How Hospitality and Entertainment Brands Can Future-Proof the Guest Experience

inmoment

Using this method, businesses can pinpoint where they might be coming up short and—thanks to that aforementioned feedback—create plans that result in transformative change and consistent, memorable experiences. I’ve seen companies that take the time and effort to use unstructured guest feedback capabilities reap sizable benefits.

Fervent Fans Give Customer Feedback to Verint for Turnkey Intelligence

Verint

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. After doing its homework, the company chose Verint Enterprise Feedback Management as the critical foundation to solicit and capture feedback from more than one million sports and entertainment fans annually.

The customer feedback-powered reputation marketing blueprint

delighted

The answer to these questions is to create a proactive reputation marketing strategy powered by customer feedback. By consistently gathering customer feedback, you can drive more positive reviews and testimonials while stopping negative reviews in their tracks. In this post, we show you how to get more customer feedback and turn that feedback into positive customer reviews and testimonials — even when the original feedback is negative.

Amazing Business Radio: Martin Powton

ShepHyken

They discuss the importance of receiving feedback and how to overcome some potential issues with creating the wrong survey for your business and your customers. . What is the best method of getting customer feedback? 7 Secrets for Successful Surveys .

What Amazon Prime Day Can Teach You About Customer Experience

PeopleMetrics

But still, it's had its entertaining moments. By making an operational habit out of listening and responding to customer feedback, you can address issues discover flaws in your customer experience before they snowball.

Things that Really Annoy your Customers

Ann Michaels and Associates

No matter how great your company is, at some point in time you will receive negative feedback. Mystery Shopping customer experience customer service social media customer feedback social media customer service socialmediamonitoring(What not to do).

How to Communicate your Way to a Better Customer Experience

PeopleMetrics

They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. Do they have a mechanism for sharing customer feedback with others in the company? If they can, are you analyzing that feedback and closing the loop with them?

The Surprising Answer to the FinTech Threat

Verint

While the world has embraced digital for both their entertainment and business purposes, something has emerged recently that may surprise a few people.

Head to the Big D May 14-17 for the Verint Engage Customer Conference

Verint

This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities. Inspiration. Professional growth. Networking. There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot.

Amazing Business Radio: Josh Liebman

ShepHyken

With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting. Josh Liebman Encourages Running Toward Complaints, Not Away From Them.

1-2-3 Engagement is the Key

Call Center Weekly

In times past, I would dedicate time to act on the feedback. In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. Provide meaningful feedback One of the best ways to keep employees engaged is through feedback.

How to Use Surveys to Land More Business Leads

GetFeedback

Their site is full of fun and entertaining quiz-style surveys that have broad appeal. Sent after purchase, they let you ask customers to feedback on their experience with you.

Survey: NFF returns of electronic devices can be prevented

TechSee

percent) followed by entertainment products, including speakers, TVs, and gaming consoles (25.2 More consumers than ever are sending back fully functioning electronic products. This No Fault Found phenomenon is costing companies a fortune – how can they address the issue of NFF returns?

Being Good At CX Is Not Good Enough – Jennifer Parnell, DGM – Customer Engagement, BookMyShow

Customer Guru

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. Being the largest entertainment ticketing platform in India, needless to say, we take CX very seriously. Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow.

Empowering Your Team to Deliver Kick-Ass Customer Experience

BlueOcean

For Carol, empowering contact center agents depends upon three key factors: engagement, communication, and feedback. Providing Agent Feedback. Feedback is the post-game playback that is essential for future improvement. Quick, how many services or memberships do you subscribe to?

Why is my smart device making me feel dumb? The challenges of onboarding IoT devices

TechSee

Alexa has already proven capable of controlling smart home cameras, entertainment devices, lights, locks, and thermostats, and others. This capability allows visual assistants to fully interact, provide feedback and correct the customer when necessary. James wants to water his lawn.

Simplify Your Customer Service Experience & Delight Customers with ProProfs Help Desk

ProProfs Blog

Gone are the days when you could entertain your customers enough through phone and email as traditional platforms. As a brand, you should not overlook the social communities on your company’s website, since they act like an open forum where your target audience can share their feedback.

Any Press Is Good Press, Right?

Beyond Philosophy

If you were to find your organization in a similar situation, where your content was hitting a nerve and generating some negative feedback, you should consider the positives. Well…It depends! When I started Beyond Philosophy back in 2002, nobody knew us.

How to Prove the ROI of Your Voice of the Customer (VoC) Program

GetFeedback

Use that test as an opportunity to see how many surveys were filled out, to understand the quality of the feedback being received, etc. Passenger feedback from a Philadelphia-based airport alerted JetBlue to dissatisfaction.

6 Customer Engagement Best Practices During the Summer “OOO” Season

ClientSuccess

Offer Engaging And Entertaining Content. Summer is a time when people want to be entertained—think summer beach reads, summer blockbuster movies, and summer TV premieres. Run a Survey or Ask For Feedback. Ahhhh, summer.

Defining Brands with The Kind of Customer Experience They Deliver: An Exclusive Interview with Mr. Viraj Verma, Marketing and Strategic Alliances Head, PVR BluO

Customer Guru

Mr. Viraj Verma is currently working as the Head of Marketing and Strategic Alliances at PVR BluO, a one of a kind of entertainment concept in India. Mr. Verma has an experience of 17 years in the Marketing domain across multiple industries such as entertainment, hospitality, and retail.

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

They don’t do anything else except maybe monitor a few calls and give some feedback. Agents can also send feedback directly to script authors to further improve processes. Feedback loops are imperative to success.

How Customer Centricity Is Changing Pharmaceutical Customer Experience

PeopleMetrics

Patient Feedback. Gathering patients’ feedback at these touchpoints can help patient services teams understand in real-time which services are delivering value to patients and which services are not. The master rule to customer-centricity is this: solve your customers’ problems.

How to Apply Customer Experience Advocacy in Marketing

ProProfs Blog

educational and entertaining emails, asking for feedback, curated content). There are those who attempt to listen to their customers’ feedback and be deceived into thinking that interaction alone makes for a great customer experience marketing.

5 Ways to Empower Teams to Deliver Great Customer Service

Kayako

Yes, it’s important to regularly gather customer feedback through research and customer listening, but that doesn’t mean that you can’t also listen to the voice of the employee. The key is to acknowledge the feedback and set up a process for actioning prioritized suggestions.

3 Steps to Sustainable Customer Service Performance

CSM Magazine

Get their feedback. 3) Obtain Customer Feedback. Customer feedback, obtained through focus-group discussion or more formal survey methods, can help you with this in the following ways: Feedback on performance is needed before service improvements are undertaken.

Danger Points in a Client Journey and How To Mitigate Them

Amity

These calls are ideal to have your own Product and Marketing team on so that the client can provide feedback and use cases of your platform back to the wider team. The run-up to Christmas also has many distractions with client/vendor entertainment and personal socialising and downtime.

Why Do You Need to Rethink Your Customer’s Journey

ProProfs Blog

You’ll even find a dozen people on YouTube who give you valuable advice about these cars while entertaining you. How to Improve Customer Experience Using Employee Feedback.

Reduce Customer Effort, Increase Loyalty: A Recipe for Growth

GetFeedback

From this study, we can conclude: Entertaining customers doesn’t build loyalty when it comes to handling customer service issues; reducing customer effort , or the work required of them to resolve their issue, does. Encourage customers to share feedback. You know feedback is essential when it comes to making any kind of business decision (big or small). The key to getting feedback is to make it effortless for customers to do so.

How to Improve Customer Satisfaction – Eric Berne’s Three Ego States

LiveChat

Companies that make a good use of this level of connection make sure that their customers are always entertained , they try to unleash the inner child in their customers. You also still need to gather customer feedback to be aware what you’re doing right and wrong.

Effective Customer Service Strategies from the World’s Biggest Brands

Fonolo

The rise of digital commerce and the growth of social media have given consumers powerful tools to share their thoughts and feedback with brands.

2018 Customer Experience Trends

The Center for Client Retention

Denmark’s Servicelovers is a firm that wants to change customer service through positive feedback. The technology allows the server to know guests’ names, their dining and entertainment preferences, and (naturally) their room and account numbers.

5 Ways AI and Machine Learning Are Automating Customer Service in 2019

CSM Magazine

However, it is also clear that companies are not doing enough to handle the massive influx of customer feedback. Leveraging AI in marketing helps the team understand customer feedback better and gather crucial insights to enhance the quality of their marketing efforts.

4 Quick Fixes That Reduce Call Abandonment Rates Overnight

aircall

Even smooth jazz is preferable to silence, and any effort to entertain callers will be recognized as evidence of your empathy. But you do have a responsibility to share feedback with colleagues who can make the difference in other departments. Do you have abandonment issues? Sorry.

4 Quick Fixes That Reduce Call Abandonment Rates Overnight

aircall

Even smooth jazz is preferable to silence, and any effort to entertain callers will be recognized as evidence of your empathy. But you do have a responsibility to share feedback with colleagues who can make the difference in other departments. Do you have abandonment issues? Sorry.

Lessons From The Overlook: Customer Service vs Customer Experience

Toister Performance Solutions

They also complained that the bedroom lacked a television, so what our guests were really looking for was a place for the kids to entertain themselves while not disturbing the rest of the house.

Professional Speakers Have 3 Important CX Lessons for YOU!

360Connext

MGM Resort’s Chief Sales Officer, Michael Dominguez , shared how they are looking ahead to the ways entertainment will shift in the very near future. What if the customer experience you had to deliver was all about YOU?

Why Exceeding Customer Expectations Can Make or Break a Business

Kayako

Outside forces such as interactions with other businesses and feedback from friends and family influence the service we expect to receive. Customers expect to contact companies to give feedback. Identifying the service our customers want can be like trying to hit a clay-pigeon.

Why is Service So Great at the USS Midway Museum?

Toister Performance Solutions

The feedback was overwhelmingly conclusive. Feedback from Gary’s interaction with candidates proves very useful. Let's start with a few facts about the USS Midway Museum. The decommissioned aircraft carrier has operated as a museum in San Diego since 2004.

Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry

Fonolo

Best Buy is best to ramp up its strategy to eliminate hold time (based on some of the feedback from these Tweeters): Had been on hold with @BestBuy for over an hour when I was hung up on. Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television.