Outsource Consultants

Genetics, financial resources, access to top coaching, and exposure to the sport at a young age are all virtual requirements for a decorated athletic career. Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success.

Recognizing Great Staff Performance Is Key to Improving Service Quality

CSM Magazine

OmniServ’s other airport responsibilities include Portering, Bussing and Coaching solutions, Security, Airline Check-In and Baggage Handling, Aircraft Services, Cleaning and, through our travel retail division, Blackjack Promotions, Brand Ambassadors and Retail Hosts. Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services.

A Closer Look at MiFID II Recording Requirements

Avaya

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. eLearning and coaching tools : Bring employees fully up to speed on regulatory changes and any new requirements, as well as correct any non-compliance behaviors.

Dustin Yu Shares Getting More Conversions with Live Chat

CX Global Media

Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions — Alive Chat and Alive Dial — are being used to meet and greet website visitors, answer questions, increase leads and close sales. The post Dustin Yu Shares Getting More Conversions with Live Chat appeared first on Call Center Coach. Chat has long been touted as a means to lower costs in contact centers. But in today’s marketplace that is a blind way to view chat.

Top 18 Most Influential Women in the Sales World (2019 Ready)

CrazyCall

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Alice Heiman has won numerous awards including 2004 Saleswoman of the Year by Professional Saleswomen of Nevada, Marketer of the Year and the U.S. So far, she has over 30 years of experience in corporate sales and 16 years of young executive coaching & talent management consulting practice.

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The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. As a result, I have a lot of requests for business coaching, sharing my experience and helping internal CX people weigh options and make choices in how to move forward. This year, Ian Golding (that’s me), will officially become the author of a book. A lifetimes ambition, I am beyond excited!!

Emotional Branding Case Studies to Emulate Great Customer Experience

Win the Customer

More recently, Old Navy has revisited this marketing strategy with ads featuring 80s celebrities such as Chevy Chase, Saturday Night Live’s Superfans and the Superfans’ idol, Bears Coach Mike Ditka. In 2004, Unilever brand Dove conceived the Dove Campaign for Real Beauty , which promoted the company’s products by changing the emotions associated with personal care and beauty products.

Five Mistakes Companies Make with Corporate Values

Toister Performance Solutions

A 2004 study by Booz Allen and the Aspen Institute found the same themes in almost every company's list of values: 90 percent included integrity 88 percent included customer focus 78 percent included employee focus The fix is simple.

Putting Humanity in Contact Centers

Customer Relationship Metrics

Pierce, O’Driscoll, Coghlan, 2004). Think about the evaluation, the calibration, and the coaching. With Survey Calibration you can legally and confidently coach, promote, or terminate (let’s hope not) contact center agents based on the scores received because they are the ones who earned/deserves them. To complete 2,500 hours of scoring, 17 FTE were used at $45,000 per year for a grand total of $765,000 (again, without feedback and coaching time).

Customer Experience Professionals: Why We Do What We Do

ijgolding

KS: My foray into the CX discipline came about in 2004 quite by chance when, after years of serving in customer-facing roles, I received an offer I couldn’t refuse—to manage the Voice of the Customer program of a US-based B2B organization. In 2014, after 10-years of solid building, marketing, and promotion, I left what I had created in the good hands of a protégé that I had trained and coached in the nuances of CX.

How to Stop Your Customers From Leaving You

Kayako

An all-time hero of mine, England Rugby coach Sir Clive Woodward, talks in his recent book about how the unexpected can throw even the best-performing teams off their game. He tells a story about the 2004 Olympic diving final. Hot on the heels of our popular webinar , I’ve distilled down our best 5 tips covering how to stop your customers from leaving you.

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