INDUSTRY INSIGHTS YOUR PEERS ARE READING
In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts. MORE
This year, outdoor clothing retailer Patagonia announced that it would give 100 percent of its Black Friday retail and online sales to grassroots environmental organizations. Sales soared in 2012. The post Want More Sales? MORE
Many consumers complain that customer service agents do not make enough effort to understand their demands and do not take enough account of their feelings (anger, dissatisfaction). You can be surprised for all the times you use the word empathy… How did that word get into our vocabulary? MORE
Your willingness to be accountable will have a positive effect. In the customer service industry, we will have to deal with an angry customer sooner or later. The stress and unpredictability of these situations are the cause of many disastrous fails. MORE
That’s because so many departments are involved in the feedback process: Support receive it, marketers ask for it , and product managers solicit it, but few departments are held accountable for making use of feedback. Assign accountability for a customer feedback loop. MORE
And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. To help us sort through what sales tips actually work, and which ones each salesperson should consider implementing within the next year, we’ve contacted the most popular sales influencers. It was a kind of forum accountability expert system. I’m going to focus on the young sales reps. MORE
But what about sales promotion via mass text messaging? In this article, we will give you the basic guide on how to boost your sales sending promotional mass text messages. Essential mass SMS sending strategy steps for sales. Wanna sales? MORE
Mention’s phone operations are split into three functions: An outbound sales team t o discover new leads and set up product demos. An inbound sales team t o onboard new users, manage existing accounts, and foster customer success. MORE
Clients are clearly in charge, and when companies take this into account and take measures to give personalized customer attention, the companies (and the customers of course) are the winners. One size rarely fits all. It seems obvious, right? MORE
Was your call transferred to another department, and did you have to verify your account information for a third time? By Brad Baumunk , President and COO. Think about your last experience calling a customer care line. MORE
Who does not have an account on Facebook or Twitter today? This will boost sales and growth. The success of any business depends on its capacity to understand the desires and necessities of its customers. MORE
Time is critical in sales professions. Sales representatives using a power dialer for outbound calling know that mental fatigue is a real adversary. Creating lists of similar numbers means sales reps can develop a strategy and stay in a single mindset as they dial out. Sales MORE
When working in inside sales, it may seem like the Wild West of the sales world. Instead, incorporate the use of inside sales cadences. Do you want your entire team using the same approach to the sales process? Creating an Inside Sales Cadence. MORE
Engineering, Sales, Customer Success, Product, and Marketing all need to think about what types of customers they want to engage. But the reality is your sales force wants to increase revenues and meet quotas. – Antoine, Aircall Account Executive . MORE
Sales is an incontrovertibly competitive field. This article will detail how the combination of empowered salespeople and effective processes (such as click-to-dial) can light a fire under a sales department’s productivity. The sales metrics that matter to productivity. MORE
The purpose of Hunting is to go out in the world, identify potential customers and close deals – this is the main mission and purpose of the Sales team. Hunting and farming: How Sales and Success thrive together. If they are a good match, he will push for the sale. MORE
When working in inside sales, it may seem like the Wild West of the sales world. Instead, incorporate the use of inside sales cadences. Do you want your entire team using the same approach to the sales process? Creating an Inside Sales Cadence. MORE
A lot has been written about the sales journey and the role a good support team has in keeping customers happy. The customer success manager role bridges the gap between sales and support and, in SaaS organizations especially, they are almost indispensable. MORE
You’ll never get a better opportunity to analyze your own behavior, learn what mistakes you’ve made, and increase sales efficiency moving forward. Review your sales readiness. The moment a sales prospect decides to go with another product isn’t the end of your relationship. MORE
Google Account Executive Derek Humphrey told the auto show crowd. The post Car Sales Through Vending Machines! The customers have spoken, and they’ve had enough of car dealerships. MORE
Let’s be honest: your closing rate is only as good as your sales technique. If you’re spending time and money to market your product but still not increasing your sales goals, there’s a problem somewhere in your sales methods. Closing the Sale One of the most important parts of business is yielding profits. Companies don’t close sales – people do. The key to success is closing the sale and keeping them coming back for more. MORE
Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work. MORE
Sales influencers adore doing this. If you want to follow everyone on this list, check out the list on Twitter , where we’ve brought together all the sales influencers, so you can easily check their profiles and follow each person you want to. CEO of A Sales Guy Inc. MORE
“Sales are contingent upon the attitude of the salesman–not the attitude of the prospect.”- Use the following best sales techniques to put your customer at ease: Share quality content and advise. Promote Current and Ongoing Sales. Sales and promotions. Bulk sales. MORE
Other popular topics included agent scheduling, sales incentives and how to create a culture of accountability for achieving performance metrics. Featured call center contact center performance metrics sales incentives scheduling WFM workforce management MORE
Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Building the bridge between marketing and sales. Sales MORE
Often, the most important step in the sales process is the one that’s usually neglected. Regardless of how innovative, superior to the competition or packed with features your product is, you need to ‘close the sale’. Whether it’s about closing a sale over the phone or face-to-face, this step of the sales process is usually the one that carries the highest emotional burden, capable of making even the most seasoned salesperson nervous. How to close a sale? MORE
Should Customer Service be a Sales Channel? It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management. And agents surely participated in training courses where they were instructed in how to improve their sales skills. MORE
Some studies show as much as 60 percent of the IT function being outsourced, with spending on outsourcing accounting for 10.2 One must know that mastering the specific skills to areas, such as accounting, computer science, etc. MORE
Do you have a plan for after-sales service? In many companies after sales and onboarding are set, users fall to customer support. The answer is harnessing the power of your customer community for after-sales service. How can you benefit from an after-sales service community? MORE
– holding teams accountable, while having fun. Heidi Rote is a recognized expert in contact center management and inside sales, having been named to the 1st Annual ICMI Movers and Shakers list this year in the “Customer Experience Leaders” category. MORE
It can be argued that a great sales team is one of the most crucial aspects of running a business, and with having a hard-working sales team comes the big job of sales team management. The members that are chosen when building a sales team are imperative as a business can only be as great as its sales team works for them to be. All that you need to do is recruit the top sales candidates, provide them with the necessary tools, have a successful business. MORE
Gamification 101 3RD PARTY AGENT PERFORMANCE ARM ATTRITION BPO CALL CENTER OPERATIONS COLLECTIONS AND ACCOUNTS RECEIVABLES CUSTOMER SERVICE ENGAGEMENT GAMIFICATION SALES WORK FROM HOMEWhat is the real difference between your top reps and bottom reps? MORE
Regardless if your call center is focused on collections, revenue recovery, sales or customer service it’s likely you have had coaching sessions with agents and thought afterward, “ok, we are good now, they get it”, only to realize 2 days later that the symptoms are back. For anyone who has kids, you know that a cough is not always just a cough. Sometimes there is an infection in the lungs, which requires more than a Vicks rub on the chest and a cough suppressant. MORE
Should Customer Service be a Sales Channel? . It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management, and participated in training courses where they were instructed in how to improve their sales skills. MORE
Regardless the call center activity, whether it is Sales, Collections or Support, revenue is vital. However, that is only one side of the equation in the world of call center economics. How much a call center keeps of their revenue is more important in many cases. MORE
Generally, if you are not “into it”, whatever “it” is regardless if you are sales agent in a call center, a collector for a multi-location agency or a customer support person for a massive online shopping company, you will likely not do “it” well and some days you may just not do “it” at all. MORE
Time to learn what’s going to be the next significant sales trend? Let’s start and talk about sales trends in 2019! In this article, I will focus on the most promising sales trends that can make or break your business next year. Sales trend no.1 – Authenticity not advertising. Retail and e-commerce sales share the same sins. Sales need to change. How to stay on top of this sales trend? It’s particularly essential in the sales business. MORE
Gamification 101 AGENT PERFORMANCE CALL CENTER OPERATIONS COLLECTIONS AND ACCOUNTS RECEIVABLES EMPLOYEES ENGAGEMENT GENERATIONAL SPECTRUM INSIDER MILLENNIALS PRODUCTIVITY REVENUE RECOVERY SALES AND PERFORMANCE MARKETING MORE
Beyond Philosophy
JANUARY 9, 2017
Google Account Executive Derek Humphrey told the auto show crowd. The post Car Sales Through Vending Machines! The customers have spoken, and they’ve had enough of car dealerships.
Beyond Philosophy
DECEMBER 19, 2016
This year, outdoor clothing retailer Patagonia announced that it would give 100 percent of its Black Friday retail and online sales to grassroots environmental organizations. Sales soared in 2012. The post Want More Sales?
Beyond Philosophy
AUGUST 4, 2015
Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work.
Kayako
OCTOBER 23, 2017
That’s because so many departments are involved in the feedback process: Support receive it, marketers ask for it , and product managers solicit it, but few departments are held accountable for making use of feedback. Assign accountability for a customer feedback loop.
Advertisement
parent’s best practices, while taking into account local regulations. eGain’s virtual assistant to engage thousands of its own sales. reps and answer their questions on products, sales, and customer. How: Use AI to conduct a best-practice sales conversation with.
CrazyCall
SEPTEMBER 4, 2018
Sales influencers adore doing this. If you want to follow everyone on this list, check out the list on Twitter , where we’ve brought together all the sales influencers, so you can easily check their profiles and follow each person you want to. CEO of A Sales Guy Inc.
|
aircall
SEPTEMBER 25, 2018
You’ll never get a better opportunity to analyze your own behavior, learn what mistakes you’ve made, and increase sales efficiency moving forward. Review your sales readiness. The moment a sales prospect decides to go with another product isn’t the end of your relationship.
aircall
OCTOBER 23, 2018
Time is critical in sales professions. Sales representatives using a power dialer for outbound calling know that mental fatigue is a real adversary. Creating lists of similar numbers means sales reps can develop a strategy and stay in a single mindset as they dial out. Sales
Calltools
MARCH 7, 2018
When working in inside sales, it may seem like the Wild West of the sales world. Instead, incorporate the use of inside sales cadences. Do you want your entire team using the same approach to the sales process? Creating an Inside Sales Cadence.
Calltools
MARCH 7, 2018
When working in inside sales, it may seem like the Wild West of the sales world. Instead, incorporate the use of inside sales cadences. Do you want your entire team using the same approach to the sales process? Creating an Inside Sales Cadence.
Advertisement
calabrio.com 2 The Top 3 Ways to Forecast Controlling staffing costs—which typically account for 70 to. a sales agent due to long. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).
|
|
DMG
SEPTEMBER 16, 2017
Should Customer Service be a Sales Channel? It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management. And agents surely participated in training courses where they were instructed in how to improve their sales skills.
Calltools
DECEMBER 26, 2018
Let’s be honest: your closing rate is only as good as your sales technique. If you’re spending time and money to market your product but still not increasing your sales goals, there’s a problem somewhere in your sales methods. Closing the Sale One of the most important parts of business is yielding profits. Companies don’t close sales – people do. The key to success is closing the sale and keeping them coming back for more.
CrazyCall
NOVEMBER 7, 2018
Often, the most important step in the sales process is the one that’s usually neglected. Regardless of how innovative, superior to the competition or packed with features your product is, you need to ‘close the sale’. Whether it’s about closing a sale over the phone or face-to-face, this step of the sales process is usually the one that carries the highest emotional burden, capable of making even the most seasoned salesperson nervous. How to close a sale?
Kayako
SEPTEMBER 20, 2018
In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts.
CrazyCall
JANUARY 11, 2019
Time to learn what’s going to be the next significant sales trend? Let’s start and talk about sales trends in 2019! In this article, I will focus on the most promising sales trends that can make or break your business next year. Sales trend no.1 – Authenticity not advertising. Retail and e-commerce sales share the same sins. Sales need to change. How to stay on top of this sales trend? It’s particularly essential in the sales business.
CrazyCall
NOVEMBER 22, 2018
And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. To help us sort through what sales tips actually work, and which ones each salesperson should consider implementing within the next year, we’ve contacted the most popular sales influencers. It was a kind of forum accountability expert system. I’m going to focus on the young sales reps.
aircall
MAY 15, 2017
The purpose of Hunting is to go out in the world, identify potential customers and close deals – this is the main mission and purpose of the Sales team. Hunting and farming: How Sales and Success thrive together. If they are a good match, he will push for the sale.
aircall
MAY 19, 2017
Sales is an incontrovertibly competitive field. This article will detail how the combination of empowered salespeople and effective processes (such as click-to-dial) can light a fire under a sales department’s productivity. The sales metrics that matter to productivity.
aircall
OCTOBER 8, 2018
Engineering, Sales, Customer Success, Product, and Marketing all need to think about what types of customers they want to engage. But the reality is your sales force wants to increase revenues and meet quotas. – Antoine, Aircall Account Executive .
CrazyCall
DECEMBER 7, 2018
But what about sales promotion via mass text messaging? In this article, we will give you the basic guide on how to boost your sales sending promotional mass text messages. Essential mass SMS sending strategy steps for sales. Wanna sales?
CrazyCall
NOVEMBER 12, 2018
It can be argued that a great sales team is one of the most crucial aspects of running a business, and with having a hard-working sales team comes the big job of sales team management. The members that are chosen when building a sales team are imperative as a business can only be as great as its sales team works for them to be. All that you need to do is recruit the top sales candidates, provide them with the necessary tools, have a successful business.
DMG
JUNE 29, 2017
Should Customer Service be a Sales Channel? . It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management, and participated in training courses where they were instructed in how to improve their sales skills.
Comm100
NOVEMBER 11, 2015
“Sales are contingent upon the attitude of the salesman–not the attitude of the prospect.”- Use the following best sales techniques to put your customer at ease: Share quality content and advise. Promote Current and Ongoing Sales. Sales and promotions. Bulk sales.
aircall
AUGUST 18, 2017
Mention’s phone operations are split into three functions: An outbound sales team t o discover new leads and set up product demos. An inbound sales team t o onboard new users, manage existing accounts, and foster customer success.
Kayako
JANUARY 21, 2016
A lot has been written about the sales journey and the role a good support team has in keeping customers happy. The customer success manager role bridges the gap between sales and support and, in SaaS organizations especially, they are almost indispensable.
Call Center Pros
NOVEMBER 19, 2018
Your willingness to be accountable will have a positive effect. In the customer service industry, we will have to deal with an angry customer sooner or later. The stress and unpredictability of these situations are the cause of many disastrous fails.
Kayako
JANUARY 26, 2017
Do you have a plan for after-sales service? In many companies after sales and onboarding are set, users fall to customer support. The answer is harnessing the power of your customer community for after-sales service. How can you benefit from an after-sales service community?
RapportBoost
OCTOBER 20, 2018
– holding teams accountable, while having fun. Heidi Rote is a recognized expert in contact center management and inside sales, having been named to the 1st Annual ICMI Movers and Shakers list this year in the “Customer Experience Leaders” category.
Call Center Pros
NOVEMBER 12, 2018
Clients are clearly in charge, and when companies take this into account and take measures to give personalized customer attention, the companies (and the customers of course) are the winners. One size rarely fits all. It seems obvious, right?
Call Center Pros
OCTOBER 29, 2018
Some studies show as much as 60 percent of the IT function being outsourced, with spending on outsourcing accounting for 10.2 One must know that mastering the specific skills to areas, such as accounting, computer science, etc.
Contact Center Pipeline
APRIL 27, 2017
Other popular topics included agent scheduling, sales incentives and how to create a culture of accountability for achieving performance metrics. Featured call center contact center performance metrics sales incentives scheduling WFM workforce management
Noble Systems
DECEMBER 29, 2017
Gamification 101 3RD PARTY AGENT PERFORMANCE ARM ATTRITION BPO CALL CENTER OPERATIONS COLLECTIONS AND ACCOUNTS RECEIVABLES CUSTOMER SERVICE ENGAGEMENT GAMIFICATION SALES WORK FROM HOMEWhat is the real difference between your top reps and bottom reps?
Noble Systems
SEPTEMBER 19, 2017
Regardless the call center activity, whether it is Sales, Collections or Support, revenue is vital. However, that is only one side of the equation in the world of call center economics. How much a call center keeps of their revenue is more important in many cases.
Noble Systems
JANUARY 12, 2018
Regardless if your call center is focused on collections, revenue recovery, sales or customer service it’s likely you have had coaching sessions with agents and thought afterward, “ok, we are good now, they get it”, only to realize 2 days later that the symptoms are back. For anyone who has kids, you know that a cough is not always just a cough. Sometimes there is an infection in the lungs, which requires more than a Vicks rub on the chest and a cough suppressant.
Noble Systems
SEPTEMBER 27, 2017
Generally, if you are not “into it”, whatever “it” is regardless if you are sales agent in a call center, a collector for a multi-location agency or a customer support person for a massive online shopping company, you will likely not do “it” well and some days you may just not do “it” at all.
Call Center Pros
SEPTEMBER 10, 2018
Who does not have an account on Facebook or Twitter today? This will boost sales and growth. The success of any business depends on its capacity to understand the desires and necessities of its customers.
Noble Systems
MAY 18, 2017
Gamification 101 AGENT PERFORMANCE CALL CENTER OPERATIONS COLLECTIONS AND ACCOUNTS RECEIVABLES EMPLOYEES ENGAGEMENT GENERATIONAL SPECTRUM INSIDER MILLENNIALS PRODUCTIVITY REVENUE RECOVERY SALES AND PERFORMANCE MARKETING
Robert Davis
OCTOBER 24, 2018
Was your call transferred to another department, and did you have to verify your account information for a third time? By Brad Baumunk , President and COO. Think about your last experience calling a customer care line.
Call Center Pros
OCTOBER 8, 2018
Many consumers complain that customer service agents do not make enough effort to understand their demands and do not take enough account of their feelings (anger, dissatisfaction). You can be surprised for all the times you use the word empathy… How did that word get into our vocabulary?
86 
Let's personalize your content