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Top 6 Reasons to use technical support call center outsourcing

Quality Contact Solutions

It’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle. This could be sales, accounting, customer service, payroll and general human resource management. Why would technical support be any different? Building a solid IT support team is hard to do and to maintain.

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5 Reasons You Should Invest in a Technical Support Team

Call Center Pros

For every business, it is essential to have a technical support team. They believe that employing technical support would be costly and they might not need it. It is vital to provide your customers with the world-class tech support for gaining their trust and for maintaining high client retention rate.

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Support Talks: Sales as Part of a Customer Experience Team

Nicereply

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111
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The Making of a Contact Center Superagent

Contact Center Pipeline

Next-available agent routing models have long relied on the use of experienced agents who have been cross-trained to handle a wide variety of call types, from technical support to billing to sales. Within today’s contact center, however, several trends are converging and creating […].

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Our contact center agents in customer service and technical support are being asked to up-sell and cross-sell. How do we help them become comfortable with this change and be effective?

DMG Consulting

Question: Our contact center agents in customer service and technical support are being asked to up-sell and cross-sell. Answer: Agents in traditionally “non-sales” contact center roles are frequently asked to sell, due to evolving customer experience standards.

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Are Outbound Calls Reaching Your Customers? There’s a New Way to Be Sure!

Cyara

For the businesses, this means lost sales and customer service opportunities, as well as brand damage. This ensures that they pass through filters and are being answered by end-users. When they appear incorrectly, are not branded, or are marked as spam, they’re unable to get through. For customers, it means frustration and a bad CX.

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The Effective way to Sales, Customer Success, and Implementation Handoff

CustomerSuccessBox

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Why are Sales to CS handoffs a tricky stage? The first step after a sale is successful is onboarding.

Sales 52