Agent burnout Exercises Feedback Morale 
Fonolo
JULY 13, 2021
Because of this, 75% of call center agents are at risk of burnout. Here are some of the most common causes for agent burnout: Unsustainably high workload. Lack of meaningful feedback. Contact centers with flexible scheduling show higher levels of morale and engagement overall. Provide meaningful feedback.
Fonolo
SEPTEMBER 28, 2021
They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. If they struggle to find the words to assist you or are unable to demonstrate empathy in their response, offer them feedback and try the exercise again. Focus on preventing employee burnout.
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