ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers.

Healthcare 318

Healthcare Advertising Education Technology 318

Vistio

MARCH 7, 2024

Here at Vistio, we’re proud to announce that ServiceSim has secured a finalist spot in the Contact Center Solution category at the 18th annual Stevie Awards in Las Vegas in April. This year’s awards saw a staggering 2,300+ nominations from every corner of the globe and from across a wide range of industries.

contact center solutions 52

contact center solutions Contact Center Outbound sales Healthcare 52

TechSee

MAY 18, 2023

Companies across all industries are searching for innovative ways to streamline operations and enhance the customer experience. TechSee’s VIS platform has gained popularity among businesses due to our strong partnerships formed with organizations across multiple industries.

Telecommunications 109

Telecommunications Self service Best practices Customer Experience 109

Cincom

SEPTEMBER 20, 2023

This article explores insights from leading life, health and property and casualty insurance executives of their priorities, challenges and outlook on the future of customer communications and the impact of digital transformation. As science fiction writer William Gibson once famously said, “The future is here—but it’s not evenly distributed.”

Surveys 52

Surveys Marketing Management Technology 52

Cincom

SEPTEMBER 20, 2023

This article explores insights from leading life, health and property and casualty insurance executives of their priorities, challenges and outlook on the future of customer communications and the impact of digital transformation. As science fiction writer William Gibson once famously said, “The future is here—but it’s not evenly distributed.”

Surveys 52

Surveys Marketing Management Technology 52

CSM Magazine

AUGUST 16, 2023

In recent years, the insurance industry has witnessed a remarkable transformation, and at the heart of this change is blockchain technology. In this article, we will delve into the world of blockchain technology and its profound impact on claims processing within the insurance sector.

Technology 52

Technology Education Management Customer Experience 52

Cincom

JUNE 5, 2023

Cincom Systems announces a strategic partnership with Sapiens International Corporation, a leading global provider of software solutions for the insurance industry. The partnership will make effective customer communications to insurers easier for Sapiens customers via the Cincom Eloquence® platform.

Customer Experience 52

Customer Experience SaaS Management Marketing 52

Calltools

APRIL 19, 2023

Make the right decision by learning more about the benefits of predictive dialers and preview dialers and which option companies in your industry usually choose. Industries That Use Predictive Dialers Predictive dialers usually appeal to businesses that want to maximize contact rates. The answer depends on what you want to achieve.

Real estate 98

Real estate Telemarketing Healthcare B2B 98

Quality Contact Solutions

AUGUST 19, 2021

Like most industries, the insurance industry is not exempt from challenges. Appointment setting services for insurance agents are a vital component of the customer acquisition strategy to keep agencies healthy and thriving. Appointment Setting Services for Insurance Agents Keep Business Flowing. insurance ?

outsourcing 98

outsourcing Call Center Sales Customer Experience 98

Talkdesk

DECEMBER 17, 2020

Customer experience (CX) is the differentiator for businesses in all industries. Financial services and insurance institutions are left to balance delivery against customer expectations with the challenge of multiple legacy applications and new digital touchpoints. This is how Talkdesk Research was born.”

Banking 106

Banking Contact Center Accountability Enterprise 106

VirtualPBX

OCTOBER 18, 2022

As of October 1st, 2022, The Centers for Medicare & Medicaid Services (CMS) is requiring that all calls with a Medicare insurance agent be recorded and maintained for ten years. With VirtualPBX, you’re never alone – we continue to stand out in the industry by providing 1:1 onboarding and support free of charge.

Accountability 97

Accountability Sales Marketing Customer Service 97

Global Response

NOVEMBER 21, 2023

The solution? That’s where a trusted healthcare BPO partner can enhance your solutions. Addressing Industry Challenges with BPO Solutions BPO isn’t just a benefit for patients, though—it also provides necessary support for overworked healthcare teams. So, why isn’t personalized care the standard in healthcare?

Healthcare 62

Healthcare outsourcing Call Center Personalization 62

Talkdesk

DECEMBER 10, 2020

We talked to almost 900 consumers and hundreds of customer experience (CX) professionals to understand the changing landscape of CX in financial services and insurance. We’re calling it the CX revolution in financial services and insurance. . We heard the same thing over and over: the expectations for CX have skyrocketed. .

Contact Center 135

Contact Center Upselling Cloud contact Analytics 135

Balto

JULY 6, 2023

The Index provides actionable insights based on trends surveyed from over 200 million guided calls, and currently tracks eight major industries: B2B Technology, Collections, Health Insurance, Home Improvement, Property & Casualty Insurance, Retail, Utilities, and Financial Services.

B2B 52

B2B Healthcare Contact Center Enterprise 52

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 71

Contact Center Government Customer Care outsourcing 71

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

customer sure

FEBRUARY 1, 2023

Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006.

Feedback 62

Feedback Morale Metrics Customer Experience 62

VirtualPBX

APRIL 10, 2024

They are utilized by a wide range of industries including insurance, banking, retail, healthcare, and technology, among others. This is where we collaborate closely with you to tailor solutions to your unique needs and objectives. We’re dedicated to providing communication solutions that exceed your expectations.

Contact Center 59

Contact Center Wait times CRM Healthcare 59

AWS Machine Learning

MARCH 31, 2023

For our use case, we process an Acord insurance document to enable straight-through processing, but you can extend this solution to any use case, which we discuss later in the post. The insurance industry uses STP to streamline the underwriting and claims process. Insurance documents are inherently varied.

Construction 67

Construction APIs Accountability Banking 67

Dialer 360

MAY 1, 2023

The insurance industry is known for providing valuable financial protection to individuals and businesses. However, providing excellent customer service can be a daunting task for insurers, especially with the increasing demand for personalized experiences. What is Contact Center Software?

Contact center software 48

Contact center software Contact Center Wait times First call resolution 48

TechSee

MARCH 5, 2019

Claims processing is a key touchpoint in the customer life cycle, and insurers have only a short window of opportunity to satisfy policyholders. Companies that strategize their efforts to improve insurance claims processing can expect higher levels of operational efficiency.

Self service 95

Self service Technology Marketing Customer Experience 95

Outsource Consultants

AUGUST 15, 2022

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Segments of the industry, such as marketplace enrollment and COVID testing, have also begun to rely on outsourcing even more heavily. Handling Office Overflow.

outsourcing 67

outsourcing Healthcare Contact Center Call Center 67

TechSee

OCTOBER 5, 2021

While the lack of drivers affects many industries, the petrol crisis is the most acute as fuel tanker drivers need additional qualifications aside from their HGV license in order to be able to transport petrol, making these drivers an even rarer commodity. How to Ensure Business Continuity. Expect the Unexpected with Remote Visual Assistance.

Engineering 207

Engineering Transportation Enterprise Technology 207

Interactions

AUGUST 12, 2021

IVA for Insurance: Transforming the Policyholder Experience. We’re thrilled to announce that we’ll be leveraging our knowledge from millions of industry focused conversations and design expertise into the Insurance space. Insurers are at the brink of a major transformation because customer preferences have dramatically changed.

Customer centricity 62

Customer centricity Self service Management 62

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? If you’re an insurance service provider, then you must know this. The key to success for your business doesn’t just lie within your insurance policies but also in the experience you provide to your customers.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Engineering 52

ConvergeOne

JUNE 27, 2023

Healthcare employees know that securing sensitive patient information in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations is critically important. As the healthcare industry modernized, storing health data transitioned from physical patient files to cloud-based solutions.

Healthcare 64

Healthcare Accountability Personalization Enterprise 64

ShepHyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. Cassidy McDonnell is the Creative Solutions Manager at Balto.

Scripts 196

Scripts Customer Experience Employee engagement Best practices 196

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 71

Sales Customer Service outsourcing Government 71

Creative Virtual

DECEMBER 8, 2022

Every year we take this opportunity to reflect on the hard work of our team, our contributions to the conversational AI industry, and a few of our company’s biggest highlights from the past 12 months. Creative Virtual is the clear Innovation Excellence Leader in a crowded and competitive conversational AI industry.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Fonolo

NOVEMBER 19, 2020

Just under 50% of respondents indicated they currently use some form of call-back solution in their enterprise contact centers, with UK businesses leading the charge. Earlier this year, Fonolo teamed up with the Ryan Strategic Advisory to gain insights into how the industry utilizes call-back technology. Read on to learn more!

Contact Center 162

Contact Center Abandon rate Enterprise Government 162

CSM Magazine

SEPTEMBER 12, 2023

Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries.

Marketing 59

Marketing Telecommunications Healthcare Coaching 59

CSM Magazine

JULY 24, 2023

Workers’ compensation insurance is vital for small businesses. In this blog post, we explore the rules and regulations of workers’ comp insurance, helping small business owners understand the importance of compliance and the benefits of providing adequate coverage for their employees. Who Needs It?

Management 52

Management 52

AWS Machine Learning

NOVEMBER 3, 2022

This two-part series highlights the AWS AI technologies that insurance companies can use to speed up their business processes. These AI technologies can be used across insurance use cases such as claims, underwriting, customer correspondence, contracts, or handling disputes resolutions. Solution overview.

APIs 84

APIs Construction Analytics Technology 84

TechSee

JUNE 18, 2019

The insurance industry is at the forefront of the digital revolution. Mounting competition from non-traditional players cannibalizing market share with innovative business models has forced P&C insurers to integrate digital technologies into their operations to keep pace. The insurance company is saved!

Contact Center 132

Contact Center Engineering Marketing Technology 132

Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. The real beauty in this solution lies in its simplicity! For customers, it means frustration and a bad CX.

Technical Support 76

Technical Support Contact Center Healthcare Sales 76

CSM Magazine

NOVEMBER 2, 2023

Miami and Palo Alto, Foundever a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents. About Foundever Foundever is a global leader in the customer experience (CX) industry.

Customer Experience 52

Customer Experience Coaching Telecommunications First call resolution 52

CSM Magazine

JULY 12, 2023

Personalized Services We’ve all heard the saying, ‘One size doesn’t fit all’ This stands very true in the moving industry as well. In understanding this, companies are now offering month-to-month storage options or providing temporary warehousing solutions.

Customer Experience 52

Customer Experience Feedback Customer Support Technology 52