How Hospitality and Entertainment Brands Can Future-Proof the Guest Experience

inmoment

Using this method, businesses can pinpoint where they might be coming up short and—thanks to that aforementioned feedback—create plans that result in transformative change and consistent, memorable experiences. I’ve seen companies that take the time and effort to use unstructured guest feedback capabilities reap sizable benefits.

Fervent Fans Give Customer Feedback to Verint for Turnkey Intelligence

Verint

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. After doing its homework, the company chose Verint Enterprise Feedback Management as the critical foundation to solicit and capture feedback from more than one million sports and entertainment fans annually.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The customer feedback-powered reputation marketing blueprint

delighted

The answer to these questions is to create a proactive reputation marketing strategy powered by customer feedback. By consistently gathering customer feedback, you can drive more positive reviews and testimonials while stopping negative reviews in their tracks. In this post, we show you how to get more customer feedback and turn that feedback into positive customer reviews and testimonials — even when the original feedback is negative.

What Amazon Prime Day Can Teach You About Customer Experience

PeopleMetrics

But still, it's had its entertaining moments. By making an operational habit out of listening and responding to customer feedback, you can address issues discover flaws in your customer experience before they snowball.

How to Communicate your Way to a Better Customer Experience

PeopleMetrics

They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. Do they have a mechanism for sharing customer feedback with others in the company? If they can, are you analyzing that feedback and closing the loop with them?

The Surprising Answer to the FinTech Threat

Verint

While the world has embraced digital for both their entertainment and business purposes, something has emerged recently that may surprise a few people.

Head to the Big D May 14-17 for the Verint Engage Customer Conference

Verint

This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities. Inspiration. Professional growth. Networking. There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot.

The De-Evolution of a Business

ShepHyken

This pattern mirrors one found in the entertainment business—the four stages of an actor. They miss opportunities, don’t pay attention to feedback, make up excuses for why the company is performing badly and basically turn a blind eye to reality.

Amazing Business Radio: Martin Powton

ShepHyken

They discuss the importance of receiving feedback and how to overcome some potential issues with creating the wrong survey for your business and your customers. . What is the best method of getting customer feedback? 7 Secrets for Successful Surveys .

Amazing Business Radio: Josh Liebman

ShepHyken

With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting. Josh Liebman Encourages Running Toward Complaints, Not Away From Them.

Critizr Now Integrates With Google’s Business Messages

CSM Magazine

Leading customer feedback platform Critizr now supports Google’s Business Messages in Europe. Critizr is Europe’s leading Customer Feedback platform.

1-2-3 Engagement is the Key

Call Center Weekly

In times past, I would dedicate time to act on the feedback. In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. Provide meaningful feedback One of the best ways to keep employees engaged is through feedback.

Being Good At CX Is Not Good Enough – Jennifer Parnell, DGM – Customer Engagement, BookMyShow

Customer Guru

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. Being the largest entertainment ticketing platform in India, needless to say, we take CX very seriously. Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow.

Best Practices for Call Center Quality Assurance

TeleDirect

Schedule at least one monthly meeting with department leaders to stay on track – multi-level feedback and collaboration work! With timely surveys and follow-up communication, you’ll have an ear to the ground on critical feedback.

Empowering Your Team to Deliver Kick-Ass Customer Experience

BlueOcean

For Carol, empowering contact center agents depends upon three key factors: engagement, communication, and feedback. Providing Agent Feedback. Feedback is the post-game playback that is essential for future improvement. Quick, how many services or memberships do you subscribe to?

Why is my smart device making me feel dumb? The challenges of onboarding IoT devices

TechSee

Alexa has already proven capable of controlling smart home cameras, entertainment devices, lights, locks, and thermostats, and others. This capability allows visual assistants to fully interact, provide feedback and correct the customer when necessary. James wants to water his lawn.

Why You Need a Customer Experience Vision

Toister Performance Solutions

Customer feedback has also shaped my thinking. The customer experience vision at the Midway is "Preserve the historic USS Midway and the legacy of those who serve; Inspire and Educate future generations; and Entertain our museum guests."

Any Press Is Good Press, Right?

Beyond Philosophy

If you were to find your organization in a similar situation, where your content was hitting a nerve and generating some negative feedback, you should consider the positives. Well…It depends! When I started Beyond Philosophy back in 2002, nobody knew us.

How to Improve Customer Satisfaction – Eric Berne’s Three Ego States

LiveChat

Companies that make a good use of this level of connection make sure that their customers are always entertained , they try to unleash the inner child in their customers. You also still need to gather customer feedback to be aware what you’re doing right and wrong.

Defining Brands with The Kind of Customer Experience They Deliver: An Exclusive Interview with Mr. Viraj Verma, Marketing and Strategic Alliances Head, PVR BluO

Customer Guru

Mr. Viraj Verma is currently working as the Head of Marketing and Strategic Alliances at PVR BluO, a one of a kind of entertainment concept in India. Mr. Verma has an experience of 17 years in the Marketing domain across multiple industries such as entertainment, hospitality, and retail.

Effective Customer Service Strategies from the World’s Biggest Brands

Fonolo

The rise of digital commerce and the growth of social media have given consumers powerful tools to share their thoughts and feedback with brands.

6 Customer Engagement Best Practices During the Summer “OOO” Season

ClientSuccess

Offer Engaging And Entertaining Content. Summer is a time when people want to be entertained—think summer beach reads, summer blockbuster movies, and summer TV premieres. Run a Survey or Ask For Feedback. Ahhhh, summer.

How Customer Centricity Is Changing Pharmaceutical Customer Experience

PeopleMetrics

Patient Feedback. Gathering patients’ feedback at these touchpoints can help patient services teams understand in real-time which services are delivering value to patients and which services are not. The master rule to customer-centricity is this: solve your customers’ problems.

What Is a Good Net Promoter Score

ProProfs Chat

In general, the low rating is assumed to be negative feedback, middle rating is taken as average feedback, whereas high rating is touted as the positive feedback. Online Entertainment. Get their feedback.

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

They don’t do anything else except maybe monitor a few calls and give some feedback. Agents can also send feedback directly to script authors to further improve processes. Feedback loops are imperative to success.

5 Successful Customer Service Strategies of Top Grocer Trader Joe’s [Monthly Brand Crush Post]

SharpenCX

Did you know that some 53% of contact centers now want to bust the myth that companies don’t take customer feedback seriously? The company has dozens of ways for customers to reach out and provide feedback (locally or to corporate) about their experience.

Lessons From The Overlook: Customer Service vs Customer Experience

Toister Performance Solutions

They also complained that the bedroom lacked a television, so what our guests were really looking for was a place for the kids to entertain themselves while not disturbing the rest of the house.

How Chatbots are Transforming Customer Service with AI

REVE Chat Blog

Collect customer feedback & information. Collect customer feedback & information. Customer feedback is vital for every business. By collecting customer feedback you can know how far your customers are satisfied with your products and services.

3 Steps to Sustainable Customer Service Performance

CSM Magazine

Get their feedback. 3) Obtain Customer Feedback. Customer feedback, obtained through focus-group discussion or more formal survey methods, can help you with this in the following ways: Feedback on performance is needed before service improvements are undertaken.

How to Use Surveys to Land More Business Leads

GetFeedback

Their site is full of fun and entertaining quiz-style surveys that have broad appeal. Sent after purchase, they let you ask customers to feedback on their experience with you.

5 Ways to Empower Teams to Deliver Great Customer Service

Kayako

Yes, it’s important to regularly gather customer feedback through research and customer listening, but that doesn’t mean that you can’t also listen to the voice of the employee. The key is to acknowledge the feedback and set up a process for actioning prioritized suggestions.

Danger Points in a Client Journey and How To Mitigate Them

Amity

These calls are ideal to have your own Product and Marketing team on so that the client can provide feedback and use cases of your platform back to the wider team. The run-up to Christmas also has many distractions with client/vendor entertainment and personal socialising and downtime.

Why is Service So Great at the USS Midway Museum?

Toister Performance Solutions

The feedback was overwhelmingly conclusive. Feedback from Gary’s interaction with candidates proves very useful. Let's start with a few facts about the USS Midway Museum. The decommissioned aircraft carrier has operated as a museum in San Diego since 2004.

Simplify Your Customer Service Experience & Delight Customers with ProProfs Help Desk

ProProfs Chat

Gone are the days when you could entertain your customers enough through phone and email as traditional platforms. As a brand, you should not overlook the social communities on your company’s website, since they act like an open forum where your target audience can share their feedback.

2018 Customer Experience Trends

The Center for Client Retention

Denmark’s Servicelovers is a firm that wants to change customer service through positive feedback. The technology allows the server to know guests’ names, their dining and entertainment preferences, and (naturally) their room and account numbers.

4 Quick Fixes That Reduce Call Abandonment Rates Overnight

aircall

Even smooth jazz is preferable to silence, and any effort to entertain callers will be recognized as evidence of your empathy. But you do have a responsibility to share feedback with colleagues who can make the difference in other departments. Do you have abandonment issues? Sorry.

4 Quick Fixes That Reduce Call Abandonment Rates Overnight

aircall

Even smooth jazz is preferable to silence, and any effort to entertain callers will be recognized as evidence of your empathy. But you do have a responsibility to share feedback with colleagues who can make the difference in other departments. Do you have abandonment issues? Sorry.

Managing Technology Within a Study Environment

CSM Magazine

They review the papers submitted from wherever they are and give feedback. Students may use the technological device as a source of entertainment instead of a source to facilitate learning. With the advancement in technology, there are many changes in the way people operate.

Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry

Fonolo

Best Buy is best to ramp up its strategy to eliminate hold time (based on some of the feedback from these Tweeters): Had been on hold with @BestBuy for over an hour when I was hung up on. Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television.

Survey: NFF returns of electronic devices can be prevented

TechSee

percent) followed by entertainment products, including speakers, TVs, and gaming consoles (25.2 More consumers than ever are sending back fully functioning electronic products. This No Fault Found phenomenon is costing companies a fortune – how can they address the issue of NFF returns?