ThriveableBiz

NOVEMBER 13, 2023

Often survey-based, where your audience ticks boxes, with their answers to be analysed as percentages. It’s all about personal engagement, NOT mass, shouty-selling. Your content & ad campaigns are just like any entertainment brand. It’s just the same when you’re in the business of entertaining people.

Marketing 52

Marketing Entertainment Benchmark Personalization 52

inmoment

SEPTEMBER 19, 2019

Unfortunately, typical survey approaches cannot capture the emotion that makes these experiences memorable. In my experience, providing surveys with open-ended questions, reading comments and analyzing the common themes therein are an effective means of identifying today’s drawbacks and successes.

Entertainment 40

Entertainment Surveys CRM Feedback 40

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Personalize Your Content In today’s customer-centric landscape, personalizing content emerges as one of the most effective methods of engaging with customers.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

CSM Magazine

OCTOBER 5, 2022

This trend was brought into sharp focus by a recent survey that revealed nearly two-thirds of consumers have abandoned an account setup journey or online purchase because the sign-up process was too difficult. These testers can travel through your new customer journeys and offer detailed feedback on the overall process.

Entertainment 64

Entertainment Engineering Accountability Feedback 64

TechSee

OCTOBER 16, 2018

In order to more efficiently shift the usage of smart devices into the mainstream population, the IoT onboarding process must be simple, seamless, and highly personalized. Google Consumer Survey underscores these statistics, with 20% of consumers (1 in 5) reporting that they’ve watched an unboxing video. Virtual Assistants .

Self service 138

Self service Wireless Chatbots Entertainment 138

ProProfs Blog

MAY 6, 2020

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Source: Deloitte Millennial Survey. Use coaching and feedback for employee development. Enhance communication by leveraging technology.

Management 162

Management Customer Service Best practices Entertainment 162

Customer Guru

MARCH 7, 2018

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. About BookMyShow. What is your vision around CX at your company?

Entertainment 62

Entertainment Customer centricity Surveys Feedback 62

ProProfs Blog

APRIL 24, 2019

Gone are the days when you could entertain your customers enough through phone and email as traditional platforms. As a brand, you should not overlook the social communities on your company’s website, since they act like an open forum where your target audience can share their feedback. Adopt an Omnichannel Approach.

Customer Service 92

Customer Service Journey mapping Entertainment Customer Support 92

CSM Magazine

JANUARY 17, 2022

They often are seeking more insights and want to gather information, be entertained, and be engaged. You may find that relevant and timely surveys are a key factor in communicating with leads and customers. You may find that relevant and timely surveys are a key factor in communicating with leads and customers.

Customer Service 52

Customer Service Entertainment Advertising outsourcing 52

C3Centricity

OCTOBER 22, 2020

In the Janrain report “Brand Trust Survey” 48% of US internet users try to buy exclusively from companies they trust to protect their personal data. More than three out of five consumers say retail technologies have improved their shopping experiences, according to a survey by the National Retail Federation.

Advertising 87

Advertising Surveys Entertainment Feedback 87

Nicereply

APRIL 5, 2023

AI-powered solutions are, and shaping a new era of personalized, seamless, and efficient interactions. Proper and consistent monitoring and measurement of customer engagement levels provide great feedback to spot areas for improvement. AI technology improves consumer engagement as it enables more interactivity and personalized content.

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

Solvvy

OCTOBER 18, 2022

AI now powers virtual assistants with entertaining personalities that help people complete day-to-day tasks. When the goal is to allow a person to speak to a machine naturally and respond the way another human would, a conversational chatbot platform can help you get there. Customer Research and Feedback.

Chatbots 62

Chatbots Self service Journey mapping Entertainment 62

JivoChat

APRIL 16, 2023

According to research, customers are 80% more likely to complete a purchase when brands offer personalized experiences through their products. According to Darshan Somashekhar from Solitaired , “We always talk to our customers and take their feedback before developing our games and that’s why they are so successful.”

Analytics 82

Analytics Engineering Advertising Sales 82

CSM Magazine

JULY 24, 2015

In a similar vein, the CEO can decide to personally take on the job of calling all new customers and thanking them for their business. Customer Surveys. Many of these activities are face-to-face or person-to-person. Sometimes, though, it’s useful to get anonymous feedback. Thanking for Business. Social Events.

Entertainment 68

Entertainment Surveys Consulting Consulting 68

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Agents can also send feedback directly to script authors to further improve processes. Feedback loops are imperative to success. If a QA person is responsible for delivering coaching/feedback, it can be time-consuming.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

PeopleMetrics

MARCH 13, 2015

They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. Even if your employees aren''t talking directly to customers at work, they might be in their personal lives. Do they have a mechanism for sharing customer feedback with others in the company? Some may not. High five! "

Customer Experience 109

Customer Experience Customer centricity Employee engagement Feedback 109

delighted

JUNE 3, 2021

We surveyed 1,200 shoppers across the US to learn more about their shopping habits and preferences. 2020 saw an explosion in curbside and in-person pick-up as consumers sought new ways to shop. Older shoppers are opting for in-person and curbside pickup to get products faster while adhering to social distancing norms.

Advertising 101

Advertising Entertainment Sales Personalization 101

Fonolo

APRIL 19, 2018

So to the customer service folks who are ready to take more away from TV and movies then simply an entertainment fix – this one is for you. The agent is clearly more concerned about her personal life, than with handling a disgruntled customer. All three options in the survey would basically rate Carol’s service as “exceptional”.

Customer Service 101

Customer Service Entertainment Airlines Benchmark 101

JivoChat

JULY 27, 2021

Until a few decades ago, business was personal. Delivering personalized engagement is a way to generate a loyal customer base that comes back again and again. Engaging customers in a personalized, relevant manner helps move your relationship from one-off transactions to a mutually beneficial relationship.

Gamification 52

Gamification Chatbots Sales Feedback 52

CSM Magazine

MAY 30, 2017

Starting a customer-service-improvement program is much like starting a personal exercise program. Get their feedback. 3) Obtain Customer Feedback. Feedback helps determine service actions to institute and their priorities. Customer feedback is needed to determine which actions these are.

Customer Service 80

Customer Service Feedback Entertainment Service level 80

Nicereply

MARCH 14, 2023

This highly entertaining book will help you to polish and perfect this crucial skill. Packed with helpful advice relevant to leaders of all kinds—including support managers—this book shows the difference between leading and managing and comes with plenty of personal examples to inspire you in your role. Books on business acumen 3.

Management 98

Management Call Center Metrics Entertainment 98

SharpenCX

MARCH 18, 2020

You can ask your team to turn their webcams on for that added personal touch. Being present with your agents and letting them see your expressions as you share feedback is crucial to keeping communication crystal clear. Let’s say you reviewed a handful of agent interactions and left feedback in-line on the interactions.

Call Center 94

Call Center Morale Coaching Cloud contact 94

ProProfs Blog

JANUARY 30, 2020

Personalized Customer Engagement. In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal. 88 percent of consumers trust online reviews as much as personal recommendations.

B2B 204

B2B Banking Personalization Employee engagement 204

C Space

MAY 7, 2020

Ultimate’s Perception survey solution now includes a new crisis check-in pulse survey, available at no additional cost to customers. Employees can complete the survey from anywhere, on any device.

Healthcare 52

Healthcare Entertainment Surveys Morale 52

Kayako

MARCH 2, 2017

Outside forces such as interactions with other businesses and feedback from friends and family influence the service we expect to receive. Customers expect to contact companies to give feedback. They added free in-flight entertainment behind each seat and free chauffeurs for business class customers. All customers are equal.

Airlines 91

Airlines Entertainment Advertising Feedback 91

Toister Performance Solutions

AUGUST 16, 2018

The first step is gathering input from all employees via a survey that asked, "What do you want our customers to think of when they think of the service they receive?" The feedback was overwhelmingly conclusive. Feedback from Gary’s interaction with candidates proves very useful. There was no need to craft a separate statement.

Entertainment 65

Entertainment Education Feedback Surveys 65

ChurnZero

OCTOBER 6, 2020

The platform enables teams around the world to send personalized gifts, branded swag, and eGifts at scale. They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

Russel Lolacher

JANUARY 23, 2022

He wrote a book called master your message, which is an amazing book, you haven’t picked up all about branding yourself as a person and being able to, you know, speak your message, the thing you want to talk about in a genuine way. It’s a good book, if I hit that. Vernon Ross. Or at least it feels that way. Russel Lolacher.

Employee engagement 98

Employee engagement Surveys Sales Personalization 98

CCNG

OCTOBER 19, 2022

Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Temkin, 2017) After a bad experience, 30% of consumers tell the company, 50% tell their friends, and 15% provide feedback online. (Acquia, 2019) 78.5%

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Kayako

MAY 11, 2017

In-flight entertainment has been in-demand since commercial flight became routine; Virgin just figured out a way to up the ante by including individual TVs in all headrests. You bought a typical gift for a typical person. You thought about their interests and hobbies, their goals, dreams, and their individual personality.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

LiveChat

DECEMBER 9, 2016

When you stay in contact with your customers, they stay loyal, give you feedback on your products and basically are engaged. It’s a survey with one basic question: “How likely are you to recommend our company to a friend or colleague ” followed by an option to add a short comment. Make them feel important by personal approach.

Entertainment 57

Entertainment Sales Personalization Customer retention 57

ShepHyken

SEPTEMBER 15, 2023

This blog post will focus on the most effective ways to leverage email marketing to enhance the customer experience throughout the entire customer journey. 5 Ways to Deliver Excellent Customer Experience With Email Marketing With email marketing, brands establish trusting and personal relationships with their subscribers.

Marketing 150

Marketing Customer Experience Entertainment Customer centricity 150

SmartKarrot

AUGUST 13, 2020

Begin with active listening customer feedback to the queue Keep your processes transparent, always! Render the best of customer service Connect on a personal level Under promise, over deliver. Provide multiple feedback channels. The benefits of customer feedback is invaluable. Personalize the customer support experience.

Customer retention 10

Customer retention Entertainment Feedback Upselling 10

ShepHyken

APRIL 24, 2018

7 Secrets for Successful Surveys . How would you like to provide a better survey experience for your customers? They discuss the importance of receiving feedback and how to overcome some potential issues with creating the wrong survey for your business and your customers. . to Improve Surveys – Use A.I.

Entertainment 185

Entertainment Surveys Feedback Customer centricity 185

TechSee

MAY 7, 2019

2019 Survey: NFF Returns. The survey demonstrates that 41 percent of us have returned a non-defective item in the past 12 months. percent) followed by entertainment products, including speakers, TVs, and gaming consoles (25.2 The post Survey: NFF returns of electronic devices can be prevented appeared first on TechSee.

Surveys 107

Surveys Entertainment Education Self service 107

ProProfs Blog

OCTOBER 31, 2018

It takes thorough data gathering and researching about your target audience to create a personalized interaction with them. Personalized Engagements. Although there are instances when a more general approach to content is acceptable, customers today are increasingly responding better to personalized communication. Sync Social.

Marketing 160

Marketing Customer Experience Airlines Customer centricity 160

CSM Magazine

MAY 19, 2023

Actively listening to customer feedback is crucial in identifying their pain points and evaluating how products and services can be improved. Personalization Personalization enhances the customer experience by tailoring products, services, or interactions to each customer’s unique preferences and needs.

Engineering 52

Engineering Customer Experience Journey mapping CRM 52