3 Common Challenges in SaaS Sales

Integrity Solutions

The three most common SaaS sales challenges can be overcome and lead to breakthrough levels of success. Anyone who’s been in sales will tell you: The job comes with some unique challenges. A good rule of thumb is to analyze where the deal is in the sales process.

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5 SaaS Renewal Process Best Practices for Customer Retention


You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer.

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Proven SaaS Customer Success Best Practices to Increase Lifetime Value


Recurring revenue is the lifeblood of any SaaS enterprise operating within today’s new subscription economy. It requires you to use SaaS customer success best practices centered around mutual growth, a deep understanding of customer behavior, and constant monitoring of your customer’s journey.

Data is the Path to Sales for SaaS Providers


Software as a Service or SaaS is a different beast compared to other technology products or services. In addition, SaaS customers are pretty well-informed and are usually technology experts as well. What you should do is identify who needs your SaaS and focus on market penetration.

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Is On-Premise Software Dead? Why So Many Companies are Moving to SaaS

B2B Customer Service Blog - TeamSupport

Your work computer likely has Windows and the Office suite installed directly on the machine, so why shouldn’t you have software for sales, customer support, marketing, or other industries right alongside it? Here are a few reasons why so many companies have made the switch to SaaS….

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Reducing Churn: ROI-Focused SaaS Strategies for Customer Success


ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. Reducing Churn with SaaS Strategies. The digital transformation of business has empowered customers to expect responsive, personalized service from SaaS providers. The following SaaS strategies for customer success are all based on using data to create an intuitive customer experience: Rapidly onboarding. Maximizing post-sale customer management.

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How SaaS Help Desk Software Helps in Achieving Business Goals

ProProfs Blog

Lead generation, sales, and operations continue to be the top business goals, but customer service is the foundation of organizational success. Employees are responsible for varied business activities like marketing, operations, finance, and sales.

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Why Customer Loyalty is Essential to SaaS Companies

B2B Customer Service Blog - TeamSupport

It’s no secret that the SaaS (Software-as-a-Service) industry is on fire right now. After all, so many businesses are evaluating SaaS options that even if they churn, there will be five more waiting and ready to sign up, right? Loyal customers can help sales in two specific ways.

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Customer Success Management in SaaS – LiveChat Team Strategy


Every company, especially SaaS businesses, face some of the following challenges and situations: High churn rate. These days, with cloud technology, SaaS and B2B economy, the sales model has shifted to renewal sales: pay-as-you-go and subscription plans. Online Sales

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4 customer onboarding metrics that SaaS companies should measure!


As you know, the importance of post sales functions is increasing in the subscription economy. Customer onboarding is one of the most crucial and first post sales function that the customer experiences and their experience decides whether to renew the contract or not.

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Why your SaaS might need an onboarding specialist?


Onboarding can be done by a customer success manager (CSM), an onboarding specialist or some other department (sales, support etc) depending on the specific requirements. After your sales team has closed the deal with a customer, an onboarding specialist comes into the picture.

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Top 5 SaaS Customer Success Health Metrics and 5 Runner-Ups


Every SaaS company will have a slightly different DAU/MAU baseline or target Some SaaS solutions are such that users should login and use the product every day to be considered “active” Others consider “active” to be users logging in once per week.

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How to Increase Product Adoption Rates: Tips for SaaS Enterprises


If you have a large number of customers, product lines or sales channels, customer success software will be especially useful. Congratulations! You’ve won a new customer and helped them learn how to use your product or service. What happens next? In a perfect world, the customer would fully leverage it, then spread the word about your business to their friends and community.

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A Complete Guide to Skyrocket Your SAAS Sales


The SAAS industry has experienced continuous growth over the years and is only going to grow bigger. And you’ll need to exceed your sales goals to become part of the more successful and established SAAS companies. Start with a Sales Model. Sales best practices saas

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SaaS Customer Engagement Metrics That Can’t Be Ignored


Every successful SaaS company must be a strict disciple of the culture of the customer. SaaS customer engagement, therefore, needs to inform the entire customer journey. Rather than focusing just on sales and renewal, you can maximize every stage of the customer journey by delivering the right level of engagement at the right time. In order to do that, you need to use the right SaaS customer engagement metrics. SaaS Customer Engagement Begins with the Right Metrics.

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Effective Tips to Reduce Customer Acquisition Costs for SaaS Businesses

CSM Magazine

Customer acquisition cost, often abbreviated to CAC, is an important metric all SaaS companies need to optimize. Being in charge of, or owning, a SaaS company makes you all-too-aware of how important it is to develop a strategy to effectively reduce your CAC.

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The new ABCs of SaaS


to the selection of merchandise and the personal quality of the service, everything at Selfridges was designed to convert customers to the next sale. However, our approach to free trials remains stuck in the early days of the SaaS industry.

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The Essential Sales (Summer) Reading List


Vacations — and other OOO moments — provide sales professionals with a unique opportunity to gets some needed relaxation but also to enhance their job-related knowledge base. Sales is a study in motivational psychology. Great sales professionals understand the why as well. Sale

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21 Most Active Sales Influencers on Social Media in 2018


Sales influencers adore doing this. If you want to follow everyone on this list, check out the list on Twitter , where we’ve brought together all the sales influencers, so you can easily check their profiles and follow each person you want to. CEO of A Sales Guy Inc.

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5 Timeless Sales Strategies to Help You Win More Deals


The internet is full of sales strategies that aim to help you reach your monthly quota in no time. “Be Of all the sales strategies, this one is by far the most important. A hiccup here could mean all your other sales strategies have been in vain. Sales Strategies: Unpacked.

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What Support Metrics Should SaaS Companies be Using?


But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. A lot of the structure of your SaaS support model can be built around the insights from your conversation volume.

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SaaS Companies: Implement a Product NPS Program in 5 Simple Steps


It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies.

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7 Tips for Better SAAS Board Meetings


We interviewed directors of SaaS startups to get their insights. Should we ramp up the training of our sales team from x to y this month? The post 7 Tips for Better SAAS Board Meetings appeared first on AskNicely.

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How to Create Enablement Content Your Sales Team Actually Uses


Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Building the bridge between marketing and sales. Sales

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SaaS customer retention best practices to maximize renewals


In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are.

Sales as a Service

Help Scout

In 2015, we arrived at the somewhat reluctant conclusion that it may be time for Help Scout to explore “doing sales.”. For a business that prides itself on being customer-first and product driven, the concept of sales — even sales as a service — was fraught.

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7 Tips for Better SAAS Board Meetings


We interviewed directors of SaaS startups to get their insights. Should we ramp up the training of our sales team from x to y this month? The post 7 Tips for Better SAAS Board Meetings appeared first on Net Promoter Score from AskNicely.

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De-Risking the First 90 Days for Your SaaS Customer


Yet, this is often of the hardest points in an implementation for both customers and SaaS providers. Most companies likely employ a number of systems to satisfy business requirements ranging from email, billing, and sales automation to support tickets.

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A Smarter Way for SaaS Companies to Reduce Customer Churn


For most SaaS companies, the biggest source of revenue comes from renewals and upsells after the initial sale. Since acquiring new customers is more expensive than keeping your current ones, reducing customer churn is crucial to growth and success

The Four Gears of B2B SaaS – Part 1


While Geoffrey Moore is clear that the Four Gears model applies to consumer markets, as the SaaS business model evolves and industry adopts more of the tactics of consumer markets, it starts to resemble the B2C markets in many ways. The Four Gears Model for B2B SaaS.

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The Four Gears of B2B SaaS – Part 2


In Part 1 we expanded Geoffrey Moore’s Four Gears model to this emerging B2B model ( SaaS 2.0 ) In this post we will examine how to operationalize the four gears. Four Gears Model for B2B SaaS. Four Gears Model for B2B SaaS. Customer Ops takes over where Sales Ops ends.

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Top 18 Most Influential Women in the Sales World (2019 Ready)


There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Customer growth, sales and innovation evangelist at Salesforce. Magazine’s 37 Sales Experts You Need to Follow on Twitter and a Top 50 Sales Influencer on LinkedIn.

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Don't forget to put the Service in your SaaS


When you are selling a SaaS product, you really need to think about what you’re actually selling. One of the benefits of being a SaaS product is that you can collect a lot of metrics because you have all the data, so we measure the things our clients care about.

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Sales or Customer Success?


SaaS Tattler Issue 81 - Sales or Customer Success? To help break down silos, w e've decided to dedicate this issue of the SaaS Tattler to aligning the key customer-facing teams within your organization. " • Why Should Sales Care About Customer Success?

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How Top SaaS Companies Use Customer Success to Answer Their Biggest Marketing Problems


Pay attention in pre-sales calls. Whether your team then passes them on to a sales representative or answers the questions themselves, pay attention to the top queries that come in. Ever log on to your computer in the morning and immediately get that sense that you’re drowning?

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The Role of a Customer Success Manager in Saas – LiveChat Team


If you still wonder how to make a great customer success strategy , read the recent post – Customer Success Management in SaaS – LiveChat Team Strategy. Typical tasks of a customer success manager in SaaS. Online Sales

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The SaaS Industry Needs a Customer Relationship Revolution!


In the SaaS industry we transformed the delivery of technology from Hard Offerings to Soft Offerings over a decade ago. Sales Process. SaaS is a Soft Offering. The delivery model is pure SaaS. The marketing messages are pure SaaS.

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A Conversation: De-Risking the First 90-Days for Your SaaS Customer


De-Risking the First 90-Days for Your SaaS Customer. Yet, this is often of the hardest points in an implementation for both customers and SaaS providers. Pam: At this juncture, you are no longer trying to “make the sale”. Amity Blog Amity customer success SaaS SaaS Customer

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Hunting vs Farming customers – A virtuous cycle between Sales and Success teams


With the emergence of the subscription economy and in particular in the SaaS industry, we have come to distinguish 2 main business activities that contribute to the growth of a company: Hunting and Farming. Hunting and farming: How Sales and Success thrive together.

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Part 1. Interview with Sales influencers – Sales Tips from Dan Martell


And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. To help us sort through what sales tips actually work, and which ones each salesperson should consider implementing within the next year, we’ve contacted the most popular sales influencers. Dan, you are a world famous business coach for SaaS founders. I’m going to focus on the young sales reps.

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