JustCall

SEPTEMBER 5, 2023

Review agent performance against goals Conduct frequent assessments, sp agents can receive timely feedback on their performance, and make necessary adjustments and improve their strategies. Incorporate a self-assessment exercise Including self-assessment empowers agents to take ownership of their professional growth and development.

Real estate 52

Real estate Construction Feedback Morale 52

ChurnZero

FEBRUARY 8, 2024

You tend to see increased conflict, which leads to bad morale. Bad morale spreads, with two consequences for a CS team. Another quick, bang-for-your-buck exercise is to write out three things a day that you’re grateful for, or three things you did well that day. You see people struggling to focus.

Morale 52

Morale SaaS Coaching Management 52

SharpenCX

MAY 12, 2020

Training is integral for providing a good customer experience, but it’s just as important in helping employee morale and engagement. And, have your more experienced agents play the customer, asking questions they hear from customers and providing feedback on how the new hire’s answers. Making Training Engaging.

Contact Center 128

Contact Center Customer Service Employee engagement Coaching 128

Calltools

DECEMBER 11, 2019

Overworked, overstressed call center agents can soon feel the pressure, and this will impact overall morale and productivity in your organization. “You want to set your agents up for success; otherwise, your incentives could hurt morale and affect the customer experience.” There is a solution to this problem, however.

Call Center 52

Call Center Morale Sales Advertising 52

Fonolo

APRIL 15, 2020

Creating team-building activities can give a huge boost to team morale. Just like a team-building exercise, it’s important to recognize employees for their talents and personalities. Get Customer Feedback. Team Building. Working in customer service is tough, and it can take a toll on employees and their team relationships.

Coaching 91

Coaching Customer Service Scripts Morale 91

JustCall

MARCH 28, 2023

Observe and listen to the teams Take the time to listen to the experiences, challenges, and feedback of sales and customer support agents. This can include conducting trials and demos, seeking feedback from team members, and comparing features and pricing. This helps build morale and fosters a positive work environment.

Morale 52

Morale Sales Feedback Construction 52

JustCall

MARCH 9, 2023

Training allows employees to practice and exercise their core skills like communication, empathy, active listening, and conflict resolution in a controlled environment. Such a response induces even more confidence, thereby catalyzing a positive feedback loop. Such an incentive can boost their morale.

Customer Service 40

Customer Service Morale Benchmark Scripts 40

Andrew Mcfarland

SEPTEMBER 21, 2022

This includes: They are open to receiving feedback. They can ask for feedback. While it’s possible to influence others negatively, moral influence involves understanding and finding common ground. They also exercise their best judgment when faced with challenges. They are open to new ideas and suggestions.

Morale 48

Morale Sales Scripts CRM 48

CX Accelerator

MAY 8, 2018

The exercise above might seem silly. While customers might not have the time or want to go to the effort of providing feedback via formal channels, your agents can help to fill that gap. The stories your customers tell every day are an authentic and real-time source of information to allow you to keep meeting those expectations.

Contact Center 160

Contact Center Customer advocacy Morale Education 160

Calltools

FEBRUARY 3, 2021

Simple role-playing exercises can fill this need. Customer Feedback. Customer feedback is often one of the best forms of review an agent can get. However, customer feedback may provide these insights. Allow your customers to give this feedback after every call through a brief survey. Troubleshooters.

Call Center 52

Call Center Sales Morale Technical Support 52

JustCall

AUGUST 10, 2022

This causes a loss of morale and directly affects their productivity. Thus, managers must exercise equal empathy with all employees. Give equal importance to both; Other fruitful steps in managing remote staff are: Gathering feedback from all workers at regular intervals. How to boost the morale of remote staff?

Best practices 52

Best practices Management Morale Personalization 52

ChurnZero

SEPTEMBER 14, 2021

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . You tell the customer you want to share your ideas with them, get their feedback, and then they can decide if/when to move forward. .

Sales 94

Sales Upselling Morale SaaS 94

Comm100

DECEMBER 19, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. This exercise can also help to bridge operational gaps that hinder customer service, like departmental communication barriers. [Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 114

Customer Experience Morale Journey mapping Customer centricity 114

Customer Service Life

NOVEMBER 13, 2018

They will likely be gathered and meshed together from a variety of sources including direct communication with agents and customers, customer survey feedback, disposition reports, conversations on Slack, and listening on the various support channels, either manually or through speech and text analytics software.

Contact Center 60

Contact Center Morale Journey mapping SaaS 60

Amity

OCTOBER 16, 2017

But CSMs must also have strong people skills, which means learning how to listen, how to empathize with the customer's problems, and how to exercise emotional intelligence when customers are upset. Employees that don't receive feedback may begin to feel ignored and undervalued. Acknowledge Achievements.

Morale 61

Morale Feedback Marketing Customer Experience 61

Vistio

JUNE 15, 2021

This exercise is also a great opportunity for you to gain insight into when licenses are going to expire. Step 2: Create a survey for your agents to give feedback on the technology tools you identified in Step 1. Ensure to note if the technology was purchased with one payment or if there is a license fee that is paid.

Technology 52

Technology Contact Center Morale Surveys 52

Amity

OCTOBER 16, 2017

But CSMs must also have strong people skills, which means learning how to listen, how to empathize with the customer's problems, and how to exercise emotional intelligence when customers are upset. Employees that don't receive feedback may begin to feel ignored and undervalued. Acknowledge Achievements.

Morale 52

Morale Feedback Marketing Customer Experience 52

Integrity Solutions

JUNE 29, 2018

Ask a roomful of people to raise their hands if they know that regular exercise delivers health benefits, and without fail, every hand will go up. But this isn’t an article about exercise. They may also have to invest additional time dealing with morale issues. by Bruce Wedderburn. Sales managers have a stressful job.

Sales 43

Sales Management Coaching Morale 43

ProProfs Blog

DECEMBER 23, 2019

Like in ProProfs Chat, not only do you get to initiate a chat with your website visitors but also take their feedback at the end of the chat through a post-chat survey form. Rely on customer feedback. Their feedback towards the services they received via your operators through post-chat survey form. Get their honest opinions.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

PeopleMetrics

MARCH 28, 2017

If you receive great feedback and customer stories, don’t be shy about sharing those reviews – people trust other people’s opinions more than they trust advertising. When you motivate your customers like FitBit and Gold’s Gym do, it boosts their morale and makes them want to keep coming back for more. Involve Your Customers.

Advertising 91

Advertising Education Entertainment Morale 91

ChurnZero

SEPTEMBER 16, 2021

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . You tell the customer you want to share your ideas with them, get their feedback, and then they can decide if/when to move forward. .

Sales 52

Sales Upselling Morale SaaS 52

aircall

JANUARY 6, 2017

A role-playing exercise with a pretend caller, to observe your ability to close a sale, solve a problem, or otherwise handle a realistic customer service situation. ” “How would you react to negative feedback?” Concretely, this affect work ethic, morale, habits, norms, and much more. How’s employee morale?

Call Center 89

Call Center Morale Outbound sales voip 89

Comm100

NOVEMBER 21, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. In most cases, these quality measurements have been focused on the customer’s perception of that product or service, for example through customer surveys or post-contact feedback ratings. Quarterly Feedback Surveys.

Morale 0

Morale Surveys Feedback Technical Support 0

Comm100

NOVEMBER 3, 2017

The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Here are some social media training activities and exercises that we have compiled to help you train your team: Group Introduction Activity.

Marketing 45

Marketing Accountability Customer Service Feedback 45

Comm100

JANUARY 25, 2018

Perhaps you have been losing employees recently, or you are noticing that the morale they once had is slowly diminishing for no apparent reason. The fact that you are considering getting feedback from them is enough to tell them how much you care about your employees and your desire to ensure that they are well appreciated for their efforts.

Surveys 41

Surveys Feedback Morale Employee engagement 41

Enghouse Interactive

SEPTEMBER 10, 2021

I know it’s only September but the sooner you try the exercises below, the sooner you can start practicing the skill, the quicker you’ll feel the benefits. Master the skill of feedback – there’s a technique called S.B.I It’s a power skill and it’s going to come in handy as you approach the peak Christmas season. Self-awareness.

Consulting 53

Consulting Consulting Management Feedback 53

ProProfs Blog

JUNE 26, 2019

How to Gather Feedback. #1 In this section, we have covered sample survey questions for customer satisfaction and customer feedback. You can frame the standard customer satisfaction survey questions for your feedback forms using these sample customer satisfaction survey questions. Customer Feedback Survey Question Examples.

Surveys 112

Surveys Feedback Education Employee engagement 112

Comm100

OCTOBER 23, 2017

Reader beware : these office Halloween ideas will improve productivity, team cohesion, and boost employee morale, while also bringing a bit of seasonal fun to your customer service team! The activities in this eBook can be great training materials to improve customer service or morale in your team. Download Now.

Morale 11

Morale Customer Service Management Construction 11

Comm100

JUNE 26, 2018

Coaching is distinct from the annual performance appraisal cycle as feedback should be more frequent and continuous. An organization that embraces regular training feedback as well as opportunities for growth builds an engaged and more energized workforce. Training cannot be a one-off exercise. Follow Up and Feedback.

Coaching 42

Coaching Feedback Morale Accountability 42

JustCall

APRIL 13, 2020

The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” Following this, you need to carry out the lead scoring exercise. Ask your clients to share feedback and testimonials for your product. Ask them for permission to share their feedback.

Sales 98

Sales CRM Analytics Chatbots 98

Balto

OCTOBER 31, 2022

“Coach your agents on how to improve at their jobs, and provide specific feedback where possible. One way to combat this effect is to make learning episodes more memorable and interactive using discussions, call simulations, and collaborative exercises. Role Playing Exercises. Less than 20. 1-on-1 Training. QA Scorecards.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

ProProfs Blog

JULY 30, 2021

Many surveys face the problem of survey bias leading to inaccurate and unreliable feedback collection. Survey bias is a situation where your survey respondents end up giving feedback in a predetermined and unnatural way. In this type of survey bias, the audience sample size for feedback collection is skewed and predetermined.

Surveys 78

Surveys Morale Feedback Journey mapping 78

Fonolo

SEPTEMBER 28, 2021

They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. If they struggle to find the words to assist you or are unable to demonstrate empathy in their response, offer them feedback and try the exercise again.

Call Center 150

Call Center Management Agent burnout Employee engagement 150

3CLogic

NOVEMBER 10, 2021

Consider the additional effect on employee morale, the ongoing loss in intellectual property, and the long-term implications for the customer experience — the costs can grow far beyond immediate operational expenses. Low-quality feedback from supervisors. Not convinced? So why is high employee turnover so common among contact centers?

Contact Center 93

Contact Center Interactive Voice Response Schedule adherence Average Handle Time 93

ProProfs Blog

AUGUST 6, 2021

Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Advanced Feedback Analysis. Feedback Forums. Employee Feedback Software.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

aircall

DECEMBER 13, 2018

Setting customer support strategy is an exercise in prioritization. Combining these two themes together, one could say today’s customer support leaders have a mandate to find cost-effective ways of attracting candidates, maximizing talent, and improving morale. Objectives & Obstacles. 3) Increasing customer lifetime value.

Surveys 54

Surveys Customer Support B2C CRM 54

Fonolo

JUNE 15, 2021

Plus, every time an employee leaves, they risk lowering their call center’s morale, threatening the engagement of the staff who are left behind. Additionally, they are likely to find workplace challenges a fun exercise, proactively seeking solutions in order to learn, grow, and support their fellow staff.

Call Center 115

Call Center Contact Center Metrics Morale 115