Talkdesk

DECEMBER 21, 2017

In this episode, you’ll learn about your consulting website and branding. Welcome to Consulting Website Design 09, The Power of Brand. Last week, I received a message from my friend Dana, and she told me she re-launched her consulting website. The website featured in this episode is Dana James Mwangi’s website.

Consulting 40

Consulting Consulting Sales Marketing 40

Beyond Philosophy

OCTOBER 29, 2022

In fact, getting people to care about anything can be challenging, whether there is a potential sale involved or not. Here are a few other key moments in the discussion: 03:46 We talk about our newest part of the podcast, video; click here to subscribe to the Intuitive Customer video feed for the podcast. The post FEAR!

Marketing 221

Marketing Consulting Consulting Surveys 221

TechSee

AUGUST 7, 2018

Yet, all this progress has created a new set of sales challenges. Understanding and addressing these e-commerce obstacles is the key towards improving sales processes, driving a better customer journey, delivering more consumer conversions, and ultimately garnering a greater level of success for your business.

Sales 95

Sales Automotive B2B Entertainment 95

CustomerSuccessBox

OCTOBER 19, 2021

You should educate your customers before and also after a sale. As a CSM, you need to educate your customers post-sales. Once you’re clear about what they want to achieve, it’s time to consult them, guide them, and help them reach their desired goal. And what your post-sales stages are gonna look like.

Education 52

Education Consulting Consulting Management 52

ShepHyken

FEBRUARY 12, 2021

You’ll also reduce the chances of the client experiencing two of their biggest pet peeves: Having to explain the situation all over again to a new consultant. Allowing their sales and creative teams to focus on generating more business. Video Chat. Consider incorporating video chat if you have not already done so.

Chief Customer Officer 273

Chief Customer Officer Call Center Consulting Consulting 273

TechSee

JUNE 16, 2022

In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. As a consultant, he guides clients who want to develop customer-focused cultures. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ChurnZero

JANUARY 22, 2021

“But I didn’t want a job in sales!”. If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. Apply a language framework to “get into” the sales conversations. We are huge fans of using video to do this. Use video to do that.

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

CX Global Media

APRIL 10, 2017

If you need more than just simple product descriptions and frequently asked questions to make a sale and service customers are your people properly equipped? More sophisticated sales and service interactions require the support of additional assets. I also share a few capabilities that initially stood out to me on-site. About Grypp.

Sales 120

Sales Contact Center Customer effort Call Center 120

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Follow on LinkedIn John R.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

CCNG

NOVEMBER 9, 2021

So for those looking to embrace AI, you don’t need to go buy servers, but you should consult some experts in the space, and take some time to tailor your strategy and integration before setting it live in the wild. If you’d like to learn more you can watch the video. I talked in greater detail with David Hadobas and Vince Lynch.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

Beyond Philosophy

FEBRUARY 27, 2020

Here is a video that demonstrates how it worked: To a child, the marshmallow is the monetary equivalent of the Hyperbolic Discount we feel about the $100. If you watched the video, then you see how the kids struggle with self-control, except for a couple, who unapologetically ate the first marshmallow. .

Consulting 468

Consulting Consulting Education Sales 468

Quality Contact Solutions

DECEMBER 31, 1969

Clients are hesitant to lose control of one of the most important elements of their marketing and sales operation: setting appointments for their inside sales staff. However, most inside sales organizations can’t do appointment setting and closing successfully. They need to stay focused on sales. Start a Conversation.

Telemarketing 58

Telemarketing Sales Scripts outsourcing 58

JustCall

MARCH 13, 2020

It would take more than just the run-of-the-mill sales pitches to gain his loyalty. Seasoned sales representatives can help you get a foot in the door. This is why it is important to conduct regular sales training programs for your team and produce an adept salesforce. Your sales team is the main point of contact with customers.

Sales 59

Sales Coaching Feedback Consulting 59

TechSee

JANUARY 9, 2023

Automated image collection or live video sessions also allowed technicians to confirm the parts and services needed before heading out on a call, optimizing the time spent on site. To see how TechSee’s technology can benefit your field service operations, book a demo with one of our Sales consultants. lockout-tag out).

Technology 109

Technology Telecommunications Self service Consulting 109

Beyond Philosophy

NOVEMBER 21, 2017

I like a good deal as much as anyone, but as a customer experience consultant I’ve always thought these frenzied holiday sales were penny wise and pound foolish. It has beefed up the number of sales associates, who will be decked in holiday attire. Retailers drop their prices to bring more shoppers into their stores.

Consulting 312

Consulting Consulting Sales Customer Experience 312

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

Customer Guru

APRIL 10, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. A book that would convey my belief ‘SALES HEAPS BUT SERVICE REAPS’ … but in a fun way. Try it, it works!

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

JustCall

AUGUST 7, 2023

You must incorporate the current state of your existing infrastructure (CRM tool, sales tool, etc.), Discuss the budget and resources that will be needed to set up AI within the organization. workflow processes, and more.

Sales 52

Sales Chatbots Self service Accountability 52

Beyond Philosophy

AUGUST 3, 2023

So, without further ado, here are my insights gained from a decades-long career: Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! I was in sales then, so I knew I needed to learn some new skills before I got there. I planned my route, and it worked! Click here.

Sales 195

Sales Management Marketing Consulting 195

Beyond Philosophy

JANUARY 19, 2023

For example, some consultants say that during a sales call, when the prospect switches from talking about what you do to what they do, it indicates that they are making a mental switch to the purchasing process. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!

Consulting 195

Consulting Consulting Finance Sales 195

CCNG

MARCH 30, 2022

Some sales organizations utilize email “cadences” to drive their business development efforts by utilizing a certain order of pre-programmed emails in the quest for increasing sales. The supervisor gets the agent on the video platform, and the agent wants to talk. You can’t manage organizations to achieve success with cadences.

Coaching 195

Coaching CCNG Average Handle Time Contact Center 195

Beyond Philosophy

JANUARY 2, 2019

As a global Customer Experience consultant since 1998, before Customer Experience was a glint in its father’s eye, here’s what I say you need to do. You could send them our podcast , have your coworkers listen to other podcasts or watch videos about Customer Experience. Hire consultants to run a workshop. But we can change it.

Customer Experience 390

Customer Experience Consulting Consulting Education 390

CSM Magazine

APRIL 11, 2024

Property History : Research the property’s history, including previous sales, renovations, and potential issues. Consult with Experts : Seek advice from real estate agents or legal professionals to broaden your perspective. Videos have the power to captivate potential buyers and dynamically showcase properties.

Real estate 52

Real estate Transportation Marketing Engineering 52

Totango

MAY 13, 2022

Video tutorials and transcripts. When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? Video tutorials: Vidyard. Video transcripts: Trint.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Beyond Philosophy

NOVEMBER 19, 2014

Sainsbury executives wanted to tell this story with as much historical accuracy as possible as they explain in their “ Making of our Christmas Ad ” video. They paid attention to specific details that were mentioned in the journals and letters of those who were there, 100 years ago this year. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer emotions 313

Customer emotions Customer centricity Consulting Consulting 313

Beyond Philosophy

OCTOBER 2, 2017

This happens when executives and managers blame poor customer retention on marketing or an ill-trained sales staff. At our global customer experience consultancy, we address the emotional side of a customer’s experience by helping companies identify their Emotional Signature – a measure of their emotional engagement with customers.

Customer centricity 332

Customer centricity Consulting Consulting Customer emotions 332

ShepHyken

MARCH 18, 2022

Travis Kalanick’s leadership came into question quite often after videos of him arguing with a driver were released. If you reward sales and growth but talk about being customer-obsessed, the behavior you see will still only be sales-driven, not customer-driven. Need some examples of the bad? .

Customer centricity 161

Customer centricity Coaching Consulting Consulting 161

Beyond Philosophy

JUNE 15, 2016

With sales lagging, they‘re hoping that in-store virtual reality experiences will be the magic ingredient that lures shoppers back. According to eBay’s promotional video , virtual reality shoppers can use their eyes to choose products they’re interested in and can see them up close and from different angles.

Entertainment 283

Entertainment Consulting Consulting Customer Experience 283

TechSee

SEPTEMBER 7, 2021

Brands can communicate with their customers providing them with added value beyond the point of sale in areas such as: product support . Investing in the post-sale relationship has been proven to boost brand loyalty and drive more significant follow-up revenues. Sales Support. safety recalls . activating warranties.

Technical Support 191

Technical Support Sales Upselling Technology 191

TechSee

JUNE 1, 2021

Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S. This puts the organization at risk as they have no control over the quality or content of these videos.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

RapportBoost

NOVEMBER 5, 2018

RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov. – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA.

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40

Callminer

FEBRUARY 4, 2021

Adrian Travis is the Founder and President of Trindent Consulting. Carol Tompkins is the Business Development Consultant at AccountsPortal. Courtney Quingley is a Reputation Consultant from Rize Reviews. All of our consultants undergo comprehensive training to enable them to deal with all kinds of situations. rizereviews.

Call Center 345

Call Center Contact Center Finance Consulting 345

CX Global Media

JANUARY 15, 2019

When you’re referring to agent performance, that can be referenced in numerous and very different categories – attendance, absenteeism, call metrics, sales metrics, customer satisfaction metrics, schedule adherence, utilization, customer satisfaction, tickets closed, first contact resolution, and so much more. Foreword Thinking.

Contact Center 304

Contact Center Schedule adherence Coaching Metrics 304

Beyond Philosophy

JUNE 2, 2022

But, also, these things are true about people’s trust in your life or customers on your sales reports. If you can video customers, you can look for micro-expressions where people might have flashes of a distrustful expression, skepticism, or fear (even if they cover it up very quickly). I would argue it’s all of the above.

Surveys 221

Surveys Consulting Consulting Accountability 221

ChurnZero

FEBRUARY 9, 2021

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Sales: Customer Success. Level: Intermediate. Time: 58 minutes.

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98

Beyond Philosophy

MAY 16, 2016

For example, Shawn Achor’s TED talk “ The happy secret to better work ” is a great way to spend 12 minutes of your day (and not just because you might be watching a video at a job that makes you feel unhappy). I am no different; I thought when I started the world’s first Customer Experience consultancy it would make me happy!

Consulting 0

Consulting Consulting Sales Personalization 0