delighted

AUGUST 2, 2019

The answer to these questions is to create a proactive reputation marketing strategy powered by customer feedback. By consistently gathering customer feedback, you can drive more positive reviews and testimonials while stopping negative reviews in their tracks. How to gain and leverage customer feedback for reputation marketing.

Feedback 47

Feedback Marketing Real estate Surveys 47

Ann Michaels and Associates

MAY 14, 2021

With the rise of reviews online and social media, many companies have opted out of sending their clients surveys altogether. Do surveys still play an important role? The Case For Surveys. Whether you are using mystery shopping or customer surveys, a business in today’s climate can never have too much customer interaction.

Surveys 45

Surveys Entertainment Advertising B2B 45

Verint

JANUARY 23, 2018

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. The company determined it had outgrown its “homegrown” survey tool and was searching for a more scalable, flexible and robust solution to meet the needs of its customer research group.

Feedback 28

Feedback Entertainment Surveys Enterprise 28

inmoment

SEPTEMBER 19, 2019

Unfortunately, typical survey approaches cannot capture the emotion that makes these experiences memorable. In my experience, providing surveys with open-ended questions, reading comments and analyzing the common themes therein are an effective means of identifying today’s drawbacks and successes.

Entertainment 40

Entertainment Surveys CRM Feedback 40

ThriveableBiz

NOVEMBER 13, 2023

Often survey-based, where your audience ticks boxes, with their answers to be analysed as percentages. Your content & ad campaigns are just like any entertainment brand. And actually, is just the sort of hard information many entertainment brands keep in a database of their audience or subscription members, for similar reasons.

Marketing 52

Marketing Entertainment Benchmark Personalization 52

CSM Magazine

AUGUST 4, 2023

By offering exclusive rewards to loyal customers and promptly responding to their feedback, the coffee shop not only encourages repeat purchases but also fosters a sense of loyalty among its patrons. Additionally, surveys are quick and easy to set up, making them a crucial step when strategizing engagement initiatives.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

CSM Magazine

OCTOBER 5, 2022

This trend was brought into sharp focus by a recent survey that revealed nearly two-thirds of consumers have abandoned an account setup journey or online purchase because the sign-up process was too difficult. These testers can travel through your new customer journeys and offer detailed feedback on the overall process.

Entertainment 64

Entertainment Engineering Accountability Feedback 64

TechSee

OCTOBER 16, 2018

According to a recent survey by TechSee, 76% of customers prefer self-installation for home electronic devices, and visual guidance has emerged as the solution of choice for the majority of customers. Google Consumer Survey underscores these statistics, with 20% of consumers (1 in 5) reporting that they’ve watched an unboxing video.

Self service 138

Self service Wireless Chatbots Entertainment 138

TeleDirect

JANUARY 17, 2020

Schedule at least one monthly meeting with department leaders to stay on track – multi-level feedback and collaboration work! With timely surveys and follow-up communication, you’ll have an ear to the ground on critical feedback. Legendary performances aren’t limited to the sporting arena or entertainment field.

Best practices 93

Best practices Call Center Business Process Outsourcing Entertainment 93

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience Customer retention Feedback 52

Customer Guru

MARCH 7, 2018

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. About BookMyShow. What is your vision around CX at your company?

Entertainment 62

Entertainment Customer centricity Surveys Feedback 62

ProProfs Blog

APRIL 24, 2019

Gone are the days when you could entertain your customers enough through phone and email as traditional platforms. As a brand, you should not overlook the social communities on your company’s website, since they act like an open forum where your target audience can share their feedback. Adopt an Omnichannel Approach. NewVoiceMedia ).

Customer Service 92

Customer Service Journey mapping Entertainment Customer Support 92

GetFeedback

JULY 19, 2019

A recent McKinsey survey showed customer satisfaction with health insurance is 73% more likely when customer journeys work well than when only touchpoints do. The same survey showed that when hotels get the customer journey right, customers are 61% more willing to recommend the hotel than customers of hotels that only focus on touchpoints.

Airlines 123

Airlines Benchmark Surveys B2C 123

Enghouse Interactive

SEPTEMBER 24, 2021

Also, for companies that charge a monthly subscription, from many gyms to entertainment companies such as Netflix and Spotify, poor service will cause customers to immediately cancel their contracts, directly hitting revenues. Gathering helpful feedback and insights which can be used to plan agent training.

Upselling 51

Upselling Entertainment Feedback Surveys 51

ProProfs Blog

MAY 6, 2020

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Source: Deloitte Millennial Survey. Use coaching and feedback for employee development. Regularly share positive feedback. So, what to do?

Management 162

Management Customer Service Best practices Entertainment 162

CSM Magazine

JANUARY 17, 2022

They often are seeking more insights and want to gather information, be entertained, and be engaged. You may find that relevant and timely surveys are a key factor in communicating with leads and customers. As you explore this aspect of goal setting, look at how customer feedback can improve your systems.

Customer Service 52

Customer Service Entertainment Advertising outsourcing 52

C3Centricity

OCTOBER 22, 2020

In the Janrain report “Brand Trust Survey” 48% of US internet users try to buy exclusively from companies they trust to protect their personal data. More than three out of five consumers say retail technologies have improved their shopping experiences, according to a survey by the National Retail Federation.

Advertising 87

Advertising Surveys Entertainment Feedback 87

PeopleMetrics

JANUARY 19, 2018

Patient Feedback. Companies can leverage internal processes they are already familiar with by surveying patients at each stage of the treatment journey. Gathering patients’ feedback at these touchpoints can help patient services teams understand in real-time which services are delivering value to patients and which services are not.

Customer centricity 93

Customer centricity Healthcare Customer Experience Entertainment 93

GetFeedback

SEPTEMBER 14, 2018

From this study, we can conclude: Entertaining customers doesn’t build loyalty when it comes to handling customer service issues; reducing customer effort , or the work required of them to resolve their issue, does. Encourage customers to share feedback. The key to getting feedback is to make it effortless for customers to do so.

Customer effort 68

Customer effort Entertainment Feedback Metrics 68

ClientSuccess

JUNE 27, 2018

Offer Engaging And Entertaining Content. Summer is a time when people want to be entertained—think summer beach reads, summer blockbuster movies, and summer TV premieres. Run a Survey or Ask For Feedback. Summer is the perfect time to try out new ideas, test new workflows, and wow your customers with new content.

Best practices 40

Best practices Entertainment SaaS Surveys 40

PeopleMetrics

MARCH 13, 2015

They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. Do they have a mechanism for sharing customer feedback with others in the company? Feedback Fridays, Tip Tuesdays, SharePoint, and Slack channels that are dedicated to employee suggestions and feedback are increasing.

Customer Experience 109

Customer Experience Customer centricity Employee engagement Feedback 109

ShepHyken

JUNE 26, 2023

In this informative and entertaining article, Hodak takes her SUPER model and uses well-known brands from the fast-food industry to illustrate her points. Imagine a meeting with various customers sharing their feedback at a level that is far beyond a traditional focus group. My Comment: Brittany Hodak is one of my favorite CX experts.

Customer Service 38

Customer Service Customer centricity B2C Entertainment 38

Solvvy

OCTOBER 18, 2022

AI now powers virtual assistants with entertaining personalities that help people complete day-to-day tasks. Customer Research and Feedback. AI chatbots can conduct surveys conversationally to collect customer feedback. What is a Conversational Chatbot? Conversational Chatbot Examples.

Chatbots 62

Chatbots Self service Journey mapping Entertainment 62

Stratifyd

MAY 14, 2019

Happy customers are more brand loyal, are less price-sensitive, and are more willing to entertain offers for other products and services or upsell opportunities. Though many airlines offer post-flight customer surveys, they experience a consistent problem with passengers not filling them out. CX and the Airline Industry.

Airlines 40

Airlines Entertainment Surveys Upselling 40

CSM Magazine

JULY 24, 2015

Customer Surveys. Sometimes, though, it’s useful to get anonymous feedback. Providing clients with an opportunity to do so with a short, clear and compelling customer satisfaction survey is a great way of achieving this. There also needs to be quick determination to identify key areas of improvement highlighted by the survey.

Entertainment 68

Entertainment Surveys Consulting Consulting 68

CSM Magazine

MAY 30, 2017

Get their feedback. 3) Obtain Customer Feedback. Customer feedback, obtained through focus-group discussion or more formal survey methods, can help you with this in the following ways: Feedback on performance is needed before service improvements are undertaken. bonuses, hours flexibility, awards).

Customer Service 80

Customer Service Feedback Entertainment Service level 80

Nicereply

APRIL 5, 2023

Proper and consistent monitoring and measurement of customer engagement levels provide great feedback to spot areas for improvement. This new tech brings a whole new dimension of accessibility, automation, personalization and entertainment that increases customer satisfaction and engagement.

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

Fonolo

APRIL 19, 2018

So to the customer service folks who are ready to take more away from TV and movies then simply an entertainment fix – this one is for you. All three options in the survey would basically rate Carol’s service as “exceptional”. Making the Most of Customer Feedback. Failing to Be Empathetic. She simply says, “Computer says no!”.

Customer Service 101

Customer Service Entertainment Airlines Benchmark 101

SharpenCX

MARCH 18, 2020

Being present with your agents and letting them see your expressions as you share feedback is crucial to keeping communication crystal clear. Let’s say you reviewed a handful of agent interactions and left feedback in-line on the interactions. How to address it: Work with IT to send a technology survey to your team. What’s more?

Call Center 94

Call Center Morale Coaching Cloud contact 94

JivoChat

APRIL 16, 2023

According to Darshan Somashekhar from Solitaired , “We always talk to our customers and take their feedback before developing our games and that’s why they are so successful.” Additionally, businesses can use email campaigns to encourage customers to provide feedback on their experiences and build loyalty with them.

Analytics 82

Analytics Engineering Advertising Sales 82

CSM Magazine

MARCH 3, 2016

The survey of 1,000 consumers compared buying experiences across multiple market sectors, including utilities, phone, TV and broadband, clothing, travel, home improvement, entertainment and groceries.

Customer Experience 40

Customer Experience Sales Multichannel Entertainment 40

AWS Machine Learning

MARCH 4, 2024

Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Open-ended survey questions allow responders to provide context and unanticipated feedback. This post is co-written with Sherwin Chu from Alida.

Feedback 104

Feedback APIs Engineering Surveys 104

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Agents can also send feedback directly to script authors to further improve processes. Feedback loops are imperative to success. If a QA person is responsible for delivering coaching/feedback, it can be time-consuming.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

C Space

MAY 7, 2020

Ultimate’s Perception survey solution now includes a new crisis check-in pulse survey, available at no additional cost to customers. Employees can complete the survey from anywhere, on any device.

Healthcare 52

Healthcare Entertainment Surveys Morale 52

Nicereply

MARCH 14, 2023

This highly entertaining book will help you to polish and perfect this crucial skill. No amount of coaching, training, or quarterly feedback surveys will prevent it. From strategic plans, to presentations, to customer emails, to training material for their team—the writing never ends. Books on business acumen 3.

Management 98

Management Call Center Metrics Entertainment 98

Toister Performance Solutions

AUGUST 16, 2018

The first step is gathering input from all employees via a survey that asked, "What do you want our customers to think of when they think of the service they receive?" The feedback was overwhelmingly conclusive. Feedback from Gary’s interaction with candidates proves very useful. There was no need to craft a separate statement.

Entertainment 65

Entertainment Education Feedback Surveys 65

LiveChat

JANUARY 23, 2020

Collecting customer feedback. I can’t imagine a better way of collecting customer feedback than simply tuning in to what the people in the community have to say. That’s why it’s easier to get such priceless information from inside the community instead of an email survey. They are in the community because they want to be there.

Gamification 69

Gamification Feedback Education Entertainment 69