Call Design

FEBRUARY 10, 2022

Delivering a personalised customer service experience is also critical to cater to customer preferences which can be achieved much easier by implementing the latest and greatest technology rather than trying to use workarounds in some of the older systems. Greater Flexibility.

Interactive Voice Response 78

Interactive Voice Response Gamification Technology Quality management 78

CSM Practice

JUNE 11, 2023

If you’ve been in the Customer Success profession long enough, you should have had the opportunity to be part of an account reassignment. This is an inevitable yet important part of the customer journey. Your customer who is being reassigned may come with questions and objections that we will cover in the blog post.

Accountability 59

Accountability CRM Management Personalization 59

Global Response

JULY 23, 2023

Customer service is more important than ever—all the data backs this up. So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. Maybe not.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Russel Lolacher

NOVEMBER 28, 2022

If I’m in a meeting and I tell people, you know what, I messed up, of course, I’m a human. If I’m in a meeting and I tell people, you know what, I messed up, of course, I’m a human. It’s just people get discouraged and people don’t want to move through up through the chain.”

Government 98

Government Employee engagement Management Personalization 98

Expivia

APRIL 1, 2021

Luckily, there are a couple of fun games you can play to shake up the everyday routine in your call center. Ready to level up your call center? Try these 23 different call center games to improve your workplace energy and customer engagement. Why You Should Play Call Center Games. It’s true about any office.

Call Center 52

Call Center Entertainment Morale Sales 52

ProProfs Blog

SEPTEMBER 27, 2019

It is the age of customers. Be it a big established brand like Apple or your budding start-up; having a social media presence is important to the image of a company. Can you believe it? Imagine being able to reach all your customers directly and indirectly from the comfort of your favorite chair in the office.

Advertising 79

Advertising Surveys Feedback B2B 79

Call Experts

OCTOBER 21, 2021

Regardless of how stylish a snowflake looks, it has the potential to shut you down. Just ask any business that’s been blanketed in slippery ice or shivering from the blow of a freeze. As a business owner, you must commit the necessary effort to prepare for winter weather. Then, your business will end up on top. .

Telecommunications 52

Telecommunications Banking Management 52

Comm100

FEBRUARY 23, 2021

It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of all sizes had to adjust to everything from the pivot to working from home to navigating rising customer expectations. – Use social media as a key customer service channel. Everyone texts.

Best practices 52

Best practices Customer Service Customer retention Morale 52

VirtualPBX

JUNE 4, 2020

Now, after sorting the overwhelming response we received, we’d like to share their experiences with you. We hope you can find some wisdom here from the wide range of businesses we had the pleasure of getting to know. We hope you can find some wisdom here from the wide range of businesses we had the pleasure of getting to know.

Education 84

Education Engineering Personalization Morale 84

The Center for Client Retention

DECEMBER 4, 2018

Customer Experience trends are bigger and better for 2019. With AI, shopping will be more highly personalized than ever, potentially quashing any lingering doubts that customer service and experience are very different animals. Customer Experience Will Be Delivered with A Brand Purpose.

Customer Experience 79

Customer Experience Real estate Advertising Airlines 79

Russel Lolacher

MAY 8, 2022

In this episode of Relationships at Work, Russel chats with Neal Dlin , founder and Chief Human Experience Officer of customer and employee experience consultancy Chorus Tree, on intention and action alignment at work, including how it can impact culture, the role of leadership and employees, and how curiosity can help. KEY TAKEAWAYS.

Consulting 52

Consulting Consulting Personalization Contact Center 52

JustCall

JULY 25, 2019

If you are serious about the growth of your business, you have to break the mold of traditional outbound calling. To determine why Predictive Dialer is the best choice for all your outbound calling woes, we’ll walk you through these points: What creates the need for predictive dialer.

Outbound sales 58

Outbound sales Sales CRM Scripts 58

LiveChat

FEBRUARY 28, 2017

To set things straight, let’s break these myths and tell the truth about employee engagement. Employees are happy because they’re lazy and don’t do much. Employers “have a picture of a happy employee sitting on the back porch with their feet up reading magazine for 40 hours a week. High paychecks equal employee retention.

Employee engagement 49

Employee engagement Morale Surveys Education 49

LiveChat

DECEMBER 6, 2019

Let me share something interesting with you. That means there’s no easy way of reaching your customers. Even if you were able to somehow break the barrier set up by ad blocks, there’s little use. So, even if you get before people with ads, all you’re accomplishing is coming across as untrustworthy.

Marketing 36

Marketing Customer Experience Advertising Benchmark 36

Up Your Service

AUGUST 8, 2018

SPEAKING.COM: There are various clichés tied to customer service. Which phrases do you find misleading and why? KAUFMAN: The first is, “The customer is always right” – something that we know is not true. Sometimes customers get confused. Sometimes customers get confused.

Education 53

Education Airlines Scripts Personalization 53

Branch Mesenger

FEBRUARY 2, 2018

We'll cover topics, and answer questions that you have about experiential retail, and personalization that will assuredly be major talking points that shape the future of retail in 2018. Going over our agenda for today, we're gonna break down the in store experience. Ryan Broshar, Managing Director, Techstars ( [link] , @techstars).

Real estate 67

Real estate Marketing Technology Personalization 67

LiveChat

DECEMBER 6, 2019

Let me share something interesting with you. That means there’s no easy way of reaching your customers. Even if you were able to somehow break the barrier set up by ad blocks, there’s little use. So, even if you get before people with ads, all you’re accomplishing is coming across as untrustworthy.

Marketing 28

Marketing Customer Experience Advertising Benchmark 28

Up Your Service

AUGUST 8, 2018

SPEAKING.COM: There are various clichés tied to customer service. SPEAKING.COM: There are various clichés tied to customer service. Which phrases do you find misleading and why? RON KAUFMAN: The first is, “The customer is always right” – something that we know is not true. Sometimes customers get confused.

Education 40

Education Airlines Scripts Personalization 40

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. No worries!

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

SmartKarrot

JULY 2, 2020

But its meaning turned on its head when it came to be associated with SaaS businesses and customer requirements. Initially, everyone went giddy with the phrase – and thought of it as a one-chant-cures-all mantra for customer success. How are you engaging with your product? What is desired outcome? Source: SixteenVentures.

SaaS 10

SaaS Metrics Upselling Analytics 10

CX Accelerator

APRIL 30, 2018

Companies these days are fixated on Customer Experience. If you’re not, I hope you’ve worked up an S.O.S. because you’re going to need one! It’s true, our customers are looking for much more than the product – they want to feel valued and be part of something special, something bigger than themselves.

Journey mapping 140

Journey mapping Airlines Morale Call Center 140

Comm100

OCTOBER 23, 2017

Out of the office, your hardworking customer service agents may be caught up in the Halloween scramble. But in the office, they are working tirelessly to bring satisfaction and happiness to your valued customers. But in the office, they are working tirelessly to bring satisfaction and happiness to your valued customers.

Morale 12

Morale Customer Service Management Construction 12

ClientSuccess

NOVEMBER 18, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Cole Sanders , Senior Customer Success Manager. Being on the CSM frontline allows us to directly influence the success of our clients. Introduction.

Accountability 41

Accountability Management Best practices Metrics 41

ClientSuccess

NOVEMBER 18, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Cole Sanders , Senior Customer Success Manager. Being on the CSM frontline allows us to directly influence the success of our clients. Introduction.

Accountability 40

Accountability Management Best practices Metrics 40