JivoChat

AUGUST 10, 2023

Are you looking for solid ways to boost ecommerce sales without draining your time and budget? From generating brand awareness to converting leads, affiliate marketing can help ecommerce businesses scale their sales generation efforts without sacrificing company resources. And speaking of partnering with the right affiliates … 1.

Sales 75

Sales Marketing SaaS Construction 75

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 107

Sales Marketing Metrics APIs 107

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. Since the beginning, I knew there was something unique about this company. We saw there was a true cultural fit.

Sales 71

Sales Customer Service outsourcing Government 71

ShepHyken

SEPTEMBER 7, 2023

In fact, in a three-year study, companies that implemented a well-designed customer success program saw a 91% return on investment and more productive CX teams. What does a “well-designed customer success program” even look like? Partnering with your sales team here can help. Don’t get locked into unfavorable terms!

Customer centricity 338

Customer centricity B2C Feedback Upselling 338

CSM Magazine

OCTOBER 7, 2021

Empirix , an Infovista company and leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years. Cormican has more than 20 years of experience working in sales, channel, and distribution.

Contact Center 52

Contact Center Marketing Interactive Voice Response Strategic Value 52

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. Since the beginning, I knew there was something unique about this company. We saw there was a true cultural fit.

Sales 62

Sales Customer Service outsourcing Government 62

Integrity Solutions

JUNE 18, 2021

Being a coach for sales teams has never been more important. Here are 10 sales coaching articles that can inspire new thinking, motivate your sales leaders and ultimately move the needle on your sales team’s performance. When your sales leaders hear the word “coach”, what comes to mind for them?

Coaching 96

Coaching Sales Transportation Employee engagement 96

Quality Contact Solutions

MARCH 15, 2021

One of the least favorite tasks of a seasoned sales rep is cold calling prospective customers. A reliable outsourced telemarketing partner can be your ace up the sleeve. Another sure-fire way to keep your internal team motivated is to partner with an outsource telemarketing organization specializing in l ead generation.

Telemarketing 98

Telemarketing outsourcing Sales CRM 98

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

Expivia

NOVEMBER 30, 2021

No matter what type of call center you operate, you’ll need to manage sales. Even customer support is a sale in a way, a sale on continued business. . But, how do you get you to improve call center sales in your business? The Problem Most Call Centers Sales Teams Face. On sales programs, ERQ is the end goal.

Call Center 98

Call Center Sales Scripts Outbound sales 98

delighted

JUNE 30, 2022

This post is a guest contribution by Emma Kimmerly, Partner Marketing Lead at Friendbuy. But your happiest customers can do more than provide validation and direction – they can also become significant revenue drivers for your business through a referral program. What is a referral program? High margin growth.

Sales 79

Sales Advertising Surveys Marketing 79

ShepHyken

DECEMBER 3, 2023

Regarding service and CX, he’s one of the best, and this short article will give you a few insights into his thinking about moving from another “flavor of the month” to a program that lasts and makes change. My Comment: I’m a big fan of loyalty programs. Often, this falls into the marketing and/or sales departments.

Customer Service 152

Customer Service Personalization Surveys Chatbots 152

Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. The topic of increasing sales is so prevalent that thousands of books and articles are published. Increase Sales with Cross-Selling. Sales and Service.

Sales 98

Sales Upselling B2C Best practices 98

aircall

MARCH 17, 2021

Hitting sales targets and goals, increasing revenue, enhancing the brand — it’s all part of sales planning. When you use best practices in sales planning, everyone involved benefits — marketing teams, sales managers, sales teams, and your customers. How do you leverage your sales plan for success ?

Best practices 62

Best practices Sales Contact center software Contact Center 62

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

CrazyCall

MAY 20, 2019

Especially when you’re working in sales. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus.

Sales 123

Sales Coaching Scripts Education 123

Satrix Solutions

MARCH 25, 2019

In part 1 , I shared the insights we believe every company should be striving to capture from the sales process. In part 2 , I covered some of the most common methods companies use to acquire those insights, with our strong recommendation that every company implements a Sales Win Loss Program. Sales Win Loss Program Criteria.

Sales 60

Sales Consulting Consulting Feedback 60

Quality Contact Solutions

DECEMBER 31, 1969

Clients are hesitant to lose control of one of the most important elements of their marketing and sales operation: setting appointments for their inside sales staff. However, most inside sales organizations can’t do appointment setting and closing successfully. They need to stay focused on sales. Start a Conversation.

Telemarketing 58

Telemarketing Sales Scripts outsourcing 58

ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. Mitel’s leadership team sat down and looked into the UC crystal ball. Our prediction? But supporting hybrid work isn’t enough. “In

Surveys 177

Surveys Education Enterprise Technology 177

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Enterprise 114

Enterprise Education Best practices Customer retention 114

aircall

FEBRUARY 13, 2017

Sales calls are a necessity for every business. Yet, over the past 20 years the sales process has evolved a great deal and sales people were forced to adapt. Every type of organization has suffered the impact from SMBs to large companies or sales consultants. How sales has changed in the past years. That’s huge!

Sales 83

Sales Customer centricity Coaching CRM 83

CSM Magazine

MAY 14, 2024

CommBox, the leader in AI and automated customer communications, is today launching its new partner programme, CommBox Connect. CommBox Connect is designed to open these capabilities to the broader partner ecosystem.

Marketing 52

Marketing Consulting Consulting Technology 52

JustCall

MARCH 29, 2022

While the fundamentals of sales remain the same, the way it is done has seen significant transition over the years. And a big part of the reason for that is hyper-competition across industries, which has pushed sales automation into the mainstream conversation. This is where sales automation comes in. What is Sales Automation?

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

Quiq

JUNE 22, 2022

The result: You foster greater trust and close more sales. Drive revenue and sales. Google Business Messages isn’t just a conversational tool—it’s also a sales opportunity. By providing thoughtful product recommendations and guiding customers through the purchasing process, you can convert leads and score more sales.

Sales 56

Sales APIs Best practices Analytics 56

Education Services Group

SEPTEMBER 29, 2020

As a sales leader in a thriving Customer Success marketplace, it pains me to see the dysfunction that often exists between these two power-house organizations. Political tug of war over revenue, CS cleaning up ‘bad-fit’ customers, sales running out of referenceable clients from less-than-ideal delivery scenarios. Shorter sales cycles.

Sales 52

Sales Benchmark B2B SaaS 52

24-7 InTouch

APRIL 17, 2024

. “We are excited for what the future holds for us as we continue to grow and empower our teams to think beyond conventional boundaries while delivering outstanding results for our global client partners.” We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.

Contact Center 105

Contact Center Technology Sales Management 105

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. That was followed by the undecided (24%) leaving only 13% of participants who voted against the motion (believing that Sales should own the renewal). If you don’t fully understand these cases yet, that’s OK.

Upselling 98

Upselling SaaS Sales Accountability 98

TLC Associates

NOVEMBER 11, 2019

of their daily schedule is spent on sales-related activities. It’s a byproduct of the digital revolution, and can be overcome by revamping sales processes to align with the times. Some brands are considering an outsourced contact center as part of their sales process, funneling qualified leads to their sales team.

outsourcing 40

outsourcing Sales Outbound sales Contact Center 40

CSM Magazine

OCTOBER 12, 2022

. “Out of the box, the new platform requires no development, but it still delivers the same quality of modules and time-saving processes as many of our bespoke programs. However, because it’s more accessible, large-scale and smaller businesses will enjoy an excellent return on investment.”

Sales 52

Sales Construction Finance Marketing 52

Global Response

MARCH 13, 2024

Customer retention and loyalty programs : Outsourcing providers design and manage customer retention strategies to increase customer loyalty and reduce churn. Sales and lead generation : CX outsourcing companies also provide sales-related services, including lead generation, sales calls, upselling, and cross-selling.

outsourcing 62

outsourcing Best practices Feedback Customer retention 62

Nicereply

OCTOBER 11, 2022

Common problem Support leaders come up against is that it’s difficult to tie their work to sales or renewals. We sat down to chat about this program and how others might be able to bring this to their organizations. That is already Sales’ source of truth, so it made sense for it to be ours as well.

Sales 52

Sales Customer centricity Education Self service 52

VirtualPBX

MARCH 10, 2022

Becoming A High-Earning VoIP Partner. This week we discussed why VirtualPBX provides the perfect partnership in our “Becoming a High-Earning VoIP Partner” webinar. The partner webinar recap is available for viewing now. Also, we answer questions about the structure of this program and why to choose us.

voip 98

voip Sales Accountability Marketing 98

Quality Contact Solutions

JANUARY 6, 2021

Do you want to capture more market share? Do you need to save costs? When it comes to increasing sales, think about an outbound call center like a Swiss Army Knife. So if you’re thinking, “ I can’t use a call center because I already have an inside sales team ,” you’re missing the point.

Call Center 52

Call Center Sales B2B Accountability 52

aircall

MAY 4, 2022

Do you know what really motivates your sales reps? Sales reps generally fall into two categories—or somewhere in between. Understanding what motivates each of your sales reps is the key to unlocking their best performance. Extrinsic Sales Motivation Factors. Intrinsic Sales Motivation Factors.

Gamification 62

Gamification Sales Coaching Upselling 62

Anexa BPO

FEBRUARY 6, 2023

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales. Sponsors of the 17th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Learn more about the Stevie Awards at www.StevieAwards.com.

Sales 40

Sales Customer Service Contact Center outsourcing 40

CSM Magazine

APRIL 4, 2024

Central to the success of any affiliate marketing initiative are the best affiliate programs, which provide a platform for brands to collaborate with affiliates and harness their marketing prowess to drive sales and brand awareness. In the realm of customer affiliate marketing, content is king.

Marketing 52

Marketing Education Consulting Consulting 52

CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Tiffani Bova. Tiffani Bova.

Sales 133

Sales Consulting Consulting Coaching 133