ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. At least it was obvious that customers would simply walk to the store whenever they needed support. . Customer support is not rocket science.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

ShepHyken

JULY 31, 2020

She explains the difference between customer service and customer experience and shares how implementing both into your business creates success. Customer experience and customer service are often used interchangeably and are the buzzwords for businesses in the age of instant gratuity. Customer Service.

Customer Experience 271

Customer Experience Customer Service Chatbots Upselling 271

OctopusTech

JULY 31, 2023

There are various pros and cons of live chat outsourcing but it is one of the fastest-growing customer support channels. The demand for effective and efficient communication channels grows with the desire for excellent customer care. What Is The Meaning Of Live Chat Outsourcing?

outsourcing 62

outsourcing Sales Upselling Abandon rate 62

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be….

Customer Support 169

Customer Support Customer effort Self service Metrics 169

JivoChat

FEBRUARY 23, 2023

Good customer service is an essential part of any successful business. Providing excellent customer service helps to build trust and loyalty in customers, which can lead to increased sales and profits. It’s also important to ensure that customer complaints are handled promptly and effectively.

Customer Service 75

Customer Service Chatbots Best practices Feedback 75

ProProfs Blog

JUNE 26, 2020

It’s not just great communication skills that make a customer support operator great at their job. 62% of customers say that a representative’s knowledge and resourcefulness play a key role in creating a good experience. Learn the commonly used customer service and support lingo. But, where to start?

Customer Service 179

Customer Service APIs Customer Support Feedback 179

ShepHyken

MARCH 20, 2017

Each week I read a number of customer service articles from various online resources. No More Nonpologies: Apologize to Customers Like You Mean It by Leslie O’Flahavan. Here are three tips for writing a heartfelt apology to a customer. Social care is not just “customer service on social media.”

Customer Service 189

Customer Service Scripts Customer Care Sales 189

ShepHyken

OCTOBER 19, 2018

For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots. appeared first on Shep Hyken.

Customer Service 277

Customer Service Automotive Chatbots Airlines 277

Interactions

MARCH 11, 2022

From customer experience and customer journey, to customer service and customer care, are they all talking about the same thing? Looking at the big picture, we know that all these terms have something to do with the relationship between a business and their customers. Customer journey.

Customer Experience 106

Customer Experience Customer Service Technology Contact Center 106

ShepHyken

APRIL 2, 2018

Each week I read a number of customer service and customer experience articles from various resources. Three Important Considerations for Customer Service Surveys by Paul Selby. CustomerThink) A lot has been written on performing customer service or customer satisfaction surveys. Yes and yes!)

Customer Service 135

Customer Service Self service Surveys Scripts 135

Nicereply

JUNE 2, 2022

Established companies like Apple and Amazon have their own dedicated customer service center to cater to customers’ problems. However, if you’re just starting, social media can provide everything you need for customer service. Twitter, Facebook, LinkedIn) are you receiving customer queries on?

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

CSM Magazine

JULY 28, 2021

Reuters Events are excited to announce their next free service & experience webinar: ‘Redefining Customer Support Experiences’ featuring senior leaders from LinkedIn, GoDaddy & Intercom! Humanizing Digital – Discover how the secret to an exceptional support team lies within the harmony of human & digital assets.

Customer Support 59

Customer Support Agent Empowerment Chatbots Consulting 59

ShepHyken

FEBRUARY 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Top 5 Tips to Improve Social Customer Service by Kristina Knight. And, while about two-thirds of consumers contacting b usinesses for customer service are doing so on social media, this is a problem.

Customer Service 205

Customer Service Self service Chatbots CRM 205

ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. How a customer service project is helping Southwest Airlines realise its 360-customer vision by Nadia Cameron.

Airlines 177

Airlines Customer Service Customer centricity Call Center 177

JustCall

MARCH 9, 2023

Excellent customer service is every organization’s priority. But providing great customer service, time and time again, is easier said than done. In this article, we will decode everything you need to know about customer service and what it takes to drive customer service success.

Customer Service 40

Customer Service Morale Chatbots Customer Care 40

Nicereply

SEPTEMBER 28, 2021

For many people, customer service is a key factor when deciding whether or not to do business with a company. In fact, Microsoft Dynamics 365 found that 90% of people consider customer service important in their choice of brands. What to look for when choosing a customer service tool.

Customer Service 98

Customer Service call center software Surveys Analytics 98

Provide Support

OCTOBER 28, 2015

Most important ingredients of social customer care. Today probably every business is sufficiently aware of the importance of social media for customer service. Just these facts alone are enough for companies to start giving basic attention to the quality of their social customer care. Read more.

Customer Care 88

Customer Care Sales Customer Service Best practices 88

ShepHyken

JANUARY 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. My Comment: The 2018 customer service and experience predictions continue to roll in. Follow on Twitter: @Hyken.

Customer Service 0

Customer Service B2B Contact Center Technology 0

Global Response

FEBRUARY 26, 2024

In today’s world, customers expect not only excellent products but also excellent service. Quality customer service matters; just look at the numbers: 83% of customers are more loyal to businesses that respond to and resolve their complaints. So just what is high-quality customer service?

Call Center 62

Call Center Customer Service outsourcing CRM 62

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ProProfs Blog

DECEMBER 22, 2019

With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. But, with the overwhelming consumer demands and customer expectations, you cannot afford to negate the importance of satisfactory customer services. .

Customer Service 152

Customer Service Customer retention Feedback Airlines 152

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Customer support is just like this.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

CSM Magazine

FEBRUARY 17, 2022

As technologies and consumer expectations develop, the customer service landscape is evolving at an accelerated rate. Customers (and companies) faced unprecedented problems causing query volumes to spike, which put huge pressure on customer service teams. Arguably, in 2021 the industry experienced a seismic shift.

Customer Service 98

Customer Service Chatbots Customer Care B2B 98

ShepHyken

AUGUST 6, 2021

One of the most effective ways of growing a business is through streamlining your customer communications. Providing a quality experience for your customers has a positive impact on generating increased sales and improving overall brand reputation. It also saves money associated with running customer services in-house.

outsourcing 211

outsourcing Call Center Sales Customer Care 211

Global Response

OCTOBER 17, 2023

Healthcare comes with specialized needs, increased security concerns, and high expectations for empathetic, personalized care. Our team has over 40 years of experience managing customer service outsourcing in healthcare and similarly high-touch industries—here’s what you need to consider before you start outsourcing.

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Gamification Contact Center 122

Return Customer

AUGUST 15, 2018

These are the facts that led brands to become more conscious about their customer support practices. That said, in trying to revamp their policies many brands lean into myths that make no business sense nor bring any customer satisfaction: 1. The Great Myth: The Customer is Always Right. This helps in building trust.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. Smart Customer Service 2019.

Customer Service 108

Customer Service Contact Center Engineering Education 108

ProProfs Blog

APRIL 24, 2019

Rise above your customers’ expectations, especially when it comes to customer service. It is daunting to delight customers after the sale has happened and offer them an exceptional service experience consistently. You need to simplify your customer support processes and in the blog, we discuss how.

Customer Service 92

Customer Service Journey mapping Entertainment Customer Support 92

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

CSM Magazine

JUNE 16, 2022

That’s why every ecommerce business must incorporate practices that will improve the customer service experience. Here are five best practices to improve the customer service experience. Personalize customer service and conversations. And this is the perfect way to gain more sales.

Best practices 52

Best practices Customer Service Feedback APIs 52

LiveChat

APRIL 18, 2017

Most business owners don’t bother thinking about the difference between customer support and customer service. If you use Google to search for customer support, you’ll get results that include the term service, too. Some customer service experts will tell you to use the term you like.

Customer Support 55

Customer Support Customer Service Technical Support Consulting 55

Call Experts

FEBRUARY 17, 2022

How do you improve customer service? The answer always lies in your customer experience. Great experiences lead to loyal customers who buy more from you in the future. When you take care of customers from start to finish, they will always come back and refer others to your business. Listen to your customers.

Contact Center 98

Contact Center Customer Service Self service Call Center 98

CSM Magazine

MARCH 27, 2020

The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com. It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. What is Customer Support?

Customer Support 52

Customer Support Self service Feedback Upselling 52

Vcaretec

JUNE 6, 2022

Naturally, a large portion of sales are concentrated on spending holidays like Black Friday, Cyber Monday, and Green Tuesday. On aggregate, Vcare retailers saw their best holiday season ever, thanks in part to the world-class service and support their customers received. Time is the currency of the day.

Multichannel 89

Multichannel Entertainment Customer Care Call Center 89

ShepHyken

NOVEMBER 21, 2018

If it doesn’t, it doesn’t matter how good your customer service is. People need to know they can count on your product, not just your customer support department. And, if you have a customer support department , you must offer amazing support. It’s not about a lifetime. Follow on Twitter: @Hyken.

Customer Support 326

Customer Support Customer Service Sales Customer Care 326

Vcaretec

JUNE 6, 2022

Naturally, a large portion of sales are concentrated on spending holidays like Black Friday, Cyber Monday, and Green Tuesday. On aggregate, Vcare retailers saw their best holiday season ever thanks in part to world-class customer care. Clients met all of their customer care goals, even on the busiest shopping days of the year.

Customer Care 91

Customer Care Service level Sales Customer Support 91