Integrity Solutions

JUNE 29, 2018

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. Ask a roomful of people to raise their hands if they know that regular exercise delivers health benefits, and without fail, every hand will go up. But this isn’t an article about exercise. by Bruce Wedderburn.

Sales 43

Sales Management Coaching Morale 43

JustCall

MARCH 28, 2023

Observe and listen to the teams Take the time to listen to the experiences, challenges, and feedback of sales and customer support agents. This can include conducting trials and demos, seeking feedback from team members, and comparing features and pricing. This helps build morale and fosters a positive work environment.

Morale 52

Morale Sales Feedback Construction 52

JustCall

MARCH 9, 2023

Training allows employees to practice and exercise their core skills like communication, empathy, active listening, and conflict resolution in a controlled environment. Such a response induces even more confidence, thereby catalyzing a positive feedback loop. Such an incentive can boost their morale.

Customer Service 40

Customer Service Morale Benchmark Scripts 40

ChurnZero

SEPTEMBER 14, 2021

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . You tell the customer you want to share your ideas with them, get their feedback, and then they can decide if/when to move forward. . Sit in on sales calls.

Sales 94

Sales Upselling Morale SaaS 94

ChurnZero

SEPTEMBER 16, 2021

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . You tell the customer you want to share your ideas with them, get their feedback, and then they can decide if/when to move forward. . Sit in on sales calls.

Sales 52

Sales Upselling Morale SaaS 52

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

Balto

OCTOBER 31, 2022

“Coach your agents on how to improve at their jobs, and provide specific feedback where possible. Proper coaching will help those that may be struggling, and will advance those that are already doing a good job. Role Playing Exercises. Less than 20. 1-on-1 Training. QA Scorecards. 1-on-1 Training. CSAT Surveys.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

3CLogic

NOVEMBER 10, 2021

Consider the additional effect on employee morale, the ongoing loss in intellectual property, and the long-term implications for the customer experience — the costs can grow far beyond immediate operational expenses. Low-quality feedback from supervisors. Go Beyond Metrics To Offer Individualized Coaching. Not convinced?

Contact Center 93

Contact Center Interactive Voice Response Schedule adherence Average Handle Time 93

BlueOcean

OCTOBER 4, 2021

We’ve found that the strategic use of role-play exercises and positive reinforcement are essential to overcoming those barriers. Making sure everyone is on the same page—from the agents to the coaches to managers to the client—is key to ensuring we don’t sacrifice quality. Agents need to feel heard to keep morale and engagement high.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

BlueOcean

OCTOBER 4, 2021

We’ve found that the strategic use of role-play exercises and positive reinforcement are essential to overcoming those barriers. Making sure everyone is on the same page—from the agents to the coaches to managers to the client—is key to ensuring we don’t sacrifice quality. Agents need to feel heard to keep morale and engagement high.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

BlueOcean

FEBRUARY 25, 2019

For Carol, empowering contact center agents depends upon three key factors: engagement, communication, and feedback. She sees herself as the communication facilitator making sure agents, coaches, and managers and the client are all on the same page to keep all hands-on-deck without sacrificing quality. Providing Agent Feedback.

Customer Experience 116

Customer Experience Coaching Feedback Customer Care 116

JustCall

DECEMBER 7, 2022

Sales call reporting can also create a good foundation for training and coaching, as it encapsulates best practices and performance. Supplements Training and Coaching. Sales call reporting is one of the best sources of product feedback, market trends, and competitor intelligence. Benefits of Sales Call Reporting.

Sales 52

Sales Management CRM Best practices 52

Dialer 360

JUNE 19, 2018

Furthermore, organizations are executing exercises that would enhance customer service. Escalate exercise of taking one or two calls at once, and you can deliver amazing customer experience. Give importance to the customer feedback. How to retain agent’s retention rate and possibly how to get positive feedback from the clients?

Customer Service 20

Customer Service Call Center Coaching Contact Center 20