article thumbnail

Case Study: A Strategic Approach to Driving Revenue Through Upselling

24-7 InTouch

In an industry where maintaining a competitive edge is crucial, consumer goods retailers face constant pressure to improve customer satisfaction and drive sales. Upselling can boost revenue and enhance the shopping experience, making it a vital strategy for sustained success.

article thumbnail

Who should own the Renewals and Upsells? Sales or Customer Success?

CSM Practice

In whatever situation, the question “Who should own the renewals and upsells?” That said, many experts in this field are taking time to brainstorm to come up with a specific answer to the question, “is it sales or customer success’ responsibility?”. is considered to be a crucial topic among the Customer Success community.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is Upselling? (And 7 Steps to Becoming an Upselling *Machine*)


There are a lot of benefits to upselling. Upselling is great. That’s not always easy – but we’re going to look at 7 tried and true techniques that will make your upselling as effective and as sustainable as possible. In this post: What is upselling? First, what is upselling? Upselling isn’t always done well.

article thumbnail

How Do You Upsell an Existing Customer?

Satrix Solutions

Driving revenue can take on many shapes and forms, with upselling to existing customers being an important contributor to growing profits. The main draw for upselling to existing customers is that it provides a new revenue stream with no (or minimal) additional customer acquisition cost (CAC) that obtaining new accounts require.

article thumbnail

How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

See how sales can use real-time transcription to identify upsell opportunities and increase revenue. In this session, you will: Discover opportunities for agent enablement tools to increase first call resolution. Learn about advances in Conversational AI/Voicebots to reduce agent load.

article thumbnail

Why Every Business Needs to Cross-Sell and Upsell in 2022


Most businesses focus on acquiring new customers to make more sales. Scaling your sales strategy for 2022. To build a modern sales organization, view sales as a function of your business. That means upselling, cross-selling, or down-selling, so let’s break down each type so you can easily leverage and implement them. .

article thumbnail

5 Things You Most Likely Didn’t Know About Listening Effectively In Retail Sales

Myra Golden Media

Join me as I go over how important listening is in retail sales, and I share 5 things you most likely didn’t know about listening in retail sales. Take The Importance of Listening in Retails Sales on LinkedIn Learning and . Duration: 18m 47s. Take a look at the course introduction here.

Sales 266
article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.