ChurnZero

JANUARY 22, 2021

“But I didn’t want a job in sales!”. If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. Apply a language framework to “get into” the sales conversations. We are huge fans of using video to do this. Use video to do that.

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

ShepHyken

MARCH 18, 2022

Travis Kalanick’s leadership came into question quite often after videos of him arguing with a driver were released. If you reward sales and growth but talk about being customer-obsessed, the behavior you see will still only be sales-driven, not customer-driven. Need some examples of the bad? .

Customer centricity 162

Customer centricity Coaching Consulting Consulting 162

Customer Guru

APRIL 10, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. A book that would convey my belief ‘SALES HEAPS BUT SERVICE REAPS’ … but in a fun way.

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

TechSee

SEPTEMBER 7, 2021

Brands can communicate with their customers providing them with added value beyond the point of sale in areas such as: product support . Investing in the post-sale relationship has been proven to boost brand loyalty and drive more significant follow-up revenues. Sales Support. safety recalls . activating warranties.

Technical Support 191

Technical Support Sales Upselling Technology 191

Sikorski's Think Abouts

APRIL 5, 2015

What will coaching do? Modify agent behavior through coaching. What should I have said to make the sale? This week’s question for your employees – Why do you like being coached? Warmest regards, Laura Sikorski – Independent Call Center Consultant. WebTV Show Video Archives [link]. Increase productivity.

Coaching 45

Coaching Calibration Contact Center Call Center 45

Amity

DECEMBER 5, 2018

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise. Are there a lot of consultants based in Toronto?

SaaS 84

SaaS Consulting Consulting Coaching 84

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? We also love their bite-sized CS skills videos that tackle common challenges for CSMs. Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

Callminer

FEBRUARY 4, 2021

Adrian Travis is the Founder and President of Trindent Consulting. Carol Tompkins is the Business Development Consultant at AccountsPortal. Courtney Quingley is a Reputation Consultant from Rize Reviews. Coaching needs to happen in real time from management. Adrian Travis. Carol Tompkins. accountsportal. Courtney Quigley.

Call Center 345

Call Center Contact Center Finance Consulting 345

Robert Davis

AUGUST 13, 2019

Davis and Associates to bring modern consulting practices and state-of-the-art omnichannel contact center technology to midsize and enterprise organizations. Davis and Associates consults Fortune 500 clients, enterprise BPOs, and global utilities companies. Bright Pattern partners with Robert C. SAN BRUNO, CALIF., AUGUST 06, 2019.

Contact Center 48

Contact Center Consulting Consulting Coaching 48

Balto

JULY 8, 2022

By now we all know that the COVID-9 pandemic has rapidly accelerated the convergence of unified communications (UC) technology, including voice, messaging, and video, with contact center capabilities. Give Your Sales and CX a Boost. Voice is Just One Piece of the Puzzle…. Scale perfect agent conversations with Real-Time Guidance.

Chatbots 97

Chatbots Self service Contact Center Coaching 97

CX Global Media

JUNE 6, 2017

Its services include telephone interpreting, video interpreting, marketing and social media, short message translation, face-to-face interpreting, project-based translation, translation and localization, consulting, and language learning. Sales and support would be strictly confined to their country of origin without language support.

Contact Center 176

Contact Center Government Healthcare Call Center 176

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? We also love their bite-sized CS skills videos that tackle common challenges for CSMs. Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

CSM Magazine

DECEMBER 5, 2017

The use of video will continue to evolve in the customer service space. There has been an increase in using video to provide customers with things like visual “how to guides” and product demonstrations. Fara was also part of Amdocs Consulting Division in Canada.

Customer Service 80

Customer Service Gamification Self service CRM 80

Amity

NOVEMBER 28, 2018

Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly. I am the GM, the coach and the player. I started my career at SAP as product support, and then went on to be a consultant.

Coaching 106

Coaching SaaS Metrics Accountability 106

Real Blue Sky

JUNE 15, 2022

According to a study from the Boston Consulting Group – companies with effective onboarding strategies are 22% more profitable than their less engaged counterparts. There is a direct correlation between employee turnover, and lack of engagement to poor training, professional development, and coaching.

Contact Center 52

Contact Center Consulting Consulting Coaching 52

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. 4) Video Chat Will Get More Face Time. Video chat is reportedly handling less than 0.2% To save you some time, we’ve extracted video snippets showcasing highlights from the discussion.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CSM Magazine

DECEMBER 1, 2022

Both depend on having the right specialists in place, who are trained and coached the right way, and are provided with the right technology. Terrence Tormey has nearly 50 years of Sales and Marketing experience in global pharmaceutical and OTC product markets. Documentation of contacts. an emerging medical device company.

Healthcare 52

Healthcare Customer Care CRM Self service 52

Mindtouch

APRIL 17, 2017

Anne Janzer , Cuesta Park Consulting, Author, Writer, Writing Coach, @AnneJanzer, LinkedIn. David Mihala , Oracle, HCM Sales Director Italy/Spain/Portugal & HCM Alliance & Channel South Europe Team leader, @dmihala, LinkedIn. Emmanuelle Skala , DigitalOcean, VP Sales and Customer Success, @elleskala, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

DMG Consulting

MARCH 12, 2018

Contact centers of all sizes should do QA/QM so that the staff knows they are being monitored, to identify coaching opportunities, improve regulatory compliance, enhance customer engagement, and improve results (e.g., sales, collections, etc.).

Contact Center 48

Contact Center Gamification Coaching Analytics 48

Fonolo

JANUARY 14, 2020

There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Jeannie Walters is the Chief Customer Experience Investigator and founder of 360Connext, a global consulting firm specializing in the customer experience. . Marsha Collier.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

C Space

MAY 28, 2020

Screening players, coaches and broadcast crews for Covid-19 is possible, but fans pose a much more complicated safety issue. Confectionery company Hershey has said that sales of gums and mints have taken a hit as social distancing protocols spurred by the COVID-19 pandemic discouraged people from participating in gatherings.

Consulting 52

Consulting Consulting Advertising Self service 52

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% billion, and sales process recommendation and automation, which attracted $2.7 Facial recognition identifies and verifies an individual by comparing facial features from a digital image or video to a face database. This realization has seen investments in AI rapidly increasing.

Technology 122

Technology Customer Service Gamification Contact Center 122

Russel Lolacher

DECEMBER 5, 2022

A few reasons why he is awesome – He’s the Executive Coach for James Pickles Coaching – helping his clients with clarity, conciseness, and confidence, an Associate Mindset Coach at Matthew Syed Consulting with a focus on growth mindset and performance and he’s sitting on more than 20 years of experience in sales and management roles.

Coaching 52

Coaching Entertainment Sales Personalization 52

COPC

MARCH 23, 2020

s Senior Consultants, has supported many Work-At-Home environments over the last ten years. All standard contact centre processes have been virtualised such as eLearning, virtual-side-by-side nesting, remote access, face-to-face coaching via video conferencing, virtual breakrooms, persistent SmartChat and town hall meetings.

At home agents 52

At home agents Consulting Consulting Government 52

Kayako

JULY 30, 2018

All of these communication channels can include videos, customer stories, and findings from surveys. By offering different avenues to content, making it engaging with videos and humor, you will design customer experiences that lead to high-impact engagement with your product. About Emilia D’Anzica.

Marketing 50

Marketing Customer Experience Customer centricity B2C 50

CrazyCall

MAY 20, 2019

Especially when you’re working in sales. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus.

Sales 123

Sales Coaching Scripts Education 123

SmartKarrot

APRIL 7, 2023

The staff should be coached, mentored, and guided in building consultative and problem-solving account skills. Create and implement account strategies to increase sales and satisfy customers. Own customer success, encompassing acquisition, use of the product, and retention. Assemble and keep a top-performing team.

CRM 19

CRM Accountability Coaching Customer retention 19

SmartKarrot

APRIL 7, 2023

The staff should be coached, mentored, and guided in building consultative and problem-solving account skills. Create and implement account strategies to increase sales and satisfy customers. Own customer success, encompassing acquisition, use of the product, and retention. Assemble and keep a top-performing team.

CRM 19

CRM Accountability Coaching Customer retention 19

DMG Consulting

APRIL 16, 2019

Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. Predictive analytics can be used to understand what customers need and want, and then kick off real-time agent guidance, next-best-action recommendations, or optimal marketing/sales offers. THE NEXT ACT.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

Russel Lolacher

SEPTEMBER 6, 2022

In this episode of Relationships at Work, Russel chats with organizational consultants and compensation experts Crystal Henrickson and Annika Reinhardt on the role of employee compensation in professional development and workplace culture. Is this a sales rep trying to sell us office furniture? ” And here is why they are awesome.

Consulting 52

Consulting Consulting Coaching Marketing 52

Comm100

MARCH 8, 2017

Chelsea Krost is a self-named Millennial spokesperson and brand consultant. From helpful articles and videos, to truisms about the industry, Shep Hyken’s Twitter game is as strong as ever in 2017. Adrian Swinscoe is a customer experience and service consultant. Chelsea Krost. ChelseaKrost. Kate Nasser. KateNasser. Colin Shaw.

Customer Service 0

Customer Service Chief Customer Officer Customer centricity Scripts 0

Comm100

JUNE 30, 2016

” This course contains no video or audio components, and requires students receive an 80% or above on each assessment to be eligible for certification. Online Customer Service Training by Sales Training International. Culture of Service: New Perspective on Customer Service Relation by edX and Kyoto University. Cost: $150.

Customer Service 58

Customer Service Banking Education Scripts 58

Kapta Customer Success

JANUARY 31, 2018

A CX Consulting. A CX Consulting , accelerates business growth through Customer Experience (CX) innovation. I’ve built every post-sales function and the consistent thread has always been: “How do you drive efficient customer adoption? The Voice of Customer already happened (hopefully) during the sales process.

Accountability 45

Accountability SaaS Consulting Consulting 45

CSM Practice

DECEMBER 29, 2020

I’m Diane Diane Hanson, management consultant, and with me is Christine Salvo, therapist, certified mediator, and certified hypnotherapist. Some of us deal with grocery stores and video conferencing companies and have big-box retailers as customers. Do you have a sales deal that stuck that we can introduce you to someone?

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98