ShepHyken

MARCH 14, 2022

MarTech Cube) Amid ever-rising consumer expectations, supply chain disruptions, and less access to third-party data, Yotpo’s annual State of Brand Loyalty survey reveals just how hard brands have to work to earn loyalty that drives positive business outcomes. The New Reality of Loyalty: Consumers Want Brands To Earn It by PRNewsWire.

Journey mapping 184

Journey mapping Customer Service Entertainment Call Center 184

CSM Magazine

DECEMBER 8, 2016

The latest results of the Net Happiness Score survey of the MSPA (Mystery Shopping Providers Association) Europe of 43,775 stores show a decline in the quality of employee engagement, with an average score of 31%, compared to 34% last quarter. The good news is that some UK businesses are taking action and bucking the trend.

Surveys 0

Surveys Entertainment Employee engagement Consulting 0

Maru Group

AUGUST 4, 2022

By Maru Entertainment & Technology | August 4, 2022. Whilst subscription rates remain low for the various cloud services, exclusive research from Maru’s Entertainment and Technology group suggests that the industry is set for serious expansion over the next few years.

Entertainment 76

Entertainment Surveys Education Marketing 76

Maru Group

AUGUST 31, 2022

By Maru Entertainment & Technology | August 31, 2022. Maru’s Entertainment and Technology team found that one in four adults were somewhat (11%) or very (14%) likely to place a bet on at least one game in the opening week. Clearly, sports betting is already a key consideration for entertainment spending among young consumers.

Entertainment 72

Entertainment Advertising Surveys Marketing 72

ShepHyken

AUGUST 14, 2020

Content can be designed to raise revenue, sell products, educate, or entertain the consumers. The same study highlighted that 73% of customers worldwide love to watch videos on social media that are entertaining. #3. Some buyers also appreciate customer survey emails seeking their feedback within one week from the first purchase.

Customer Experience 321

Customer Experience Entertainment Sales Healthcare 321

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Finance Consulting Consulting 52

inmoment

SEPTEMBER 19, 2019

Unfortunately, typical survey approaches cannot capture the emotion that makes these experiences memorable. In my experience, providing surveys with open-ended questions, reading comments and analyzing the common themes therein are an effective means of identifying today’s drawbacks and successes.

Entertainment 40

Entertainment Surveys CRM Feedback 40

ThriveableBiz

NOVEMBER 13, 2023

Often survey-based, where your audience ticks boxes, with their answers to be analysed as percentages. Your content & ad campaigns are just like any entertainment brand. And actually, is just the sort of hard information many entertainment brands keep in a database of their audience or subscription members, for similar reasons.

Marketing 52

Marketing Entertainment Benchmark Personalization 52

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Why a must see: Because you want to know the facts.

Entertainment 174

Entertainment Surveys Technology Education 174

AWS Machine Learning

DECEMBER 20, 2022

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. GNNs are an emerging field in artificial intelligence (for an example, see A Comprehensive Survey on Graph Neural Networks ).

Entertainment 92

Entertainment Advertising Surveys Accountability 92

TechSee

FEBRUARY 25, 2020

Whether rigging up a home entertainment system, setting up a new printer or syncing a new smart device with its app, many consumers find it difficult to complete the product self install process.

Entertainment 109

Entertainment Enterprise Contact Center Surveys 109

Beyond Philosophy

MARCH 22, 2017

Does anyone else find it entertaining that in China they order American Take Out? When McDonald’s surveyed their major markets, they found that nearly 75% of the population of these areas lives within three miles of a location. Last year, China’s delivery business grew by 30%.

Entertainment 318

Entertainment Consulting Consulting Customer Experience 318

Nicereply

MAY 25, 2021

By comparing your survey results to other companies, you add context to your scores. You might be looking at your latest survey results and wondering…. By comparing your survey results to other companies, you add context to your scores. Entertainment: High: 96%. Are these good? How do we compare to our competitors?

Benchmark 111

Benchmark Surveys Entertainment Customer effort 111

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience Customer retention Feedback 52

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Power survey that says 67% of consumers have used social media to resolve customer service issues. This article highlights a recent J.D.

Customer Service 194

Customer Service Entertainment Customer Care Customer Experience 194

Beyond Philosophy

AUGUST 8, 2016

By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. However, a survey question that I received after my stay summarizes it. This example is about the “how.” Hire people who aren’t a buzz kill. I like the question for two reasons: 1.

Entertainment 264

Entertainment Airlines Consulting Consulting 264

CSM Magazine

AUGUST 4, 2023

This interactive approach not only entertains users but also imparts valuable information, making it an effective strategy to enhance user engagement and promote brand differentiation. Additionally, surveys are quick and easy to set up, making them a crucial step when strategizing engagement initiatives.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

JivoChat

MARCH 19, 2023

At the end of the semester, participants answered a survey that included a wide variety of questions. So, despite the fact that social networks are generally considered more of an entertainment medium, they definitely have educational potential. Students were encouraged to share their opinions on posts and post answers to quizzes.

Education 75

Education Entertainment Accountability Surveys 75

Customer Guru

MARCH 7, 2018

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. About BookMyShow. What matters, however, is a company’s commitment to do so.

Entertainment 62

Entertainment Customer centricity Surveys Feedback 62

ShepHyken

JANUARY 31, 2020

They still prefer brick-and-mortar stores, with 67% of those surveyed reporting that they still prefer buying at their local retailer even if the item is available online. Your brand could succeed in marketing to this generation through social media and SMS. Generation X. These adults have grown up with computers and the internet.

Customer Service 279

Customer Service Entertainment Marketing Customer Support 279

Verint

JANUARY 23, 2018

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. The company determined it had outgrown its “homegrown” survey tool and was searching for a more scalable, flexible and robust solution to meet the needs of its customer research group.

Feedback 28

Feedback Entertainment Surveys Enterprise 28

Toister Performance Solutions

MARCH 5, 2020

For example, a transactional survey score might tell you if customers were generally happy when they visited your store, called customer service, or tried out your latest product. That’s far more important to customers than a survey or the lead time on a needed part. Bliss is both insightful and entertaining.

Customer Experience 97

Customer Experience Advertising Entertainment Metrics 97

ShepHyken

JANUARY 31, 2020

They still prefer brick-and-mortar stores, with 67% of those surveyed reporting that they still prefer buying at their local retailer even if the item is available online. Your brand could succeed in marketing to this generation through social media and SMS. Generation X. These adults have grown up with computers and the internet.

Customer Service 268

Customer Service Entertainment Marketing Customer Support 268

TechSee

OCTOBER 16, 2018

According to a recent survey by TechSee, 76% of customers prefer self-installation for home electronic devices, and visual guidance has emerged as the solution of choice for the majority of customers. Google Consumer Survey underscores these statistics, with 20% of consumers (1 in 5) reporting that they’ve watched an unboxing video.

Self service 138

Self service Wireless Chatbots Entertainment 138

ShepHyken

JULY 11, 2016

One of my favorites is the convenience fee that’s levied when ordering concert or other types of entertainment tickets online. Leaders are responding to the last round of surveys. Or when a hotel charges separate WiFi fees for each device that’s used. Customer Bliss) Customer experience work is often tremendously reactionary.

Customer Service 204

Customer Service Entertainment Banking Customer centricity 204

CSM Magazine

OCTOBER 5, 2022

This trend was brought into sharp focus by a recent survey that revealed nearly two-thirds of consumers have abandoned an account setup journey or online purchase because the sign-up process was too difficult. The survey respondents shed light on this by reporting they had difficulty opening a new account.

Entertainment 64

Entertainment Engineering Accountability Feedback 64

TeleDirect

JANUARY 17, 2020

With timely surveys and follow-up communication, you’ll have an ear to the ground on critical feedback. Legendary performances aren’t limited to the sporting arena or entertainment field. TeleDirect utilizes Amazon Web Services and strategic Availability Zones for industry-leading security, redundancy, and overall performance.

Best practices 93

Best practices Call Center Business Process Outsourcing Entertainment 93

ThriveableBiz

JULY 30, 2018

What’s MISSING from market research(Fan Research) for entertainment brands? And what to do about those falling response rates, and the same old surveys? What are the roadblocks to being more engaging, and actionable? I call it the 5 SENSES OF FAN RESEARCH. Community 3. Influence And not forgetting the SIXTH […].

Entertainment 40

Entertainment Surveys Marketing 40

ThriveableBiz

JULY 30, 2018

What’s MISSING from market research for entertainment brands?What And what to do about those falling response rates, and the same old surveys?I What are the roadblocks to being more engaging, and actionable?And I call it the 5 SENSES OF FAN RESEARCH.1. Community3. InfluenceAnd not forgetting the SIXTH SENSE.

Entertainment 40

Entertainment Surveys Marketing 40

DMG Consulting

JANUARY 29, 2021

Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . of survey respondents indicated the importance of prioritizing the customer experience. of survey respondents selected this initiative as a priority for 2021.

Contact Center 62

Contact Center Interactive Voice Response Self service Analytics 62

Horizon CX

APRIL 3, 2023

Do entertain customers on hold. Depending on your customer base, this can mean playing appropriate music or playing entertaining recorded messages. Customers on hold already know why they’re waiting; there’s no need to remind them. Instead, thank them for waiting and remind them that their time and business are valued!

Contact Center 52

Contact Center Entertainment call center workforce Call Center 52

Uniphore

JUNE 22, 2021

So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. So, we had to make their rants more entertaining. Nobody was listening when these call center agents were ranting about their everyday challenges. Well, at least, we tried.

Call Center 87

Call Center Entertainment Contact Center Benchmark 87

CSM Magazine

APRIL 14, 2021

Survey of marketing decision-makers reveals major hurdles in updating CX strategies. Lack of customer insights is the biggest challenge to a successful customer experience strategy for 54% of marketers surveyed. 57% of marketers surveyed consider lack of skilled talent being their primary challenge in delivering better CX.

Analytics 52

Analytics Entertainment Surveys Banking 52

Quality Contact Solutions

JULY 31, 2020

Additionally, the team can perform survey work by reaching out to those customers who recently had a service performed. From patient satisfaction surveys to complex B2B telephone sales programs, QCS is likely the most experienced outsourced healthcare telemarketing organization in the U.S.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

ThriveableBiz

NOVEMBER 13, 2023

But when we look at the ways business currently gathers insights, they mostly send out a clinical survey, or maybe ask customers out of the blue. But when a survey arrives in our inbox, most of us either hit delete, or just cruise through the process without a lot of brain-exertion. Think of it from their perspective. So Ask them.

Entertainment 52

Entertainment Marketing Advertising B2B 52

Quadient

SEPTEMBER 28, 2020

This was the conclusion reached in a June 2020, Quadient-commissioned survey of 2,000 telecom customers across the UK titled, “Is Telecoms Customer Experience Fit for Purpose in the Time of Covid-19?”. This would be a wrong assumption. Do customers think switching Telecom providers is easy? . . . Service reliability is. .

Customer Experience 52

Customer Experience Management Self service Entertainment 52

24-7 InTouch

FEBRUARY 7, 2023

In fact, Gartner predicts that by 2026, 25% of people will spend at least one hour a day in the metaverse for work, shopping, education, social and/or entertainment. The reality of an integrated metaverse is closer than ever. Companies have to take a holistic view in improving employee experiences to create more positive experiences overall.

Entertainment 52

Entertainment Enterprise Technology Customer Care 52