JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Her reputation for mentoring, promoting collaboration, and resolving complex business issues has made her a sought-after consultant and speaker in the CX industry.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. Over 90% of users rated Calabrio ONE 4 out of 5 stars or higher.

Customer Service 52

Customer Service Customer centricity SaaS Analytics 52

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. The only problem is knowing where to start—so we’re here to help. We’ll help you find your path to success.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. Over 90% of users rated Calabrio ONE 4 out of 5 stars or higher.

Customer Service 52

Customer Service Customer centricity SaaS Analytics 52

ChurnZero

DECEMBER 1, 2020

Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity. Speakers: Rob Belcher, Managing Director, SaaS Capital. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League. How Do You Rank? The compounding effects that churn has on your bottom-line.

SaaS 59

SaaS Customer retention Coaching Consulting 59

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Coach to SaaS founders, Chief instigator at DanMartell.com. Dan Martell is a serial entrepreneur, a world-famous business coach for SaaS founders and an angel investor since young years. Dan Martell . Personal website.

Sales 129

Sales SaaS CRM B2B 129

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Glide Consulting Mikael Blaisdell and Associates, Inc. Infinipoint.

Consulting 10

Consulting Consulting Coaching SaaS 10

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. on October 8 th.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Amity

NOVEMBER 28, 2018

Founded in 1999, Densify is a SaaS company focused on Cloud optimization, specifically working in the SaaS industry for 2 years. Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly.

Coaching 106

Coaching SaaS Metrics Accountability 106

JustCall

NOVEMBER 25, 2022

The most beneficial aspect of this product is that it requires no commitment and is mainly used for agent call monitoring, evaluation, and coaching. Enthu.AI’s salient characteristics include: Use cases: 100% call monitoring, agent evaluation, and customized coaching are the main use cases. of 5 (link to customer reviews).

Real estate 52

Real estate CRM Coaching Contact Center 52

Amity

JULY 28, 2015

In the SaaS subscription world of outcome-driven, recurring revenue, that means let the coaching begin! Lincoln Murphy , a respected SaaS industry strategy consultant, put it bluntly: “ Either you engage them here or you lose them forever.”. in a few short minutes.

SaaS 60

SaaS Coaching Consulting Consulting 60

SmartKarrot

JANUARY 5, 2022

This annual list has been compiled by the editorial team at SmartKarrot considering overall influence in the form of industry impact, community contributions, thought leadership, followership, and similar guiding criteria. She’s been a key figure in the CS industry, by shaping Customer Success methodologies and best practices used today.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

MARCH 8, 2022

Now get ready to be inspired as we shine a spotlight on these powerful women and how their achievements are shaping the industry. An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Please tell us in the comments! Allison Pickens.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Callminer

MAY 11, 2020

Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively. And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective.

Management 273

Management Customer Experience Customer Service Coaching 273

SmartKarrot

DECEMBER 13, 2022

Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance. Apply here: [link]. Plan and direct all aspects of the team’s customer engagements.

Engineering 19

Engineering SaaS Coaching Government 19

SmartKarrot

NOVEMBER 8, 2022

Proactively guide the performance of each team member against pre-defined KPIs and mitigate risks through skills coaching as required. Director, Customer Success – SaaS Location: Remote, United States Organization: Movista As a Sr. Recruit, hire, mentor and coach Customer Success team members. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

ChurnZero

MARCH 11, 2020

However, SaaS companies should also be taking advantage of the opportunity to learn from churned (and renewed) customers using similar techniques. You will also want to add industry-specific questions for your market and tailor the questions above to your competitive landscape. Churn destroys SaaS business valuation.

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Its versatility and smart features have earned the trust of the industry, and its benefits have made it the top choice for businesses seeking to stay competitive in an increasingly digital world.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. She has also geared up many product-based SaaS companies as an Investor in recent times. Lincoln Murphy.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

CSM Practice

JANUARY 17, 2017

In the technology industry, Customer Success Management is a growing practice, alongside the increase in popularity of SaaS (software-as-a-service) as a software licensing and delivery model. In many ways, Customer Success has become synonymous to SaaS. In many ways, Customer Success has become synonymous to SaaS.

SaaS 40

SaaS Accountability Metrics Enterprise 40

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Recruit, hire, mentor and coach Customer Success team members.

Upselling 19

Upselling Coaching Best practices Consulting 19

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. I’ve also had the opportunity for regular training and to work with industry leaders,” said Marchela. Clearlink has completely supported my growth.”

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. I’ve also had the opportunity for regular training and to work with industry leaders,” said Marchela. Clearlink has completely supported my growth.”

Accountability 98

Accountability Coaching Education Telecommunications 98

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Its versatility and smart features have earned the trust of the industry, and its benefits have made it the top choice for businesses seeking to stay competitive in an increasingly digital world.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

NobelBiz

AUGUST 3, 2021

In that regard, training in coaching methods is very effective in preparing your supervisors to become both personnel managers and coaching leaders. On the other hand, if supervisors or quality managers are spending hours identifying calls to coach, a decent speech analytics solution will save you time and enhance performance.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

SmartKarrot

APRIL 3, 2023

Increase product adoption by collaborating directly with frontline support staff, offering proactive product training about AI and Conversation Design best practises, and serving as a strategic consultant as they install and enhance their solution. Make note of market movements and potential industry ramifications.

Technical Support 19

Technical Support Accountability SaaS Coaching 19

Amity

JANUARY 13, 2016

In this issue of the SaaS Tattler we discuss how to make sure your Customer Success team is making the required impact. A Guide of SaaS Companies. In this article, Benjamin Brandall provides a guide to the importance of Customer Success for SaaS companies. • What Does "Customer Success" Mean for SaaS Startups.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

ChurnZero

JUNE 17, 2022

Irit Eizips here from CSM Practice, the customer success strategy consulting firm. You do enablement for onboarding for ChurnZero so you get a lot of exposure to what is going on in the industry. Again, you can use that individually with the customer in a coaching session. Irit: Hi everyone.

Metrics 98

Metrics SaaS Surveys Self service 98

ChurnZero

FEBRUARY 21, 2020

If you worked in the same industry or role as your customer, mention it. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Grow SaaS Customer Retention With a Giving Mindset – Read about how you can build customer retention with equal parts value and gratitude. Lean on your career experience.

Customer retention 52

Customer retention SaaS Coaching Personalization 52

SmartKarrot

APRIL 3, 2023

Increase product adoption by collaborating directly with frontline support staff, offering proactive product training about AI and Conversation Design best practises, and serving as a strategic consultant as they install and enhance their solution. Make note of market movements and potential industry ramifications.

Technical Support 15

Technical Support Accountability SaaS Coaching 15

ChurnZero

MARCH 20, 2020

Peppered with nuance, the recipe for the perfect ratio of technical, subject matter, and relationship expertise is not as cut and dried or easily transferable across SaaS as hiring managers may hope. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . The new growth engine. Be Data-Minded.

Customer centricity 52

Customer centricity Finance SaaS Scripts 52

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. At Netomi, we deeply care about improving the customer experience.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

JUNE 30, 2020

Peggy Klaus is a Fortune 500 coach who is here to help individuals that easily excel at their jobs every day but don’t know where to go from there. Well, Jeanne Bliss (a known authority on customer experience) talks about how you can do this with the five-competency model she used to coach Chief Customer Officers and C-Suite.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

Kapta Customer Success

JANUARY 31, 2018

A CX Consulting. A CX Consulting , accelerates business growth through Customer Experience (CX) innovation. With SaaS however the challenge is only magnified. Again, the analogy with training, if the customer wants to eat food that is not going to be effective for their running, then you as a coach should be saying that.

Accountability 45

Accountability SaaS Consulting Consulting 45

ClientSuccess

JULY 9, 2019

At one point in my career, I chose to step away from an industry I’d always been passionate about to pursue a specific role with a lot of potential for financial upside and career advancement. Regarding the frequent question of, “Do you need a CSM from the industry or not?” Question 5. How did you bounce back?

Consulting 40

Consulting Consulting Coaching Metrics 40