Cisco - Contact Center

JANUARY 10, 2023

Using the digital transformation framework below will help your company’s operating model mix to: Enable – Digitize the Things you Already Do; IT Agility and Increased Productivity; Reduced Tech Costs, both OpEx and CapEx; Better, Cheaper, Faster Response Times to Customer Needs.

Banking 145

Banking Enterprise APIs Contact Center 145

Totango

JANUARY 22, 2024

From the integration of cutting-edge technologies to the evolution of cross-functional roles and partnerships, here are their hot takes on what’s new for CS in this new year. At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Enterprise 91

Enterprise Finance SaaS Analytics 91

Global Response

MARCH 13, 2024

74% of consumers admit they will buy a product based on experience alone. Challenge #2: Integrating siloed systems Many businesses have fragmented systems that hinder a unified view of the customer. Partnering with a CX provider gives you access to expertise and advanced technology. But it also brings a host of benefits.

outsourcing 62

outsourcing Best practices Feedback Customer retention 62

Totango

APRIL 9, 2024

This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. Madelyn shared how Aircall is leveraging digital customer success to garner deeper product insights.

Sales 106

Sales Outbound sales Revenue potential Accountability 106

BlueOcean

JANUARY 30, 2024

In this model, where you pay only for the contacts handled, the responsibility to manage efficiency and productivity lies with your outsourced partner. Understanding “All-In.” The per agent hour rate your contact partner charges typically includes operational management costs.

outsourcing 118

outsourcing Contact Center Call Center Customer Care 118

Outsource Consultants

FEBRUARY 26, 2024

We pride ourselves on helping to navigate our clients and align them with those strong performing BPOs that are high character, with honesty and integrity. We are already seeing products that intertwine translation services for real-time communications between agents and customers. How to Build a Modern CX Strategy in 2024?

Call Center 67

Call Center outsourcing Customer Service Consulting 67

AWS Machine Learning

MARCH 11, 2024

VistaPrint , a Cimpress business, is the design and marketing partner to millions of small businesses around the world. To support small businesses on their brand-building journey, VistaPrint provides customers with personalized product recommendations, both in real time on vistaprint.com and through marketing emails.

Personalization 91

Personalization Engineering APIs Advertising 91

VirtualPBX

DECEMBER 27, 2023

Today's Topic: CRM Integrations Transform Your Communication and Productivity with VirtualPBX CRM Integrations Today’s focus is on CRM Integrations , a game-changer for business communication. Visit the VirtualPBX partner page on SnapRecordings to save 20% through the end of the year!

CRM 104

CRM voip Management Customer Experience 104

JustCall

MAY 26, 2022

We are excited to launch our Partner Program that will help agencies, IT businesses & affiliate marketers to earn revenue while helping SMBs with digital transformation. We have two kinds of partner programs – 1) Affiliate Partner Program: Refer customers to JustCall & earn recurring commissions. How it works?

CRM 98

CRM APIs Sales Technology 98

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Revenue potential 102

Revenue potential Enterprise Accountability Marketing 102

NobelBiz

FEBRUARY 6, 2024

With the shift from an unregulated space to one that is increasingly governed by rules, the importance of navigating this landscape with a knowledgeable partner becomes huge. This is why Depies emphasizes the necessity of partnering with experts to ensure compliance. All enabled by NobelBiz leading contact center technology.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

VirtualPBX

JANUARY 11, 2024

Our team expanded with the addition of passionate leaders in Product and Sales, while the integration of our Customer Service team fostered collaboration. Our commitment to excellence extended to our leadership team , where passionate individuals in Product and Sales took the helm.

Contact Center 98

Contact Center Customer centricity Sales Feedback 98

TechSee

MARCH 2, 2023

Sorting through the many questions asked of our AI team, here are seven of what we feel are the best questions to ask in order to understand if an AI provider is the right partner for you. Any transformational initiative will require resources like staffing, planning, operations, and technical implementations and integrations.

Enterprise 109

Enterprise Coaching Chatbots Self service 109

TechSee

AUGUST 31, 2022

For example, strong platform integrations into your existing stack should make it easier for team members to use visual, AR and more – without needing to think about. The right partner will ease your transition substantially. The right partner will provide customers with the option to schedule a video call for later.

APIs 109

APIs Enterprise Technology Self service 109

Comm100

NOVEMBER 15, 2022

To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. With Comm100, CCaaS providers are expanding their voice system with as many key digital channels as they want through simple integration and quick time to market.

Upselling 80

Upselling Chatbots Customer retention Analytics 80

VirtualPBX

APRIL 10, 2024

Last week we announced the newest product to our lineup The VirtualPBX Contact Center. They also resolve issues and provide information about products or services. With VirtualPBX, you’re not just a client; you’re a valued partner. But what is a contact center? The most notable channel being phone calls.

Contact Center 59

Contact Center Wait times CRM Healthcare 59

Totango

FEBRUARY 23, 2024

The key to ongoing success is to demonstrate the value of your product or service and reiterate this value at every step of the customer’s journey. If your customer success software integrates with your CRM where your marketing and sales teams already look, now you’ve got a full picture of your customer portfolio and its health. “If

Chief Customer Officer 91

Chief Customer Officer Customer centricity Metrics CRM 91

Zappix

APRIL 17, 2024

A key highlight of the partnership is the joint deep integration work achieved with Cloud Contact Center Solutions including Genesys Cloud and Amazon Connect. Operational Efficiency: Deep integration with Genesys Cloud and Amazon Connect streamlines Cloud-Based Customer Service, reducing time and effort.

Government 52

Government Enterprise Call Center Interactive Voice Response 52

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. May offer less flexibility in terms of customization and integration, with pre-defined workflows and limited compatibility with other systems.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Global Response

FEBRUARY 28, 2024

Access to specialized expertise : Outsourcing partners specialize in their services and have access to skilled professionals and advanced technologies. Improved efficiency and productivity : Outsourcing streamlines healthcare operations, reduces turnaround times, and enhances overall productivity. and GDPR in Europe.

Healthcare 62

Healthcare outsourcing Best practices Business Process Outsourcing 62

aircall

NOVEMBER 7, 2022

Integrations are at the core of Aircall’s cloud-based phone system. They help you get the most out of cloud-based telephony—helping you save time, boost productivity, and enable team performance. At Aircall, we believe in building strong partnerships with best-in-class products to provide the best possible experience for our customers.

Call Logging 89

Call Logging CRM Sales Marketing 89

OctopusTech

MARCH 3, 2024

Outsourcing involves partnering with an agency that provides the web design , development, and technology skills needed to build and launch your online product. The external partner handles contingencies. Technical requirements around integrations, performance needs, security standards, etc.

outsourcing 62

outsourcing Technical Support Government Metrics 62

aircall

FEBRUARY 23, 2022

To fuel the future of voice, HubSpot is making a strategic investment in Aircall, its #1 most installed telephony partner. Boosting sales and support agent productivity by automatically logging call activity in HubSpot to Contacts, Deals, and Tickets—along with details like call notes, call duration, and call recordings.

Customer centricity 127

Customer centricity CRM Sales Customer Experience 127

NobelBiz

APRIL 8, 2024

It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. We will continue to set the bar high and provide exceptional products that empower and exceed our customers’ expectations.”

industry standards 52

industry standards Contact Center CRM Call Center 52

Hodusoft

MARCH 13, 2024

BPO contact centers are equipped with specialized knowledge in financial products and services. By doing so, the technological tools enhance employee productivity and customer experience. Integration of Advanced Technologies BPO services can tailor their approach to meet the specific needs and preferences of each financial institution.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Nicereply

JULY 24, 2023

In many cases, an agent needs to understand the ecosystem their products are in and not just the product they support. If you integrate into a tool, or claim to have domain expertise in a given industry, expectations can rise rapidly. ” Customer expectations are high when contacting support.

Customer Experience 52

Customer Experience outsourcing Marketing Education 52

Call Design

OCTOBER 12, 2022

The leaders in the development of safe, integrated and efficient transport systems for the people of New South Wales, Transport for NSW has selected Alvaria WEM Suite, provided by Alvaria channel partner Call Design. Steve Seger, Alvaria Chief Commercial Officer said, “It’s an honour to partner once again with Call Design.

Transportation 78

Transportation Management Employee engagement Consulting 78

aircall

APRIL 25, 2022

From the launch of our new Microsoft Teams integration to reaching 100+ integrations on the Aircall App Marketplace, we’re continuing to grow, connect, and demonstrate the power of conversation with our integrations. . There are countless ways to connect Aircall with partner applications. A Toast to Our Partners.

APIs 62

APIs CRM Technical Support Marketing 62

Global Response

FEBRUARY 26, 2024

In today’s world, customers expect not only excellent products but also excellent service. Reliability : Your company consistently delivers on promises and provides dependable services or products. For technical products or services, offer remote support tools such as video calls, screen sharing, and remote desktop access.

Call Center 62

Call Center Customer Service outsourcing CRM 62

CSM Magazine

APRIL 22, 2024

As Laura Stevens, CCaaS & CRM Product Manager at Awaze, pointed out, their company is still in the early stages of integrating AI across different platforms and services. This involves close collaboration among teams and partners to identify the most effective ways to utilise AI-driven insights and automation.

outsourcing 52

outsourcing Engineering CRM Technology 52

Aspect

JUNE 22, 2021

Our Partner Spotlight Series identifies our best and brightest channel partners around the globe. Our partners deploy Aspect’s deep and broad solutions portfolio for both premise and cloud. Call Design ensures Aspect products are implemented, integrated and supported to meet our mutual client’s business and strategic goals.

Interactive Voice Response 91

Interactive Voice Response Contact Center Consulting Consulting 91

Outsource Consultants

DECEMBER 21, 2023

That means the holidays aren’t just for rest and reflection, they are also a time to appreciate our BPO partners. We’ve written extensively about how BPO partners are changing the industry. BPOs now offer seamless integration across various platforms – social media, live chat, email, and more – ensuring 24/7 accessibility.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

Global Response

FEBRUARY 28, 2024

If your small business is currently experiencing these growing pains, it’s time to consider partnering with a call center. This focus leads to better productivity, innovation, and growth overall. This information can improve products, services, and customer experiences. Let’s dive in.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach.

Engineering 98

Engineering Accountability Enterprise Sales 98

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. Health scoring : Users value the proactive management of customer success through health scores, allowing them to stay ahead and ensure product success.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

TeamSupport

APRIL 23, 2024

By providing timely assistance, agents can establish themselves as partners. This directs them to the most appropriate team, ensuring quick response times and productive solutions. With seamless integration and personalized support experiences, businesses can drive decision-making based on data and feedback.

Customer Support 52

Customer Support Technology Analytics Feedback 52