Amity

NOVEMBER 11, 2013

In the SaaS industry we transformed the delivery of technology from Hard Offerings to Soft Offerings over a decade ago. The switch from on-premise products to cloud-based services is transforming the technology industry from a Hard Offering model into the Soft Offering model. SaaS is a Soft Offering.

SaaS 48

SaaS Entertainment Construction CRM 48

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024.

Enterprise 95

Enterprise SaaS Engineering Technical Support 95

Amity

NOVEMBER 23, 2013

As the SaaS business model evolves, converting free trial customers to paying customers has become the most important activity for mnay SaaS companies. However, our approach to free trials remains stuck in the early days of the SaaS industry. The new ABCs of SaaS are ‘Always Be Converting’ and ‘Always be Coaching’.

SaaS 48

SaaS Coaching Sales Enterprise 48

Integrity Solutions

JANUARY 28, 2021

If you’re in a high-growth or competitive industry, you can bet there’s some fierce competition in the market for your salespeople. In some industries, average sales rep tenure is just two years. Our research shows the companies that provide sales coaching to high-performing salespeople realize 10% higher sales goal achievement.

Sales 115

Sales Coaching Morale SaaS 115

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. Crash Course in Customer Success and SaaS Metrics (with Dave Kellogg). The only problem is knowing where to start—so we’re here to help.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

CSM Magazine

AUGUST 10, 2023

With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise in building and scaling marketing efforts to enable growth strategies at software-as-a-service (SaaS) companies. She joins Calabrio’s executive leadership team and will report to CEO, Kevin Jones.

Marketing 52

Marketing Customer centricity SaaS Coaching 52

JustCall

JANUARY 23, 2024

Notable features of the JustCall integration include call recording for improved coaching and best practices compliance; native sales dialer for optimizing outbound calling campaigns and lead engagement; SMS/text tools for convenient customer scheduling, reminder, promotional and other notification; and AI-based call analytics and call scoring.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

JustCall

MAY 23, 2023

The customer experience industry is undergoing a paradigm shift, driven by technological advancements and evolving customer expectations. The focus this year will largely be around the themes of digital transformation and innovation, the growing role of Generative AI and emerging tech, and top industry insights as well as best practices.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

TeamSupport

SEPTEMBER 14, 2020

The role of Support is evolving as the industry embraces new ways to engage customers through subscription-based relationships, known commonly as SaaS (software-as-a-service). It offers a portfolio of in-depth research and expert coaching services to help companies pursue Service Excellence and embrace Customer Success.

B2B 81

B2B Customer Support SaaS Strategic Value 81

CustomerSuccessBox

DECEMBER 6, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Aaron has also served as the Head of Customer Success at various B2B SaaS businesses. and supporting a number of B2B SaaS companies and investors in building CS as a company-wide capability.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

SmartKarrot

FEBRUARY 12, 2021

SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow. All That SaaS. Readers can access a wealth of industry news, latest trends, roundups, and interviews.

SaaS 23

SaaS B2B Metrics Sales 23

CSM Magazine

MAY 23, 2023

Joel’s proven track record will be mission critical in grasping the opportunities of our strong position in the SaaS market,” said Kevin Jones, Chief Executive Officer, Calabrio. “As Joel Martins brings over 25 years of software engineering and product management experience at both private equity firms and SaaS companies.

Customer centricity 52

Customer centricity Engineering SaaS Contact Center 52

ChurnZero

JANUARY 10, 2023

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. It’s a large, open-ended question, and something we talk about almost daily. Last year, 63.3%

Coaching 52

Coaching Benchmark Consulting Consulting 52

Nicereply

JUNE 20, 2023

The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. CX roles will sometimes require technical know-how in the specific organization industry (eg. More often they will require experience in a similar role, using similar systems, or working in SaaS for example.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

JustCall

JANUARY 5, 2023

Businesses can use speech analytics for agent training and coaching, identifying any suspicious incidents in legal compliance domain, making your analysis richer, process enhancements, examining the competition and for sales training and development. CallMiner Eureka. Increase the productivity and efficiency of teams. Conclusion.

Analytics 52

Analytics Coaching Call Center APIs 52

SmartKarrot

FEBRUARY 17, 2022

The SaaS business landscape is changing and expanding. There are multiple forms of content in SaaS, and one that has catapulted to public attention is podcasts. Some amazing SaaS podcasts that create content around such businesses. Some amazing SaaS podcasts that create content around such businesses. SaaS Sessions.

SaaS 10

SaaS Best practices Coaching Marketing 10

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Coach to SaaS founders, Chief instigator at DanMartell.com. Dan Martell is a serial entrepreneur, a world-famous business coach for SaaS founders and an angel investor since young years. Dan Martell . Personal website.

Sales 129

Sales SaaS CRM B2B 129

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. The only problem is knowing where to start—so we’re here to help. We’ll help you find your path to success.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. Srii Srinivasan.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

NOVEMBER 25, 2022

Their rapid innovation, deep vertical expertise, and worldwide footprint reflect their dedication to ensuring that organizations around the world can deliver better customer experiences across any industry and through every channel, resulting in higher customer satisfaction and faster business outcomes. NICE CXone.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

ChurnZero

FEBRUARY 8, 2024

Now a successful stress management and productivity coach who works with go-to-market SaaS teams, Ryan was once a customer success leader, until burnout prompted him to become an expert on stress within the tech industry. CZ: 2023 was a stressful year in customer success and SaaS.

Morale 52

Morale SaaS Coaching Management 52

ChurnZero

DECEMBER 1, 2020

Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity. Speakers: Rob Belcher, Managing Director, SaaS Capital. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League. How Do You Rank? The compounding effects that churn has on your bottom-line. What’s Next.

SaaS 59

SaaS Customer retention Coaching Consulting 59

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. on October 8 th.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

CSM Magazine

NOVEMBER 9, 2022

Calabrio continues to embrace a customer-first culture to lead customer understanding and experience design in the SaaS space. Tapping into his industry analyst experience, Davies will spread new and intuitive ways of thinking and further position Calabrio as an industry leader dedicated to customer success. “As

Marketing 52

Marketing Customer centricity SaaS Contact Center 52

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. Over 90% of users rated Calabrio ONE 4 out of 5 stars or higher.

Customer Service 52

Customer Service Customer centricity SaaS Analytics 52

Customer Service Life

NOVEMBER 15, 2020

My first job out of college was as a frontline agent in the contact center for a SaaS startup — and over the next 15 years, I grew into a director role. But things have changed and I now find myself back in a contact center leadership role at a SaaS startup, and I’m now looking to execute on many of the lessons learned and shared.

Contact Center 92

Contact Center Engineering Calibration Coaching 92

ChurnZero

MAY 26, 2022

This week, ChurnZero announced the winners of its first CSM Appreciation Week awards, recognizing seven exceptional Customer Success managers from across the SaaS industry and around the world. CSMs aren’t just coaches, advocates, problem-solvers; they’re engines of growth and revenue for their companies. 1: Growth Driver.

SaaS 52

SaaS Coaching Engineering Technology 52

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. Over 90% of users rated Calabrio ONE 4 out of 5 stars or higher.

Customer Service 52

Customer Service Customer centricity SaaS Analytics 52

Amity

NOVEMBER 28, 2018

Founded in 1999, Densify is a SaaS company focused on Cloud optimization, specifically working in the SaaS industry for 2 years. Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly.

Coaching 106

Coaching SaaS Metrics Accountability 106

ChurnZero

MAY 26, 2022

This week, ChurnZero announced the winners of its first CSM Appreciation Week awards, recognizing seven exceptional Customer Success managers from across the SaaS industry and around the world. CSMs aren’t just coaches, advocates, problem-solvers; they’re engines of growth and revenue for their companies.

SaaS 52

SaaS Coaching Education Engineering 52

Balto

MAY 10, 2022

Balto joins the ranks of several software as a service (SaaS) companies and industry leaders featured in the annual competition. The teams were given product information, case studies, and customer insights to better understand the industry, craft pitch decks, and accurately represent Balto’s brand and solutions. “We

Sales 52

Sales Contact Center SaaS Coaching 52

Education Services Group

FEBRUARY 9, 2023

So many candidates for a team is a nice problem to have if you’re the coach, right? It probably pleased one of the assistant coaches, who moonlighted as our math teacher, that some of us budding Einsteins didn’t need a white board to know that two miles in twenty minutes equals two ten-minute miles. Ours was not so lucky.

Coaching 52

Coaching SaaS Best practices Sales 52

SmartKarrot

OCTOBER 21, 2021

This is where the role of a customer experience coach comes into the picture. . Now the question is, why do organizations turn to customer experience coaches? This write-up will answer this question by providing five impeccable benefits of hiring a customer experience coach. . So, let’s get started. Like what you are reading?

Coaching 11

Coaching Customer Experience Customer centricity Feedback 11

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Her reputation for mentoring, promoting collaboration, and resolving complex business issues has made her a sought-after consultant and speaker in the CX industry.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

SmartKarrot

AUGUST 9, 2022

Software As A Service (SaaS) is a cloud-based method of delivering on-demand software to users. Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Using remote cloud servers, users can access and utilize SaaS applications from any web-enabled device.

SaaS 10

SaaS Technology Advertising B2B 10

SmartKarrot

AUGUST 9, 2022

Software As A Service (SaaS) is a cloud-based method of delivering on-demand software to users. Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Using remote cloud servers, users can access and utilize SaaS applications from any web-enabled device.

SaaS 10

SaaS Technology Advertising B2B 10

JustCall

NOVEMBER 25, 2022

The most beneficial aspect of this product is that it requires no commitment and is mainly used for agent call monitoring, evaluation, and coaching. Enthu.AI’s salient characteristics include: Use cases: 100% call monitoring, agent evaluation, and customized coaching are the main use cases. of 5 (link to customer reviews).

Real estate 52

Real estate CRM Coaching Contact Center 52