Cough or Infection: 7 Call Center Agent Coaching Tips
JANUARY 12, 2018
Regardless if your call center is focused on collections, revenue recovery, sales or customer service it’s likely you have had coaching sessions with agents and thought afterward, “ok, we are good now, they get it”, only to realize 2 days later that the symptoms are back. For anyone who has kids, you know that a cough is not always just a cough. Sometimes there is an infection in the lungs, which requires more than a Vicks rub on the chest and a cough suppressant.