Expert insights. Personalized for you.
inmoment
SEPTEMBER 19, 2019
Unfortunately, typical survey approaches cannot capture the emotion that makes these experiences memorable. In my experience, providing surveys with open-ended questions, reading comments and analyzing the common themes therein are an effective means of identifying today’s drawbacks and successes.
CSM Magazine
DECEMBER 5, 2017
The Future of Digital Experiences” study, which surveyed 1,005 people in the EU ages 14 – 59, found that for Generation Z – those born from 1996 to the present – the digital experience is their human experience. Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.”
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetFeedback
AUGUST 30, 2019
That’s where surveys come in. . Today’s technology makes it easy for businesses to design , create and distribute customer surveys. This post will cover three ways that surveys can be used to help you drum up more leads for your business at different stages of the customer journey. . Let’s go over some of the different ways you can use surveys to help you land more leads for your business. How to use surveys to engage your audience. Online Surveys
Verint
JANUARY 23, 2018
Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. The company determined it had outgrown its “homegrown” survey tool and was searching for a more scalable, flexible and robust solution to meet the needs of its customer research group.
Ann Michaels and Associates
MAY 14, 2021
With the rise of reviews online and social media, many companies have opted out of sending their clients surveys altogether. Do surveys still play an important role? The Case For Surveys. Whether you are using mystery shopping or customer surveys, a business in today’s climate can never have too much customer interaction. The Voice of the Customer is still heard the loudest in the form of surveys. Keep your surveys short and to the point.
TechSee
NOVEMBER 26, 2019
The Taylors were delighted with their smart security system and decided to expand their connected home to include smart entertainment and HVAC systems. According to data from a new smart home experience survey , the Taylors are not alone in needing more effective support. The post Smart Home Experience should be Simpler – Consumer Survey appeared first on TechSee.
Beyond Philosophy
JANUARY 19, 2022
While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Complete this short survey. The metaverse.
ShepHyken
APRIL 24, 2018
7 Secrets for Successful Surveys . How would you like to provide a better survey experience for your customers? They discuss the importance of receiving feedback and how to overcome some potential issues with creating the wrong survey for your business and your customers. . Top Takeaways: Seven Secrets of Successful Surveys. Personalization – Personalize your surveys, including the customer’s name, for example. to Improve Surveys – Use A.I.
COPC
MAY 16, 2018
This information can be found in a variety of ways, including benchmarking competitors, consumer research, customer surveys and focus groups. These results also hold true when the survey answers are simplified to either “self-help system” or “human agent,” doing away with adjectives like “effective” and “friendly.”. Starting in 2017, a similar question was introduced into the CXMB Series Corporate Edition survey (Figure 3). “What do our customers really want?”
Horizon CX
JULY 15, 2019
I attribute that permanent learning of mine to the tall instructor with the bowtie who led that class and introduced these writing concepts in a fun and entertaining way and for providing an environment that allowed us to even question those ideas and grammatical usage to our ultimate satisfaction. Communication Customer Experience Empathy Training Workplace customer experience employees Learning Net Promoter NPS sales surveys voice of the customer
ShepHyken
AUGUST 14, 2020
Content can be designed to raise revenue, sell products, educate, or entertain the consumers. The same study highlighted that 73% of customers worldwide love to watch videos on social media that are entertaining. #3.
|
ThriveableBiz
JULY 30, 2018
What’s MISSING from market research(Fan Research) for entertainment brands? And what to do about those falling response rates, and the same old surveys? What are the roadblocks to being more engaging, and actionable? I call it the 5 SENSES OF FAN RESEARCH. Purpose 2. Community 3. Fun 4. Value 5. Influence And not forgetting the SIXTH […]. The post The 5 Senses of Fan Research appeared first on cliizii. Blog Posts Our Blog
ThriveableBiz
JULY 30, 2018
What’s MISSING from market research for entertainment brands?What And what to do about those falling response rates, and the same old surveys?I What are the roadblocks to being more engaging, and actionable?And I call it the 5 SENSES OF FAN RESEARCH.1. Purpose2. Community3. Value5. InfluenceAnd not forgetting the SIXTH SENSE. Find out more at the end.Being a fan is […]. The post The 5 Senses of Fan Research appeared first on Cliizii. Blog Posts Our Blog
Shep Hyken
JUNE 28, 2022
He has a firmly entrenched background in high-end hospitality and entertainment. ” “If you’re not using the information your customers share within your surveys to drive change, you’re just creating the illusion that you care.”
TechSee
FEBRUARY 25, 2020
Whether rigging up a home entertainment system, setting up a new printer or syncing a new smart device with its app, many consumers find it difficult to complete the product self install process.
Nicereply
MAY 25, 2021
By comparing your survey results to other companies, you add context to your scores. You might be looking at your latest survey results and wondering…. By comparing your survey results to other companies, you add context to your scores. Entertainment: High: 96%.
ShepHyken
JANUARY 31, 2020
They still prefer brick-and-mortar stores, with 67% of those surveyed reporting that they still prefer buying at their local retailer even if the item is available online. This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff.
TechSee
JANUARY 2, 2019
Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Whirlpool, a global leader in smart appliances, shares insights from their global survey. If you’re in the Smart Home or Smart City business, CES 2019 is a must visit.
ShepHyken
JANUARY 31, 2020
They still prefer brick-and-mortar stores, with 67% of those surveyed reporting that they still prefer buying at their local retailer even if the item is available online. This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff.
Shep Hyken
APRIL 1, 2022
This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Whether it is an app, a survey, an email-embedded link, or anything digital, ensure that it works on smartphones and tabs. .
Customer Guru
MARCH 7, 2018
BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. Being the largest entertainment ticketing platform in India, needless to say, we take CX very seriously. Through focus groups, social listening, surveys or other methods, this can be achieved to a great extent.
Verint
FEBRUARY 9, 2017
While the world has embraced digital for both their entertainment and business purposes, something has emerged recently that may surprise a few people. A Verint survey of more than 24,000 customers across 12 countries, in collaboration with research firm Opinium, provided some important insights on how to find the right balance between digital and human customer service.
CX Accelerator
FEBRUARY 2, 2020
It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. While business was the most common field of study for those completing the survey, it’s by no means the only path to a career in CX.
ShepHyken
MAY 28, 2018
My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Power survey that says 67% of consumers have used social media to resolve customer service issues. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
ProProfs Chat
JUNE 19, 2020
Net Promoter Score is primarily obtained through surveys. A typical NPS survey looks like this: The customer is asked to give a rating from a mark of 0 (not at all likely) to 10 ( extremely likely). Using the tool, marketers can share NPS surveys via numerous channels in just a click.
Beyond Philosophy
MARCH 22, 2017
Does anyone else find it entertaining that in China they order American Take Out? When McDonald’s surveyed their major markets, they found that nearly 75% of the population of these areas lives within three miles of a location. To be honest, I’m not lovin’ McDonald’s food! However, I’m lovin’ their plans to overhaul their Customer Experience to regain the 500 million lost customer visits.
DMG Consulting
JANUARY 29, 2021
Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . of survey respondents indicated the importance of prioritizing the customer experience.
Shep Hyken
MARCH 14, 2022
MarTech Cube) Amid ever-rising consumer expectations, supply chain disruptions, and less access to third-party data, Yotpo’s annual State of Brand Loyalty survey reveals just how hard brands have to work to earn loyalty that drives positive business outcomes.
Uniphore
JUNE 22, 2021
So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. So, we had to make their rants more entertaining. You listen to your customers on social media.
TechSee
OCTOBER 16, 2018
According to a recent survey by TechSee, 76% of customers prefer self-installation for home electronic devices, and visual guidance has emerged as the solution of choice for the majority of customers. Google Consumer Survey underscores these statistics, with 20% of consumers (1 in 5) reporting that they’ve watched an unboxing video. Alexa has already proven capable of controlling smart home cameras, entertainment devices, lights, locks, and thermostats, and others.
Beyond Philosophy
JUNE 20, 2015
The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. Web-based survey invitations were sent to the company’s current customers. Close to 1,000 survey responses were received. The next step in analysis and guidance to the company was to identify which tactics, diagnostics in the survey, could move the organization’s customers to a more bonded state. Michael Lowenstein, Ph.D.,
ShepHyken
JULY 11, 2016
One of my favorites is the convenience fee that’s levied when ordering concert or other types of entertainment tickets online. Leaders are responding to the last round of surveys. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. “Oh
Tethr
JULY 13, 2020
A CEB (now, Gartner) survey a few years back showed that a mere 12 percent of service leaders were confident that their QA process delivered tangible business results. Are you entertaining a broken system?
Enghouse Interactive
SEPTEMBER 24, 2021
Also, for companies that charge a monthly subscription, from many gyms to entertainment companies such as Netflix and Spotify, poor service will cause customers to immediately cancel their contracts, directly hitting revenues. For example, customer feedback surveys can analyse if a poor customer service interaction has triggered a customer to leave and provide insights on how this can be avoided in future.
CSM Magazine
APRIL 14, 2021
Survey of marketing decision-makers reveals major hurdles in updating CX strategies. Lack of customer insights is the biggest challenge to a successful customer experience strategy for 54% of marketers surveyed.
Beyond Philosophy
AUGUST 8, 2016
By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. However, a survey question that I received after my stay summarizes it. Right now, people from all over the world are leaving their schedules, their responsibilities, and their diets at home and getting away for much-needed rest.
Toister Performance Solutions
MARCH 5, 2020
For example, a transactional survey score might tell you if customers were generally happy when they visited your store, called customer service, or tried out your latest product. That’s far more important to customers than a survey or the lead time on a needed part.
TechSee
SEPTEMBER 21, 2021
No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. The cable industry is at a crossroads.
TeleDirect
JANUARY 17, 2020
With timely surveys and follow-up communication, you’ll have an ear to the ground on critical feedback. Legendary performances aren’t limited to the sporting arena or entertainment field.
Quadient
SEPTEMBER 28, 2020
This was the conclusion reached in a June 2020, Quadient-commissioned survey of 2,000 telecom customers across the UK titled, “Is Telecoms Customer Experience Fit for Purpose in the Time of Covid-19?”. What Covid-19 has Taught Telecoms about Customer Experience Management. Stephanie Clarke.
40 
Let's personalize your content