Creative Virtual

OCTOBER 8, 2021

This week of celebrating customer service professionals and successful customer service experiences should just be the beginning of a renewed focus on your own customer service and CX strategies. Conversational AI solutions, like chatbots and virtual agents, can have a powerful impact on customer loyalty and retention.

Customer Service 105

Customer Service Virtual Agent Chatbots Self service 105

Call Center Weekly

MAY 1, 2019

With their day job out of the way, contact center professionals will refocus their creativity and skills towards building strong customer communities. Product Development Contact center professionals have always had to be experts in the products, services, and markets they support.

Contact Center 256

Contact Center Technical Support Feedback Engineering 256

CSM Magazine

OCTOBER 27, 2023

These skills gained through comprehensive call center coaching equip them to better understand client needs and articulate solutions. Representatives who are skilled across multiple areas can adapt to changing customer expectations and devise creative solutions, thereby reducing frustration and enhancing the customer experience.

Customer Service 64

Customer Service Customer centricity Coaching Customer retention 64

Vistio

JANUARY 30, 2024

Its ability to analyze massive datasets and provide creative solutions makes it an ideal companion for customer service professionals. Creative Problem Solving: While AI systems have come a long way, they may still struggle to comprehend and solve complex, out-of-the-box problems.

Customer Service 52

Customer Service call center software Technology Chatbots 52

ShepHyken

AUGUST 21, 2020

Design better solutions to intuitively instigate adoption. Ricardo Saltz Gulko is the Eglobalis managing director , a global strategist, thought leader, CX practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Adopt new behaviors.

Customer Experience 617

Customer Experience Government Feedback Management 617

CSM Magazine

FEBRUARY 22, 2024

As a customer service professional, cultivating and exemplifying a customer service mindset is not just an asset but a necessity. Active Listening Active listening is identified by 64% of HR professionals as the most critical leadership skill. Be present in the conversation, and avoid distractions.

Customer Service 52

Customer Service Feedback Customer centricity Best practices 52

Lumoa

DECEMBER 19, 2023

Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Feedback 83

Feedback Banking Chatbots Automotive 83

24-7 InTouch

JANUARY 9, 2024

CAIRO, EGYPT – January 10, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, has announced the creation of more than 500 full-time jobs in Cairo. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

Technology 64

Technology Personalization Customer Experience Management 64

Customer Service Life

DECEMBER 20, 2023

Company leadership felt like there was almost always an opportunity to solve a problem for a customer and it just required the right amount of creativity. Customer service professionals are hired and wired to find solutions for customers. Think about it. I watched that teller die inside just a bit in that moment.

Upselling 83

Upselling Contact Center Engineering Banking 83

ShepHyken

JANUARY 24, 2020

Mobile solutions provide an array of capabilities to support associates’ working lives, such as communication, shift swapping, inventory management, and more. What’s more, when staff feel encouraged to be themselves, creativity levels are also likely to rise as they’re able to share their ideas and opinions with the team and customers.

Customer Service 318

Customer Service Employee engagement Morale Technology 318

Horizon CX

AUGUST 7, 2023

Through these interactions, people can learn from each other, broaden their perspectives, and foster creativity and innovation. Embracing diversity has been shown to lead to increased creativity, improved problem-solving, enhanced innovation, higher employee satisfaction, better business performance, and a stronger sense of community.

Morale 52

Morale Employee engagement Education Marketing 52

Nicereply

NOVEMBER 13, 2023

Service teams are responsible for providing solutions to customer problems. When customers seek assistance, it’s crucial to provide quick and efficient solutions. To better understand customers and provide the right solutions, reps must ask all the necessary questions and analyze their situation thoroughly.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

24-7 InTouch

OCTOBER 12, 2023

Cairo’s highly educated and skilled workforce of IT, customer service, and finance professionals serving over 12 languages makes it a strategically positioned market for IntouchCX client partners. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, technology, and AI and automation solutions.

Finance 64

Finance Education Marketing Technology 64

Outsource Consultants

DECEMBER 13, 2021

Our professional relationships matter too, and shouldn’t be left out of our holiday generosity. Just like a fresh set of eyes can unlock creative solutions, a fresh approach to training can elevate plateaued agent performance. But what about the other important people in our lives? Agent Recognition & Incentives.

outsourcing 128

outsourcing Gamification Morale Call Center 128

Aspect

MARCH 26, 2020

The volume of requests is spiking on our end and we wanted to communicate a few areas that seem to be more common in an effort to share ideas and solutions. We pulled some of our best and brightest together and within 15 minutes we had the customer’s requirements and developed a creative plan to use an algorithm to select calls for diversion.

At home agents 155

At home agents Contact Center Interactive Voice Response Call Center 155

Aspect

JANUARY 17, 2020

Whether it’s in my personal life or professional life, I can’t help myself. In fact, o ver the past several years, companies have discovered that they can improve employee performance, encourage team collaboration and boost individual creativity by creating friendly competition through gamification.

Gamification 144

Gamification Contact Center Surveys Management 144

JivoChat

FEBRUARY 5, 2023

Check out the article to discover some of the best online management courses, one of them can be exactly what you need to take the next step in your professional life. You will also get to know proven processes for generating ideas and brainstorming solutions. 7 Best Online Management Courses to Improve Your Skills 1. Workload: 4.5

Management 75

Management Technology Accountability Time management 75

SmartAction

MAY 23, 2023

FORT WORTH, Texas, May 23, 2023 /PRNewswire/ — SmartAction , a top-tier AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, is proud to announce the successful closing of a new round of funding.

Real estate 85

Real estate Virtual Agent B2B Contact Center 85

CSM Magazine

JANUARY 9, 2024

With the rise of remote work and the increasing number of people working from home, it’s more important than ever to design a workspace that fosters creativity and focus. Custom-shaped photo prints, in particular, can help you express your creativity and personality in a distinctive way.

Personalization 52

Personalization Technology Management 52

JustCall

APRIL 15, 2024

Despite this, they are expected to remain calm, composed, and professional at all times. Lack of autonomy and creative outlets Management policies give agents little to no autonomy to solve problems creatively. ” Reward quality service, creativity in handling tough calls, and going the extra mile.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

Quality Contact Solutions

AUGUST 26, 2021

The good news is that most outsourcing partners will help find the best solution to accomplish your objectives. Customer service and support offerings allow for custom and specialty solutions scaled to any business of any size. The reality is these solutions are only a fraction of the telemarketing services available.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

24-7 InTouch

APRIL 12, 2023

WINNIPEG, MB – APRIL 12, 2023 – IntouchCX, a global leader in contact center and technology solutions, has been named a winner in the 2023 Excellence in Customer Service Awards by Business Intelligence Group. IntouchCX received the award in the Technology of the Year category for its Generative AI solution.

Technology 52

Technology Customer Service outsourcing Consulting 52

Natalie Petouhof

JUNE 27, 2022

Natalie Petrouhoff, author of: “Empathy In Action” Ebony Haywood is a writer, teacher, and energy healer who helps people unblock their creative flow and generate solutions for their personal and professional lives.

Personalization 52

Personalization 52

CSM Magazine

JUNE 12, 2023

When things get out of hand, you may feel like jumping in immediately to find a solution and end a tense and uncomfortable situation. Offer Choices and Solutions By offering choices and solutions to the parties involved you are making them feel empowered and respected.

Consulting 52

Consulting Consulting Personalization 52

Creative Virtual

FEBRUARY 9, 2021

Last week Creative Virtual joined our partner Spitch as co-sponsors of The European Chatbot & Conversational AI Summit. Our session, The Omnichannel Solution: Chatbots + Voice , explored combining natural language chatbots with speech recognition capabilities to create powerful voicebot solutions.

Chatbots 59

Chatbots Best practices Technology Sales 59

CSM Magazine

AUGUST 10, 2022

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that The Wine Society has successfully implemented its Gateway Services, Agent Assisted and E-Commerce Payments technology to meet increased demand as orders soared during the pandemic.

Interactive Voice Response 59

Interactive Voice Response Banking Technology Customer Service 59

Cincom

AUGUST 25, 2020

As Sponsorship Chair for the IAMCP Board, Kavanagh will be collaborating with other highly engaged Microsoft Partners to provide them with unique and creative opportunities to present their knowledge to the constantly evolving virtual membership. Cincinnati, OH (August 24, 2020) – Cincom Systems, Inc. , About Cincom. Media Contact.

Enterprise 88

Enterprise Accountability Sales Technology 88

CSM Magazine

OCTOBER 11, 2023

You need to have strong qualities such as being able to keep your temper at all times, expressing yourself in a clear and concise manner and finding solutions easily. Altresume Helps Deliver a Professional-Looking CV The first thing that a company looks for when hiring any employee is professionalism.

Customer Service 52

Customer Service Personalization Management Customer Experience 52

Steve DiGioia

DECEMBER 5, 2016

The solution is to keep customers “front and center” for leaders and everyone else. When you lack commitment, you lack creativity. The solution to this issue is to be very clear about what made the organization successful in the first place. Metrics are designed to focus on what the organization wants to achieve.

Customer centricity 264

Customer centricity Metrics Consulting Consulting 264

TechSee

MARCH 5, 2020

Every customer service professional knows that running a successful call center is a constant balancing act. Managers therefore need to seek creative solutions to increase productivity without overworking their people. The Visual Solution. Visual Assistance provides an excellent solution to the training dilemma.

Call Center 145

Call Center Average Handle Time Contact Center Metrics 145

Creative Virtual

MAY 4, 2021

In a recent discussion with ISG , Creative Virtual Founder & CEO, Chris Ezekiel, pointed out that he has seen a shift in the focus of organizations when implementing conversational AI. Five years ago, the business cases for these solutions were heavily centered around contact deflection. Often, you’ll find they go hand-in-hand.

Virtual Agent 95

Virtual Agent Chatbots Self service Contact Center 95

IdeasUnlimited

NOVEMBER 29, 2023

IdeasUnlimited, a distinguished player in the Business Process Outsourcing (BPO) and call center services sector, has consistently demonstrated excellence in delivering top-tier solutions to its clients. The recognition from Clutch reinforces IdeasUnlimited’s reputation as a provider of unparalleled BPO and call center solutions.

Business Process Outsourcing 59

Business Process Outsourcing industry standards Call Center outsourcing 59

Nicereply

MARCH 12, 2020

The real-time nature of a chat request requires that customers receive a fast, accurate, professional response every time. Revolut is an app-based Fintech solution that helps customers access multiple currencies more quickly and easily. Delivering that at scale can be a difficult challenge.

Feedback 98

Feedback Customer Experience Customer Support 98

JustCall

APRIL 3, 2023

If you want to cut through the noise and make an impact, you need to leverage the power of creative sales voicemails. These creative sales voicemails can be the difference between instant callbacks and ignored messages. Use a friendly tone: It is critical to sound friendly yet professional when leaving a message.

Sales 52

Sales Scripts Telemarketing Personalization 52

Serenova

APRIL 7, 2020

While the situation evolves, we know with certainty that the cloud is the only viable solution for contact centers to transition their agents to safely work from home and meet increased demand while maintaining positive customer experiences and business continuity. A Fully Supported WFH Solution Live in Just Two Hours.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

Uniphore

JANUARY 13, 2022

Being an early riser, some of my best and most creative thinking occurs before I even get to work! It makes a huge difference in the focus, creativity and success of our teams. In my professional life, I had a peer at PepsiCo who instilled the value of “knowing the business.” At around 6 a.m. U: Did you have a mentor growing up?

Customer centricity 98

Customer centricity Marketing Technology Personalization 98

Creative Virtual

MARCH 25, 2021

This has involved a lot of trial-and-error as we learned new skills and created new routines in both our personal and professional lives. Unfortunately, not all companies tackle the implementation of conversational AI solutions with a realistic understanding of what it takes to make them successful.

Self service 59

Self service Virtual Agent Chatbots outsourcing 59