Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. Telcos should also go the extra mile in seeking qualitative feedback.

Customer centricity 83

Customer centricity Feedback Telecommunications Customer Support 83

Noble Systems

DECEMBER 4, 2019

Many customers are even happy to provide information about what the competition is doing via phone calls into the contact center, emails, chats, surveys, and social media. It also requires an all-employee effort and a customer-centric culture from the top down. Training employees when and how to ask for feedback is vital.

Feedback 52

Feedback Gamification Analytics Customer centricity 52

CSM Magazine

AUGUST 29, 2019

The customer service department is amid a crucial transition from “just a cost-center” to customer-centric strategy driver. Join Incite’s must-attend webinar, “Barriers to Delivering the Ultimate Customer Experience” (Sept 4, 10AM EST) and make sure it’s the former. Don’t chance it!

Customer centricity 40

Customer centricity Feedback Customer Service Customer Experience 40

CSM Magazine

JUNE 13, 2018

To help you do that, the Incite Group have gathered the most trailblazing executives from Microsoft and Travelzoo to share their advice on delivering an unforgettable experience for the customer of today. Register for this free webinar and join us on 14th June at 3pm BST/4pm CEST. (7:00am 7:00am PDT, 9:00am CDT, 10:00am EDT). (If

Customer Service 40

Customer Service Customer centricity Chatbots Best practices 40

Beyond Philosophy

JANUARY 28, 2015

Request feedback. Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

Customer emotions 366

Customer emotions Customer centricity Consulting Consulting 366

Beyond Philosophy

JULY 13, 2016

On the disruptive nature of improving Customer experience, the airline representative spoke of how the organizational change is “ valuable in its own right and should be considered a benefit of focusing on Customer Experience.”. I’d love to hear your take on any of these areas in the comments below. Register here today !

Customer Experience 278

Customer Experience Airlines Banking Customer centricity 278

NobelBiz

NOVEMBER 13, 2023

Satisfied customers are more likely to stay loyal and continue their relationship with the brand, leading to a higher customer retention rate and, ultimately, sustained revenue growth. Don’t miss out on this exclusive discussion—it’s a webinar like no other, with surprises in store!

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Verint

SEPTEMBER 21, 2017

“Customer experience is moving into the back office’s purview. Next-generation back offices balance customer centricity with operational efficiency,” states Minkara. The challenge is to build customer centricity while still balancing operational efficiencies. To learn more, listen to the on-demand webinar.

Customer centricity 37

Customer centricity Service level Surveys Customer retention 37

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Comm100

JANUARY 17, 2024

Leaning into automation is not just about keeping up with technological trends; it’s about strategically adapting to a new era of customer service. Look at metrics such as response time, resolution rate, and customer satisfaction. This balance is at the heart of modern customer service.

Customer Service 77

Customer Service Chatbots Customer centricity Feedback 77

Hello Customer

SEPTEMBER 17, 2020

Last week we kicked off our brand-new webinar series. Our first guest was CX mastermind Steven Van Belleghem , together they discussed how organizations can create a strong value proposition for their customers in challenging times. How do you stay customer-centric and how can you keep that human touch?”.

Customer centricity 52

Customer centricity Feedback Banking Customer Experience 52

Hello Customer

SEPTEMBER 17, 2020

Last week we kicked off our brand-new webinar series. Our first guest was CX mastermind Steven Van Belleghem , together they discussed how organizations can create a strong value proposition for their customers in challenging times. How do you stay customer-centric and how can you keep that human touch?”. Lumi by Pampers.

Customer centricity 52

Customer centricity Feedback Banking Customer Experience 52

Talkdesk

DECEMBER 1, 2020

Quality Assurance: How an organization ensures their CX meets their goals and aligns with guiding principles by evaluating agent-customer interactions, identifying areas of improvement and providing feedback or training for remediation. The post The 4 stages of contact center maturity and how to use them appeared first on Talkdesk.

Contact Center 104

Contact Center Benchmark Enterprise Customer centricity 104

Nicereply

MARCH 16, 2022

We started hosting webinars, live training and other one to many customer success strategies to increase product stickiness in our existing customer base. These actions showed us that there was an appetite for even more customer-centric services. We’ve also gotten great feedback from our customers about this model.

Sales 111

Sales Customer Experience Upselling Self service 111

Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 1 Attraction ” on Thursday, October 30th, 2014. I couldn’t agree more.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

ClientSuccess

MAY 18, 2021

But for other departments and groups within your company – and, indeed, for customer success as a function – feedback and advice from customers can be crucial to determining the future state of your organization and product. . Webinar: Why You Need a Customer Advisory Board. Toolkit: Customer Journey Toolkit.

Customer centricity 65

Customer centricity SaaS Feedback Marketing 65

Totango

AUGUST 5, 2020

Why You Need a Good Customer Engagement Strategy. It is not hyperbole to say that a strong customer engagement strategy could be the difference between success and failure in today’s customer-centric economy. You can also use segmentation to sort customers by how much COVID-19 has affected them and in what way.

Enterprise 105

Enterprise Customer centricity Telecommunications Technology 105

Lumoa

APRIL 18, 2023

NLP has made feedback analytics way more accessible. Predictive modeling and real-time data analysis have created huge opportunities for companies to personalize the customer experience. And customer-centric companies have been using surveys to understand customer needs for even longer than that.

Analytics 83

Analytics Customer Experience Management Surveys 83

InGenius

DECEMBER 19, 2019

Upland PSA: The future of professional services is customer-centric. As enterprises strive to put the human touch to our digital businesses, the phrase "customer-centric" has become the buzzword of the decade. Investing in our customers. Our commitment to our customers is matched with our commitment to innovation.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

CSM Magazine

FEBRUARY 8, 2022

Our mission has always been to focus on engagement and assist businesses with scaling their customer engagement through multiple interactive event formats,” said Lalit Mangal, co-founder of Airmeet. Airmeet enjoys immense support and favorable feedback from the user community, placing their NPS and G2 Crowd ratings among the industry’s best.

Education 52

Education Government Customer centricity SaaS 52

GetFeedback

JULY 19, 2019

For most businesses, understanding the Voice of the Customer is like trying to figure out how to experience the Grand Canyon. 1: map your customer journey. To become a customer-centric organization, Stop No. 1 means you understand and can map out your customer journey. Check out the full webinar recording here.

Airlines 123

Airlines Benchmark Surveys B2C 123

ChurnZero

MARCH 29, 2019

You may think when looking for clear feedback from clients in the B2B sphere, it can be simple enough to directly ask for an assessment of the products or services you are providing. You want to try to garner measurable feedback as well as useful commentary on how well your service is fulfilling client needs. Upcoming Webinar.

B2B 73

B2B Surveys Customer centricity Construction 73

GetFeedback

JULY 19, 2019

And yet, it’s not surprising to know companies categorized as customer-centric reported much higher revenue than their counterparts, as documented in Hotjar’s 2019 State of Customer Experience Report. How to set up your Voice of the Customer (VoC) program for success. Create your VoC feedback mosaic.

Journey mapping 92

Journey mapping Surveys Feedback Metrics 92

ChurnZero

APRIL 12, 2019

Customer-centricity is a term that gets bounced around a lot, but what does it really mean? And even more, what can Customer Success teams do to contribute to their organization’s Customer Experience (CX) evolution? During this webcast we also learned: The key aspects of customer-centric business practices (e.g.

Customer centricity 14

Customer centricity B2B Surveys Feedback 14

Totango

FEBRUARY 14, 2020

Both teams contribute to customer loyalty , brand awareness, and customer-centric growth. Customer Success is your direct line to the voice of your customer (VOC). CS teams, meanwhile, can benefit from events that would help customers, such as webinars, meet-ups, and industry events.

Marketing 98

Marketing Enterprise Customer centricity Feedback 98

ChurnZero

JUNE 21, 2019

Simply, it’s much easier to turn a customer into a bigger customer than it is to turn a lead into a new customer. To explore this topic, we hosted a well-attended webinar with Kia Puhm from the DesiredPath Inc. In the webcast we discussed how to measure and monitor revenue across the entire customer lifecycle.

Best practices 73

Best practices Customer centricity Metrics Customer Support 73

CX Journey

SEPTEMBER 12, 2017

And with that thought in mind, I prepared and presented a webinar with/for Fuel Cycle a couple weeks ago titled, Insight to Advantage: Driving Action with Your Customer Data. It covers the five steps you'll need to go through to yield the advantages that a customer-centric and customer-focused culture delivers.

Customer centricity 42

Customer centricity Feedback Customer Experience 42

ChurnZero

JULY 7, 2020

Even though this is partly true, the reality is that happy customers make successful businesses. The better the service, and the more customer-centric your business is, the more likely it is to succeed. Because customer retention is tightly correlated with customer satisfaction and customer service.

Customer Support 90

Customer Support Education Customer retention Feedback 90

Playvox

SEPTEMBER 30, 2021

The system tracks your movements and provides feedback and points based on how well you’re keeping up. Points, levels, and badges leverage feedback, competition, and public recognition to help change agent behavior. Related: Confluence of Agent and Customer Experience. The best moves win. Incentives. Performance Management.

Gamification 52

Gamification Call Center Contact Center Coaching 52

Totango

JULY 24, 2020

The best B2B client expansion strategies achieve this by creating more value for customers — value that they will be willing to pay for. Leverage Voice of Customer Feedback. The goal is to help your customers realize their full potential by giving them the right solutions and guidance to succeed.

B2B 62

B2B Enterprise Best practices Upselling 62

Toister Performance Solutions

DECEMBER 2, 2021

Employee brand evangelists: Are naturally customer-centric. Turning your employees into brand evangelists can create several big advantages when serving customers. Everyone—from our support staff to office managers to sales leaders—can offer their feedback and perspective on how we might improve our product.

Customer advocacy 125

Customer advocacy Finance Customer centricity Sales 125

Beyond Philosophy

DECEMBER 5, 2017

In part because of today’s greater emphasis on the emotional components of customer experience and customer value delivery, and how this must be an enterprise cultural priority, employees have become center stage in optimizing customer behavior. You Also Might Like… 5 Innovative Ways to Connect with Customers Digitally.

Employee engagement 170

Employee engagement Consulting Consulting Enterprise 170

NobelBiz

SEPTEMBER 12, 2023

Optimizing “Talk” Time: Best Practices In the realm of customer service efficiency, mastering “Talk” Time is essential. By incorporating these best practices, you can empower your agents with the right tools, knowledge, and feedback mechanisms to ensure efficient customer interactions.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

Totango

OCTOBER 13, 2020

You can activate word-of-mouth recommendations by turning customers into advocates , and display their advocacy through case studies published on your website, reference calls, or testimonials from clients included in webinars. Customers who become advocates stimulate enterprise growth and drive value.

Customer advocacy 62

Customer advocacy B2B Enterprise Feedback 62

Totango

OCTOBER 6, 2020

Once each customer support interaction has ended, certain details are recorded, and over time, this data translates into important key performance indicators, including: The number of resolved incidents. Individual customer interaction scores. How Customer Success Creates Value Using Data-Driven Measures.

Customer Support 107

Customer Support Customer advocacy Construction Enterprise 107

JustCall

APRIL 3, 2023

This involves understanding the customer’s needs and goals and recommending additional products or services that can help them achieve those goals. Customer feedback and advocacy : Customer success teams also focus on gathering feedback from customers and using it to improve the product or service.

Upselling 52

Upselling Metrics Best practices Customer centricity 52