ShepHyken

MAY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Create the Authentic Relationships Customers Crave by Ed Hallen (Fast Company) In a world of infinite choices, customers remember brands that provide genuine, trustworthy, and authentic experiences.

Customer Service 162

Customer Service Self service Customer Experience Surveys 162

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week.

Customer Service 198

Customer Service B2C Customer retention B2B 198

ShepHyken

OCTOBER 12, 2020

Each week I read a number of customer service and customer experience articles from various resources. Radical Empathy And Other Ways To Rethink Your Customer Experience by Bridget Brennan. My Comment: Let’s start this week’s Top Five with one of the hottest topics in customer service and experience, and that’s empathy.

Customer Service 194

Customer Service Airlines Customer Experience Marketing 194

OctopusTech

MARCH 19, 2024

Having a strong online presence is essential for businesses to stay ahead of competitors in today’s digital world. With today’s customers more likely to use online tools like Google and social media to access information, an excellent website becomes the key element in bringing in and retaining potential customers.

Consulting 62

Consulting Consulting Engineering Best practices 62

ShepHyken

APRIL 21, 2023

This week, we feature an article by Josh Centers, Business Journalist at TextExpander. He writes about how successful brands have built consistency and reliability into their customer service. Consistency in customer service is key. Your customers are no different. Trust is hard to earn and easy to lose.

Customer Service 156

Customer Service Scripts Accountability Customer Experience 156

ShepHyken

JANUARY 11, 2021

Each week I read a number of customer service and customer experience articles from various resources. How to Measure Your Customer Experience Maturity by Sharon Florentine. My Comment: This is an introduction to the concept of customer experience (CX) maturity. Here are my top five picks from last week. What can be done?

Customer Service 230

Customer Service Customer centricity Customer Experience Metrics 230

ShepHyken

SEPTEMBER 2, 2022

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. He writes about building a great customer experience is integral to the success of any organization. What is a Customer Experience Strategy? .

Customer Experience 174

Customer Experience Self service Advertising Chatbots 174

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Below are a few ways AIM can create higher levels of customer engagement. There is a wealth of customer data available to marketers today.

Marketing 486

Marketing Advertising Big data Personalization 486

CallSource Insights

NOVEMBER 29, 2022

A strong reputation is key to a business’s success. Your business reputation is what will build trust and loyalty among customers, and it’s also one of the first things that potential customers will take into consideration when deciding whether or not to do business with you.

Benchmark 97

Benchmark Automotive Feedback Sales 97

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

SaaS 98

SaaS Best practices Gamification Feedback 98

CSM Magazine

APRIL 4, 2024

Affiliate marketing has emerged as a cornerstone of modern digital commerce, offering businesses a cost-effective and performance-driven approach to customer acquisition and revenue generation. At the heart of customer affiliate marketing lies the symbiotic relationship between brands and affiliates.

Marketing 52

Marketing Education Consulting Consulting 52

CSM Magazine

JANUARY 2, 2024

In the highly competitive casino world, exceptional customer service is crucial for attracting and retaining high-value customers. Harnessing the power of data gives casinos valuable insights into customer preferences, behaviors, and trends. Many casinos go out of their way to make their high rollers happy.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

IdeasUnlimited

SEPTEMBER 19, 2022

Communicating with your customers directly is one of the most effective ways a business can improve their brand and global outlook. Once a customer makes, or is close to making, a purchase, it is time to put extra effort in satisfying them in order to build a customer base that keeps returning for more.

Customer Service 104

Customer Service Call Center voip Sales 104

CSM Magazine

APRIL 15, 2024

Are you on the journey of building a startup and in dire need of SEO strategies that promise growth? Our success stories speak for themselves, and now, we’re here to guide your budding enterprise toward the same path of triumph. You might be wondering, “Is investing in SEO genuinely worth my hard-earned money?”

Engineering 52

Engineering Marketing Best practices Enterprise 52

CSM Magazine

JANUARY 30, 2024

Spotting Customer-Centric Companies I. In today’s fast-paced marketplace, this vision is a reality for some, and it all centers around the compass of customer service. Recognizing the pivotal role customer service plays in this quest is the first step towards a more rewarding consumer journey.

Customer centricity 111

Customer centricity Benchmark Personalization Feedback 111

JivoChat

AUGUST 22, 2023

Content strategy, when done right, maximizes Internet marketing and leads to successful online brand development, which can mean more sales and more revenue One of the main reasons online brands delve into creating their content is to increase organic search results and generate more site traffic of a highly qualified nature.

Marketing 75

Marketing Management Engineering Sales 75

Bill Quiseng

MAY 10, 2023

So I encourage you to remind yourself and your colleagues every day about each one of these 25 QUI QUOTES about customers and customer service. FIRST BEST First, be the best to your customers. When it comes to customers and customer service, don’t be just good. Customer service excellence is not an attitude.

Customer Service 78

Customer Service B2C Customer Care Advertising 78

Joe Rawlinson

MAY 15, 2023

Starting your own business can be an exciting and fulfilling experience. In this article, we will provide essential tips to help set the stage for a successful endeavor. Keep reading to learn more about essential business concepts and strategies that will help propel your business forward.

Education 78

Education Marketing Management Customer Experience 78

CSM Magazine

NOVEMBER 10, 2023

In a competitive online landscape where almost anyone can build a website and start selling products or services in minutes, modern consumers lean heavily on positive reviews to help them make informed purchasing decisions. Because of this, positive user reviews have become an essential aspect of ongoing business success.

Feedback 52

Feedback Customer Support Customer retention Enterprise 52

CSM Magazine

JULY 11, 2022

There was once a time when you only did business with people you knew. Then technology took off, creating a world where entities could do business with each other without ever meeting face to face. But when things go wrong, customers still want someone to talk to in an effort to solve the problem. Limits frustration.

Customer Service 64

Customer Service Finance Advertising outsourcing 64

CSM Magazine

JUNE 7, 2023

Building trust and credibility with customers is essential for the long-term success of any business. Trust forms the foundation of strong customer relationships, which can lead to loyalty, repeat business, and positive word-of-mouth recommendations.

Feedback 52

Feedback Customer centricity Best practices Personalization 52

CSM Magazine

AUGUST 22, 2023

In the bustling world of trade businesses, attracting new customers isn’t just a desirable goal – it’s a vital necessity. Without a doubt, the ability to consistently attract new customers can make or break a trade business, regardless of its size or specialization.

Advertising 52

Advertising Enterprise Marketing Customer Service 52

OctopusTech

JULY 31, 2023

Customer engagement and happiness have emerged as the cornerstones of successful eCommerce businesses in today’s growing digital market. As competition heats up, businesses choose live chat outsourcing method to attempt to separate from the crowd and create genuine connections with their customers.

outsourcing 62

outsourcing Sales Upselling Abandon rate 62

VirtualPBX

JUNE 9, 2020

Today’s guest post was written by Ashley Lipman of Outreach Mama , a link and authority building agency. As more businesses move online, having recommendations and reviews is more important than ever for building customer trust. What does this mean for modern businesses?

B2B 87

B2B Marketing Feedback Customer Service 87

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. Gone are the days of static one-sided advertising that speaks at the customer. The Mechanics of Online Communities.

Advertising 98

Advertising SaaS B2C Engineering 98

JivoChat

APRIL 16, 2023

All these sites have one thing in common (and it’s not that they start with A and E) - their strategy and international success. Let’s explore how to develop an effective ecommerce plan that will keep your customers happy and help you increase profits. trillion dollars by 2026—a significant increase of 56% from 5.2 trillion U.S.

Analytics 82

Analytics Engineering Advertising Sales 82

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Chief Customer Officer 98

Chief Customer Officer SaaS Marketing Management 98

CSM Magazine

APRIL 11, 2024

Knowing how to navigate the complexities of deals and counteroffers can make all the difference in securing a successful outcome. Navigate the intricate world of real estate negotiation with strategic expertise and discover the secrets to securing lucrative deals.

Real estate 52

Real estate Transportation Marketing Engineering 52

CSM Magazine

APRIL 16, 2024

It’s undeniable that artificial intelligence (AI) has swiftly risen to become a powerful force in numerous industries and the world of online casinos isn’t left behind. A reliable and responsive customer support system is often regarded as a hallmark of legitimate platforms.

Customer Experience 52

Customer Experience Wait times Chatbots Customer Support 52

CSM Magazine

APRIL 13, 2023

Excellent customer service is the backbone of any successful business, and it relies on a team of motivated, engaged, and well-coordinated professionals. Team bonding is essential to building a high-performing customer service team. These can be anything from board games to outdoor games or even video games.

Customer Service 52

Customer Service Morale 52

OctopusTech

MAY 3, 2024

Introduction Magento is a hugely popular ecommerce platform, powering over 250,000 online stores worldwide. And it’s not hard to see why – the flexibility and customization options Magento offers are second to none. But here’s the thing – having a Magento site alone doesn’t guarantee success these days.

Abandon rate 62

Abandon rate Engineering Sales Personalization 62

Calltools

NOVEMBER 15, 2023

Remaining compliant with regulations is essential to your company’s success because following the guidelines helps build trust and alleviate consumer skepticism. This diligence protects your business from fines and penalties and can boost your brand’s reputation. What is Call Center Compliance?

Call Center 52

Call Center Telemarketing Contact Center CRM 52

ProProfs Blog

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.

B2B 204

B2B Banking Personalization Employee engagement 204

ThriveableBiz

APRIL 11, 2023

This year is continuing to be unpredictable for small business, throwing both obstacles and opportunities in our path. So, let's get into our top 23 tips for small business. Ask yourself why you’re REALLY in business? See problems as progress new creative solutions are the way you move your business forward- ask What If?

Advertising 98

Advertising Marketing Sales Personalization 98

Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. Customer Experience in E-commerce Trend Predictions for 2023. Multiple customer support options.

Customer Experience 83

Customer Experience Chatbots Feedback Customer Support 83

ProProfs Blog

JUNE 13, 2019

Companies today invest a lot in gaining top customer service skills. Businesses implement marketing strategies that they are confident will work out with their consumers and help them connect instantly. However, building trust is a lengthy process that many business owners claim can take years.

Chatbots 94

Chatbots Marketing Customer Service Customer Support 94

CSM Magazine

DECEMBER 29, 2022

Many businesses rely on their banks for essential financial services, so it’s important that banks provide high-quality customer service. Here are 10 ways to improve business banking customer service and keep your customers happy. Get to know your customers by name and take an interest in their business.

Banking 52

Banking Customer Service Feedback Finance 52