ChurnZero

FEBRUARY 8, 2024

Now a successful stress management and productivity coach who works with go-to-market SaaS teams, Ryan was once a customer success leader, until burnout prompted him to become an expert on stress within the tech industry. CZ: 2023 was a stressful year in customer success and SaaS. You see people struggling to focus.

Morale 52

Morale SaaS Coaching Management 52

ChurnZero

SEPTEMBER 14, 2021

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . You tell the customer you want to share your ideas with them, get their feedback, and then they can decide if/when to move forward. .

Sales 94

Sales Upselling Morale SaaS 94

Customer Service Life

NOVEMBER 13, 2018

Having worked in customer service for a couple SAAS (Software as a Service) startups throughout my career, I’d like to enlighten you on an important concept. Use focus groups and journey mapping exercises to gain an intimate understanding of each issue and the ways they impact actual customers. Click here to read the original post.

Contact Center 60

Contact Center Morale Journey mapping SaaS 60

ChurnZero

SEPTEMBER 16, 2021

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . You tell the customer you want to share your ideas with them, get their feedback, and then they can decide if/when to move forward. .

Sales 52

Sales Upselling Morale SaaS 52

JustCall

APRIL 13, 2020

The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” Following this, you need to carry out the lead scoring exercise. Ask your clients to share feedback and testimonials for your product. Ask them for permission to share their feedback.

Sales 98

Sales CRM Analytics Chatbots 98

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

Solvvy

JULY 8, 2022

But collecting customer feedback and finding an effective way to measure customer satisfaction—often by unraveling the answer to the question of how to use CSAT or NPS—is vital to your brand’s success. The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106