3 Common Challenges in SaaS Sales

Integrity Solutions

The three most common SaaS sales challenges can be overcome and lead to breakthrough levels of success. Anyone who’s been in sales will tell you: The job comes with some unique challenges. A good rule of thumb is to analyze where the deal is in the sales process.

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5 SaaS Renewal Process Best Practices for Customer Retention

Totango

You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer.

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SaaS Customer Onboarding: Why It’s Valuable to Software Companies

TeamSupport

Even the easy deals require extensive brand awareness efforts, targeted marketing, testimonials, sales conversations, proposals, and so much more. Customers tend to expect the amount of attention they received during the sales process to continue once they sign on the dotted line.

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97 Super-Effective Sales Tips From Top Sales Gurus

CrazyCall

Especially when you’re working in sales. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks.

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Proven SaaS Customer Success Best Practices to Increase Lifetime Value

Totango

Recurring revenue is the lifeblood of any SaaS enterprise operating within today’s new subscription economy. It requires you to use SaaS customer success best practices centered around mutual growth, a deep understanding of customer behavior, and constant monitoring of your customer’s journey.

Data is the Path to Sales for SaaS Providers

Amity

Software as a Service or SaaS is a different beast compared to other technology products or services. In addition, SaaS customers are pretty well-informed and are usually technology experts as well. What you should do is identify who needs your SaaS and focus on market penetration.

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Data is the Path to Sales for SaaS Providers

Amity

Software as a Service or SaaS is a different beast compared to other technology products or services. In addition, SaaS customers are pretty well-informed and are usually technology experts as well. What you should do is identify who needs your SaaS and focus on market penetration.

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Is On-Premise Software Dead? Why So Many Companies are Moving to SaaS

TeamSupport

Your work computer likely has Windows and the Office suite installed directly on the machine, so why shouldn’t you have software for sales, customer support, marketing, or other industries right alongside it? Here are a few reasons why so many companies have made the switch to SaaS….

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How SaaS Help Desk Software Helps in Achieving Business Goals

ProProfs Blog

Lead generation, sales, and operations continue to be the top business goals, but customer service is the foundation of organizational success. Employees are responsible for varied business activities like marketing, operations, finance, and sales.

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4 customer onboarding metrics that SaaS companies should measure!

CustomerSuccessBox

As you know, the importance of post sales functions is increasing in the subscription economy. Customer onboarding is one of the most crucial and first post sales function that the customer experiences and their experience decides whether to renew the contract or not.

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Why Customer Loyalty is Essential to SaaS Companies

TeamSupport

It’s no secret that the SaaS (Software-as-a-Service) industry is on fire right now. After all, so many businesses are evaluating SaaS options that even if they churn, there will be five more waiting and ready to sign up, right? Loyal customers can help sales in two specific ways.

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Customer Success Management in SaaS – LiveChat Team Strategy

LiveChat

Every company, especially SaaS businesses, face some of the following challenges and situations: High churn rate. These days, with cloud technology, SaaS and B2B economy, the sales model has shifted to renewal sales: pay-as-you-go and subscription plans. Online Sales

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Why your SaaS might need an onboarding specialist?

CustomerSuccessBox

Onboarding can be done by a customer success manager (CSM), an onboarding specialist or some other department (sales, support etc) depending on the specific requirements. After your sales team has closed the deal with a customer, an onboarding specialist comes into the picture.

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SaaS Companies: Implement a Product NPS Program in 5 Simple Steps

PeopleMetrics

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies.

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A Complete Guide to Skyrocket Your SAAS Sales

LiveChat

The SAAS industry has experienced continuous growth over the years and is only going to grow bigger. And you’ll need to exceed your sales goals to become part of the more successful and established SAAS companies. Start with a Sales Model. Sales best practices saas

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How to Increase Product Adoption Rates: Tips for SaaS Enterprises

Totango

If you have a large number of customers, product lines or sales channels, customer success software will be especially useful. Congratulations! You’ve won a new customer and helped them learn how to use your product or service. What happens next? In a perfect world, the customer would fully leverage it, then spread the word about your business to their friends and community.

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The new ABCs of SaaS

Amity

to the selection of merchandise and the personal quality of the service, everything at Selfridges was designed to convert customers to the next sale. However, our approach to free trials remains stuck in the early days of the SaaS industry.

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SaaS Customer Engagement Metrics That Can’t Be Ignored

Totango

Every successful SaaS company must be a strict disciple of the culture of the customer. SaaS customer engagement, therefore, needs to inform the entire customer journey. Rather than focusing just on sales and renewal, you can maximize every stage of the customer journey by delivering the right level of engagement at the right time. In order to do that, you need to use the right SaaS customer engagement metrics. SaaS Customer Engagement Begins with the Right Metrics.

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A Smarter Way for SaaS Companies to Reduce Customer Churn

inSided

For most SaaS companies, the biggest source of revenue comes from renewals and upsells after the initial sale. Since acquiring new customers is more expensive than keeping your current ones, reducing customer churn is crucial to growth and success

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Top 5 SaaS Customer Success Health Metrics and 5 Runner-Ups

ClientSuccess

Every SaaS company will have a slightly different DAU/MAU baseline or target Some SaaS solutions are such that users should login and use the product every day to be considered “active” Others consider “active” to be users logging in once per week.

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Effective Tips to Reduce Customer Acquisition Costs for SaaS Businesses

CSM Magazine

Customer acquisition cost, often abbreviated to CAC, is an important metric all SaaS companies need to optimize. Being in charge of, or owning, a SaaS company makes you all-too-aware of how important it is to develop a strategy to effectively reduce your CAC.

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The Essential Sales (Summer) Reading List

aircall

Vacations — and other OOO moments — provide sales professionals with a unique opportunity to gets some needed relaxation but also to enhance their job-related knowledge base. Sales is a study in motivational psychology. Great sales professionals understand the why as well. Sale

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Don't forget to put the Service in your SaaS

PeopleMetrics

When you are selling a SaaS product, you really need to think about what you’re actually selling. One of the benefits of being a SaaS product is that you can collect a lot of metrics because you have all the data, so we measure the things our clients care about.

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What Support Metrics Should SaaS Companies be Using?

Kayako

But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. A lot of the structure of your SaaS support model can be built around the insights from your conversation volume.

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21 Most Active Sales Influencers on Social Media in 2018

CrazyCall

Sales influencers adore doing this. If you want to follow everyone on this list, check out the list on Twitter , where we’ve brought together all the sales influencers, so you can easily check their profiles and follow each person you want to. CEO of A Sales Guy Inc.

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7 Tips for Better SAAS Board Meetings

AskNicely

We interviewed directors of SaaS startups to get their insights. Should we ramp up the training of our sales team from x to y this month? The post 7 Tips for Better SAAS Board Meetings appeared first on AskNicely.

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5 Timeless Sales Strategies to Help You Win More Deals

aircall

The internet is full of sales strategies that aim to help you reach your monthly quota in no time. “Be Of all the sales strategies, this one is by far the most important. A hiccup here could mean all your other sales strategies have been in vain. Sales Strategies: Unpacked.

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7 Tips for Better SAAS Board Meetings

AskNicely

We interviewed directors of SaaS startups to get their insights. Should we ramp up the training of our sales team from x to y this month? The post 7 Tips for Better SAAS Board Meetings appeared first on Net Promoter Score from AskNicely.

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How to Create Enablement Content Your Sales Team Actually Uses

aircall

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Building the bridge between marketing and sales. Sales

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SaaS customer retention best practices to maximize renewals

CustomerSuccessBox

In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are.

De-Risking the First 90 Days for Your SaaS Customer

Amity

Yet, this is often of the hardest points in an implementation for both customers and SaaS providers. Most companies likely employ a number of systems to satisfy business requirements ranging from email, billing, and sales automation to support tickets.

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Sales as a Service

Help Scout

In 2015, we arrived at the somewhat reluctant conclusion that it may be time for Help Scout to explore “doing sales.”. For a business that prides itself on being customer-first and product driven, the concept of sales — even sales as a service — was fraught.

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The Four Gears of B2B SaaS – Part 1

Amity

While Geoffrey Moore is clear that the Four Gears model applies to consumer markets, as the SaaS business model evolves and industry adopts more of the tactics of consumer markets, it starts to resemble the B2C markets in many ways. The Four Gears Model for B2B SaaS.

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The Four Gears of B2B SaaS – Part 2

Amity

In Part 1 we expanded Geoffrey Moore’s Four Gears model to this emerging B2B model ( SaaS 2.0 ) In this post we will examine how to operationalize the four gears. Four Gears Model for B2B SaaS. Four Gears Model for B2B SaaS. Customer Ops takes over where Sales Ops ends.

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Sales or Customer Success?

Amity

SaaS Tattler Issue 81 - Sales or Customer Success? To help break down silos, w e've decided to dedicate this issue of the SaaS Tattler to aligning the key customer-facing teams within your organization. " • Why Should Sales Care About Customer Success?

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How Top SaaS Companies Use Customer Success to Answer Their Biggest Marketing Problems

Amity

Pay attention in pre-sales calls. Whether your team then passes them on to a sales representative or answers the questions themselves, pay attention to the top queries that come in. Ever log on to your computer in the morning and immediately get that sense that you’re drowning?

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The SaaS Industry Needs a Customer Relationship Revolution!

Amity

In the SaaS industry we transformed the delivery of technology from Hard Offerings to Soft Offerings over a decade ago. Sales Process. SaaS is a Soft Offering. The delivery model is pure SaaS. The marketing messages are pure SaaS.

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The Role of a Customer Success Manager in Saas – LiveChat Team

LiveChat

If you still wonder how to make a great customer success strategy , read the recent post – Customer Success Management in SaaS – LiveChat Team Strategy. Typical tasks of a customer success manager in SaaS. Online Sales

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A Conversation: De-Risking the First 90-Days for Your SaaS Customer

Amity

De-Risking the First 90-Days for Your SaaS Customer. Yet, this is often of the hardest points in an implementation for both customers and SaaS providers. Pam: At this juncture, you are no longer trying to “make the sale”. Amity Blog Amity customer success SaaS SaaS Customer

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Top 18 Most Influential Women in the Sales World (2019 Ready)

CrazyCall

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Customer growth, sales and innovation evangelist at Salesforce. Magazine’s 37 Sales Experts You Need to Follow on Twitter and a Top 50 Sales Influencer on LinkedIn.

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